Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10548917October 22, 2013
ENGINE
CAR STOPS DEAD AND THE "STOP SAFELY NOW" LIGHT COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548991October 22, 2013
STEERING
DRIVING FROM DETROIT TO PENNSYLVANIA, CAR WAS TURNED OFF FOR 10 MINUTES. WHEN STARTED, A MESSAGE SAID THE POWER STEERING WAS NO LONGER OPERABLE AND INDEED IT WASN'T. CAR WAS TOWED TO DEALERSHIP AND POWER STEERING RACK WAS REPLACED AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548777October 21, 2013
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
"STOP SAFELY NOW" MESSAGE APPEARED WHILE TRAVELING ABOUT 30MPH AND SLOWING DOWN FOR A STOPLIGHT. CAR WOULD NOT MOVE WHILE MESSAGE WAS LIT. THE CAR HAD 88% CHARGE, AND WAS CHARGING 5MIN PRIOR TO THE INCIDENT. TRYING TO RESTART THE CAR WAS UNSUCCESSFULLY AT FIRST, BUT I TURNED THE CAR OFF, OPENED A DOOR, CLOSED IT, THEN IT RESTARTED AFTER THAT. I WAS STUCK FOR ABOUT 3 OR 4 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548638October 20, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THIS CAR HAS HAD TRANSMISSION PROBLEMS WITH THE DUAL CLUTCH AUTOMATIC TRANSMISSION IT WILL SHUDDER WHEN CHANGING GEARS, ROLLBACK, COME CLOSE TO STALLING. I TOOK THE CAR IN TO BE "REPROGRAMMED" BACK IN JUNE OF 2012 IT DROVE OKAY WITH ONLY MINOR HICCUPS WITH TRANSMISSION UNTIL OCTOBER 20, 2013. THE CAR HAS LESS THAN 22,000 MILES ON IT AND THE CAR IS NOW NOT SHIFTING PROPERLY. I PUT THE CAR IN DRIVE AND IT WAS LIKE I WAS STILL IN NEUTRAL, ONCE IT DID GET GOING THEN IT DID NOT SHIFT INTO 2ND GEAR PROPERLY. THE CAR IS NOT SAFE TO DRIVE. I WILL BE TAKING BACK TO DEALERSHIP ONCE AGAIN TO REPROGRAM HOPEFULLY AT NO CHARGE. THIS CAR IS A LEMON AND NEEDS TO BE ON A MANDATORY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548524October 19, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
STARTING UP FROM WAITING AT A SIGNAL LIGHT THE SYSTEM FLASHED "STOP SAFELY NOW". (I HAD JUST TOUCHED THE DISPLAY SCREEN TO VIEW THE BATTERY STATE OF CHARGE - NORMAL.) PROCEEDING THROUGH A LEFT TURN AND WHEN GETTING TO THE CURB THE SYSTEM SHUT DOWN PROVIDING NO MOTIVE POWER. AT THAT POINT A COMPLETE TURN OFF OF THE CAR WAS ATTEMPTED WHICH DID NOT HAPPEN, THE DASH DISPLAY WAS STILL ACTIVE. REPEATED ATTEMPTS FINALLY COMPLETELY SHUT DOWN THE SYSTEM, WHICH WAS THEN STARTED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548189October 17, 2013
AIR BAGS, STRUCTURE
CHROME PLATING IS PEELING AWAY FROM STEERING WHEEL AIR BAG EDGES. EDGES ARE SHARP AND CAN CUT THROUGH SKIN. COULD BE POSSIBLE TO PUNCTURE AIRBAG? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548195October 17, 2013
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING ON A HIGHWAY BRIDGE, THE FORD FOCUS ELECTRIC STALLED. THE DASHBOARD SHOWS A SIGN "STOP SAFELY NOW" AND THEN A PICTURE OF A YELLOW WRENCH. I HAD TO STOP AT THE HIGHWAY'S SHOULDER. VERY VERY DANGEROUS. VERY UNSAFE. I TRIED TO START THE CAR. IT WOULD NOT START. AFTER 45 MINUTES, WHEN ALL THE ELECTRICAL LIGHT INDICATORS ON THE DASHBOARD SHOWED BLACK, I PUSHED THE START BUTTON AGAIN, AND IT STARTED. THIS IS A VERY DANGEROUS SITUATION AND I HEARD IN THE ONLINE FORUM THAT "CAR STALLED SUDDENLY WHILE DRIVING" WAS COMMON RECENTLY. FORD NEEDS TO FIX THIS URGENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547872October 14, 2013
POWER TRAIN
THE VEHICLE HAS A NASTY SHUDDER WHEN YOU FIRST ACCELERATE. I TOOK THE CAR TO FORD AND THEY REPLACED THE CLUTCH AND SOME SEALS IN THE TRANS. NOW, AT 44,000 MILES THE SHUDDER IS BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547679October 11, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TIRES HAD WORN PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547541October 10, 2013
POWER TRAIN
VEHICLE HAS A CONSTANT SHUDDERING AND POWER LOSS WHEN APPLYING THE ACCELERATOR. IT HAS A TENDENCY TO FEEL AS IF IT WILL STALL OUT. WAS ALMOST REAR ENDED WHEN TRYING TO PULL INTO TRAFFIC BC OF POOR THROTTLE RESPONSE. THIS IS A KNOWN ISSUE AND FORD REFUSES TO ADDRESS THIS ISSUE. SEARCH THE INTERNET AND IT IS OBVIOUS. THIS VEHICLE IS A HAZARD TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547368October 9, 2013
POWER TRAIN
FORD HAS A SERIOUS PROBLEM WITH THIS TRANSMISSION. IT JERKS AND HESITATES. SEVERAL TIMES I HAVE ALMOST BEEN HIT WHILE PULLING OUT INTO TRAFFIC WHEN THE CAR WILL SUDDENLY JERK AND HESITATE. THIS TRANSMISSION NEEDS TO BE RECALLED AND REPLACED. SOMEONE IS EVENTUALLY GOING TO DIE BECAUSE OF THIS DUAL CLUTCH TRANSMISSION. EVERY TIME WE TAKE IT IN THEY "REPROGRAM" AND NOW ARE REPLACING THE CLUTCH. I HAVE DRIVEN OTHERS AS RENTALS AND THEY ALL HESITATE TO SOME DEGREE. CLEARLY THERE ARE ISSUES AND FORD KNOWS ABOUT IT. THE CARS ARE NOT EVEN BEING ACCEPTED FOR TRADE INS BY MANY DEALERS (TOYOTA AND HONDA DEALERS LOCALLY WOULD NOT TAKE THE CARE ON TRADE IN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547043October 7, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION WOULD EXHIBIT A LOUD NOISE WHEN THE GEAR WAS SHIFTED ESPECIALLY WHEN IT ENGAGED IN THIRD GEAR. IN ADDITION, THE ENGINE RPMS WOULD ABNORMALLY INCREASE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE TRANSMISSION WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 37,701. UPDATED 11/12/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546891October 5, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I HAVE A FORD FOCUS BEV ( BATTERY ELECTRIC VEHICLE), 2012. I CAME OUT FROM WORK AND UNPLUGGED MY CAR FROM THE CHARGING POST AND GOT INTO IT AS USUAL TO GO HOME. I PRESSED THE START BUTTON AND A MECHANICAL WARNING WINDOW CAME UP ON THE DASH. I CLOSED IT AND THE "STOP SAFELY NOW" MESSAGE CAME ON. I CLOSED IT AND THE FIRST MESSAGE CAME BACK AGAIN. THIS WENT ON FOR SEVERAL CYCLES UNTIL I HIT THE START BUTTON AGAIN. I TRIED THE START BUTTON AGAIN, AND THE SAME THING HAPPENED. I PLUGGED IT BACK IN, UNPLUGGED IT AND TRIED AGAIN. SAME THING. I CALLED THE DEALER, THE LADY THERE CALLED ROADSIDE ASSISTANCE FOR ME. THEY SENT A TRUCK TO TOW IT TO A CLOSER DEALER, WHERE IT CURRENTLY SITS. INITIAL DIAGNOSTICS ARE NOT SHOWING A CAUSE. I WILL LEARN MORE ON MONDAY. THIS IS APPARENTLY A COMMON PROBLEM ACCORDING TO THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546765October 4, 2013
POWER TRAIN, ELECTRICAL SYSTEM
DRIVING ABOUT 30 MILES PER HOUR, THE CAR CHIMED A WARNING AND FLASHED "STOP SAFELY NOW" ON THE DASHBOARD. THE CAR LOST SPEED AND I COASTED TO A STOP AT THE SIDE OF THE ROAD. I WAS NOT ABLE TO RESTART MY CAR. THE "STOP SAFELY NOW" WARNING WITH CHIME REPEATED EACH TIME I TRIED TO RESTART. I CALLED A TOW TRUCK, HOWEVER, AFTER ABOUT 20 MINUTES, I WAS ABLE TO RESTART THE CAR. THIS HAS HAPPENED AT LEAST 7 TIMES PREVIOUSLY (VERY SIMILAR CIRCUMSTANCES). I'VE HAD THE CAR SERVICED MULTIPLE TIMES, TELLING THE DEALER OF THIS ISSUE, BUT DESPITE SOFTWARE UPGRADES, A REPLACED 12 VOLT BATTERY, IT'S STILL HAPPENING. THIS IS EXTREMELY UNSAFE AND I SERIOUSLY QUESTION FORD'S ABILITY TO UNDERSTAND THE PROBLEM AND FIX IT AS WELL AS MY SANITY FOR DRIVING THE CAR WITH THIS BEHAVIOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546658October 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO SWERVE INDEPENDENTLY BEFORE STALLING. THE VEHICLE WAS RESTARTED BUT WOULD ONLY ACCELERATE AT VERY LOW SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546575October 2, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I HAVE ONLY OWNED THIS 2012 FORD FOCUS FOR APPROX. 6 WEEKS. IT HAS BEEN HESITATING, SPUTTERING, AND JERKING UPON ACCELERATION AND WHEN DRIVING AT LOW SPEEDS SINCE THE FIRST DAY I OWNED IT. AT FIRST IT WAS INTERMITTENT BUT NOW IT HAPPENS MOST ALL THE TIME. WHEN I STOP AND TAKE OFF IT FEELS LIKE IT IS GOING TO STALL OUT. WHEN ON AN INTERSTATE RAMP I FEEL I CANNOT GET UP TO A HIGHER SPEED FAST ENOUGH. I TOOK IT TO THE DEALER FOR SERVICE. THE DEALER SAID THAT THEY WOULD NEED TO DROP THE ENGINE, REPLACE THE SEALS (THERE IS LEAKING AROUND THE SEALS) AND REPLACE THE CLUTCH. AND, THE SEALS ARE ON BACK-ORDER FOR 2 TO 3 WEEKS! THEY SAY IT IS SAFE TO DRIVE AND TO LET THEM KNOW IF IT WORSENS (HOW CAN IT GET WORSE). THEY MAY SAY IT IS SAFE, BUT I SURE DO NOT FEEL SAFE OR COMFORTABLE DRIVING THIS CAR. I HAVE READ HUNDREDS OF COMPLAINTS FROM OTHER FOCUS OWNERS ON THIS SAME ISSUE. FORD NEEDS TO RECALL THESE CARS AND LISTEN TO CONSUMERS. THIS IS A DEFECT THAT NEEDS FORD'S OWNERSHIP. I HAVE BEEN IN CONTACT WITH FORD AND HAVE A CASE NUMBER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546156September 30, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
IT WAS 5:00 A.M I WAS DRIVING TO WORK ON I215 FREEWAY. THERE WAS NO ROAD CONSTRUCTION, NO OTHER VEHICLES AROUND ME AND I HEARD AND FELT WHAT I THOUGHT WAS A GUNSHOT, HOWEVER, IT WASN'T. THE 2012 SUNROOF EXPLODED UP. THANK GOODNESS THERE WASN'T ANY OTHER TRAFFIC! I CONTINUED DRIVING TO WORK AND AS SOON AS THE SUN CAME UP I TOOK PICTURES AND IMMEDIATELY CALL THE RENTAL COMPANY. THEY TOLD ME THEY HAD NEVER HEARD OF THIS BEFORE AND TO BRING IT BACK. WHEN I TOOK IT BACK LATER IN THE AFTERNOON, THEY SUPPOSEDLY CALLED THE MANUFACTURER AND I WAS TOLD I WOULD BE RESPONSIBLE. IT OBVIOUSLY WAS A DEFECT OF THE 2012 FORD FOCUS AND I AM NOT GOING TO PAY. TODAY I RECEIVED AN INVOICE FROM THEM. I AM CONTACTING A LAWYER AS WELL AS A LOCAL NEWS REPORTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546315September 30, 2013
POWER TRAIN
THE CAR WHILE BEING DRIVEN AT LOW SPEED, IN HEAVY TRAFFIC WILL SHIFT INTO A LOWER GEAR ALLOWING THE MOTOR TO REV SLIGHTLY, THEN AS IT ENGAGES THE LOWER GEAR THE CAR WILL ACCELERATE ABRUPTLY. THIS HAPPENS WHEN YOU ARE TRYING TO MOVE YOUR FOOT FROM THE GAS TO THE BRAKE. THIS HAPPENED SEVERAL TIMES IN ABOUT A 20 MIN. SPAN. THIS HAS ALSO HAPPENED WHILE I WAS TRYING TO PARK, CAUSING THE CAR TO CLIMB ONTO A RAILROAD TIE BEING USED AS A STOP AT THE END OF THE PARKING SPOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545761September 28, 2013
STRUCTURE
THE MATERIAL ON THE STEERING WHEEL IS FLAKING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545461September 26, 2013
POWER TRAIN
THERE WAS AN INCREASING VARIATION IN SPEEDS AS I TRIED TO ACCELERATE FOR MERGING ONTO MAJOR HIGHWAY. THOUGHT THE FLOOR MAT WAS STUCK UNDER THE ACCELERATOR PEDAL, BUT IT WAS NOT. PROBLEM CONTINUED AT DIFFERENT TIMES AND DIFFERENT SPEEDS. *JS WHEN I TOOK THE CAR IN FOR SERVICE ON 9/20/13, I DESCRIBED THE PROBLEM TO THE SERVICE REP. HE TOLD ME FIRST THAT THERE WAS A SERVICE ALERT FOR THIS PROBLEM AND WOULD REQUIRE 3 HOURS FOR THE TRANSMISSION TO BE RE-PROGRAMMED. I AGREED TO WAIT WHILE THE WORK WAS DONE. HE RETURNED SHORTLY TO INFORM ME THAT THERE WAS A MORE RECENT SERVICE ALERT FOR THIS PROBLEM AND THAT I WOULD HAVE TO RETURN AT ANOTHER TIME AND LEAVE THE CAR FOR AT LEAST THREE DAYS BECAUSE IT WAS LIKELY THE ENTIRE TRANSMISSION HAD TO BE REMOVED AND RE-BUILT! AND A RENTAL CAR FOR THAT PERIOD WOULD BE AT MY EXPENSE SINCE THIS IS NOT AN "OFFICIAL RECALL".THIS DESPITE MY HAVING ALSO PURCHASED AN EXTENDED WARRANTY PLAN FROM FORD. I LEFT THE CAR AT THE DEALERSHIP ON 9/25/13 AND GOT A RENTAL CAR AT MY OWN EXPENSE. LATER THAT DAY, I RECEIVED A CALL FROM THE SERVICE DEPT. INFORMING ME THAT NOT ONLY WOULD THE ENTIRE TRANSMISSION HAVE TO BE REMOVED AND REPAIRED BUT THE CLUTCH WOULD HAVE TO BE REPLACED. IT WOULD TAKE "AT LEAST 2 ADDITIONAL DAYS" FOR THESE REPAIRS", "IF WE GET THE PARTS IN" . I AM NOW WAITING TO SEE HOW LONG IT WILL BE BEFORE I GET MY CAR BACK, WHILE I PAY FOR A RENTAL CAR IN THE MEANTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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