Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11244286August 15, 2019
POWER TRAIN
HESITATION ON ACCELERATION AND GRINDING SOUND; TRANSMISSION WOULD NOT GO FORWARD OR BACK; CLUTCH HAS EXCESSIVE SHUDDERING AT LOW SPEED. VEHICLE WILL NOT START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244296August 15, 2019
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE HESITATES, SHAKES, AND SHUDDERS WHILE MOVING FORWARD AND STOPPING. IT FEELS AS THOUGH THE CAR IS DRIVING OVER RUMBLE STRIPS. STALLED COMPLETELY IN AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243835August 14, 2019
STRUCTURE:BODY, ENGINE
2013 FORD FOCUS JERKS WHILE ACCELERATING, WAS TOLD RECALL WAS FOR EXTENDED WARRANTY ONLY VIA KINDLE FORD. ALSO THE TRUNK NO LONGER OPENS, BUT BEEPS WHEN CAR IS ON SAYING THE TRUNK IS OPEN. WAS TOLD THIS WAS A RECALL IN 2017 THAT WAS FIXED BEFORE WE PURCHASED THE VEHICLE, BUT NOW IT'S UP TO US TO PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244024August 14, 2019
ENGINE, POWER TRAIN
TRANSMISSION IS OVERHEATING; LIGHT COMES ON WHILE IN STOP AND GO TRAFFIC. THE CAR SHIFTS HARSHLY, MAKES GURGLING NOISES, HESITATES AND JERKS. ROARING AND CLUNKING COMING FROM ENGINE WHEN STARTING THE VEHICLE AND WHEN VEHICLE IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243510August 13, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
MY STERLING GET STUCK AND MY TRANSMISSION MAKING NOISE AND MY CAR DONT GO INTO REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243588August 13, 2019
POWER TRAIN
CAR HAS HAD TRANSMISSION ISSUES SINCE WE BOUGHT IS NEW. WE TOOK THE CAR IN SEVERAL TIMES FOR HESITATION, SLOW TO CATCH GEARS WHEN ACCELERATING AND STUTTERING. REPLACED SENSOR AND TOLD US TO PUSH THE GAS TO THE FLOOR AND LET IT GO THROUGH THE GEARS TO REST THE SYSTEM (DO AS NEEDED). WE FIND OUR SELVES AGAIN NEEDING TO REPLACE TRANSMISSION PARTS. NOW THEY TELL US IF IT IS NOT FIXED SOON THE CAR COULD SLIP INTO NEUTRAL ON THE HIGHWAY OR WE COULD LOOSE REVERSE. NOT SURE WHY WE ARE NOT COVERED BY THE EXTENDED WARRANTY. I FEEL THAT A DEALER TELLING YOU THE CAR CAN GO INTO NEUTRAL ON THE HIGHWAY IS TELLING ME THAT THE CAR IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243242August 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE RPMS INCREASED; HOWEVER, THE VEHICLE DID NOT IMMEDIATELY ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED SHORTLY AFTER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243329August 12, 2019
POWER TRAIN
TRANSMISSION SLIPPING AND STUTTERING. CAR SLIPS OUT OF GEAR WHEN DRIVING. I HAVE ALMOST BEEN HIT MULTIPLE TIMES WHILE IN MOTION PULLING OUT INTO TRAFFIC ONLY TO HAVE CAR SLIP OUT OF GEAR AND NOT MOVE ANYMORE. CAR HAS SLIPPED OUT OF GEAR ON HIGHWAY MANY TIMES WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243080August 11, 2019
UNKNOWN OR OTHER
ALL RECALLS WERE CORRECTED. MY CAR CURRENTLY HAS A LIGHT, WHEN DECODED IT SAYS IT IS THE VACCUM SYSTEM AND EPA REGULATIONS. WHEN HAS IS PUT IN THE CAR, IT STALLS AND STRUGGLES TO START. TO START IT, GAS PEDAL MUST BE PUSHED FIRST. IF GAS PEDAL IS NOT PUSHED, CALL STALLS FOR SEVERAL MINUTES. IT DOES NOT MATTER HOW LOW GAS IS WHEN GAS IS PUT IN THE CAR, IT STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243112August 11, 2019
FUEL/PROPULSION SYSTEM
RECALL 18V735 WAS ISSUED ALMOST A YEAR AGO. HOWEVER, FORD SEEMS UNINTERESTED IN CORRECTING THE ISSUE. SAFECAR.GOV REPORTS: "RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." I'M STILL WAITING AND WAITING ON A FIX., DRIVING A POTENTIALLY DANGEROUS VEHICLE IN THE MEANTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243124August 11, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAR WOULD NOT START WOULD NOT GO FORWARD OR GO IN REVERSE HAD IN FORD DEALERSHIP 16 TIMES STILL HAD ISSUES ALSO CAR RUSTED IN LEAST THEN A YEAR HAD IT IN DEALERSHIP 4 TIMES STILL HAVING ISSUES WITH TRANSMISSION AND RUSTING . TRANSMISSION SITTING OR MOVING CITY OR HIGHWAY OR TURNING DEALERSHIP WAS SUBURBAN FORD ON 59 ROAD IN WATERFORD , MICHIGAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242870August 9, 2019
POWER TRAIN
THIS CAR REPEATEDLY THRUSTS FORWARD AT LOWER GEARS WHILST IN TRAFFIC AND WHILE IN MOTION. IT HAS BEEN REPAIRED TWICE WITHIN A 6-MONTH TIME-FRAME FOR THE FAULTY DPS6 TRANSMISSION. THE CAPLESS GAS TANK IS ALSO PRESENTING A CONSTANT ISSUE, INVOLVING A LEAK OF SOME SORT THAT CONTINUES TO REOCCUR. I HAVE BEEN IN NUMEROUS SITUATIONS THAT COULD HAVE PROVEN TO BE FATAL AS A RESULT OF THE TRANSMISSION RESPONDING TOO LATE: AS WELL AS THRUSTING AT LOWER SPEEDS WHEN COMING OUT OF A STOP OR TRAFFIC BACK-UP. THIS ISSUES HAPPEN WHILE IN MOTION, OR WHEN MAKING AN ATTEMPT TO GO INTO MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242358August 7, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
TRANSMISSION STOP WORKING IN MIDDLE OF BUSY INTERSECTION DURING RUSH HOUR. I WAS TURNING LEFT, CAR WAS STATIONARY WAITING FOR TRAFFIC TO PASS. THANKFUL I THINK IT QUIT IN NEUTRAL ALTHOUGH DASHBOARD WAS BLACK & GEAR SHIFT WOULD NOT LOCK INTO ANY GEAR; COULD BE PUSHED INTO CORNER BUSINESS PARKING LOT. IT WAS FIXED BUT NEVER COMPLETELY BETTER NOR DID I FEEL COMPLETELY SAFE. I HAD 2 CLUTCH REPLACEMENTS, WHICH WERE ALSO FIXED & PAID BY THEM. FORD DEALER REPLACE SOME RECALL ON SIDE DOORS, BUT NEVER FIXED THE RECALL ON FUEL TANK, NEVER INFORMED THAT THEY EVER GOT PART IN AS LETTER STATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242410August 7, 2019
POWER TRAIN
THIS IS A CONSUMER PROTECTION ISSUE, BUT MOREOVER THIS IS SAFETY ISSUE. I NEED HELP. THIS CAR WAS PURCHASED NEW FOR MY DAUGHTER TO FINISH HIGH SCHOOL, GO TO COLLEGE, AND START HER CAREER. SO I BOUGHT AN EXTENDED WARRANTY. THE OIL HAS BEEN CHANGED EVERY 5K BY A FORD DEALER AND EVERY REPAIR SUGGESTED HAS BEEN COMPLETED. WITHIN THE FIRST TWO WEEKS, IT WAS OBVIOUS THE CAR WAS NOT SHIFTING PROPERLY, AS EXHIBITED BY SHUDDERING AND FAILED ACCELERATION. IT ALSO HESITATES TO THE POINT THAT WE COULD GET HIT PULLING INTO TRAFFIC OR TRYING TO AVOID BEING HIT. THE DEALER OFFERED MANY EXCUSES OVER THE NEXT YEAR BUT I FINALLY RECEIVED THE REMEDY... "A" NEW CLUTCH. FORD THEN CALLED ME DIRECTLY TO GIVE ME A DEAL THAT WOULD HELP ME GET INTO ANOTHER CAR. THIS WAS NOTHING MORE THAN A SALES PITCH TO BUY A FUSION, WHICH I COULDN'T AFFORD. UNDER DELAWARE LAW, I HAD A CASE FOR A LEMON LAW COMPLAINT. BUT I TRUSTED FORD. SINCE THEN, I HAVE HAD REPAIRS TO THE TRANSMISSION, MOST OF WHICH PROVIDED FOR BY MY EXTENDED WARRANTY, OTHER TIMES PAID IN PART BY ME. FORD EXTENDED THE WARRANTY FOR ALL OWNERS, BUT NOT FOR ME. I SHOULD HAVE RECEIVED THE SAME EXTENSION ON TOP OF MY EXTENDED WARRANTY. ON 7/19/19, I NOTIFIED DEALER THAT THE CAR NEEDED SERVICE & I WAS STILL HAVING TROUBLE WITH THE TRANSMISSION. I REFERENCED THE TSB ADVISING DEALERS TO DIAGNOSE AND FIX ANY FOCUS WITH TRANSMISSION PROBLEMS (REPORTED 7/12-19,2019). MY DEALER HAS DIAGNOSED THE PROBLEM AND I NEED CLUTCHES. IT WILL COST ME $1800 WHICH I CANNOT AFFORD. I DRIVE A 2001 VEHICLE SO MY DAUGHTER CAN GO TO COLLEGE 14 HOURS AWAY. SHE IS LEAVING IN 2 WEEKS. WHY WOULD FORD NOT HONOR THAT GUIDANCE FOR ME? WHY IS THERE NO OTHER REMEDY, SUCH AS A REPLACEMENT TRANSMISSION? BECAUSE THEY WANT TO SELL REPLACEMENT PARTS AND LABOR AT FULL COST, PASSING THE COST OF SAFETY ONTO THE CONSUMER & THE VICTIMS OF CRASHES THE PROBLEM WILL ULTIMATELY CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242294August 7, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO BOWEN SCARFF FORD-LINCOLN (LOCATED AT 1157 CENTRAL AVE N, KENT, WA 98032, (800) 577-1158), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241930August 6, 2019
POWER TRAIN
VEHICLE JERKS/STUTTERS THROUGH 1ST AND SECOND GEAR WHEN ACCELERATING. TAKEN VEHICLE TO MULTIPLE FORD DEALERS AT LEAST SIX TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241782August 5, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS ENTERING THE ON RAMP FOR THE HIGHWAY. THE CAR WOULD NOT ACCELERATE PAST 15 MPH. HOWEVER, THE RPM'S WENT UP TO 4-5. I IMMEDIATELY GOT OFF THE HIGHWAY. THE PROBLEM PERSISTED WHEN TRY TO ACCELERATE AFTER EACH STOP SIGN AND LIGHT ON CITY STREETS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241807August 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED ON ITS OWN WITHOUT WARNING WHILE BRAKING. ALSO, THE VEHICLE SPUTTERED AND SHOOK WHILE DRIVING AT A LOW RATE OF SPEED. ALSO, WHILE ACCELERATING FROM A STOP, THE VEHICLE SLOWLY PICKED UP SPEED. THE CONTACT TOOK THE VEHICLE TO PHIL LONG FORD OF DENVER (7887 W TUFTS AVE, DENVER, CO 80123, (303) 557-5913) WHERE THEY INITIALLY REPLACED THE CLUTCH; HOWEVER, THE FAILURE STILL PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241892August 5, 2019
POWER TRAIN
SHUDDERING CLUTCH WHILE ACCELERATING IN ALL DRIVING CONDITIONS. ROYAL OAK FORD HAS SERVICED THE CAR FOR THIS SPECIFIC ISSUE 3 TIMES SINCE PURCHASE AND THE CLUTCH HAS BEEN REPLACED BUT THE ISSUE RETURNS. THE LAST SERVICE APPOINTMENT COST US $116 FOR ROYAL OAK FORD TO TELL US ITS THE SAME ISSUE AND THEY WEREN'T GOING TO COVER IT. IT WOULD COST US $1700.00 TO FIX WITH NO GUARANTEE THAT IT WOULD ACTUALLY RESOLVE THE ISSUE. WE CONTACTED FORD HEADQUARTERS AND THEIR RESPONSE WAS 'TO BAD YOUR CAR WAS BUILT AFTER 6-05-13 SO WE AREN'T RESPONSIBLE FOR REPAIR'. OUR CAR WAS BUILT ON 6-19-13 WITH THE SAME FAULTY TRANSMISSION AS THE CARS BUILT RE 6-5-13. AFTER READING THE FREE PRESS ARTICLE AND CONTACTING ROYAL OAK FORD AGAIN REGARDING THE ISSUE THEY ARE GOING TO 'LOOK' AT THE CAR AGAIN ON 8-6-19. ROYAL OAK FORD COULDN'T SAY IF IT WOULD BE COVERED BUT I WILL BE LETTING THEM KNOW I HAVE FILED THIS COMPLAINT. I CAN PROVIDE REPAIR DOCUMENTS AND THE LETTER FROM FORD HEADQUARTERS IF YOU NEED THEM. SERVICE DATES SO FAR ARE 4/15/19, 6/17/17, 10/12/15, 6/01/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241554August 3, 2019
STRUCTURE:BODY
DRIVER SIDE DOOR WON'T LATCH AND EVEN CAME OPEN WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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