Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11383020December 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 20-25 MPH, THE VEHICLE SHUDDERED AND FAILED TO ACCELERATE. THE DRIVER PULLED OVER AND CONTINUED TO DRIVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V169000 (POWERTRAIN). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,417.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382894December 10, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING MY CAR OR EVEN ALLOWING MY CAR TO IDLE IT STARTS SHAKING AND WILL SHUT OFF. ONCE IT IS OFF IT IS VERY HARD TO GET AND KEEP IT STARTED. ONCE I DO GET IT STARTED I HAVE TO REV THE ENGINE BETWEEN 3K AND 4K RPM JUST TO GET IT TO STOP DOING THIS. I FIRST THOUGHT IT WAS ONLY WHEN PUTTING FUEL IN OR IDLING BUT IT IS HAPPENING ALL THE TIME. I USED INJECTOR CLEANER AND OCTANE BOOSTER TO TRY TO HELP BUT IT IS NOT WORKING. IT IS THROWING A FUEL ISSUE WHEN PUT ON THE DIAGNOSTIC. IT HAPPENS TO THE POINT WHERE I CANNOT SAFELY DRIVE MY CAR. THE DEALERSHIP STATED IT IS PROBABLY THE CANISTER PURGE VALVE BUT MY VIN IS NOT LISTED ALTHOUGH IF FALLS WITHIN THE YEAR OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382896December 10, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY CAR THE CENTER DISPLAY WHICH HAS MY ODOMETER AND DIGITAL SPEED AS WELL AS ANY WARNINGS FOR MY CAR SHOWED LINES ACROSS IT AND IT IS DIFFICULT TO READ. IN RESEARCHING IT I FOUND THIS IS A COMMON OCCURRENCE WITH THESE CARS AND IT WILL EVENTUALLY GO COMPLETELY BLACK AND NOT WORK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377767December 3, 2020
POWER TRAIN, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN PLACED IN PARK. THE CONTACT STATED THAT THE VEHICLE STARTED WHILE IN NEUTRAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD EITHER JERK OR STALL UPON DEPRESSING THE ACCELERATOR. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO AUTONATION FORD UNION CITY (4355 JONESBORO RD, UNION CITY, GA 30291) WHERE THE CONTACT WAS INFORMED THAT THE CLUTCH ACTUATORS AND DUAL CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) WHICH SHE LINKED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,768.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377339December 1, 2020
FUEL/PROPULSION SYSTEM
THE CAR FEELS LIKE LOTS LACKING FUEL AND IT STARTS TO DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376375November 25, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2015 FORD FOCUS. THE CONTACT STATED WHILE HER DAUGHTER WAS AT A STAND STILL FOR A TRAFFIC LIGHT, WHEN ANOTHER VEHICLE REAR ENDED HER, WHICH FORCED HER TO AND COLLIDE INTO THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND HAD A MILD CONCUSSION. THE CONTACT ALSO STATED THE FRONT PASSENGER SUSTAINED A FRACTURED NOSE WHEN SHE HIT THE DASHBOARD. THE DRIVER SEEKED MEDICAL ATTENTION THE FOLLOWING DAY. THE CONTACT WAS NOT FULLING AWARE IF THE FRONT PASSENGER SOUGHT MEDICAL ATTENTION FOR HER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INSURANCE COMPANY LOT. THE INSURANCE ADJUSTER DEEMED THE VEHICLE WAS LOSS. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000. *LN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11375287November 18, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH ACCELERATING FROM A STOP LIGHT, THE STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT PULLED INTO A NEARBY PARKING LOT. THE CONTACT WATCHED A VIDEO OF HOW TO REPAIR OR ADDRESS THE ISSUE AND NOTICED THAT THERE WAS NO FRACTURE IN THE FUSE. THE CONTACT REPLACED THE FUSE AND THE VEHICLE DISPLAYED THE STEERING LOSS DRIVE SAFELY MESSAGE. THE CONTACT STATED THAT WAS EXTREMELY DIFFICULT TO STEER THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC AND REPLACED THE FUSE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 91,082.*DT THE CONSUMER STATED THE DEALERSHIP INFORMED HIM THE BOLTS HOLDING THE STEERING WHEEL ON BROKE AND FRIENDS PAID $2,600 TO HAVE THE VEHICLE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375146November 17, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I WAS SOLD A 2015 FORD FOCUS SE SEDAN FROM A FORD DEALERSHIP. I DIDN'T KNOW ABOUT THE ON GOING LAWSUIT. TELL THE YEAR AFTER WHEN THE TRANSMISSION STARTED TO ACT UP. NOW AS OF 11/14/20 THE STEERING ASSIT WHICH IS ELECTRIC STOP WORKING IN MID DRIVE. AND IT HARD TO STEER THE CAR. AFTER CHECKING THE WEB ABOUT THIS I FOUND OUT THERE WAS A MASSIVE RECALL ON THE FOCUS'S FOR THE STEERING ASSIT. THE DEALER SERVICE GUY IS TELLING ME THERE WAS NO RECALL. I FOUND ON LINE TONIGHT THAT THE STATUE OF LIMITATIONS STATES THAT THE RECALL STAYS OPEN FOR EIGHT YEARS. IT'S ONLY BEEN 5 YRS. SINCE THE CALL WAS BUILT. THE SERVICE GUYS WANT 2,200.00 THE REPLACE THE STEERING ASSIT. I DON'T GET THAT MUCH ON DISABILITY. PLEASE PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374010November 10, 2020
FUEL/PROPULSION SYSTEM
STARTED CAR IN PARKING LOT, ENTERED ROADWAY, TRIED TO ACCELERATE AND CAR WOULD NOT GO. PULLED OVER TURNED CAR OFF AND RESTARTED. CAR WAS ABLE TO MAKE IT HOME HOWEVER NEXT TIME CAR WAS STARTED CAR AGAIN WOULD NOT ACCELERATE ON ROAD. WHOLE CAR BEGAN TO SHAKE. CHECK ENGINE AND BATTERY LIGHT CAME ON. CAR WAS TOWED TO DEALERSHIP UNSAFE FOR DRIVING. TOLD IT WAS THE FUEL PUMP THAT WAS BAD. ONLY HAVE 33,552 MILES ON CAR. COST $700 TO FIX. AFTER IT WAS FIXED CAR NO LONGER STUTTERED (WHICH IT'S DONE THE WHOLE 5 YEARS I HAVE OWNED IT) AND THE MILEAGE TO EMPTY READ 418. NOT ONCE HAS IT EVERY READ 400 OR OVER BEFORE. DEALERSHIP COULD GIVE NO EXPLANATION WHY FUEL PUMP WENT BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365776October 22, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
CONTINUOUS REPAIRS FOR THE TRANSMISSION AND STILL HAVING ISSUES. THERE IS NO CONFIRMATION A FIX HAS BEEN MANUFACTURED, THUS LEAVING ONE TO BELIEVE DEFECTIVE PARTS ARE BEING REPLACED BY MORE DEFECTIVE PARTS. CLUTCH SLIPS, WILL SPORADICALLY JERK UPON ACCELERATING FROM DEAD STOP OR QUICKLY NEEDING TO BRAKE. FAILURE TO INCREASE SPEED UPON ACCELERATING. SHUDDERS WITH (NON-SUDDEN) BRAKING. DATE NOTED ON BOTTOM IS APPROXIMATE GUESS ON WHEN ISSUE WAS FIRST REPORTED AND TOLD "THIS IS NORMAL" BY FORD (PRIOR TO CLASS ACTION LAWSUIT THAT HAS TAKEN PLACE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365448October 20, 2020
FUEL/PROPULSION SYSTEM
ON AUG. 25, 2020,WHILE DRIVING IN CITY TRAFFIC, CAR STALLED MULTIPLE TIMES, CIL CAME ON, CAR WOULD NOT DRIVE. TOWED TO DEALERSHIP AND DIAGNOSED AS FAULTY FUEL PRESSURE SENOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365449October 20, 2020
FUEL/PROPULSION SYSTEM
ON OCT. 11, 2020, WHILE DRIVING ON THE HIGHWAY THE CAR LOST POWER AND STALLED MULTIPLE TIMES. TOWED TO DEALERSHIP AND DIAGNOSED AS FAULTY LOW PRESSURE FUEL PUMP. SIX WEEKS EARLIER THE FUEL PRESSURE SENSOR WAS REPLACED, TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364596October 15, 2020
STEERING
AFTER DRIVING HOME FROM VISITING EXTENDED FAMILY, MY STEERING WHEEL BECAME INCREASINGLY STICKY, CAUSING IT TO BE SLIGHTLY JERKY WHILST ATTEMPTING TO MAINTAIN A STRAIGHT PATH. MY VEHICLE WAS STILL IN MOTION WHEN I INITIALLY DISCOVERED THE DIFFICULTY. NO INDICATION LIGHTS CAME ON. AS THE WEEKS PASSED BY, IT WOULD GO IN AND OUT OF BEING STICKY AND THEN BACK TO NORMAL STEERING WHILE DRIVING. ONE NIGHT ON MY RETURN TRIP HOME FROM WORK, TURNING THE STEERING WHEEL BECAME INCREASINGLY DIFFICULT. AN INFORMATION LIGHT CAME ON EXPLAINING THAT SOMETHING WAS WRONG WITH STEERING AND TO HAVE IT SERVICED AS SOON AS POSSIBLE. THIS APPEARED WHILE THE CAR WAS IN MOTION. WHEN MY GRANDFATHER WENT TO GO CHECK IT OUT AND DRIVE IT AROUND THE NEIGHBOURHOOD TO SEE WHAT WAS WRONG, THE STEERING WHEEL COMPLETELY LOCKED UP AND A WARNING NOTIFICATION APPEARED SAYING THE POWER STEERING WAS LOST, SERVICE IMMEDIATELY. THE CAR WAS PARKED AT HOME, THANKFULLY. BUT I HAD TO HAVE MY CAR TOWED FROM MY HOME AND AM CURRENTLY WORKING ON FINANCING A $2900 REPAIR TO REPLACE MY ENTIRE STEERING RACK/GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364281October 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT MIDWAY FORD (2777 SNELLING AVE N, ROSEVILLE, MN 55113, (651) 636-8200) THE MECHANIC DIAGNOSED THAT THE CLUTCH ASSEMBLY WAS DEFECTIVE. THE FAILURE MADE IT DIFFICULT FOR THE VEHICLE TO GET OUT OF FIRST GEAR AND COULD CAUSE DAMAGE THE TRANSMISSION. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER ACKNOWLEDGED THE ISSUE BUT NO RECALL WAS ISSUED. THE DEALER REPAIRED THE CLUTCH ASSEMBLY A SECOND TIME. THE CONTACT PICKED UP THE VEHICLE AND THE EXPERIENCED THE FAILURE A THIRD TIME. THE VEHICLE WAS TAKEN TO ANOTHER DEALER BUT WAS NOT REPAIRED FOR THE FAILURE. THE WATER PUMP WAS REPLACED. THE FAILURE MILEAGE WAS 20,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362786October 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE PULLING OUT OF THE PARKING LOT LESS THAN 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO SHOW LOW FORD (1920 E DEUCE OF CLUBS, SHOW LOW, AZ 85901; (928) 537-3673) AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NO LONGER COVERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362552October 3, 2020
POWER TRAIN
ERRATIC TRANSMISSION SLIPPING IN LOWER GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362159October 1, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE BACK-UP CAMERA FAILED TO OPERATE AS DESIGNED. THE CONTACT STATED THAT THE IMAGE FROM THE BACK-UP CAMERA WAS NOT CLEAR WHEN THE VEHICLE WAS SHIFTED INTO REVERSE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361089September 25, 2020
STEERING
I WAS DRIVING MY FORD FOCUS 2015 AND THE STEERING WHEEL GOT STIFF AND THE CAR TURNED OFF AND I GOT OUT EATE MESSAGE STEERING LOSS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355673September 17, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
STEERING SEIZED UP AT 70K MILES. ELEC. RACK & PINION NEEDS REPLACING $2800! THIS SHOULD NOT HAPPEN AT 70K MILES - EXTREMELY DANGEROUS AND EXPENSIVE TO FIX ON A 5 YR OLD CAR. TRANSMISSION STUTTERS - WAS RECALLED, "FIXED" AND STILL HESITATES OCCASIONALLY. NEVER TAKE AN INTERSECTION FOR GRANTED BECAUSE CAR MIGHT STUTTER - EXTREMELY DANGEROUS SOMETIMES. GAS TANK RECALLED - FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354910September 14, 2020
ENGINE
WHILE DRIVING MY CAR ON THE HIGHWAY THE ENGINE SUDDENLY LOST POWER JUST IMAGINE THAT WITH 2 KIDS IN THE BACK SEAT COMPLETELY SCARY SITUATION MY CAR FELT LIKE I WAS DRIVING A STICK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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