Ford Focus Complaints (2018)

837 consumer complaints on file.

#11487367October 1, 2022
POWER TRAIN
I hit 75,000 miles in my Focus. Got routined maintenance. Having issues with the transmission. While driving the car it skips from 1st to 3rd, it will not reverse, and I have to get it jump started half the time. Haven’t been able to drive my car since 05/2022. Ford acknowledged my recall but the VIN number isn’t the same, so they aren’t willing to help out much. The amount of money it’s going to take to fix this car will not be worth it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486944September 28, 2022
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
Yes, both the safety of myself as well as others is at risk. The engine shuts off while driving, which is extremely dangerous in many scenarios: on a highway - the risk of rear-ending at high speed, hazardous when passing another car on a two-way street, inability to leave the intersection safely etc. During regular operation, the vehicle loses power and enters "idle mode"; the car shakes a bit like choking, the engine shuts down, and no acceleration is possible. An error message " engine fault service now" appears. You are losing control over a car and cannot safely leave a line or an intersection. Turning the engine off and back on clears the message, and the vehicle typically runs back and runs without problems. The incidents happen entirely at random without any warning. There is no pattern, fast or slow drive, length or dynamic of the drive, the weather, etc. Happened to me multiple times. Around August 8th - the first observance, on an interstate highway, the car entered idle mode and died numerous times when slowing down. The car was dropped off at the authorized FORD dealer. The dealer cannot replicate the issue. Car picked up from the dealer around August 30th - throttle body replaced as per dealer recommendation. September 15th - same problem. The car shuts off during driving. No acceleration, same message. Fulls speed, city driving, lost acceleration mid-intersection. Car towed to an authorized dealer. The dealer cannot identify the issue, cannot replicate the problem and says everything is ok. On September 23rd, the car was picked up from the dealer, stating that they replaced the harness and resolved the issue. September 24th card enters "middle mode" while on the highway off-ramp. Unable to accelerate same error message. Miraculously avoids being rear-ended by the driver behind. The message clears off after tuning the car off and on. The vehicle operates normally after. Dropped the car off at the authorized dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486550September 26, 2022
POWER TRAIN
Transmission / Clutch Slippage. Apparently a well known issue for the 2018 Ford Focus. I am now looking at my 3rd replacement for the clutch as it continues to fail, most recently within 10k miles from the last replacement. Vehicle has less than 85k. Simple daily driving and the vehicle transmission starts to slip gears when leaving a stop, from 1st to 2nd gear. This is not good when crossing larger interceptions or going up hills. The longer I drive the vehicle, the worse it gets. Ford is well aware of this issue with the 2018 and earlier models, as are the Ford dealerships and Focus owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486258September 25, 2022
POWER TRAIN, UNKNOWN OR OTHER
The clutch on the vehicle continues to fail. It has been replaced three times by a ford dealer. When taking off from a stopped position the vehicle makes a grinding noise and shudders when switching from first to second gear(Around 16mph). The shudders can be slight or aggressive enough that it shakes the entire car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485212September 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2018 Ford Focus. The contact stated while stopped at a traffic light, the vehicle failed to accelerate. The contact stated she depressed the accelerator pedal harder than usual and the vehicle jerked and accelerated abruptly. The contact stated that on another occasion there was an abnormal sound while shifting gear. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the transmission and clutches needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle warranty had expired. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484024September 12, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal, the vehicle failed to accelerate. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission control module (TCM) to be replaced. The vehicle was not repaired due to the part being on backorder. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483255September 7, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact called on behalf of her daughter who owns a 2018 Ford Focus. The contact stated that her daughter attempted to start the vehicle, but the engine failed to turn over. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission control module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised that the VIN was not under recall. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483257September 7, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 20 MPH and climbing a steep grade, the check engine warning light illuminated and the vehicle almost stalled. The contact stated that at the crest of the grade, the vehicle regained motive power. The contact had taken the vehicle to an independent mechanic who advised that the failure could be associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The independent mechanic recommended that the vehicle be taken to a dealer. The dealer confirmed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and that the fuel tank was damaged and the purge valve needed to be replaced. The vehicle had not been repaired. The contact stated that the VIN should be included in the recall. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482539September 2, 2022
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2018 Ford Focus. The contact stated that while idling at red traffic light, the vehicle jerked and shuddered and then hesitated while attempting to accelerate. The failure also occurred while attempting to turn the vehicle to the left or right and also while shifting into reverse(R). The contact stated that occasionally the transmission failed to engage as needed. There were no warning lights illuminated. The vehicle was taken to the dealer and the clutch was replaced three times. The vehicle was diagnosed again and it was determined that the clutch needed to be replaced again. The clutch was not replaced. The contact stated the failure was related to NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482498September 1, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2018 Ford Focus. The contact stated she had experienced a failure with the rear-view camera since she purchased the vehicle. The contact stated that whenever the vehicle was shifted into reverse(R), the rear-view camera appeared blurry. The contact stated that there was no warning light illuminated during the failure. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481954August 30, 2022
STRUCTURE:BODY, ENGINE, EXTERIOR LIGHTING
My Vehicle has been with me since I’ve had It since 32,000 miles it’s up to 87,000 miles now The first thing I had to replace the starter at 32,000 the alternator and CV axle on the passenger side and the clutch is second and third clutch And the inside dome lights an the dash lights shorted out all went out the day after I got it now since then at 84,000 the The front clip just fell off going down the road it never dragged the ground an it was never broken but going down the interstate at 70 the speed limit it fell down an ripped out from under the car an hit the car behind me costing me a lot of money but now currently at 87,000 The cv axel on the passenger side has started knocking again bye far one of the worst cars I’ve ever bought
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11481707August 29, 2022
STEERING
Steering rack locked up while driving down the road out of nowhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481610August 28, 2022
POWER TRAIN
I informed the dealership twice that something was wrong with my vehicle. I had it serviced twice, now I’m being told my TCM needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481447August 26, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not start immediately. The contact stated that after several attempts the vehicle started and operated normally. On another occasion, the vehicle failed to start-up. The vehicle was taken to the dealer and the contact was informed that the purge valve needed to be replaced. The contact explained to the dealer that the vehicle had experienced the failure listed in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480823August 23, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the vehicle would hesitate and shutter upon the depression of the accelerator pedal. As the failure persisted, the check engine light appeared on the instrument panel. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a defective canister purge valve. The contact stated that an unknown part was repaired to correct the failure; however, the failure returned. The vehicle was taken back to the mechanic who then linked the failure to NHTSA Campaign Number: 18V735000( Fuel System, Gasoline). The manufacturer was then notified about the recall and informed her that her vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480118August 19, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that the clutch pedal was vibrating and slipping. There was an abnormal transmission noise detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that an electronic update was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was not contacted. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480187August 19, 2022
FUEL/PROPULSION SYSTEM
The fuel pump keeps burning out even though the tank is clean and there are no other obvious issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478645August 10, 2022
ENGINE
Engine just stopped working and white smoke came out the exhaust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478338August 9, 2022
ELECTRICAL SYSTEM
The contact owns a 2018 Ford Focus. The contact stated that upon starting the vehicle, the "Transmission Failure, Service Immediately" message appeared on the instrument panel. The contact had the vehicle towed to the dealer where she was informed that the electrical wiring was soy based, which attracted rodents to chew on the wires. The contact stated prior to the failure, the oxygen sensor warning light had appeared on the instrument panel and was serviced by the dealer. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477746August 5, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving 70 MPH, the check engine warning light illuminated; the contact pulled over and turned off and restarted the vehicle and the vehicle operated normally. The contact stated that the failure continued and the vehicle would not accelerate as needed. The contact stated that the vehicle also shifted to neutral(N) independently. The contact was able to pull over safely. An independent mechanic diagnosed the vehicle and stated that the transmission was defective. The contact was referred to the local dealer for assistance. The dealer was contacted and they stated that the VIN was not under recall. The manufacturer was not contacted. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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