Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11235174July 26, 2019
POWER TRAIN
TRANSMISSION PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235173July 26, 2019
STEERING
CAR WAS SITTING IDLING FOR APPROXIMATELY 5 MINUTES WITH THE AC ON, THEN PROCEEDED TO DRIVE SLOWLY OUT OF PARKING LOT AS SOON AS I GOT OUT OF PARKING LOT, ABOUT 500 FT THE POWER STEERING WENT OUT, NO WARNING THAT I WAS AWARE OF IT JUST WENT OUT. I WAS ON A RESIDENTIAL STREET. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF AND WHEN I RESTARTED THE VEHICLE IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234681July 25, 2019
POWER TRAIN, STEERING, UNKNOWN OR OTHER
SOON AFTER THE PURCHASE OF MY VEHICLE I BEGAN TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION. IN THE EARLY YEARS OF OWNING MY CAR I TOOK IT INTO FORD FOR THE RECALL REPAIRS WHICH DID NOTHING TO SOLVE THE ISSUE WITH MY CAR. AFTER ABOUT 3 OR 4 FAILED ATTEMPTS TO HAVE MY CAR PROPERLY FIXED I STOPPED TAKING IT IN. SO FOR THE LAST 5 YEARS I'VE BEEN DRIVING MY VEHICLE WITH THIS TRANSMISSION ISSUE. THERE ARE TIMES WHERE MY VEHICLE STALLS COMPLETELY AND THE STEERING WHEEL STIFFENS SO I AM UNABLE TO DRIVE. THEY'RE HAVE BEEN TIMES WHERE I HAD TO CONTINUALLY PULL OVER AND STOP MY VEHICLE COMPLETELY, WAITING A FEW MINUTES TO RESTART MY CAR SO I WOULD BE ABLE TO DRIVE. I KNOW HAVE A 2 YEAR OLD SON AND FEEL EXTREMELY UNCOMFORTABLE AND UNSAFE IN THIS VEHICLE. AT THIS MOMENT I CANNOT AFFORD TO TRADE MY VEHICLE IN EITHER AND TAKE THE LOSS OF ALL THE MONEY I PUT INTO THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234728July 25, 2019
POWER TRAIN
ALTHOUGH WE HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE TRANSMISSION OPERATION PREVIOUSLY, THE FOLLOWING INCIDENT LEFT MY WIFE STRANDED ON THE SIDE OF THE ROAD WHEN DRIVING HOME FROM THE GROCERY STORE. "ON 08/12/2019 AT 67,331 MILES,WHILE TRAVELING 35 MPH APPROXIMATELY 1/2 MILE AFTER THE RESTART OF A WARM ENGINE AND LIGHTLY ACCELERATING ON A COUNTY ROAD, THE SHIFTING OF THE TRANSMISSION BECAME ERRATIC AND THE CHECK ENGINE AND CHECK TRANSMISSION LIGHTS CAME ON IN THE INSTRUMENT CLUSTER. THE DRIVER PULLED OF THE ROAD AND CALLED ME FOR ASSISTANCE. I DROVE TO HER LOCATION AND I SLOWLY DROVE THE FOCUS TO THE FORD DEALERSHIP WITH THE OTHER DRIVER FOLLOWING IN OUR OTHER CAR. THE DEALERSHIP, ON THE NEXT DAY, REPLACED THE TRANSMISSION CONTROL MODULE AND THE CLUTCH ASSEMBLY." THE VEHICLE OPERATED WELL FOR 6 MONTHS AND 6,000 MILES UNTIL THE ENTIRE TRANSMISSION HAD TO BE REPLACED AT MY COST ($6,600) DUE TO EXCESSIVE MULTIPLE BEARING NOISE. FORD, THROUGH POOR CUSTOMER SERVICE, WOULD NOT RESPOND TO ASSIST IN THE REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234762July 25, 2019
POWER TRAIN
MULTIPLE DEALER VISITS TO REPAIR SLIPPING AND SHUDDERING TRANSMISSION. WAS INFORMED BY DEALER THIS WAS NORMAL. STILL OWN THE CAR AND THE ISSUE REMAINS TO DATE. TRANSMISSION STILL SLIPS AND SHUDDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234824July 25, 2019
POWER TRAIN
THE VEHICLE STARTED SHUDDERING BADLY BETWEEN GEAR SHIFTS AND TRANSMISSION BEGAN SLIPPING IN AND OUT OF GEAR AT HIGHWAY AND CITY DRIVING SPEEDS. RETURNED THE VEHICLE TO THE DEALERSHIP, PARKWAY FORD IN WINSTON SALEM, NC FOR EVALUATION AND REPAIR. THIS WAS THE 8TH INCIDENT WITH THIS VEHICLE. THEY REPLACED THE CLUTCH, SEAL ASSEMBLIES AND REPROGRAMED THEPCM/TCM. I GOT IN THE VEHICLE TO DRIVE HOME AND MY FIRST WORRY WAS IF I WOULD MAKE IT HOME SAFELY AND WITHOUT A MISHAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234828July 25, 2019
UNKNOWN OR OTHER
FAULTY TRANSMISSION. WHILE DRIVING THE LIGHTS WOULD COME ON THAT THE TRANSMISSION IS OVERHEATING AND THE CAR WOULD COME TO A HALT. WE TOOK IT IN ONCE TO HAVE IT FIXED AND HAD TO PAY $1500 FOR THEM TO REPLACE PARTS IN THE TRANSMISSION BECAUSE THEY WERE NOT COVERED UNDER THE RECALL. OUR CAR STILL SHUDDERS. WE HAVE HAD NOTHING BUT TROUBLE WITH THIS CAR WHICH ISN'T EVEN PAID OFF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234850July 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED RANDOM JERKING AND UNINTENDED SUDDEN ACCELERATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CROSS ROAD FORD(4510 WHITEHILL BLVD, PRINCE GEORGE, VA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234910July 25, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING STOPPED FUNCTIONING WHILE DRIVING APPROXIMATELY 30 MPH. THE 'STEERING ASSIST FAULT, SERVICE REQUIRED' MESSAGE ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 108,604. THE VIN WAS INVALID. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234921July 25, 2019
POWER TRAIN
MY 2013 FORD FOCUS STALLED OUT IN THE MIDDLE OF AN INTERSECTION AND WOULD NOT START DUE TO A FAULTY TCM. WE DO NOT MAKE RIGHT-HAND TURNS ON RED BECAUSE THE VEHICLE DOES ACCELERATE PROPERLY AND SHIMMERS AND SHAKES WHEN ACCELERATING. WE HAVE ADVISED FORD OF THIS ISSUE AND WAS ADVISED THIS IS NORMAL PERFORMANCE FOR THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234953July 25, 2019
POWER TRAIN
VEHICLE IS EQUIPPED WITH THE DPS6 POWERSHIFT DUAL CLUTCH TRANSMISSION. VEHICLE WAS PURCHASED USED FROM FORD DEALERSHIP IN DECEMBER OF 2016 WITH ABOUT 44,000 MILES ON THE ODOMETER. SEVERAL MONTHS AFTER PURCHASE IT STARTED EXHIBITING SOME MINOR SHUDDERING WHEN ACCELERATING FROM A STOP. OVER TIME THIS SHUDDERING BECAME QUITE SEVERE AND WOULD SOMETIMES EVEN APPEAR WHEN ALREADY UP TO SPEED DRIVING DOWN THE ROAD AT A STEADY PACE OR WHEN ACCELERATING TO PASS ANOTHER VEHICLE ETC. IT ALSO EXHIBITED SOME GRINDING NOISES AS WELL WHEN ACCELERATING. EVENTUALLY THIS SHUDDERING BECAME SO SEVERE IT WAS UN-BEARABLE AND AT APPROXIMATELY 67,000 MILESWE BROUGHT THE CAR BACK TO THE FORD DEALERSHIP FOR DIAGNOSIS. IT WAS DETERMINED THAT DEFECTIVE SEALS ON THE INPUT SHAFT OF THE TRANSMISSION HAD CAUSED THE DCT GEARBOX OIL TO CONTAMINATE THE LININGS OF THE CLUTCH ASSEMBLY. THE REMEDY WAS TO REPLACE THESE SEALS AND THE CLUTCH ASSEMBLY WITH UPDATED ITEMS. THIS REPAIR WAS COMPLETED AT A COST TO US OF JUST UNDER $1600.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234470July 24, 2019
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 10 MPH AND/OR MAKING TURNS, THE VEHICLE SPONTANEOUSLY ACCELERATED AND STALLED. THE VEHICLE WAS ABLE TO RESTART. ADDITIONALLY, THE AIR CONDITIONER AND RADIO TURNED ON BY THEMSELVES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ARLINGTON HEIGHTS FORD (801 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (888) 481-8607), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 52,269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234482July 24, 2019
POWER TRAIN
SINCE I DROVE THE VEHICLE OFF THE LOT, TRANSMISSION SHUDDERS, JERKS, VIBRATES, ROUGH UP/DOWNSHIFTS, SLIPS INTO NEUTRAL, WONT SHIFT INTO REVERSE, TRANSMISSION FAULT WARNINGS, TRANSMISSION OVERHEAT WARNINGS. THE CAR DOES NOT RELIABLY ACCELERATE/DECELERATE UNDER NORMAL OPERATING CONDITIONS. ON MULTIPLE OCCASIONS HAD TO PUSH THE CAR OUT OF A PARKING SPOT BY HAND SINCE REVERSE WOULD NOT ENGAGE. HAD TO PUSH OFF THE ROAD SEVERAL TIMES AFTER VIOLENT SHIFTS/SHUDDERING AND WARNING LIGHTS. HAS HAPPENED NUMEROUS TIMES SINCE PURCHASING THE VEHICLE. INITIALLY DEALERSHIP SAID OVER THE PHONE THE NEW TECHNOLOGY HADN'T ADAPTED TO MY DRIVING STYLE YET AND IT WOULD CLEAR UP. EVENTUALLY I TOOK IT IN FOR REPAIR AFTER REPAIR AND HAVE SINCE TAKEN THE VEHICLE OFF THE ROAD. THE LAST EPISODE HAPPENED WITH MY CHILDREN IN THE CAR AND IT'S NO LONGER SAFE TO TRANSPORT PASSENGERS IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234526July 24, 2019
ELECTRICAL SYSTEM, POWER TRAIN
HELLO I'M WRITING THIS COMPLAINT REGARDING TWO THINGS. MY TRANSMISSION & MY RADIO. FIRST MY TRANSMISSION HAS BEEN TOOK TO A FORD DEALERSHIP LOCATE IN MICHIGAN TO HAVE AN DIAGNOSTIC RAN ON IT AND IT WAS NOTED BY THE DEALERSHIP THAT MY CAR HAS TWO FIELD ACTIONS ON IT WHICH BOTH HAVE TO DO WITH THE FAULTY TRANSMISSION WHICH HAPPENS TO HESITATE TO TAKE OFF AND ALSO JERKS WHEN I ACCELERATE. THIS HAS BEEN GOING ON SINCE THIS VEHICLE HAS BEEN IN MY GRANDMOTHERS POSSESSION. NOW IT HAS GOTTEN WORSE TO THE POINT WHERE IT NOW DRAGS AND THERE IS SOME SLIPPING WHEN IT SHIFTS. THE SECOND COMPLAINT I HAVE IS THAT MY RADIO RECENTLY BEGAN TO START TO STATIC AND POP. AND NOW FOR TWO WEEKS MY RADIO HAVE NOT BEEN ABLE TO TURN ON, THE ONLY THING THAT DISPLAYS IS THE TIME CLOCK, DATE & TEMPERATURE. I HAVEN'T GOTTEN ANY AUDIO FROM THE VEHICLE. I'VE REPLACED THE FUSES FOR THE RADIO AND IT STILL ISN'T PLAYING ANY AUDIO. AND I CURRENTLY DO NOT HAVE TIME OR MONEY TO PUT INTO THIS VEHICLE ANY MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234527July 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THIS VEHICLE HAS BEEN 'FIXED' MULTIPLE TIMES. SHAKING AND RUMBLING WHEN SHIFTING IN THE TRANSMISSION, LACK OF POWER WHEN ACCELERATING AND RATTLING WHEN AROUND 50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234579July 24, 2019
POWER TRAIN
POWER SHIFT DUAL CLUTCH TRANSMISSION IS JUMPING AND SEEMING TO GO IN AND OUT OF GEAR. IT HAS BEEN REPLACED ONCE ALREADY BUT NOW STARTING TO DO IT AGAIN AFTER 25000 TO 35000 MILES. I HAVE BEEN NOTICING A SHUTTER MORE AND MORE LATELY. FORD KNEW ABOUT THIS SAFETY ISSUE AND DID NOTHING ABOUT IT AND NOT I DO NOT FEEL LIKE MY VEHICLE IS SAFE TO DRIVE. THERE ARE SEVERAL THINGS THAT I NOTICE ABOUT THIS TRANSMISSION THAT MAKES IT UNSAFE. SOMETIMES SLIPS OUT OF GEAR, SHUTTERS ON TAKE OFF, AND SHAKES AT AN IDLE. I AM THE 2ND OWNER ON THE VEHICLE, WHEN I PURCHASED THE VEHICLE IN NOV 2018 THE PREV OWNER TOLD ME THAT A NEW TRANSMISSION WAS IN PLACE WITHOUT THIS ISSUE, BUT I FOUND OUT THAT IT WAS JUST THE FORD FIX TO THE TRANSMISSION WHICH MANY PEOPLE ARE HAVING ISSUES WITH AS IT WAS NOT FIXED AS A LONG TERM FIX BUT A SHORT TERM FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234364July 24, 2019
ENGINE, POWER TRAIN
VEHICLES TRANSMISSION BUCKING LOSING POWER SLIPPING ALSO STALLING OUT THIS CAR IS VERY UNSAFE I'VE HAD IT TO THE DEALERSHIP MANY TIMES STILL NO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234236July 23, 2019
UNKNOWN OR OTHER
SUNDAY JULY 21ST, I NOTICED THE CAR WAS LURCHING ERRATICALLY WHILE DRIVING NO MORE THAN 35 MPH AND FROM STOPS. I REALLY DIDN'T THINK MUCH ABOUT IT, BECAUSE THE CAR HAS ALWAYS DRIVEN LIKE CRAP. ON THE 22ND, I NOTICED THE ENGINE LIGHT WAS ON WHEN I STARTED THE CAR. I TOOK MY CHANCES AND STARTED TO DRIVE TO WORK. IT WAS A TOTAL LURCH FEST FOR THE 3 MILES I DROVE, AND I DECIDED TO DRIVE TO MY MOTHER'S HOUSE INSTEAD OF DRIVING ON TO WORK. I SOMEHOW MANAGED TO PARK IT SAFELY AT HER RESIDENCE. I CALLED FOR A TOW TO THE DEALERSHIP, SUNSET FORD OF ST. LOUIS. IT IS NOW SITTING THERE AWAITING DIAGNOSIS. THE TECHNICIAN BASICALLY ALREADY INFORMED ME THAT HE EXPECTS MY REPAIR TO NOT BE COVERED UNDER WARRANTY. I ALREADY HAD A MAJOR TRANSMISSION OVERHAUL 2 OR 3 YEARS AGO, I THINK. THAT ONE WAS STILL COVERED UNDER WARRANTY. THE CAR ONLY HAS 43000 MILES ON IT. THIS IS THE 5TH TIME I HAVE BROUGHT IT IN FOR THIS ISSUE, I BELIEVE. ALSO OF NOTE, I NEVER RECEIVED THE FOLLOW UP LETTER FROM THE 18S32/18-V-735 NHTSA RECALL FROM FORD NOTIFYING ME THAT THE PARTS WERE AVAILABLE FOR REPAIR. THE TECHNICIAN LOOKED AT ME LIKE I HAD 4 HEADS WHEN I TOLD HIM I NEVER RECEIVED THE LETTER. I ASKED HIM IF HE HAD HEARD FROM ANYONE ELSE THAT THEY HAD NEVER GOTTEN THE LETTER. HE SAID NO. I DON'T BELIEVE HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234316July 23, 2019
POWER TRAIN
I BOUGHT THIS CAR IN 2015 AND EVER SINCE THEN THE CAR INTERMITTENTLY WILL HESITATE WHEN DOING THRUWAY AND CITY DRIVING. WHEN THE FORD DEALERSHIP HAS LOOKED AT THIS PROBLEM (THAT IS WHO I USE TO SERVICE THIS CAR) ON MANY OCCASIONS, THEY SAY IT IS JUST THEY WAY THE TRANSMISSION FEELS AND IT IS NOT A SAFETY PROBLEM. I AM CONCERNED BECAUSE THERE ARE ALLEGATIONS THAT FORD KNOWINGLY SOLD THE FOCUS WITH DEFECTIVE TRANSMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233912July 22, 2019
POWER TRAIN
TRANSMISSION, SHUDDERS FROM A STOP, FORD REPROGRAMMED PCM AND TCM AND SENT TO HOTLINE, 07/17/15 TRANSMISSION, TAC WILL REV UP, BUT WILL NOT MOVE FORWARD, FORD REPLACED TCM PER TSB: 15-0121. RT 11/03/15 TRANSMISSION, VEHICLE WILL REV UP AND HESITATE, FORD REPLACED CLUTCH ASY,SEAL ASY-OIL, CYLINER ASY-CLUTCH SLAVE AND CLUTCH, 07/27/16 TRANSMISSION, TAC REV UP AND WILL NOT GO FORWARD, FORD REPLACED CLUTCH ASY, SEAL ASY-OIL, CYLINDER ASY-CLUTCH SLAVE, BOTH INNER INPUT SEALS AND CLUCH, 04/06/17 TRANSMISSION, TAC REVS UP WILL NO MOVE FORWARD AND NOT SHIFTING PROPERLY, FORD RE4PLACED, CLUTCH ASY, SEAL ASY-OIL, CYLINDER ASY-CLUTCH SLAVE, BOTH INNER SEALS AND CLUTCH 09/01/17 TRANSMISSION, TAC IS REVING UP, JERKEY SRVS UP WHEN TRAVELING AT STEADY SPEEDS OF 30 MPH, FORD REPLACED, CYLINDER ASY-CLUTCH SLAVE, CLUTCH ASY, SEALASY-OIL, BOTH INNER INPUT SEALS AND CLUTCH 01/17/18 TRANSMISSION, VEHICLE HESITATES AND JERKS UPON ACCELERATION, FORD REPLACED, ACTUATOR ASY-CLUTCH, TUBE ASY-CLUTCH, LEVER AST-CLUTCH RELEASE, LEVER ASY-CLUTCH RELEASE, CLUTCH ASY, CYLINDER ASY-CLUTCH SLAVE, SEAL ASY-OIL, CLUTCH AND INPUT SHAFT SEALS 06/11/18 TRANSMISSION, VEHICLE IS BUCKING AND JERKING TAC REVS UP WILL NOT MOVE FORWARD, FORD REPLACED, SEAL ASY-OIL, B CYLINDER ASY-CLUTCH SLAVE, CLUTCH ASY, REPLACED CLUTCH AND REPROGRAMED THE TCM AND PCM 02/01/19 07/22/19 WE ARE READY TO TAKE IT IN AGAIN FOR TRANSMISSION PROBLEMS, THIS CAR HAS LESS THAN 51,000 MILE ON IT, WE BOUGHT IT NEW AND PAID IT OFF THINKING THAT WE WOULD HAVE THIS CAR FOR A LONG TIME, BUT IT DOESN'T LOOK LIKE IT, HOW MUCH AM I GOING TO GET FOR THIS CAR WHEN I TRADE IT IN, NOT CRAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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