Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10451028March 9, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
MY FORD FOCUS SEL 2012 HAS BEEN EXPERIENCING SHUDDERING FEELINGS WHEN ACCELERATING FROM STOP. IT FEELS AS IF THE TRANSMISSION IS ABOUT TO STALL AND THEN IT KICKS BACK UP AND JOLTS MY CARS BACK AND FORTH FOR SEVERAL SECONDS BEFORE RESUMING NORMAL SPEED AFTER 10 MPH. THESE SEVERAL SECONDS ARE VITAL WHEN YOU ARE DEALING WITH FAST TRAFFIC IN CALIFORNIA OR ANYWHERE ELSE FOR THAT MATTER. THIS CREATED A DELAY IN THE ACCELERATION TIME, ALMOST CAUSING AN ACCIDENT WITH ONCOMING TRAFFIC. I HAVE CONTACT SEVERAL FORD OFFICIALS ABOUT THIS AND THEY KEEP SAYING THAT IT IS NORMAL AND THAT THERE IS A BREAK IN PERIOD. WHY WAS I NOT MADE AWARE OF THIS WHEN I PURCHASED THE CAR? THIS IS A SERIOUS SAFETY HAZARD AND FORD IS JUST EXCUSING IT UNTIL MY WARRANTY PERIOD IS UP. TWO OF MY FRIENDS BOUGHT THE SAME CAR AND IS EXPERIENCING THE SAME ISSUE. THIS IS NOT AN ISOLATED INCIDENT AND I WOULD LIKE TO SEE PROPER ACTION FROM FORD TO ADDRESS THIS ISSUE PROFESSIONALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450114March 2, 2012
STEERING
POWER STEERING FAILED WHILE DRIVING NEW FORD FOCUS SE, MAKING IT DIFFICULT TO STEER THE CAR. FAILURE OF STEERING WAS ACCOMPANIED BY "STEERING ASSIST FAULT - SERVICE REQUIRED" MESSAGE IN DASH AND WARNING CHIME. ON RESTART OF CAR, STEERING RETURNS TO NORMAL OPERATION AND FAULT MESSAGE NO LONGER DISPLAYS. THIS HAS OCCURRED ONCE AFTER PURCHASE OF CAR. I SEE THERE ARE MANY COMPLAINTS ABOUT THIS BUT NO SOLUTIONS. WILL THERE BE A RECALL ISSUED BEFORE THIS HAPPENS TO SOMEONE AT SPEED AND CAUSES A WRECK RESULTING IN INJURY OR DEATH? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449924March 1, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS 5,800 MILES. THE CONTACT STATED THAT WHEN STOPPED ON A HILL AND HAVING TO RELEASE THE BRAKE THE VEHICLE ROLLS BACK WARDS. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT IT WAS NATURAL FOR THE VEHICLE TO DO THAT. THEY DID NOT OFFER ANY OTHER ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449730February 29, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNED A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SMOKE EMITTED FROM THE ENGINE AND THE ENGINE CAUGHT ON FIRE. THE VEHICLE WAS THEN STOPPED AND THE FIRE WAS EXTINGUISHED. THE VEHICLE WAS DESTROYED AND TOWED TO AN AUTHORIZED DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 41,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10449278February 24, 2012
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
I HAVE EXPERIENCED SEVERAL POTENTIALLY FATAL OCCURRENCES RELATED TO LEFT FOOT BRAKING AND THE BRAKE OVER THROTTLE OVERRIDE SOFTWARE INSTALLED IN MY 2012 FORD FOCUS. WHEN BRAKING WITH THE LEFT FOOT AND IN A TURN WHILE FEATHERING THE THROTTLE WITH THE RIGHT FOOT, THE AUTOMATIC TRANSMISSION SHIFTS INTO NEUTRAL, THE ENGINE CONTINUES TO REV WITHOUT GOING INTO ANY GEAR. THIS CONDITION HAS OCCURRED NO LESS THAN 22 TIMES. THE FIRST INCIDENT HAPPENED WHILE MAKING A RIGHT HAND TURN BUT THE NEXT WAS A LEFT HAND TURN. ALTHOUGH THE SECOND INCIDENT OCCURRED CROSSING ONE LANE OF TRAFFIC, I WOULD NOT LIKE THIS CONDITION TO OCCUR CROSSING 2 OR 3 LANES OF TRAFFIC AND BECOMING A FATALITY. I AM NOT THE ONLY PERSON IN THE WORLD WHO BRAKES USING THE LEFT FOOT. NOW THAT I KNOW WHAT IS CAUSING THIS ISSUE, I CAN DUPLICATE IT EVEN BRAKING AT ANY SPEED AND IN A STRAIGHT LINE. CAR HAS BEEN TO FORD AND HAD FLASHES OF THE COMPUTER INSTALLED WITH NO CHANGE. FORD IS AWARE OF THIS PROBLEM THROUGH EMAILS FROM THE SERVICE MANAGER AT MY DEALERSHIP. THIS CONDITION CAN RESULT IN A SERIOUS AND POTENTIALLY FATAL ACCIDENT. THIS FIX FOR THE SO CALLED TOYOTA FLOOR MAT PROBLEM HAS CREATED AN EVEN MORE SERIOUS SAFETY ISSUE CAUSED BY OF ALL THINGS BRAKING WITH THE LEFT FOOT. AT THE LEAST , I SHOULD HAVE THE OPTION TO OVERRIDE THE BRAKE OVER THROTTLE PORTION OF THE SOFTWARE BY TURNING IT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448834February 21, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD LUNGE FORWARD WHILE CHANGING GEARS. ALSO, WHILE THE CONTACT ATTEMPTED TO ACCELERATE WITH THE VEHICLE IN DRIVE, THE VHEICLE ACCELERATED IN REVERSE INSTEAD. THE DEALER WAS NOTIFIED AND DIAGNOSED A LEAK IN THE TRANSMISSION. THE DEALER REPAIRED THE FAILURE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448401February 18, 2012
SEAT BELTS, ELECTRICAL SYSTEM, POWER TRAIN
WHILE STOPPED BEHIND RED LIGHT ALL SCREEN SYSTEM, SYNC SYSTEM, RADIO INCLUDING SOUND SYSTEM WENT BLACK. DID NOT START OVER TILL NEXT DAY IN THE MORNING AND AS SOON AS START THE CAR ERRORS AFTER ERROR CAME UP FOR NAV SYSTEM, PHONE CONNECTION. HAD TO RESET EVERY THING. THESE ERRORS ARE COMING UP EVERY DAY. THERE WILL BE RISK OF LOSING OTHER SYSTEM INCLUDING AIR BAG, POWER STEERING, BREAK AND OTHER IMPORTANT SYSTEM WHILE THIS SYSTEM GOING OFF. TOOK THE CAR TO DEALER AND SERVICE TRAINED SPECIALIST TOLD ME THAT IS MY PHONE PROBLEM!!! AFTER LONG DRIVE WHEN TRYING TO TAKE OFF CAR IS SHAKING, THERE IS BIG SAFETY ISSUE WITH SEAT BELT. WHILE DRIVING, IF FOR ANY REASON UNLOCK THE SEAT BELT THERE WILL BE NO WARNING LIGHT OR WARNING SOUND THAT SEAT BELT IS OFF. IF CAR IS RUNNING AND LEAVE THE CAR WHEN YOU ARE BACK AND START DRIVING THERE WILL BE NO WARNING LIGHT AND SOUND THAT SEAT BELT IS NOT IN USE AND CAN DRIVE ALL YOU WANT. AFTER LONG DRIVE WHILE TRYING TO TAKE OFF CAR IS SHAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448127February 16, 2012
STEERING
THE FORD FOCUS 2012 HAS PROBLEM STARTING AT 556 MILES - THE ENGINE WOULD NOT EVEN TURN OVER. THE WARNING LIGHT "STEERING ASSIST FAULT SERVICE REQUIRE" COME ON, AND THE FRONT POWER WINDOWS DO NOT WORK TOO. HOPE THE DEALER WOULD FIX THIS SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448128February 16, 2012
STEERING
AFTER MAKING RIGHT TURN OUT OF DRIVEWAY, TRAVELED STRAIGHT FOR APPROXIMATELY 300-400 YARDS AND POWER STEERING FAILED. WARNING LIGHT CAME ON. HAD TO STOP AT STOP SIGN...COULD NOT STEER CAR - VERY DIFFICULT TO STEER WITHOUT ASSIST. I MANAGED TO TURN IT AROUND, GOT BACK TO MY DRIVEWAY. POWER STEERING DID NOT RETURN. CALLED FORD ROADSIDE ASSISTANCE - TOW TRUCK DRIVER HAD DIFFICULTY STEERING THE CAR TO GET IT ON TRUCK...POWER ASSIST RETURNED. DEALER WAS NOT ABLE TO DUPLICATE, RESEARCHED WITH FORD TECHNICAL ASSISTANCE AND FOUND "NO CAUSE." THEY CALLED IT A FLUKE AND RETURNED CAR TO ME. SECOND INCIDENT OCCURRED IN SAME FASHION ON FEB. 14, 2012. AFTER RETURNING TO MY DRIVEWAY THE SECOND TIME, THE POWER ASSIST RETURNED TO FUNCTION. DEALER IS NOT SURE THAT BRINGING THE CAR IN WILL HELP THEM FIND OR FIX THE PROBLEM. FORD CUSTOMER SERVICE AGENT STATED IN EMAIL THAT "IT COULD VERY WELL BE A FLUKE" AND IS NOT OFFERING ANY FURTHER SOLUTIONS. I NEED HELP IN GETTING THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448025February 15, 2012
VISIBILITY
THE WINDSHIELD IN MY CAR HAS DISTORTIONS IN IT. SOME ARE VERTICAL, SOME ARE HORIZONTAL. THE FORD DEALER AND FORD CORPORATE CUSTOMER SERVICE HAVE BOTH TOLD ME THAT THIS IS STANDARD FOR THIS MODEL. SINCE ALL MODELS HAVE IT, THERE IS NO WINDSHIELD WITH WHICH IT CAN BE REPLACED. I THINK IT'S A SAFETY ISSUE BECAUSE LOOKING THROUGH THE WINDSHIELD DISTORTS WHAT I SEE OUTSIDE. I'D LIKE NHTSA TO LOOK INTO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447658February 12, 2012
POWER TRAIN
FAILURE CAUSED CAR TO DROP SPEED AND POWER WHILE DRIVING ON THE FREEWAY WHICH ULTIMATELY CAUSED A SAFETY ISSUE WITH FAST MOVING TRAFFIC. FORD CODE P0850:62-28-IPC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447487February 11, 2012
ENGINE AND ENGINE COOLING
SHUDDERING ON TAKE OFF FROM COMPLETE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446685February 4, 2012
POWER TRAIN, SEAT BELTS
I BOUGHT THIS CAR FORD FOCUS SE 2012 IN JULY 2011 AND THE DAY AFTER THAT I FELT AND HEARD WEIRD NOISES AND VIBRATION WHEN AUTOMATIC TRANSMISSION CHANGED GEARS. I WENT TO THE DEALER AND I WAS TOLD THAT THE CAR WAS OPERATING WITHIN FORD SPECIFICATION SO IT WAS NORMAL AND AFTER A FEW MILES IT WILL DESAPEAR. IT CONTINUE GETTING WORSE. AT 2500 MILES I WENT TO THE DEALER AGAIN BUT THEY SAID AGAIN THAT THE CAR WAS OPERATING WITHIN FORD SPECIFICATION. AT 6500 MILES THE WEIRD NOISES AND VIBRATION WERE STILL THERE AND SERVICE ENGINE LIGHT TURNED ON SUDDENLY AND THE GEARS DIDN'T SHIFT. THE CAR WAS TOWED TO THE DEALER AND THEY TOLD ME THAT THE COMPUTER DIDN'T RECORD ANY ERROR OR PROBLEM AND THAT THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS. AFTER SOME DELAY THEY CHANGED THE DUAL CLUTCH IN THE TRANSMISSION BUT IT WAS WORSE. AT THAT TIME THE CAR HAD THE SAME WEIRD NOISES AND VIBRATIONS AND SHAKES A LOT WHILE IDLING. I APPLIED LEMON LAW AND AN INDEPENDENT MECHANIC TESTED THE CAR AND SAW AND FELT THE PROBLEM. I WENT TO THE ARBITRATION IN BETTER BUSINESS BUREAU AND THEY TESTED THE CAR TOO AND SAW AND FELT THE PROBLEM. THE PERSON FROM FORD DIDN'T GO TO THE ARBITRATION, THEY WERE ON THE PHONE. I WON THE CASE AND THIS NEXT MONDAY FEBRUARY 6, 2012 I HAVE TO GO TO THE DEALER TO RECEIVE MY MONEY BACK AND RETURN THE CAR. I LIVE IN FLORIDA AND I APPLIED LEMON LAW IN THIS CAR. THIS FORD FOCUS SE 2012 IS A LEMON CAR. ABOUT THE SEAT BELT PROBLEM, WHEN I'M DRIVING, IF I UNBUCKLE THE SEAT BELT, THE WARNING LIGHT DOESN'T LIGHT ON UNTIL ABOUT 1 MILE LATER. ALSO AFTER I FIRST START THE CAR, IF I WAIT FOR ABOUT 10 MINUTES WITH THE SEAT BELT UNBUCKLED, THE WARNING LIGHT TURN OF AND IF I DRIVE THE CAR WITH THE SEAT BELT UNBUCKLED, WARNING LIGHT DOESN'T LIGHT ON FOR ABOUT 1 MILE. I THINK THIS IS A SAFETY PROBLEM TOO. GBYA :) *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443655January 13, 2012
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT WAS DRIVING 20 MPH WHEN THE POWER STEERING FUNCTION FAILED AND THE STEERING WHEEL SEIZED ABNORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHO REPROGRAMMED THE COMPUTER. THE CONTACT STATED THAT SHE NO LONGER FELT SAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,106 AND THE CURRENT MILEAGE 4,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442792January 7, 2012
ENGINE AND ENGINE COOLING
I WAS DRIVING AROUND 10MPH AND GETTING INTO A TURNING LANE WHEN THE FRONT PASSENGER SIDE OF MY CAR HIT THE MEDIAN WHICH WAS NO HIGHER THEN A CURB. AFTER HITTING THE MEDIAN THE ENGINE MOUNTS BROKE OFF AND PART OF THE ENGINE FELL OFF THE CAR. THE IMPACT CAUSED NO SEEABLE DAMAGE TO THE OUTSIDE OF THE CAR NEITHER DID THE AIR BAGS DEPLOY. THERE IS NO REASON WHY HITTING A CURB AT 10MPH WOULD CAUSE THE ENGINE TO POP OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10441953December 31, 2011
STEERING
WHILE DRIVING STEERING FAULT SERVICE IMMEDIATELY AND AN EXCLAMATION MARK APPEARED ON THE DASHBORAD. AT THE SAME TIME THE CAR WOULD BARELY STEER AND I HAD A VERY HARD TIME GETTING IT OFF THE ROAD. I CALLED FOR ROADSIDE ASSISTANCE AND THEY TOOK IT TO THE DEALERSHIP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441740December 30, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL AND THE VEHICLE LOST POWER AND BEGAN JERKING ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPROGRAMMED THE ELECTRONIC COMPUTER FOR THE TRANSMISSION BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 1 AND THE CURRENT MILEAGE WAS 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438554December 5, 2011
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
WHILE BACKING OUT OF A DRIVEWAY THE STEERING SYSTEM FAILED, I ROLLED DOWN A HILL AND INTO A WOODED AREA. THE SYSTEM GAVE AN INDICATOR LIGHT OF STEERING SYSTEM FAILURE AND ALSO THE BRAKING SYSTEM DID NOT ENGAGE. I LOST COMPLETE CONTROL OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437953December 1, 2011
AIR BAGS
HIT DEER ON MAJOR HIGHWAY COMING HOME FROM WORK. FRONT AIRBAG DID NOT DEPLOY. WHEN TAKEN TO BODY SHOP,AFTER CAREFUL EXAMINATION,IT WAS DETERMINED BY THE FORD DEALER THAT THE AIRBAG SENSORS WERE NOT ON THE VEHICLE,DEALER CANNOT EXPLAIN WHY AIRBAG DID NOT DEPLOY WHEN THERE WAS APPROXIMATELY $10,0000.00 DAMAGE TO THE FRONT END FROM SAID COLLISION. DEALER REPORTS THAT THE WIRING HARNESS THAT CONTROLLED THE AIRBAG NEEDED TO BE REPLACED DUE TO DAMAGE FROM THE ACCIDENT. MINOR INJURIES WERE SUSTAINED FROM THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10437711November 29, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE MOTOR MOUNT FRACTURED CAUSING THE MOTOR TO DETACH FROM THE VEHICLE. THE DEALER ADVISED THE CONTACT THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIRS SINCE IT WAS NOT A DEFECT AND THE FAILURE OCCURRED FROM AN IMPACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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