Ford Focus Complaints (2017)

907 consumer complaints on file.

#11395180February 8, 2021
POWER TRAIN
MY 2017 FORD FOCUS FOR A WHILE NOW HAS HAD MANY TRANSMISSION PROBLEMS INCLUDING STUTTERING, SHUDDERING, AND EVEN ROLLING BACKWARDS WHILE ON A HILL IN DRIVE. I HAVE HAD MY FORD FOCUS FOR ALMOST 2 YEARS NOW AND HAVE UPDATED IT ON ALL OF ITS RECALLS. BUT, NOT TO LONG AFTER I GOT IT, THE TRANSMISSION STARTED SHOWING PROBLEMS AS THE ONES I LISTED EARLIER. IT BEGAN FIRST WITH THE STUTTERING AND THEN PHYSICALLY BECAME NOTICEABLE WHEN I ROLLED BACK ON A HILL. I KNOW THERE HAVE BEEN RECALLS AND A LAWSUITS AGAINST FORD FOR THE PREVIOUS MODELS, PRIMARILY BETWEEN 2012-2016. BUT, I THINK THE 2017 HAS THE SAME ISSUES BUT NO RECALLS ON IT YET. I'M HOPING THAT BY FILING A REPORT, SOMETHING WILL COME OFF IT BECAUSE IT IS A SUBSTANTIAL PROBLEM. DEALERSHIPS ARE REAPING EVEN MORE BECAUSE AS SOON AS I HAD MY PROBLEMS, I IMMEDIATELY WENT BACK TO MY DEALERSHIP TO TELL TO THEM AND THEY TOLD ME THAT IT WAS A MATTER OF GETTING USED TO. SOMETHING ABOUT THE CAR ADJUSTING TO MY FOOT PRESSURE BUT IT'S ONLY BEEN GETTING WORSE. AFTER MUCH USAGE IS WHEN IT'S VERY NOTICEABLE BUT THERE IS SOMETHING DEFINITELY WRONG. I'VE BEEN IN INSTANCES WHERE I'M TRYING TO TURN ON CITY STREETS BUT BECAUSE THE CAR STUTTERS, IT MAKES ME SLOW DOWN OR PAUSE; HENCE, PLACING ME IN POSITIONS OF ACCIDENTS OR SOMETHING WORSE. I JUST HOPE SOMETHING CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394662February 4, 2021
STEERING
ON FEB 1ST 2021 THE POWER STEERING FAIL WHILE DRIVING DOWN THE ROAD ON CITY STREET. A COLLUSION WAS AVOID THANKS TO OTHER DRIVERS SWERVING OUT OF THE WAY. A ERROR MESSAGE APPEAR ON THE DASH REPORTING POWER STEERING FAULT. WE PARK THE CAR IN A PARKING LOT FOR SEVERAL HOURS UNTIL TRAFFIC WAS CLEARED UP IN THE HOPES WE COULD GET THE CAR HOME. WHEN WE WENT BACK THE ISSUE WAS RESOVLED AND WE DROVE TO THE DEALER TO DIAGNOSE. THE DEALER WAS ABLE REPRODUCE THE ISSUE AND REPLACED THE ENTIRE STEERING RACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394431February 3, 2021
POWER TRAIN
CAR SHUDDERS FROM 1ST TO 2ND GEAR WHEN AT A COMPLETE STOP OR WHILE DRIVING. I HAVE TAKEN THE CAR BACK TO THE DEALER MULTIPLE TIMES. THEY REPLACED THE CLUTCH TWICE. THE OTHER TIMES THEY VERIFY THE SHUTTER BUT SAID ITS WITH IN NORMAL SPEC. THEY SAID FORD IS AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389514January 23, 2021
POWER TRAIN
WHEN ACCELERATING "NORMALLY" THE TRANSMISSION WILL SLIP BETWEEN 1ST AND SECOND GEARS. WHEN ACCELERATING FROM A ROLLING START LIKE ON A FREEWAY, THE TRANSMISSION WILL REV AND THEN SHIFT AND/OR SLIP CAUSING TEMPORARY LOSS OF POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388996January 20, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING, THE VEHICLE SHIFTS RANDOMLY FROM FIRST TO SECOND GEAR THEN STARTS TO SHUDDER. THE CONTACT MENTIONED THAT WHILE HIS DAUGHTER WAS MAKING A RIGHT TURN INTO TRAFFIC, THE TRANSMISSION SHUDDERS, THE DRIVER LED OFF HER FOOT OFF THE ACCELERATOR PEDAL AND NEARLY GOT HIT BY OTHER UPCOMING VEHICLES WITH HER CHILD IN THE VEHICLE. THE VEHICLE WAS TAKEN TO CHAPMAN FORD, 1255 COLUMBUS AVE, MARYSVILLE, OH 43040, AND WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE DEALER CALLED FORD MANUFACTURER AND WAS INFORMED THAT THE RANGE WAS NOT WITHIN THE PARAMETER FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388756January 18, 2021
ENGINE, POWER TRAIN
I PURCHASED THE VEHICLE JANUARY 9TH 2021. I PURCHASED THE VEHICLE AS THE HEAD GASKET RECALL HAD BEEN DONE ALREADY. I COULDN'T HAVE THE CAR CHECKED OUT AS I WAS 3 HOURS EACH WAY FROM HOME AND HAD TO MEET THE DEALER AT 9 PM. I DROVE THE CAR AND ALL SEEMED GOOD. ON THE 3 HR DRIVE HOME I NOTICED OIL PRESSURE WAY GOING BACK AND FORTH AND THE CAR DIDN'T SEEM TO HAVE THE POWER IT DID 1 HR BEFORE, I THOUGHT IT WAS JUST IN MY HEAD. SO MONDAY I PUT THE CAR ON THE LIFT AT WORK AND SEEN THEIR WAS OIL COMING FROM THE HEADGASKET AREA AGAIN. I HAVE THE ORIGINAL PAPERWORK FROM WHEN IT WAS DONE AT A DEALER BUT IT ALSO IS KNOWN THAT THE EARLY RECALLS THAT WERE DONE DID NOT USE THE CORRECT GASKET EVEN FOR THE RECALL. I AM ASKING FOR THIS TO GET FIXED AS I DIDN'T PAY 30,000 FOR A CAR THAT I CANT DRIVE AND HAVE TO PAY 11,000 TO FIX THE MOTOR. THE CAR HAD 51522 MILES WHEN I BOUT IT. IT IS 200 MILES FOR THE DRIVE HOME. AND IT HAS 51833 ON IT RIGHT NOW AND I DRIVE IT DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388150January 14, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TWO THINGS HAPPENS AFTER I WOULD PUSH ON THE BREAK THE CAR WOULD ACCELERATE UNTIL I PUSHED ON THE BREAK AGAIN AND IT SHUTTERS AND ACT AS IF IT WILL STALL OUT WHEN I FIRST START TO DRIVE WHEN I FIRST ACCELERATE FROM ANY STOPPED SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386494January 4, 2021
STEERING
WHILE DRIVING MY 2017 FORD FOCUS SE, I RECEIVED A MESSAGE ON THE DISPLAY INDICATING STEERING FAILURE. THE MOMENT THE MESSAGE DISPLAYED, I LOST STEERING IMMEDIATELY AND THE CAR PULLED DRAMATICALLY TOWARDS THE RIGHT EDGE OF THE ROAD. UP TILL THIS POINT, THERE WAS NO INDICATION OF A STEERING ISSUE. THANKFULLY, I WAS DRIVING EARLIER IN THE MORNING ON A RURAL ROADWAY WITH A VERY LITTLE TRAFFIC AND ON A STRAIGHT SECTION OF THE ROAD. IT SEEMS AS THOUGH THE SYSTEM AFFECTED IS THE EPAS. AFTER CONTACTING MY LOCAL DEALERSHIP FOR REPAIR IT WAS MENTIONED THAT THEY HAD JUST REPLACED THE SAME SYSTEM IN A SIMILAR VEHICLE. I ALSO SPOKE WITH MY LOCAL GARAGE WHO CONTACTED A DIFFERENT DEALER THAT ALSO INDICATED THEY HAVE REPLACED THIS PART ON NUMEROUS VEHICLES (NO SPECIFIC NUMBER WAS GIVEN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385378December 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I BOUGHT MY 2017 FORD FOCUS SE WITH 8 MILES ON IT WHEN IT GOT ABOUT 5,000 MILES ON IT MY TRANSMISSION BEGAN TO SHUTTER. BROUGHT IT TO 3 DIFFERENT FORD DEALERSHIPS TO BE TOLD NOTHING WRONG WITH IT. ABOUT 20,000 MILES I NOTICE THE SHUTTER BECOMING WORST AND WORST TO BE TOLD ONCE AGAIN NOTHING WRONG WITH IT. NOW MY CAR IS AT 50,000 AND ANYTIME IT'S UNDER THE HALF WAY MARK WITH GAS THE SHUTTER BECOME MORE INTENSE. STILL FORD WANTS TO TELL ME THERE IS NO PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385505December 29, 2020
POWER TRAIN
SHORTLY AFTER PURCHASING THIS VEHICLE I NOTICED THE CLUTCH SLIPPING WHILE DRIVING. THIS INCLUDES SLIPPING INTO NEUTRAL AT HIGHWAY SPEEDS, AS WELL AS SLIPPING WHILE TRYING TO ACCELERATE, LEAVING ME WITH NO POWER. THE SHIFTS, ESPECIALLY 1ST TO SECOND ARE VERY VIOLENT AND ROUGH. WHILE SHIFTING THE WHOLE CAR SHAKES AGGRESSIVELY WHILE ALSO BEING PAIRED WITH A SHUDDERING AND GRINDING NOISE. FORD WAS NOTIFIED OF THIS PROBLEM AT 49,195 MILES ON NOVEMBER 19TH 2019. FORD TEST DROVE THE VEHICLE AND SAID THAT THEY COULD NOT RECREATE MY COMPLAINT. I WAS ALSO TOLD THAT "THIS IS HOW THIS CAR DRIVES". I BELIEVE I WAS TOLD THIS AS A DETERRENT FROM MAKING FUTURE COMPLAINTS. TWO THOUSAND MILES LATER I WENT BACK TO FORD AFTER MY CAR WAS NOT DRIVING IN REVERSE. FORD CHOSE TO RELEARN THE CLUTCH HOWEVER THIS WAS A PROBLEM WITH THE TRANSMISSION ITSELF AS WELL AS THE CLUTCH, NO FURTHER REPAIRS WERE MADE. I WAS THEN TOLD AGAIN THAT THERE WAS NO PROBLEM WITH THE VEHICLE. WE ALSO MADE 2 REPORTS TO FORD CUSTOMER SERVICE NOTIFYING FORD OF THIS PROBLEM AS I WAS STILL UNDER MY WARRANTY. NOW 9 THOUSAND MILES OUT OF WARRANTY (69,000) FORD IS TELLING ME THERE IS A PROBLEM WITH MY TRANSMISSION AND THAT THE VEHICLE IS UNSAFE TO DRIVE. THEY ARE REQUIRING A DIAGNOSTIC FEE OF 1200 DOLLARS TO INVESTIGATE THE PROBLEM AND SEE WHAT NEEDS REPAIRS AT MY EXPENSE. I BELIEVE FORD IS ONLY ACKNOWLEDGING THE PROBLEM WITH THIS UNSAFE VEHICLE NOW THAT I AM OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385308December 28, 2020
POWER TRAIN
WENT TO JUMPSTART DAUGHTER'S CAR, JUMP STARTED CAR AND IT WOULD NOT GO IN REVERSE. HAD IT TOWED TO A LOCAL FORD DEALERSHIP AND WAS TOLD I NEEDED A NEW TRANSMISSION. THERE WERE NO CHECK ENGINE LIGHTS OR TRANSMISSION PROBLEMS BEFORE CAR WAS JUMP STARTED. SCANN ED CAR AND FOUND TRANSMISSION CODE P2837. DEALERSHIP SAYS THE TRANSMISSION IS NOT COVERED UNDER WARRANTY. THE CAR ONLY HAS 69,000 MI ON IT AND IT'S 3 YEARS OLD. GETTING A HOLD OF A LEMON LAWYER IN REGARDS TO GETTING SOME COMPENSATION FOR THESE FAULTY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384426December 21, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KORF MOTORS FORD (520 E CHESTNUT ST, STERLING, CO 80751, (970) 522-1500) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE PCV NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE, HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FUEL TANK SHOWED NO MAJOR DEFECTS AND THAT THE DEALER WAS NOT OBLIGATED TO CHANGE THE FUEL TANK AND THE FUEL DELIVERY MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.*DT CONSUMER STATED NO PARTS WERE REPLACED AND FORD WOULD NOT HONOR THE RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384190December 19, 2020
POWER TRAIN
THE CAR WAS SERVICED FULLY, IT PERFORMS PERFECT AS IT SHOULD WHENEVER THE ENGINE IS COLD HOWEVER ONCE IT HEATS UP THE VEHICLE WILL SHUDDER IN 1ST AND 2ND GEAR FROM A DEAD STOP, I HAVE BROUGHT TO THE ATTENTION OF THE FORD DEALERSHIP, HOWEVER THEY SAID IT'S A NEW AND IMPROVED TRANSMISSION HOWEVER I HAVE DONE MY RESEARCH AND THE TRANSMISSION EQUIPPED TO MY CAR IS THE SAME TRANSMISSION USED IN PREVIOUS MODELS OF THE FORD FOCUS WITH THE SAME FAULTS AND ISSUES AS THE PREVIOUS MODELS THAT WERE RECALLED AND HAD A LAWSUIT FILED AGAINST FORD FOR SELLING FAULTY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383703December 16, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR IS HAVING TROUBLE SWITCHING GEARS. THE CAR ACTS AS IF IT DID NOT WANT TO ACCELERATE. THEN COMING TO A STOP THE CAR SEEMS TO WANT TO STILL GO AND STOPS VERY HARD WHEN IT WANTS TO. THIS IS THE SECOND TIME IT AS DONE THIS WITHIN MONTHS. I HAVE READ COMPLAINTS AND THERE ARE MANY MORE SAYING THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383580December 15, 2020
STEERING
POWER STEERING ASSIST, IN-OP. VEHICLE HAS 60K MILES. SERIOUS INJURIES MAY OCCUR, IF VEHICLE WAS TO LOOSE ASSIST WHILE DRIVING. LUCKILY ASSIST GAVE UP IN THE PARKING LOT. THIS IS A DESIGN FLAW, THEIR ARE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. NHTSA SHOULD FORCE FORD TO REMEDY THIS ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377840December 4, 2020
ENGINE
I'VE FILLED OUT A COMPLAINT BUT NEEDED TO UPDATE IT. NOT SURE HOW TO DO IT SO I JUST FILLED OUT ANOTHER. I WAS TOLD THAT I HAVE A BAD TRANSMISSION BECAUSE I'VE BEEN DEALING WITH STUTTERING FROM MY CAR FOR A WHILE. I JUST GOT A LETTER IN THE MAIL THAT IN 2019 THEY REALIZED THEY INSTALLED IMPROPER THINGS INTO THE CAR OR SOMETHING. THIS IS RIDICULOUS HONESTLY. I PUT SO MUCH MONEY INTO THIS CAR BRO AND NOW WHAT. I HAVE TO GET RID OF IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377583December 2, 2020
POWER TRAIN
MY TRANSMISSION IS GARBAGE. MY CAR SHAKES WHEN I ACCELERATE ESPECIALLY FROM A STOP. I TOOK IT TO A SHOP AND THEY CONFIRMED IT WAS THE TRANSMISSION AND THST IT WAS MADE WITH THE BAD TRANSMISSION. THEY SAID ME GETTING A NEW ONE IS POINTLESS BECAUSE THERE ISN'T A GOOD ONE MADE FOR THE 2017 FORD FOCUS BECAUSE FORD MADE IT THAT WAY KNOWING IT WAS BAD. ALSO I DON'T KNOW IF MY ADAS SYSTEM IS JUST NON EXISTENT OR WHAT BECAUSE I'VE NEVER HEARD IT EVER GO OFF BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376133November 24, 2020
STEERING
STEERING ASSIST FAILURE ON 3 YEAR OLD CAR WITH 6600 MILES. THIS OCCURRED AT THE END OF THE WARRANTY PERIOD. CAR WAS BROUGHT TO DEALER FOR REPAIR ONE WEEK AFTER WARRANTY ENDED, DUE TO QUARANTINE. DEALER STATES REPAIR NOT COVERED AND IS TRYING TO CHARGE $2700 FOR THE REPAIR. I SEE RECALLS ONLINE FOR THIS PROBLEM, BUT NOT FOR MY SPECIFIC CAR. I NEED TO GET REPAIRED, BUT I BELIEVE IT IS A VEHICLE FAULT AND FORD SHOULD COVER COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374957November 16, 2020
POWER TRAIN
I FINANCED MY 2017 FORD FOCUS SE IN OCTOBER 2018. IT HAD 43,600 APPROX MI ON THE VEHICLE. AFTER DRIVING THE VEHICLE FOR A COUPLE MONTHS JUST TO WORK AND HOME (6 MI ONE WAY) MON - FRI AND WEEKEND ERRANDS IN TOWN, I NOTICED THE CAR STARTED HAVING A SHAKE WHEN I WOULD DRIVE AFTER COMING TO A COMPLETE STOP. MY DAD CAME AND GOT THE CAR TO HAVE A RECALL FOR THE FUEL FIXED AND THE DEALERSHIP REPLACED THE CLUTCH IN THE TRANSMISSION. HE ADVISED THIS WOULD HAPPEN AGAIN BECAUSE THERE IS NO PERMANENT FIX FOR THIS ISSUE. I HAVE HAD THE VEHICLE IN THE SHOP 2 MORE TIMES SINCE AND I HAVE 68,500 MI ON THE VEHICLE NOW. THE SHAKING IS WORSE THAN EVER AND I AM AFRAID TO DRIVE MY VEHICLE. I NEED FORD TO FIX THIS ISSUE PERMANENTLY. FORD HAS NOW TOLD ME THERE IS NO WARRANTY FOR THE VEHICLE BECAUSE I WENT 30 MI OVER AT THE TIME. I DO NOT KNOW WHAT TO DO. I FEEL THE DEALERSHIP FAILED TO DISCLOSE INFORMATION AND IS REFUSING TO ADMIT FORD HAS MADE A MISTAKE. WHAT IS MY RECOURSE? THIS SHOULD HAVE BEEN REPAIRED THE FIRST TIME, NOT A RECURRING ISSUE THAT PUTS ADDITIONAL STRESS AND FEAR. ISN'T COVID ALREADY CAUSING ENOUGH OF THAT? THE VEHICLE ACTS LIKE IT WANTS TO CUT OFF WHEN I HAVE TO STOP AND GO FORWARD DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374590November 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED SHE NOTICED THE FRONT DRIVER SIDE HEADLIGHT HAD FAILED TO FUNCTION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 733.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus