Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10563227February 6, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS SE. THE CONTACT STATED WHILE DRIVING, THE CAR WOULD VIOLENTLY SHUDDER AND SHAKE, A GRINDING NOISE COULD BE HEARD IN THE FRONT OF THE VEHICLE AND IT STALLED INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE CONTROL MODULE WAS DEFECTIVE AND A NEW SEAL WAS INSTALLED. THE DEALER REPAIRED THE DEFECT; HOWEVER, A DAY AFTER PICKING UP HER VEHICLE THE FAILURES PERSISTED. WHILE DRIVING SHE ALSO HEARD A "CLUCKING" NOISE IN THE SAME PLACE SHE PREVIOUSLY HEARD THE GRINDING NOISE. THE VEHICLE WAS TOWED AGAIN BACK TO THE DEALER WHO STATED THAT THEY COULD NOT FIND ANY DEFECTS SHE "JUST HAVE TO GET USE TO HER VEHICLE". WHEN THE CONTACT DROVE THE VEHICLE HOME THE TRANSMISSION OVER WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000 MILES. UPDATED 04/17/14*LJ THE CONSUMER STATED THE TRANSMISSION WAS REPLACED. HOWEVER, THE SHUDDER CONTINUED. UPDATED 05/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562996February 5, 2014
POWER TRAIN
THE TRANSMISSION WOULD NOT DOWNSHIFT AND THE RPM RACED TO 6500RPM WITH OUT INCREASE IN SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563169February 5, 2014
STEERING, POWER TRAIN
I PURCHASED FORD FOCUS USED- ONE YEAR OLD- WITH 16500 MILES. THREE TIMES IT STOPPED AS I WAS TURNING LEFT IN ONCOMING TRAFFIC. ONE TIME I BACKED UP AND IT WOULD NOT GO INTO GEAR. OTHER TIMES IT WOULD NOT SHIFT GEARS ON HILLS OR ON RAMPS TWO TIMES ON MY STEEP DRIVEWAY IT CAME OUT OF GEAR. BROUGHT TO SHOP NUMEROUS TIMES - TOLD NOTHING WAS WRONG REPEATEDLY. I GOT RID OF CAR AFTER 13 MONTHS AND TOOK A FINANCIAL HIT BUT NOW I AM DRIVING A SAFE CAR. THE DIFFERENCE IS AMAZING AND I AM SIMPLY DRIVING A CHEVY CRUZE SO NOT AN EXPENSIVE CAR IN COMPARISON. FOCUS IS DANGEROUS TO DRIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561306January 24, 2014
POWER TRAIN
FULL CHARGE, ENTERED READY TO DRIVE MODE, SELECTED REVERSE AND CAR SHUT DOWN. READY TO DRIVE INDICATOR OFF. PLACED BACK IN PARK, PRESSED STOP BUTTON, DEPRESSED BRAKE PEDAL, PRESSED START BUTTON AND CAR INDICATED READY TO DRIVE AGAIN. SELECTED REVERSE AND IT WORKED NORMALLY. SEPARATE INCIDENT, ONE WEEK PRIOR. 5 MILES OF RANGE REMAINING WHILE PULLING INTO DRIVEWAY UP A HILL. PRESSED ACCELERATOR AND LEFT DISPLAY SHOWED STOP SAFELY NOW, AND POWER WAS REMOVED. CAR STALLED ON HILL, READY TO DRIVE INDICATOR OFF. PLACED BACK IN PARK, SET HAND BRAKE, SHUT OFF CAR. DEPRESSED BRAKE, PRESSED START BUTTON, AND READY TO DRIVE INDICATOR FAILED TO TURN ON. TURN CAR BACK OFF AND WALKED INSIDE. CAME BACK AFTER DINNER (30 MINUTES) AND EVERYTHING POWERED UP LIKE NORMAL. PULLED INTO GARAGE AND STARTED LEVEL 1 CHARGING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560739January 21, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
MY CAR HAS ALMOST GOTTEN ME IN 3 ACCIDENTS AND IT ROLLS BACK ON HILLS I WAS PULLING INTO A DRIVE WAY AND IT STARTED TO ROLL BACK THEN IT SLOWED DOWN AND THERE WAS A LOAD NOISE AND WE STARTED ROLLING BACKWARDS IT WAS JUST A DRIVE WAY. THE CAR HAS ABSOLUTELY NO POWER AT ALL IT STUTTERS AND WHEN YOU ARE DRIVING IN BUSY PLACES AND YOUR CAR WONT PICK UP ENOUGH TON ENTER ON THE HIGHWAY OR FREEWAY ITS SCARY AND ITS UNSAFE IT WILL SHAKE THE WHOLE CAR WHEN IT PULLS BACK AND STUTTERS. IT IS AWFUL AND I WENT ON A 3 HOUR DRIVE TO GO ON VACATION I ACTUALLY RENTED A CAR INSTEAD OF TAKING MY BRAND NEW CAR THAT I GOT TO LAST ME YEARS FRO NOW WAS THE PLAN IF IT MAKES IT ANOTHER 1 YEAR I WILL BE SURPRISED VERY DANGEROUS FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560493January 18, 2014
SEATS
REPAIR DRIVERS SIDE SEAT WILL NOT ADJUST FORWARD OR BACKWARDS. REPLACED TRACK ASSEMBLY. FOR ABNORMAL ACCESS TO TRACK AIR DUCT CAME LOOSE AND LOCKED UP AND BROKE TRACK ASSEMBLY. SECOND ISSUE STARTED AT LOWER MILEAGE BUT CONTINUED DRIVING AND GOT WORSE AND AT 35500 MILES TOOK FOCUS TO DEALERSHIP WITH TRANSMISSION SHUTTERING JERKING AND MAKING NOISES. THEY REPROGRAMMED THE COMPUTER. BEFORE REPROGRAMMING I WAS GETTING 34.2 MILES TO THE GALLON AFTERWARDS GETTING WORSE NOISES JERKS AND MILEAGE DOWN TO 28.6. TOLD ME THEN AT THE TIME OF REPROGRAMMING THAT THEY WOULD ORDER THE CLUTCH TO BE REPLACED BUT IT WOULD TAKE TWO MONTHS TO GET THE PARTS AND IT WAS OK TO DRIVE TILL THEN. I DRIVE 64 MINIMUM HIGHWAY MILES EVERY WORK WEEK. SERIOUSLY CONCERNED ABOUT SAFETY AND BEING STRANDED ON THE SIDE OF THE INTERSTATE, MY WIFE DRIVES THIS CAR. THIS WAS DECEMBER 2013, REPROGRAMMING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560513January 18, 2014
POWER TRAIN, TRACTION CONTROL SYSTEM, ENGINE
AFTER ABOUT 30-45 MINS OF DRIVING THE CAR WILL BEGIN TO SHUDDER GOING FROM 1ST TO 2ND GEAR. IT OCCURS MOST NOTICEABLY DRIVING FROM A STOP. I HAVE BROUGHT MY CAR IN NUMEROUS TIMES AND HAVE BEEN TOLD NUMEROUS EXCUSES. AT THIS TIME IT IS GETTING ANNOYING, HOWEVER IT BECOMES A CONCERN WHEN TURNING ONTO ROADS BECAUSE IT DOES NOT PRODUCE ANY POWER DURING THIS TIME. ITS ONLY A MATTER OF TIME BEFORE A ACCIDENT OCCURS BECAUSE OF THIS ISSUE. THERE NEEDS TO BE A RECALL ON THE TRANSMISSION ON THE 2012 FORD FOCUS. UPDATED 03/25/14*LJ ALSO, AN OIL LEAK WAS FOUND, THE VEHICLE WOULD SHUDDER IN REVERSE AND IT FELT AS THOUGH THE TRACTION CONTROL WAS ENGAGING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559644January 13, 2014
STEERING
THE ALUMINUM TRIM ON THE STEERING WHEEL WHERE THE DRIVER CAN REST HANDS IS SPLINTERING OFF. IT IS SHARP AND JAGGED METAL. IT CUT THREE OF MY FINGERS DEEPLY. FORD WILL NOT WARRANTY THIS EVEN THOUGH MANY MANY OWNERS ARE COMPLAINING OF THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10558429January 4, 2014
POWER TRAIN, ELECTRICAL SYSTEM
WE TOOK OUR CAR IN YESTERDAY BECAUSE THE ENGINE KEPT LURCHING AND STALLING. THEY SAID IT WAS THE POWER TRAIN, AND THAT IT WAS A PROBLEM WITH THE COMPUTER. THE BERGE FORD DEALERSHIP REPROGRAMMED THE COMPUTER, AND TODAY WHEN I GOT IN THE CAR THE RADIO WAS ON. I JUST UNLOCKED IT AND OPENED THE DOOR, AND THE RADIO CAME ON. THE KEY WAS NOT IN THE CAR AT ALL, AND THE ONLY THING I DID WAS UNLOCK IT WITH THE REMOTE AND OPEN THE DOOR. I DID NOT HAVE THIS PROBLEM PRIOR TO THEM "REPROGRAMMING" IT TO FIX THE POWER TRAIN/TRANSMISSION PROBLEM. THEN WHEN I STARTED TO DRIVE IT THE ENGINE SEEMED SLUGGISH AND IT SEEMED TO BE LURCHING AGAIN, BUT NOT STOPPING FOR AN INSTANT LIKE BEFORE. SO I WENT FROM HAVING TRANSMISSION/POWER TRAIN PROBLEMS, AND A SEAT BELT PROBLEM TO HAVING THEM BOTH WITH A COMPUTER PROBLEM ADDED IN... I'M NOT A COMPUTER ENGINEER, BUT WHEN A PIECE OF EQUIPMENT HAS HARDWARE PROBLEMS IT WOULD MAKE SENSE TO REPLACE OR FIX THE HARDWARE INSTEAD OF REPROGRAMMING THE SOFTWARE. I'LL BE TAKING IT BACK IN, AND WHILE THE COMPUTER IS OUT OF WARRANTY I THINK I SHOULD BE ABLE TO GET THEM TO LOOK AT IT AND FIX IT WITHOUT CHARGING ME BECAUSE THEY CAUSED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558493January 4, 2014
AIR BAGS
FRONT END COLLISION AT 45 MILES PER HOUR AND DRIVER AIRBAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10558273January 2, 2014
POWER TRAIN
I WAS SLOWING DOWN TO PULL INTO A FREEWAY ON RAMP TURN LANE, AND THE CAR SUDDENLY LURCHED. IT KEPT DOING THIS OVER THE COURSE OF 3 MONTHS ON AND OFF WHEN WE WOULD DRIVE AT SLOWER SPEEDS. WE TOOK IT INTO THE FORD DEALERSHIP, AND THEY SAID IT WAS A COMPUTER REPROGRAMMING ISSUE. THEY REPROGRAMMED THE COMPUTER TODAY, BUT I'M EXTREMELY DOUBTFUL THAT IT'S GOING TO FIX THIS BASED OFF OF WHAT OTHER PEOPLE HAVE STATED HAPPENED TO THEM. THEY JERKED AROUND WITH US AND TOLD US THAT IT WAS IN WARRANTY FOR THE POWER TRAIN, BUT IF IT WAS ANYTHING ELSE WE WOULD OWE $110 FOR THEM TO JUST LOOK. WE BOUGHT THE CAR USED IN SEPTEMBER 2013, AND HAD PROBLEMS WITH IT STARTING IN OCTOBER 2013. IT HAD 43,000 MILES ON IT WHEN WE BOUGHT IT, AND HAS ABOUT 47,000 NOW. MY LAST CAR WAS A 2004 HYUNDAI ELANTRA, AND IT HAD VERY FEW PROBLEMS FOR THE 9 YEARS I HAD IT. I ONLY STOPPED DRIVING IT BECAUSE OF A SEMI-TRUCK DRIVER'S ILLEGAL ACTIONS THAT TOTALED IT. I REGRET WASTING MY MONEY ON THIS PIECE OF JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558276January 2, 2014
SEAT BELTS
THE DRIVER'S SIDE SEAT BELT TONGUE WOULDN'T GO INTO THE BUCKLE LIKE NORMAL. IT TOOK A LOT OF EFFORT TO SHOVE IT IN, AND HAVE IT ACTUALLY CLICK. THEN SEPARATING THE PARTS OF THE BUCKLE WAS ALSO DIFFICULT. SOMETIMES IT'S EASIER TO GET IT TO WORK, AND OTHER TIMES IT FEELS LIKE I'M HAVING A WRESTLING MATCH. WE TOOK IT TO THE FORD DEALERSHIP WHEN WE WERE HAVING PROBLEMS WITH THE POWER TRAIN, AND THEY TOLD US IT WOULD COST $55 JUST TO LOOK AT IT. THERE IS NOTHING JAMMED INSIDE THE BUCKLE, BUT FEELS MORE LIKE THE INSIDE HOOK ISN'T REACTING CORRECTLY TO THE TONGUE. THERE IS ALSO A FRAYED EDGE TO THE SEAT BELT BUCKLE THAT MAKES IT LOOK REALLY CHEAP. I'M PRETTY SURE THAT WITH IT BEING A SAFETY FEATURE THAT IT SHOULDN'T COST US ANYTHING, AND THEY SHOULD BE TAKING THIS SERIOUSLY BECAUSE IT MOST LIKELY IS A DEFECTIVE PART THEY ISSUED. I GUESS THEY DON'T CARE ABOUT OUR SAFETY OVER MAKING A QUICK BUCK OFF OF US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557248December 26, 2013
STRUCTURE:BODY, POWER TRAIN
TRANSMISSION SHUTTERS CAUSING WHOLE CAR TO SHAKE. ACTS AS IF THE FLY WHEEL IS GLAZED OVER AND CLUTCH CAN NOT ENGAGE PROPERLY, THIS IS TURN CAUSED A BODY VIBRATION MAKING A LOUD VIBRATION NOISE. FORD KNOWS OF THIS PROBLEM AND HAS YET TO HAVE A RECALL TO MAKE A PERMANENT FIX. FORD REPLACED A CLUTCH PACK IN MY CAR BUT THE DESIGN IS FLAWED - THIS WILL HAPPEN AGAIN AND AT MY EXPENSE. FORD AGREED TO EXTEND MY WARRANTY MILEAGE BUT NOT THE TIME IN WHICH USE SAID MILEAGE. THE ORIGINAL WARRANTY WAS 60K OR FIVE YRS. NOW ITS 100K OR FIVE YRS, TWO OF WHICH ARE GONE. INCREASING THE MILEAGE DOES NOTHING FOR ME THE WARRANTY STILL EXPIRES AT THE SAME TIME. FORD IS WELL AWARE OF THIS PROBLEM IN THE FIESTA AND FOCUS MODELS. I'M A PROFESSIONAL MECHANIC FOR OVER 25 YRS. I'VE TALKED WITH SEVERAL FORD SHOPS AND THEY ARE VERY AWARE OF THIS ISSUE. I SPOKE WITH THE OWNER OF THE DEALERSHIP I BOUGHT THE CAR FROM AND HE EVEN STATED THAT WAS THE NO.1 TOPIC AT A FORD CONVENTION IN VEGAS THIS YR. THIS IS SIMPLY A POOR DESIGN AND FORD WANTS THE CUSTOMER TO PAY FOR IT. MY CAR STARED THIS PROBLEM AROUND 13K AND FORD HAS BEEN YANKING ME AROUND FOR ANOTHER 13K BEFORE PUTTING IN THE REPLACEMENT PARTS THAT ARE NO DOUBT GOING TO FAIL AGAIN. MY GAS MILEAGE IN TOWN WENT FROM 33.5 TO 24.5 AND THIS WAS ALSO ACCEPTABLE TO FORD - NOT ME. THIS NEEDS TO BE FIXED RIGHT AWAY BEFORE A TOTAL TRANSMISSION FAILURE KILLS SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557284December 26, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO SHAKE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400. THE VIN WAS UNAVAILABLE. UPDATED 2/11/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556941December 21, 2013
TIRES, TIRES:SIDEWALL
DRIVER SIDE FRONT TIRE LOST PRESSURE 2 TWICE IN THE WEEK AS INDICATED BY TPS. THEN THE TIRE LOST ALL AIR OVERNIGHT. TOOK TIRE FOR REPAIR/ DISCOVERED THAT THE TIRE WAS NOT REPAIRABLE BECAUSE IT HAD SIDE WALL LEAK. CLOSE INSPECTION REVEALED SOME STEEL WIRE THAT HAD DISLODGED FROM ITS EMBEDDED POSITION THE SURFACE OF THE TIRE. ALSO NOTICES OTHER AREAS WHERE THE STEEL WIRES WERE STILL EMBEDDED IN THE TIRE BUT ALSO VISIBLE IN SOME AREAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556181December 16, 2013
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHATTERED WHILE THE VEHICLE WAS PARKED. I BELIEVE IT WAS FROM THE COLD WEATHER AFTER USING THE REAR DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556264December 16, 2013
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE SITTING AT A RED LIGHT, SHE ATTEMPTED TO ACCELERATE BUT THE PARKING AID MALFUNCTION, CHECK ENGINE AND ABS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555505December 10, 2013
POWER TRAIN
I WENT TO THE FORD DEALERSHIP WHERE I BOUGHT MY CAR THE FIRST FEW WEEKS I HAD IT. IT ROLLS BACK WHEN ON AN INCLINE. THE DEALERSHIP SAYS THIS IS NORMAL BECAUSE THE TRANSMISSION IS LIKE THAT OF A STANDARD TO TAP THE BRAKE AND IT SHOULD STOP ROLLING. IT STILL DOES IT ON INCLINES AM STILL NOT CONVINCED THAT ITS "NORMAL" FOR AN AUTOMATIC TO DO THAT, BUT IF NO RECALL FOR THIS PROBLEM AT LEAST OTHER READERS WILL BE INFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555099December 6, 2013
POWER TRAIN
THE VEHICLE "POPPED" OUT OF GEAR AND BECAME UNRESPONSIVE TO THROTTLE. IT TOOK THE VEHICLE ABOUT 20 SECONDS TO RECOVER. THIS IS THE 4TH OCCURRENCE IN 6 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554232December 1, 2013
POWER TRAIN, ENGINE, SUSPENSION
THIS IS AN ONGOING PROBLEM!!!! MY VEHICLE VIBRATES WHEN TRYING TO ACCELERATE FROM A COMPLETE STOP. IT HESITATES AND DOES NOT WANT TO ACCELERATE AND IT APPEARS TO NOT WANT TO SHIFT GEARS. DOES THE SAME THING AT LOW SPEEDS AS WELL.WHEN PULLING OF FROM A STOP POSITION SOUNDS LIKE A RATTLING OR SOMETHING MAKING A CRANKING NOISE. ALSO CAR STALLS AT TIMES. TAKING OFF FROM STOP SIGN CAR STALLS WHEN GAS IS PRESSED. MY CAR ROLLS BACK WHEN TAKING OFF FROM AN INCLINE AND A FLAT SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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