Ford Focus Complaints (2018)

837 consumer complaints on file.

#11537701August 10, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
[XXX], oil light came on, and engine fault light, That day I made a appt at the dewey ford dealership, in ankeny iowa, for monday, august 8..., I had no car problems before this date ( the 5th) august 9th, dewey texts me to let me know, the oil pump failed, and there is metal contamination in the engine and the turbo , I need a new engine and turbo charger.. to the tune of 6249.71 dollars my car is a 2018 ford focus with 50.500 miles on it !! They are saying there is not any warranty on the car, .. I see that there are some class action lawsuits for ford, with the very problem I am describing.. of course no one from ford has mentioned that... please let me know what to do... Thankyou for your help [XXX] [XXX] [XXX] .. text only please.. dont hear well ( or e mail ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537522August 9, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving 45 MPH, the clutch started slipping. The contact stated that the accelerator pedal was depressed, and the RPMs increased; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The vehicle was driven to the dealer to be diagnosed. The dealer determined that the clutch needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure but offered no assistance. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536251August 3, 2023
STEERING
While on interstate felt steering wander. Within minutes I received a warning that the steering had a fault and service required. Now the car say it has steering failure. The cost to repair has been estimated at $4000+. I am still purchasing this vehicle and the mileage it at 75,000. With how quickly I lost steering I would say less than 10 miles of first steering issue. I am grateful I was able to park the car to avoid an accident. I have not been able to use this vehicle since this incident. The front wheels are locked up and towing it was inconvenient. This is the second problem we have had with this model the first being a transmission issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535992August 2, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Transmission issue. Dry clutch system causes the clutch to overheat and the TCM to fail. The car jerks and lurches and doesn't shift when it should. FORD issued recall for 2016 and the same transmission is in the 2018 as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536034August 2, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. The vehicle was not able to restart. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535815August 1, 2023
UNKNOWN OR OTHER
The canister purge valve (which ford currently has a recall on just not for my vin) got stuck open and ruined the front manifold catalytic converter. Called ford to explain that this part is impacting other models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535898August 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM
As I was driving my 2018 Ford Focus, the check engine flashed on. Almost as soon as I noticed it flashed on, it went away. Several more miles down the interstate, it came on again. Almost as soon as it came on, a warning displayed stating Engine Temp Hot, Stop Safely. As I started to pull over onto the shoulder, the power steering went out and then the brakes became extremely hard to push in. As my car slowed down I noticed smoke and as soon as we stopped flames came out from under the hood of the car. I called 911 and the Indiana State Police came and Incident # 2023-00344031 was filed after Pike Township Fire department extinguished the flames. State Farm Insurance was contacted and my car was deemed a total loss. I have photos but the website wouldn't upload the photos.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11535701August 1, 2023
POWER TRAIN
Slipping of transmission in my Ford Focus 2018 SE With transmission not in-gaging fully and sluggish have difficulty with it not pulling up hills. My vehicle has an automatic transmission, not a clutch. Had repair vehicle about 2 years ago. Under supposed recall. Vehicle is now reacting the same as before. I am not sure what the previous repairs entailed. However, the vehicle has ran fine until 2 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535714August 1, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while attempting to start the vehicle, the ignition switch had to be turned several times before the vehicle started. Additionally, while driving at various speeds, the vehicle jerked and shuddered while changing gear, with the check engine light warning light illuminated. The vehicle was taken to the local mechanic who determined that the transmission control module (TCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535113July 28, 2023
ENGINE, ELECTRICAL SYSTEM
I brought my 2018 Ford focus in July 22 2021 . I took it in because it had taken over an hour to crank and when it did crank it get really bad had it brought to Green Ford in Greensboro North Carolina. They said they fixed it. I end up having to bring it back the next day. When I brought it back they said that the head gaskets had cracked so they were going to replace and the engine. The engine was on back order. The engine was on backorder. They finally had it fixed and ready for me September 16th, 2021. May 26th, 2022. I brought it down to town and country Ford in Charlotte, North Carolina because I had a light on and something smell like it was burning. They informed me that my engine once again had overheated and a head gasket was cracked . Again, the engine was on backorder so I received my car June 22nd 2022. At that time I was told that my warranty was 60,000 mi or 5 years. July 24th 2023 driving home from work. My car overheated and I pulled over and had called it to be towed into green ford in Greensboro, North Carolina again. They called July 25th, 2022 stating that the engine had blown again. But this time is because the fan had died in that my car was not under warranty. I had asked for the invoice at green ford from the back in July 22,2021. As my stepfather and I were looking over both invoices, we noticed that green Ford had a code on there for a remanufactured engine/ OEM long block. When called about this they stated that's how they bill for labor. I'll try to call customer service with Ford. They can't give me any information on how they bill for labor. My complaint is that I've had two engines put into my car in a year and a half and no one's wanting to figure out why my car is overheating. I believe that it have been the fan the whole time. Down for the third time. My engine is blown. I have no warranty and they're trying to charge me $9,500 for parts and labor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534904July 27, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle failed to shift gear properly. The contact stated that while the accelerator pedal was depressed, the vehicle inadvertently decelerated and then unintendedly accelerated. The check engine warning light and the transmission warning light was illuminated. The vehicle was taken to an independent mechanic and scanned with an OBD2 scanner however, the vehicle produced unknown codes. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and not covered under warranty. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533336July 19, 2023
POWER TRAIN
UNKNOWN clutch actuators housing needs constant cleaning and causing car to not go into reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533034July 18, 2023
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to shift into reverse. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the purge valve and coolant reservoir needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and the contact was informed that the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 63,691.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532446July 15, 2023
ENGINE
Car was hesitant to start, then shut off. Tried to start ignition and received warning on dash of engine failure. Was towed to dealership, engine needed to be replaced due to timing chain being dislodged and destroying lower part of engine. 54,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532449July 15, 2023
UNKNOWN OR OTHER, ENGINE
July 9, 2023 Rough idle and hesitant to start. No check engine light no codes on reader. Had oil changed as part of routine scheduled maintenance and was told coolant was low and topped off. July 13 noticed coolant at low on coolant reservoir. July 14 car shut off getting off highway driving to work. Check engine light now illuminated. I was able to restart the car but started to overheat and got overheating warning. Turned off ignition and restarted did not get overheating warning until I started driving. 8 hours later coolant reservoir below low line, added coolant and attempted to drive home, car shut off. Having car towed to dealership that replaced the engine. Engine only has 10,000 miles but odometer reads 68,000 Ford says no warranty is on the replacement motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532179July 13, 2023
POWER TRAIN
My 2018 Ford focus has an issue with the clutch in the automatic transmission. I have been told by my local dealership this is caused because people drive the car to “nicely” and the clutch gets polished. I believe this is a hazard because my car had been having issues starting to move when going uphill since 12000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531425July 10, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to immediately restart. The service engine warning light was illuminated. The vehicle eventually restarted and was driven to an independent mechanic. The contact was notified of fuel tank failure caused by an excessive vacuum in the fuel vapor management system. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 39,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531479July 10, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I was driving normal speed on a highway and all of a sudden my speed slowed to 0 and I had to hurry and pull over fast. I was so scared and it was so dangerous. I took it to a shop and they said I need a new transmission. The car never indicated there was an issue prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530729July 6, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to start. Additionally, the contact stated that while driving at an undisclosed speed, the transmission failed to shift out of first gear. The vehicle was taken to the dealer, who replaced the TCM; however, the dealer informed the contact that the transmission needed to be replaced due to extreme internal damage. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530397July 5, 2023
POWER TRAIN
At ~84k miles the vehicle lost the ability to shift into reverse gear. Upon reading about the issues with dual clutch transmission, swapped the actuator motors and some gears were restored but quickly lost all gears. Took to local transmission shop where they explained this is common issue with vehicle model. My options were to rebuild the transmission or replace the transmission, in either case costs would be approximately 50% of the vehicle's fair market value. Given other year model issues with the powertrain, this needs to be addressed by Ford and extend the same options given to purchasers of earlier year models. I was told the 2018 models had this issue "fixed", which led me to purchase the vehicle. Otherwise, great car but this is a design issue that there is no fix for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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