Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10461291June 12, 2012
STEERING
WHENEVER I DRIVE THE CAR AROUND 60 MILES SPEED, THE STEERING WHEEL BECOMES STIFF AND STARTS TO WANDER. IT BECOMES REALLY HARD TO BALANCE THE WHEELS. I NOTICED THIS ON MY BRAND NEW FORD FOCUS SE FOR THE FIRST TIME ON MAY 25TH 2012, WHEN I WAS DRIVING ON A TOLLWAY AT 60 TO 70 MILES SPEED PER HOUR. I BOUGHT THIS CAR ON MAY 24TH 2012. THIS CAR IS NOT GOOD FOR DRIVING ON HIGHWAYS ESPECIALLY FOR DRIVING AROUND THE SPEED 60 MILES PER HOUR. NOW I AM REALLY SCARED TO DRIVE MY CAR ON HIGHWAYS. SO FAR, THERE WERE NO ACCIDENTS. GOING FORWARD IF SOMETHING HAPPENS, I WOULD BLAME FORD AND SUE THE COMPANY. FORD MUST FIX THIS ISSUE OR RECALL THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461106June 9, 2012
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS A ONGOING PROBLEM WITH MY FOCUS. WHEN ACCELERATING FROM A STOP THE FOCUS'S AUTOMATIC DSG TRANSMISSION (IN D) WILL QUICKLY SHIFT TO A HIGHER GEAR IN AN EFFORT TO MINIMIZE FUEL CONSUMPTION. DURING A STOPPED TURN AT A INTERSECTION THIS LEADS TO A UNSAFE CONDITION WHERE COMMANDED ACCELERATION TAKES SEVERAL SECONDS TO HAPPEN. THE PROBLEM HAPPENS LIKE THIS: THE CAR ACCELERATES AT A STOP SIGN OR PARKING LOT. THE CAR ACCELERATES TO 10-15 MILES PER HOUR. THE DRIVER LETS OFF THE GAS DURING THE "TURN" PART. THE TRANSMISSION SHIFTS TO SECOND OR A HIGHER GEAR. THE DRIVER THEN COMMANDS A LARGE ACCELERATION - SAY DUE TO ONCOMING TRAFFIC - AND NOTHING WILL HAPPEN FOR SEVERAL SECONDS. THIS IS BECAUSE THE DSG TRANSMISSION NEEDS TO SHIFT SEQUENTIALLY INTO FIRST AND THIS TAKES SEVERAL SECONDS. ALSO IT APPEARS THAT THE POWERTRAIN IS DISCONNECTED WHILE THIS SHIFTING TAKES PLACE. WHEN THE TRANSMISSION FINALLY SELECTS FIRST THE ACCELERATION CAN BE SUDDEN AND UNEXPECTED. THIS HAS HAPPENED TO ME SEVERAL TIMES AND I BELIEVE IT IS A DANGEROUS CONDITION. IT CAN BE AVOIDED BY MANUALLY SELECTING FIRST - THEN SHIFTING TO D WHEN THE TURN IS COMPLETE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460535June 4, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL TO REPROGRAM THE COMPUTER IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPROGRAMMED THE PCM, TCM AND ABS ON MAY 21, 2012. THE CONTACT STATED THAT THE TRANSMISSION HAD CAUSED THE VEHICLE TO RUN ROUGHLY WITH A JERKING MOTION FOLLOWING THE REPAIRS. IN ADDITION, THE VEHICLE WOULD ROLL BACKWARD WHEN STOPPED ON AN INCLINE. THE VEHICLE HAD NOT BEEN TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 3,549. UPDATED 07/05/12*LJ THE CONSUMER STATED THE VEHICLE WAS RETURNED TO THE DEALER ON JUNE 5, 2012 FOR THE SAME PROBLEM. UPDATED 07/09/12 THE CONSUMER STATED THE MANUFACTURER EXTENDED THE WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460132May 31, 2012
SEATS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHEN LAYING ON THE DRIVER'S SEAT HEAD REST, IT WOULD FALL IN BETWEEN THE SEAT AND THE HEAD REST HOLE. THE CONTACT STATED THAT THE HEAD REST WAS DESIGNED THAT IT COULD NOT GO ALL THE WAY DOWN AND CONNECT WITH THE TOP OF THE SEAT. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 513.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459921May 29, 2012
POWER TRAIN, FUEL/PROPULSION SYSTEM
I JUST BOUGHT A BRAND NEW 2012 FORD FOCUS AND I NOTICED SHUDDER OR VIBRATION WHEN STARTING TO DRIVE. I LOOKED AT THE INTERNET AND FOUND A THIS A COMMON COMPLAINT AMONG FORD FOCUS OWNERS. PLEASE HELP US IN COMPELING FORD TO DO SOMETHING ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459652May 25, 2012
POWER TRAIN
TRANSMISSION SHIFTS ERRATICALLY. WILL NOT DOWN SHIFT WHEN NEEDED CAUSING LOSS OF CONTROL OF THE CAR. CAR WILL ALSO ROLL BACK WHEN YOU STOP IF ON A SLIGHT INCLINE. THERE IS A VOLUNTARY RECALL BY FORD FOR THIS PROBLEM, HOWEVER THE REMEDIES DO NOT WORK. I HAVE ALREADY HAD THESE REMEDIES PERFORMED ON MY CAR OVER A YEAR AGO. THE PROBLEMS STILL EXIST. I EXPRESSED MY CONCERNS REGARDING THESE TRANSMISSION PROBLEMS OVER A YEAR AGO BUT FORD HAS TAKEN THE STANCE AS TO IGNORE THEM. FORD HAD PRIOR KNOWLEDGE OF THESE PROBLEMS AND OTHER PROBLEMS ON THESE CARS BEFORE THEY WERE EVEN INTRODUCED TO THE PUBLIC. FORD CHOSE TO PUT SALES BEFORE CONSUMER SAFETY. THIS TRANSMISSION PROBLEM IS A SERIOUS SAFETY ISSUE, WHAT IS IT GOING TO TAKE FOR THE NHTSA FOR THEM TO MAKE THIS A INVOLUNTARY SAFETY RECALL, PEOPLE GETTING KILLED? I DO NOT FEEL SAFE DRIVING THIS CAR NEITHER SHOULD ANYONE ELSE WHO OWNS THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458884May 17, 2012
VEHICLE SPEED CONTROL
WHEN CAR STARTED IT WAS AT A HIGHER IDLE THEN NORMAL, AROUND 1,200 RPMS.. UPON DRIVING 1 MILE AT 45 MPH I THEN CAME TO A STOP AT A LIGHT AND IT WOULD THEN REV FROM 700 RPMS ABOUT TO APROX 2,600 RPMS AND I HAD THE ENGINE MALFUNCTION SERVICE NOW LIGHT COME ON.. I ONLY HAD THE CAR REV WHEN ON THE BRAKES.. IN PARK AND OR NEUTRAL IT WAS WORSE.. I THEN WENT TO DRIVE ON GREEN. THE THROTTLE DID NOT RESPOND AT ALL AND THE CAR THEN SPEED UP ON ITS OWN.. IT TOOK ABOUT 20 SECONDS TO GET TO 15 MPH AND IT REFUSED TO GO PAST THAT.. I THEN TOOK IT INTO THE DEALERSHIP FOR THE 8TH TIME, THIS TIME THEY ARE LOOKING AT IT AS BEFORE THEY WOULD JUST RESET THE COMPUTER AND SEND ME OFF.. FORD DEALERS HAVE NOT BEEN TAKING ACTION ON THIS BEWARE IF BUYING A FOCUS THAT COMPUTER RESETS WILL NOT FIX IT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458408May 16, 2012
POWER TRAIN:DRIVELINE:DRIVESHAFT, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO ENGINE, TRANSMISSION, DRIVE SHAFT AND ELECTRICAL SYSTEM PROBLEMS. *TGW THE CONSUMER STATED THE VEHICLE WOULD JERK FORWARD, HESITATE AND WOULD NOT GO INTO GEAR FAST ENOUGH WHEN CHANGING LANES. THE RIGHT PASSENGER POWER WINDOW WAS SLOWER THAT THE DRIVER'S SIDE, THE DOOR LOCKS WOULD NOT OPEN PROPERLY. UPDATED 05/25/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458074May 10, 2012
PARKING BRAKE, SERVICE BRAKES
THE EMERGENCY BRAKE CAME OFF (COMPLETELY). FORD IS BACK? I DO NOT THINK SO IF THEY OVERLOOK IMPORTANT ASPECTS OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457613May 6, 2012
LATCHES/LOCKS/LINKAGES
I TURNED ONTO A RESIDENTIAL STREET THAT HAS A STEEP GRADE. AS I ACCELERATED UPHILL, THE TRUNK OPENED WITHOUT ANY INPUT FROM MYSELF (DRIVER AND SOLE OCCUPANT OF THE VEHICLE). THE DOORS AND TRUNK WERE LOCKED AT THE TIME OF OCCURRENCE. THERE WERE A FEW ITEMS IN THE TRUNK WHEN THE INCIDENT TOOK PLACE, NONE OF WHICH EXITED THE TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457254May 3, 2012
POWER TRAIN
MY CAR HAS BEEN HAVING ISSUES WITH THE TRANSMISSION THAT FORD INSTALLED IN THE 2012 FORD FOCUS. THE CAR SHUDDERS AND HESITATES ON TAKE OFF TO THE POINT OF IT STALLING. THE CAR HAS BEEN IN THE DEALERSHIP SIX TIMES NOW. AT THIS POINT FORD IS INSTALLING NEW CLUTCHES AND I WILL HAVE TO WAIT ANOTHER 1,000 MILES UNTIL THESE NEW CLUTCHES BRAKES IN TO SEE IF THE ISSUE PERSISTS. I HAVE READ IN FORUMS AND ARTICLES THAT IM NOT THE ONLY PERSON HAVING THESE ISSUES. PLEASE HELP IN ANY WAY YOU CAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457145May 2, 2012
POWER TRAIN
WHILE IN DRIVE, THE AUTO TRANSMISSION ALLOWED THE CAR TO ROLL BACKWARD AND HIT THE CAR BEHIND ME THEN LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE HILL WAS FAIRLY STEEP AS IT WAS AN OFF RAMP FROM FREEWAY AT STOP LIGHT. CAR HAS BEEN TO DEALER 4 TIMES FOR THIS PROBLEM BUT I AM TOLD IT IS A NORMAL CONDITION. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10455428April 16, 2012
PARKING BRAKE
RELEASE BUTTON FOR EMERGENCY BRAKE BROKE AND CAME OFF. UNABLE TO SET PARKING BRAKE BECAUSE I WON'T BE ABLE TO RELEASE IT. FORD SERVICE INFORMED ME THAT IT WAS "TRIM ISSUE" AND WAS NOT COVERED BY WARRANTY. I CAN NOT SET THE PARKING BRAKE, WHICH LEAVES THE DANGER OF THE CAR ROLLING WHILE PARKED AND INJURING SOMEONE. I WENT TO THE PARTS DEPARTMENT OUT OF DESPERATION TO ORDER THE BUTTON, AND WAS TOLD THE ENTIRE PARKING BRAKE ASSYEMBLY HAD TO BE REPLACED AT OVER $1000! THAT DOES NOT SOUND LIKE A TRIM ISSUE TO ME! JOE COOPER FORD TULSA OKLAHOMA *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454481April 9, 2012
POWER TRAIN
ON THE DRIVE HOME FROM THE DEALERSHIP, THE DAY WE PURCHASED THIS CAR, WE WERE STOPPING AT A RED LIGHT AND IT FELT AS THOUGH THE ROAD HAD SOME UNEVEN SURFACES. TURNS OUT THAT IT WAS FROM THE CAR, THE TRANSMISSION WAS SHUTTERING AS WE CAME TO A STOP. I WAS CONCERNED BUT WE WERE LATE AND COULD NOT GO BACK TO THE DEALER. WELL THE CAR DID IT MANY TIMES AFTER THAT, SOMETIMES ON ACCELERATION AND OTHER TIMES WHILE COMING TO A STOP. IT WOULD NOT SHIFT INTO FIRST GEAR AS I ENTERED MY DRIVEWAY (IT HAS A SLIGHT INCLINE) AND IT WOULD SHUTTER ALL THE WAY UP. I TOOK THE CAR TO THE DEALER AND THEY RAN AN UPDATE FROM FORD. THIS HELPED SOME, BUT IT IS STILL SHIFTING FUNNY AND MAKING A FUNNY NOISE WHILE SHIFTING FROM FIRST TO SECOND. IT SHIFTS WAY TOO SOON AND IS GENERALLY IN THE WRONG GEAR. IF YOU NEED TO ACCELERATE TO MERGE INTO TRAFFIC THERE IS A HUGE DELAY. THE CAR SEEMS TO WAIT WAY TOO LONG BEFORE GOING DOWN INTO A GEAR THAT WILL ALLOW THIS TO NOT BE UNSAFE! I TOOK IT BACK TO THE DEALER FOR AN UNRELATED REPAIR WAS GIVEN A 2012 FOCUS AS A LOANER, THE LOANER IS PERFECT! IT EXHIBITS NONE OF THE PROBLEMS MY CAR DOES. THIS TELLS ME THIS IS NOT A NORMAL ISSUE. THE CAR IS STILL AT THE DEALER, BUT I AM SURE THE SONG AND DANCE ABOUT MY CAR IS NORMAL AND MY ISSUES ARE NORMAL ARE COMING. I AM NOT GOING TO ACCEPT THIS EXPLANATION! I NOW KNOW HOW THIS CAR SHOULD DRIVE AND MINE IS NOT DRIVING NORMAL. I RESEARCHED THIS ISSUE AND THERE ARE MANY PEOPLE DEALING WITH THIS SAME PROBLEM.THAT MEANS IT IS NOT JUST MY CAR. I WANT FORD TO ACKNOWLEDGE THAT THERE IS AN ISSUE AND FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454219April 5, 2012
TIRES
TL* THE CONTACT OWNS A 2012 FORD FOCUS EQUIPPED WITH CONTINENTAL CONTITOURING CONTACT TIRES, DOT NUMBER: A3D347PB, SIZE 215/55/R16. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH UPHILL, THE FRONT PASSENGER SIDE FRONT AND REAR TIRES EXPLODED WITHOUT WARNING. THE ROAD CONDITIONS WERE DRY AND THERE WERE NO INJURIES. THE DEALER REPLACED THE TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,086 AND THE CURRENT MILEAGE WAS 3,098.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453804April 2, 2012
VISIBILITY
MY BACK WINDSHIELD IMPLODED WHEN I GOT INTO MY CAR AND CLOSED THE DOOR. I LEASED THIS CAR ON AUG 30, 2011 AND THE MILEAGE IS ABOUT 7000 MILES. FORD SAID THEY WOULD NOT WARRANTY THIS REPLACEMENT GLASS AS THERE WERE EXTERNAL CAUSES. I HAVE A WITNESS THAT STATES WHEN I CLOSED THE DOOR, THE BACK WINDSHIELD TURNED GREY, AND IMPLODED. ACCORDING TO MY WARRANTY, P.13, THIS SHOULD BE COVERED IN FIRST 12 MONTHS/12,000 MILES, NO MATTER THE REASON. THE CAR WAS PARKED IN A LOT, NO INDICATION OF ANYTHING UNTOWARD HAPPENING TO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453625March 30, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, POWER TRAIN
I BOUGHT A 2012 FORD FOCUS SEDAN A COUPLE WEEKS AGO THE NEXT DAY I NOTICED SLOW JERKY SHUTTERING ACCERLERATION WHEN AT A COMPLETE STOP THEN TRYING TO ACCLERATE. I DID NOT THINK OF ANYTHING WAS WRONG UNTIL I RESEARCHED IT ONLINE FINDING SIMILAR COMPLAINTS THIS IS A PROBLEM AND NOW THE CAR IS AT THE DEALERSHIP AND THEY CURRENTLY HAVE IT. NEXT THERE IS A GRINDING NOISE WHILE DRIVING AND TURNING SOUNDS AN EXAMPLE WOULD BE METAL TO METAL ON THE BRAKES IS THE SOUND AND LAST LOOSE MIRROR WHEN LIFTING THE TAB DOWN TO LOOK AT MY DAUGHTER IN THE BACK SEAT THE WHOLE MIRROR GOES DOWN ISTEAD OF SLIGHTLY MOVING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453300March 28, 2012
ENGINE AND ENGINE COOLING
JUST A FEW DAYS AFTER WE BOUGHT THIS CAR, I WAS COMING HOME AT NIGHT AND THE CAR FELT LIKE IT RAN OUT OF GAS!! THERE WAS A FULL TANK AND NO POWER. I PUSHED ON THE GAS AND NOTHING! THEN ZOOM IT SPED UP... WHAT THE HECK? HOW SCARY! I AM PISSED! I CALLED FORD AND THEY SAID UNLESS I COULD GIVE THEM THE CODE (WHAT CODE) THERE IS NOT MUCH THEY COULD DO TO HELP. THANK GOD I WASN'T ON THE FREEWAY OR IN TRAFFIC. I REALLY LIKED THE GUY WHO SOLD US THIS CAR, I WILL BE CONTACTING HIM AS WELL. THEN JUST A FEW DAYS AGO WHEN I BACKED UP I BARELY TOUCHED THE GAS AND I ZIPPED HARD! THIS IS A ISSUE! WHAT THE HECK! THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GETS HURT OR KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451922March 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE TRAVELING 22 MPH, THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY BEGAN TO ACCELERATE ON ITS OWN. IN ORDER TO STOP THE ACCELERATION, THE VEHICLE HAD TO BE SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451254March 12, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE TRAVELING 30 MPH, THE CONTACT NOTICED THAT THE VEHICLE WOULD HESITATE TO ACCELERATE AND THEN WOULD SUDDENLY SURGE FORWARD WITHIN SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PERFORMING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 6,900 AND THE FAILURE MILEAGE WAS 4,300. UPDATED 04/25/12*LJ THE CONSUMER STATED THE RPM'S TO 4,000 AS IF THE VEHICLE WAS IN NEUTRAL. A FEW DAYS LATER, WHILE MAKING A LEFT TURN, THE SAME OCCURRENCE HAPPENED. THE CONSUMER STATED THE VEHICLE IDLED AT 600 RPM WHEN BRAKING, THEN INCREASED TO 1400, WHICH MADE IT DIFFICULT TO STOP THE VEHICLE. UPDATED 05/02/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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