Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10588470May 15, 2014
POWER TRAIN
THE TRANSMISSION IN THIS VEHICLE HESITATES AND SHUTTERS. I HAVE BEEN TOLD THIS IS NORMAL FOR THIS TYPE OF TRANSMISSION. I DON'T BELIEVE IT IS NORMAL, DUE TO THE FACT THAT THE PROBLEM IS GETTING WORSE, AS IT DID NOT DO THIS FOR THE FIRST TEN THOUSAND MILES. IN MY OPINION IT MAKES THE CAR UNSAFE BECAUSE OF HESITATION FROM A STOPPED POSITION. ALSO FROM A STOPPED POSITION ON A SMALL INCLINE THE CAR WILL SHAKE SOMEWHAT VIOLENTLY DURING TAKE OFF. THE SHAKING IS BAD ENOUGH TO MAKE ME BELIEVE THAT IT COULD BE DOING DAMAGE TO OTHER COMPONENTS TO THE DRIVE TRAIN AND COMPONENTS OF ANY OTHER SYSTEMS. ALSO WHO WANTS TO SPEND TWENTY THOUSAND DOLLARS AND UP FOR A VEHICLE THAT ACCELERATES AND SHIFTS NO BETTER THAN A CAR FROM THE 80'S. I HAVE LOST ALL FAITH IN QUALITY CONTROL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588511May 15, 2014
POWER TRAIN
SINCE I'VE OWNED THE CAR, I'VE TAKEN IT BACK TO THE DEALER MORE THAN TWELVE TIMES. I BOUGHT IT NEW AND HAVE PROBLEMS WITH TRANSMISSION SLIPPING, JUMPING, LURCHING. I HAVE BEEN HAVING THESE ISSUES PLUS ISSUES WITH THE RADIO CONSTANTLY RESETTING ITSELF SINCE THE DAY I BOUGHT THE CAR. THE DEALER CLAIMED TO ME THAT THE REASON MY CAR TIMES BACKWARDS AFTER COMING TO A STOP WAS TO SAVE FUEL, THEN THERE WAS A RECALL ON THE CAR TO HAVE THE TRANSMISSION REPROGRAMMED TO STOP IT. I HAD THIS DONE, BUT IT STILL OCCURS WITH MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588610May 15, 2014
SUSPENSION, WHEELS, STEERING
WE HAD A PROBLEM WITH FORD MOTOR COMPANY OVER OUR 2012 FORD FOCUS . AS BACKGROUND, WHILE MY WIFE WAS DRIVING 40 MPH ON A STRAIGHT ROAD THE CAR STEERING LOCKED AND PULLED HER INTO A CURB CAUSING A BROKEN WHEEL, RIM, AND TIE ROD (ESTIMATED AT $1500 TO REPAIR BY BOB TOMES FORD IN MCKINNEY TEXAS). AFTER THE CAR SETTING AT THE DEALERSHIP WAITING FOR WORD FROM FORD'S CORPORATE OFFICE FOR SEVEN WEEKS WE JUST FOUND OUT THEY ARE NOT TAKING RESPONSIBILITY FOR THIS ISSUE. IT'S PRETTY INCREDIBLE TO ME THAT IT TOOK FORD SEVEN WEEKS TO RESPOND WHILE I MADE TWO CAR PAYMENTS AND PAID FOR INSURANCE THROUGHOUT THAT TIME WITHOUT A CAR. WE HAD FOUND THROUGH RESEARCH ON THE WEB THAT MANY PEOPLE ARE REPORTING STEERING PROBLEMS ON THE 2012 FORD'S FOCUS. FOR YOUR INFORMATION WE DO NOT FEEL SAFE WITH THIS CAR AND ARE ASKING BOB TOMES FORD TO HELP US RESOLVE THE ISSUE LOCALLY SINCE FORD HAS NOT OFFERED ANY HELP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10588349May 14, 2014
POWER TRAIN
I BOUGHT THE FOCUS NEW A COUPLE OF YEARS AGO. AT FIRST IT SEEMED TO DO WELL BUT FOR THE PAST YEAR, AND MORE OFTEN RECENTLY, THE TRANSMISSION HAS BEEN SHUTTERING AND I HEAR A GRINDING SOUND COMING FROM UNDERNEATH THE CAR. I HAVE NOTICED IT ONLY HAPPENS AT LOWER SPEEDS(BELOW 15MPH) WHEN IN 1ST OR 2ND GEAR. WHEN YOU PRESS ON THE GAS FROM A STOP IT SOMETIMES JERKS YOU INTO MOVEMENT OR IF YOU PRESS THE GAS A BIT HARDER IT WILL SHUTTER THROUGH 1ST GEAR AND JUMP INTO 2ND GEAR. I HAVE FOUND IT TO BE A PROBLEM DRIVING AROUND TOWN OR WHEN MERGING ONTO A FREEWAY WHERE SOME ACCELERATION IS NEEDED TO GET TO SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587779May 12, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WOULD ALSO SHAKE VIOLENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,155. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587842May 12, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN
ATTEMPTED TO ACCELERATE INTO MERGE LANE AND ONTO HIGHWAY BUT TRANSMISSION DID NOT RESPOND WITH ENGINE REVVING UP AND SLIPPING. I HAD TO PULL OFF THE ROAD TO AVOID OBSTRUCTING TRAFFIC OR BEING STRUCK BY TRAFFIC. ALTHOUGH THIS WAS THE MOST DANGEROUS INCIDENT IT HAS HAPPENED BEFORE AND THE FORD DEALER HAS NOT RESOLVED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587657May 11, 2014
POWER TRAIN
AFTER DRIVING ABOUT 50 MILES AND COME TO A STOP THE TRANSMISSION DISENGAGES AND CAR ROLLS BACKWARDS. THIS HAPPENED 3 TIMES IN 2 DAYS. THE DEALER SAYS IT THE WAY I DRIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10587223May 8, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THIS CAR HAS BEEN THE SHOP 4 TIMES FOR THE SAME PROBLEM. THE CAR RANDOMLY DOES NOT START FOR A PERIOD OF TIME, ABSOLUTELY NO RHYME OR REASON. IT DOES START EVENTUALLY. EVERYTHING ELECTRICAL COMES ON, INTERIOR LIGHTS, A/C, HEATER, RADIO, EXTERIOR LIGHTS, JUST NO ENGINE. THE PROBLEM ONLY OCCURS AFTER BEING DRIVEN. IN OTHER WORDS, IT NEVER HAPPENS FIRST THING IN THE MORNING AFTER SITTING ALL NIGHT, IT NEVER HAPPENS AFTER A FULL WORK DAY (SITTING 8 HOURS). THE LONGEST PERIOD OF TIME IT HAS SET AND STILL NOT STARTED IS ABOUT 3 HOURS. THE PROBLEM ALSO NEVER OCCURRED UNTIL THEY HAD TO REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586661May 5, 2014
POWER TRAIN
GOING FROM A COMPLETE STOP TO ACCELERATION MY CAR IS SHUTTERING & JERKING AS IF IT IS STALLING OUT. IT IS LIKE THE CAR ISN'T TAKING THE GAS AND MY CAR IS STRUGGLING TO GET IN GEAR. I CAN HEAR THE GEAR GRINDING AS THEY SHIFT. THEY HAVE A RECALL ON CERTAIN 2012 FORD FOCUS WITH SAME ISSUE; HOWEVER, MINE IS NOT IN THAT RECALL. THE DEALER SAYS "IT IS THE WAY IT IS MADE". WELL WHY IS THERE A RECALL ON CERTAIN VINS THAT ARE DOING THE SAME THING???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586711May 5, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE PRODUCT IS BOSCH POWER XPRESS 240 VOLT CHARGER COUPLED TO MY 2012 FORD FOCUS ELECTRIC. IT IS SET TO 30 AMPS FOR MY VEHICLE....UPDATED 12/17/14 *BF THIS CHARGER WAS PUT IN SERVICE ON 7/22/2013. I NOTICED IN FEBRUARY THAT THERE WAS A NOTICEABLE ELECTRICAL SMELL OF MELTED PLASTIC AFTER CHARGING THE CAR, BUT THERE WAS NO DAMAGE. I FIGURED THAT WITH THE VERY COLD AIR IN MY GARAGE THAT MY SENSE OF SMELL MAY BE OFF. I CHARGE AT HOME AND AT WORK. THE WORK CHARGER IS MADE BY PEP. I HAVE ALSO OCCASIONALLY USED CHARGEPOINT CHARGERS. DURING THE WINTER I ALSO PRE-CONDITION THE VEHICLE TO 85 DEGREES. ON 3/27/14 I NOTICED FIRSTHAND THE ISSUE WHILE GETTING IN THE CAR IN THE MORNING. THE VEHICLE WAS STILL PRE-CONDITIONING WHEN I UNPLUGGED IT. THE CHARGER WAS MELTED AT THE CHARGING STATION COUPLER END AND THE VEHICLE CHARGE INLET PORT WAS ALSO MELTED. I TOUCHED THE CHARGING STATION COUPLER AFTER UNPLUGGING IT FROM MAIN POWER AND THE TIPS OF THE CONTACTS WERE BASICALLY MOLTEN PLASTIC THAT BURNT THE TIP OF MY FINGER. I DECIDED TO SCHEDULE A WARRANTY REPAIR WITH FORD. ON 3/28/2014 I TOOK THE VEHICLE IN FOR WARRANTY SERVICE WITH FORD MOTOR COMPANY AND THEY REPLACED THE CHARGE PORT UNDER WARRANTY. ON 4/8/2014 I CALLED BOSCH ABOUT THE CHARGER AND THEY OPENED A CASE TO REPLACE THE CHARGER UNDER WARRANTY. THE CLAIM WAS ACCEPTED AND PROCESSED ON 4/11/2014. MY CONCERN IS OF POSSIBLE FIRE OR INJURY FROM AN OVERHEATED AND/OR IMPROPERLY INSULATED CONNECTION BETWEEN THE CHARGING STATION AND THE VEHICLE. *TR UPDATED 9/29/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585881May 1, 2014
POWER TRAIN
I HAVE OWNED MY 2012 FORD FOCUS SINCE NEW, I WAS DRIVING ON A LOCAL HIGHWAY FRIDAY 4/25/14 CRUISING ALONG AT OR AROUND 60 MPH, I WAS ACCOMPANIED BY MY WIFE AND MY INLAWS. AS I WAS CRUISING ALONG AND ALL OF A SUDDEN LOST POWER AS IF IT WAS IN NEUTRAL. I WAS IN THE LEFT HAND LANE OF SUNRISE HIGHWAY BUT MANAGED TO AVOID TRAFFIC COMING UP BEHIND ME AND MANEUVERED THE CAR OFF TO THE SHOULDER. THE CAR WAS STILL IN DRIVE BUT DID NOT MOVE. I PUT THE CAR INTO PARK AND TURNED IT OFF. I RESTARTED THE CAR AND PROCEEDED TO HEAD TO THE OFFRAMP, THIS ISSUE OCCURRED SEVERAL TIMES WHILE DRIVING ON THE SHOULDER UNTIL I FINALLY REACHED THE OFF- RAMP. I SHUT THE CAR OFF FOR 15 MIN THEN PROCEEDED TO TAKE LOCAL ROADS HOME AND CONTACTED MY LOCAL FORD DEALER TO MAKE A APPOINTMENT. I HAVE NOW BEEN ADVISED THAT THE INCIDENT OCCURRED DO TO TCM FAILURE WHICH THE 2012 ELECTRIC FOCUS HAD BEEN RECALLED ALREADY. I AM FACED WITH A 1200.00 EXPENSE DO TO A KNOWN ISSUE COUPLED WITH THE FACT THAT THE DANGER MY FAMILY ENCOUNTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585745April 30, 2014
ENGINE
RPM'S WERE EXCEEDING 4K-5K AT 25 MPH, ENGINE LIGHT CAME ON. I PULLED OVER, TURNED THE CAR OFF AND LET THE CAR SIT FOR 10MINUTES. STARTED CAR, CONTINUED DRIVING 25 MPH AND RPMS ONCE AGAIN EXCEEDED 4K-5K UNTIL THE CAR CAME TO A SLOW AND SUDDEN STOP. CAR IS AT THE DEALERSHIP WHERE IT WAS PURCHASED FOR 5 DAYS (AND COUNTING) NOW, SERVICE DEPARTMENT IS CLAIMING THE ENGINE LIGHT IS OFF AND THERE IS NO HISTORY IN THE COMPUTER REFLECTING A DIAGNOSTIC CODE - THEN THEY SHOULD FIX THAT TOO! I HAD A PASSENGER IN THE CAR THAT WITNESSED THIS EVENT, I WANT TO AVOID ANY LEGAL ACTION, BUT I AM DOCUMENTING EVERYTHING IN THE EVENT I HAVE TO. I TYPICALLY DRIVE ON THE TURNPIKE/HIGHWAY AND I AM GRATEFUL THIS DID NOT OCCUR DURING RUSH HOUR ON THE TURNPIKE/HIGHWAY. I CONTACTED FORD CORPORATE AND THEY WERE VERY SELECTIVE WITH THEIR WORDS "THIS VEHICLE DOES NOT HAVE ANY RECALLS PENDING", BUT WOULD NOT ANSWER ANY GENERAL QUESTIONS EX. "IS THERE ANY SERVICE BULLETINS THAT WERE SENT TO YOUR TECHNICIANS REGARDING THE TRANSMISSION/ENGINE?" THEIR RESPONSE "THIS VEHICLE DOES NOT HAVE ANY SERVICE BULLETINS...ETC." THEY FINALLY DIRECTED ME TO THIS WEBSITE AND I ONLY HOPE THE RIGHT PEOPLE READ MY COMPLAINT TO BETTER RESOLVE MY ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585165April 27, 2014
FUEL/PROPULSION SYSTEM
I GOT MY CAR STARTED AND PULLED OUT OF THE PARKING SPACE I WAS IN AND PARALLEL WITH THE STREET I WAS PLANNING ON PULLING OUT INTO WHEN THE ENGINE CUT OUT ON ME. FORTUNATELY I HAD NOT PULLED INTO THE STREET AS I HAD PLANNED WHEN THE ENGINE QUIT ON ME. I KEPT TRYING TO START THE CAR AND IT SEEMED LIKE THE CAR WOULD BE ABOUT TO START WITH JUST ANOTHER SECOND OR TWO MORE AS THE STARTER WAS TURNING. THE FUEL GAUGE KEPT LIGHTING UP ALONG WITH OTHER LIGHTS THOUGH I HAD 3/4 OF A TANK OF GAS. I HAD TO HAVE THE CAR TOWED FRIDAY EVENING TO THE DEALERSHIP AND AFTER THEY HAD MY CAR FOR 4 WHOLE WORKING DAYS, AT ABOUT 11 AM ON THE FOLLOWING FRIDAY THEY FINALLY FIGURED OUT WHAT WAS WRONG WITH MY CAR. I HAVE A PLATINUM WARRANTY AND AT ROUGHLY 43,000 MILES THE DEALERSHIP IS GOING TO CHARGE ME NEARLY $1700 FOR FUEL FILTER, FUEL PUMP AND EMISSIONS IN ADDITION TO THE RENTAL CAR I'VE BEEN PAYING OUT OF MY POCKET WHILE THEY FIGURE OUT WHAT IS WRONG WITH THE CAR, ORDER PARTS, (THE PARTS TO TAKE 3 DAYS) AND FIX THE CAR. I THINK THIS IS VERY UNREASONABLE FOR A CAR OF SO LOW MILEAGE AND COULD HAVE GOTTEN ME INJURED OR KILLED IF I HAD PULLED OUT INTO THE STREET AND THE LIGHT CHANGED WHEN THE CAR QUIT ON ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584663April 24, 2014
POWER TRAIN
CAR TRANSMISSION IS FAULTY, WAS REPAIRED BY FORD BUT STILL DEFECTIVE, HAVE BROUGHT IN FOR MULTIPLE REPAIRS BUT STILL, NOT WORKING PROPERLY, AND TRANSMISSION HAS SLIPPED OUT OF GEAR WHEN PULLING INTO TRAFFIC. IM PERSONALLY SCARED TO DRIVE THIS CAR AND DO NOT TRUST IT WHILE PULLING INTO ANY KIND OF TRAFFIC SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584482April 23, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE ENGINE LIGHT ILLUMINATED CONTINUOUSLY ON THE INSTRUMENT PANEL AND THE FUEL GAUGE BECAME ERRATIC. THE FAILURE OCCURRED PREVIOUSLY AND THE DEALER REPLACED THE EVAPORATOR CANISTER PURGE VALVE BUT THE FAILURE RECURRED. THE VEHICLE WAS RECENTLY TAKEN TO THE DEALER, WHO INDICATED THAT THE FUEL TANK AND VALVE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584315April 22, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE FAILURE MILEAGE WAS 85,815 AND THE CURRENT MILEAGE 86,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584329April 22, 2014
ENGINE, FUEL SYSTEM, GASOLINE
THIS FORD FOCUS EXHIBITS STRANGE AND DANGEROUS SHAKING AND STUTTERING BETWEEN GEARS 1 AND 2. IT HAS DONE THIS WITH INCREASING FREQUENCY SINCE WE GOT THIS CAR IN 2011. IT FEELS LIKE IT WILL STALL AT ANY MOMENT. IT ALSO HAS NEARLY STALLED SEVERAL TIMES WHEN STOPPED AT A LIGHT AND SOMETIMES ROLLS BACKWARDS WHILE IN DRIVE EVEN THOUGH IT IS AN AUTOMATIC. THE DEALERSHIP SAYS THESE THINGS ARE NORMAL BECAUSE IT IS A 'SPORTY-MODEL CAR' AND IT TAKES THE ENGINE TIME TO ADJUST TO A PERSON'S DRIVING STYLE. THE FORD FOCUS MODEL YEARS AFFECTED WITH THIS PROBLEM SHOULD BE RECALLED BY FORD ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583778April 20, 2014
POWER TRAIN, SERVICE BRAKES, WHEELS
THE CAR TEND TO MOVE BACKWARDS WHENEVER I STOP AT A STOPLIGHT WITH A SLIGHT ELEVATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583701April 19, 2014
POWER TRAIN
TRANSMISSION SHUTTERS, JERKS, ROLLS BACK IN PARK, SOMETIMES YOU DON'T KNOW IF IT GOING TO WORK OR JUST LEAVE YOU SITTING. A PIECE OF JUNK!!! DEALER WORKS ON IT AND IT SEEMS TO GET WORSE!! THEY SAY ITS PART OF THE DESIGN. I BET NO FORD EMPLOYEES DRIVE ONE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582780April 17, 2014
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE "POWER SHIFT" TRANSMISSION STALLING ISSUES. *SMD THE CONSUMER STATED SHE WOULD LOOSE POWER WHILE DRIVING, AND A METAL NOISE WAS HEARD, AS THE VEHICLE SHUTTERED AND HESITATED. A DIAGNOSIS REVEALED, THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. HOWEVER, THE PARTS WERE ON A 30-DAY BACK ORDER. THE CONSUMER STATED 2 MONTHS HAVE PASSED, AND SHE HAS NOT RECEIVED ANY NOTICE OR COMMUNICATION ADDRESSING THE ISSUE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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