Ford Focus Complaints (2018)

837 consumer complaints on file.

#11497319December 13, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM
2018 Ford Focus shutters, bucks when starting out from stopped position. Vibrates and lunges. RPM's too high. Dealer could not duplicate issue when I took it in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496684December 9, 2022
UNKNOWN OR OTHER
The vehicle is still experiencing mechanical issues with the clutch and the check engine light is on after leaving a Certified Ford dealership for the third time now over the past month but the Ford dealership is not willing to assist nor take accountability when my vehicle has never been repaired to be safe to commute in even after a clutch replacement which according to them was a recall and apart of an extended warranty. All other Ford dealerships have months waiting period for availability and I’m attempting to sell my vehicle due to the used car market crash but am now told the market value of my vehicle will be deducted since it’s still undergoing mechanical issues and has a check engine light that is present as well as issues with the powertrain / clutch that will not allow the vehicle to maintain a consistent speed, while jerking and steering - almost colliding vehicles multiples times as well as losing control. This needs to be investigated as there’s clearly internal issues/errors going on with my vehicle like the thousands of other Ford Focuses whether VIN specific or not. I’ve retained a lawyer for a lawsuit that’s now pending against Fords manufacture and I’d love to add you to it as well if you do not respond with a sense of urgency as this is my second submission regarding unrepairable issues over the past month that have caused my vehicle to be back into a Ford certified dealership 3 times now with no resolution. Ford manufacture is stating the complete opposite of the certified Ford dealership Mossy Ford in San Diego and that the vehicle doesn’t have any recalled parts nor extended warranty but than how was my vehicle repaired without my confirmation but still not in safe, drivable conditions? It will legally be proven within the letter of the law I promise you and the negligence will be highlighted as well as your administrators handlings of this critical situation will be held against you in front of a judge as the vehicle IS A LEMON!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496282December 6, 2022
ENGINE
The contact owns a 2018 Ford Focus. The contact stated that the engine was replaced under a warranty; however, approximately 2 months later the engine was overheating and burning anti-freeze causing an abnormal odor to enter through the exhaust system. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA hotline to file a complaint. The approximate failure mileage was 62,000. The consumer stated vehicle was repaired under initial incident but 2 months later the head to be replaced at the owners expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496046December 5, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving 50 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was not yet diagnosed nor repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496140December 5, 2022
ELECTRICAL SYSTEM
USB, Sync, radio system and A/C stopped working. Dealership found APIM is defective and needs to be replaced. This issue has occurred for many other Ford vehicles and is a known defective part, although Ford will not cover the cost (over $1500) to replace since there is not recall for this Ford make, model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495400November 29, 2022
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
took to discount tire and they could not take tire off due to lug nuts. they said it was a common problem with fords and we should take to a vehicle repair shop,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495236November 28, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
This VIN needs to be updated clearly because I was experiencing transmission issues that were extremely unsafe causing the vehicle to jerk left and ride on the road as well as not go into reverse - I almost got killed by upcoming traffic!!!! Ford as well as the dealership took no accountability but stated there was a recall with the clutch system and it needed to be replaced as well as codes that needed to be reset. My vehicles year, make, and model indeed have similar recalls so my VIN should be under that classification as well because it left the repair shop with $1,000 worth of repairs and it arrived to me unable to start! There’s still internal issues and unfixable transmission issues like many of the pending lawsuits have stated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494880November 25, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact turned off the vehicle, but the check engine warning light remained illuminated. The vehicle was taken to a dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). Neither the dealer nor the manufacturer was contacted. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494107November 18, 2022
POWER TRAIN
The car sputters consistently in 2nd gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493518November 14, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, the vehicle started to stall as if there was no gasoline inside the fuel tank. The contact stated that the transmission warning light was illuminated. The contact stated that after several attempts the vehicle started as needed. The vehicle was taken to an independent mechanic and the contact was informed that the PCV needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493250November 12, 2022
ENGINE
I was driving on interstate at 75 mph when my vehicle oil light came on. Before I could react, I lost cruise control and my engine began to stall. A loud noise came from my engine and it shut off while still driving. I was able to pull over without being involved in an accident. I towed the vehicle from the side of interstate to the nearest ford dealer. I explained the oil pressure light came on and my car instantly stalled and how I was put in a dangerous situation. He told me before the inspection that I would need an entire engine replacement. He explained this is a very common issue with 2016-2018 ford focus with eco boost engine. The timing belt fails early, causing debris to fail the engine,. He explained that if this light comes on, ford will automatically recommend a new engine as the light comes on too late. He explained that Ford have been aware of this problem but have not provided any solution or guidance besides to quote an engine replacement. He showed me that in his small service lot of 20 cars, 5 of them were 16-18 ford focus with the exact same timing belt issue and awaiting motors. I contacted ford and explained my situation. Ford said they could not help in any way as I was 7k miles over my 60,000 mile warranty. I am the only owner of this vehicle and maintain frequent oil changes. The repair was quoted at $10k by a certified Ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493081November 10, 2022
STEERING
On Saturday October 15, 2022 while driving my 2018 Ford Focus hatchback, the steering went out. I was able to avoid being hit by the car behind me by somehow managing to pull into a driveway. I had the car towed to my home and called my usual mechanic on Monday the 17th who told me that it could only be repaired at the dealership as it would require special calibration after the steering was fixed. I then had it towed to the closest Ford dealership to my home. I was informed the next day, the 18th, that the "steering gearbox had to be replaced which was caused by intermittent overheat internal to steering gear, internal fault has caused steering gear damage internally". I was informed parts, tax and shop fees would amount to 3500.00. They also said there was a back log on parts and they have no idea when it would be fixed. It has now been there 3 weeks and they still have no idea when the parts will come in. There was no warning lights or messages prior to the steering going out. If I had been on the highway, as I often am as I am a nurse who sees patients in their homes, I truly believe I might have been killed as it was incredibly hard to even pull the car over into the driveway when I was going 30 miles an hours, let alone if I had been going 60 mph on the highway. I am a caretaker for elderly family members and as I stated, am a nurse. I have not been able to work, nor have I been able to do my usual caretaking for my family members. The car is only 4 years old with low miles and having the steering go out without warning is completely unacceptable which is why I am filing a formal complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492724November 8, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while stopped at a stop sign the vehicle shut down completely. The contact was able to restart the vehicle; however, the vehicle drove rough. The vehicle was taken to the dealer and the canister purge valve was replaced. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492062November 3, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at undisclosed speeds and accelerating, the vehicle was shaking abnormally. There were no warning lights illuminated. The contact took the vehicle to the dealer and the clutch was replaced. The failure reoccurred and the clutch was replaced three times. The manufacturer was made aware of the failure and informed the contact that the vehicle was 600 miles over the warranty, and the VIN was not included in a recall. The contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490953October 26, 2022
STEERING
The contact owns a 2018 Ford Focus. The contact stated while her daughter was driving at approximately 40 MPH and attempting to change lanes, the steering wheel seized. The driver was unaware if any warning lights were illuminated. The driver started to depress the brake pedal and jerked the steering wheel until the steering wheel unlocked. The driver was able to continue driving to her residence. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490770October 25, 2022
ENGINE
Transmission failed to engage in changing gears on the road. When idle wouldnt go in reverse and can hear grinding sound or gear changing sound . Gear moving or changing sound when I turned car off. Few minutes after this happened engine light came on. Problem has not been confirmed by dealer, etc. Bought at approximately 40k miles - Ford replaced 2 clutches,now. They will not extend warranty for new clutch. When I called national Ford customer service since I have no warranty I will have to pay for tow and work, etc. Would be out of pocket. Used code machine - have code numbers if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490579October 24, 2022
POWER TRAIN
While driving service transmission light came on, car won't shift, no reverse, 76,000 Miles on car. Check engine light on but no codes showing. No warning as this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488816October 11, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle. However, the failure reoccurred increasingly while at a complete stop. The contact stated that the vehicle would jerk, would shudder, and would hesitate to respond when accelerating from a complete stop. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with the fuel line and the fuel tank. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however the VIN was not included. The local dealer and other unknown dealers were notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488681October 10, 2022
POWER TRAIN
bought my car 2018 ford focus in 2019 used. its since been at the dealership 3 times. transmission is jerking and taking off by itself. they had my car for 5 months said it was fixed but almost a year later doing the same thing. the warranty just ran out, they said i would have to pay for it. the car is very dangerous. i still owe 10000 on the car. i am so heartbroken. i have no one to help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487900October 4, 2022
POWER TRAIN
The automatic transmission control module has malfunctioned. When the car is stopped and the accelerator is pressed, the car will stall and jolt forward. This is an extreme safety risk as it could cause an accident and could be a life or death situation. The problem has been confirmed and diagnosed by a dealer. The vehicle was inspected by the manufacture company . The check engine light appeared as the vehicle was being given to the dealership for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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