Ford Focus Complaints (2004)

387 consumer complaints on file.

#10157419May 12, 2006
ELECTRICAL SYSTEM:IGNITION, STEERING
DT*: THE CONTACT STATED FOR THE PAST FOUR MONTHS, WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WILL NOT TURN UNLESS THE STEERING WHEEL AND THE KEY ARE TURNED AT THE SAME TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE LOCK ASSEMBLY, IGNITION SWITCH, AND STEERING LOCK MECHANISM WERE REPLACED. THIS CORRECTED THE PROBLEM. UPDATED 05/30/2006. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157422May 12, 2006
ELECTRICAL SYSTEM:IGNITION, STEERING
DT*: THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE THE KEY WOULD NOT TURN UNLESS THE STEERING WHEEL IS TURNED AT THE SAME TIME. THE PROBLEM OCCURS INTERMITTENTLY AND HAS NOT BEEN TAKEN TO THE DEALER. THE VEHICLE IS A 2004 FORD FOCUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157428May 12, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION CYLINDER LOCKED ON MY 2004 FORD FOCUS MAKING IT IMPOSSIBLE TO START; IT FROZE THE STEERING COLUMN AS WELL. IT OCCURRED LATE IN THE EVENING AND LEFT ME STRANDED 50 MILES FROM HOME. I HAVE SINCE READ MANY REPORTS OF THE SAME OCCURRENCE TO OWNERS OF THE FORD FOCUS OF VARIOUS YEARS AND TRIMS. THIS PROBLEM SEEMS TO OCCUR SPONTANEOUSLY WITHOUT ANY FOREWARNING AND IS OF GREAT POTENTIAL DANGER TO THE DRIVER. FOCUS OWNERS REPORT REPAIRING THE PROBLEM REPEATEDLY AND FORD ADAMANTLY DENIES THE DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153387March 22, 2006
ELECTRICAL SYSTEM
MY HIGH BEAM IS ALWAYS ON. MY LOW BEAM AND FOG LIGHT DO NOT WORK. THE LOW BEAM AND FOG LIGHT ARE INDEPENDENT SWITCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10153244March 20, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED THE REAR PASSENGER SIDE DOOR IS DIFFICULT TO CLOSE. WHEN THE PROBLEM FIRST OCCURRED THERE WAS 9,500 MILES ON THE VEHICLE. THE CONTACT RECEIVED A RECALL LETTER, NHTSA CAMPAIGN # 05V030000 FOR THE DOOR LATCHES. THE DEALERSHIP WOULD NOT PERFORM THE REPAIR WORK. THE MANUFACTURER WAS INFORMED OF THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152912March 16, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, EQUIPMENT
I HAVE TO REPLACED 02 SENSORS 3 TIMES IN LESS THAN 50000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152101March 7, 2006
AIR BAGS
ABOUT TWO WEEKS AGO, MY DAUGHTER WAS INVOLVED IN AN ACCIDENT WHILE DRIVING HER FORD FOCUS. SHE SMASHED THE CAR INTO A CEMENT BARRIER, SPUN AROUND AND SMASHED THE BACK OF THE CAR INTO THE BARRIER AND THEN SPUN AROUND AGAIN AND SMASHED THE FRONT INTO THE BARRIER AGAIN. THE CAR IS CONSIDERED TOTALED BY THE INSURER. THIS FORD FOCUS IS EQUIPPED WITH AIR BAGS. THESE AIR BAGS DID NOT DEPLOY. FORTUNATELY, MY DAUGHTER AND HER PASSENGER WERE NOT SERIOUSLY HURT. I AM CONCERNED ABOUT THE AIR BAGS NOT WORKING. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10152016March 6, 2006
WHEELS
DT*: THE CONTACT STATED WHILE DRIVING DURING WINTER CONDITIONS IN THE NORTH EAST, THE SALT, SAND AND SNOW ACCUMULATE ON THE INSIDE OF THE WHEELS CAUSING THE VEHICLE TO VIBRATE VIOLENTLY. THE DEALERSHIP DETERMINED THE WHEELS WERE SO FLAT ON THE INSIDE THEY WERE UNABLE TO SHED THESE ELEMENTS. THE CONTACT IS UNABLE TO REMOVE THESE ELEMENTS AT THE CAR WASH. THE WHEELS HAVE TO BE TAKEN OFF AND CLEANED BEFORE THE VEHICLE IS SAFE TO DRIVE. UPDATED 03/28/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151516March 1, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT 55 MPH THE ENGINE SHUT OFF. ALTHOUGH THERE WAS NO ACCIDENT, THE EMERGENCY BRAKE HAD TO BE PULLED TO STOP THE VEHICLE AND THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION, WHICH THE PROBLEM COULD NOT BE DUPLICATED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10151559March 1, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT 55 MPH THE ENGINE SHUT OFF. ALTHOUGH THERE WAS NO ACCIDENT, THE EMERGENCY BRAKE HAD TO BE PULLED TO STOP THE VEHICLE AND THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND NO REPAIRS WERE MADE. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10149422February 4, 2006
AIR BAGS, STEERING:LINKAGES:TIE ROD ASSEMBLY
VEHICLE WAS TRAVELING ON HIGHWAY, WEATHER WAS CLEAR, ROAD WAS DRY. STEERING WHEEL BEGAN TO VIBRATE, VEHICLE SUDDENLY VEERED TO RIGHT AND OUT OF CONTROL. VEHICLE STRUCK GUARD RAIL HEAD ON, UPON IMPACT AIR BAGS DID NOT DEPLOY. MY WIFE WAS SERIOUSLY INJURED WHEN HER HEAD STRUCK THE WINDSHIELD. SHE RECEIVED CUTS TO HER FOREHEAD, MULTIPLE CONTUSIONS AND A FRACTURED ANKLE THAT WILL REQUIRE SURGERY TO REPAIR. THE VEHICLE WAS INSPECTED BY A CRASH INVESTIGATOR AND IT WAS DETERMINED THAT A DEFECTIVE TIE ROD WAS THE LIKELY CAUSE OF THE LOSS OF CONTROL AND THERE WAS SUFFICIENT FORCE TO DEPLOY AIR BAGS. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10148298January 22, 2006
SUSPENSION
PREMATURE WEAR ON INSIDE FRONT TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148027January 18, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED WHILE DRIVING, THE HEATED SEAT ACTIVATED. AFTER IT WAS ON FOR 30-40 MINUTES A SMOLDERING SMELL WAS DETECTED. THE FOAM LIQUEFIED AND CAME THROUGH THE SEAT. THE DEALERSHIP REPLACED THE SEAT. THIS HAPPENED TWO MORE TIMES AND THE SEAT WAS REPLACED. ON THE THIRD FAILURE MINOR INJURIES WERE SUSTAINED. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10146459December 22, 2005
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
2004 FORD FOCUS HOOD FLEW UP SHATTERING WINDSHIELD. *TS THE HOOD LATCH WAS DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145398December 15, 2005
ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT TURN IN IGNITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144050November 30, 2005
UNKNOWN OR OTHER
BOUGHT A BRAND NEW CAR WITH 07 MILES ON IT. AT 9,000 MILES, ONLY THREE MONTHS AFTER THE VEHICLE WAS PURCHASED IT BEGAN TO HAVE MAJOR PROBLEMS. REPEATEDLY RETURNED VEHICLE TO THE DEALERSHIP WHERE IT WAS PURCHASED, BUT WAS GREETED WITH REFUSAL TO FIX THE VEHICLE AND POOR CUSTOMER SERVICE ISSUES. WAS GIVEN FAULTY/DEFECTIVE REPLACEMENT VEHICLES AS PART OF WARRANTY WHEN CAR WAS NOT DRIVABLE AND UNDERGOING REPAIRS. FORD REFUSED TO FIX VEHICLE AT ONE POINT, AND NEW DEALERSHIP WAS INVOLVED. NEW DEALERSHIP VERIFIED PROBLEMS OCCURING, BUT WERE UNABLE TO DIAGNOSE AND/OR FIX VEHICLE. REFUASAL UPON FORD MOTOR COMPANY TO BUY BACK AND/OR REPLACE THE VEHICLE WITH A NEW VEHICLE. EIGHTEEN MONTHS LATER, FILING A LAWSUIT AGAINST FORD MOTOR COMPANY WITH THE TEXAS LEMON LAW AT MY OWN EXPENSE IN ORDER TO FIND RESOLUTION TO THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143114November 18, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN:MANUAL TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SUSPENSION, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, UNKNOWN OR OTHER
BRAKE PROBLEM. AT ABOUT 2000 TO 3000 MILES BREAKS STARTS TO SQUEAL AND GRIND. TOOK IT IN TO SERVICE AT DEALER COMPLAINING ABOUT PROBLEM, AS IT GOT WORSE AND WAS NOT NORMAL IN 6,000 MILES. WAS TOLD NO PROBLEM, ROUTINE BREAK IN. THEN AT 12,000 MILES STILL A PROBLEM. WENT TO ANOTHER DEALER, SAID THE SAME THING. NOW WITH NEARLY 18,000 MILES, ROTORS ARE GROOVED VERY BAD. EVIDENCE AND WARNING WAS EVIDENT IN THE EARLIER MILES AS WELL. FORD HAS DONE NOTHING TO HELP. I FEEL THEY OWE ME A NEW PAIR OF ROTORS AND PADS. ALSO, COMPLAINED OF CLUTCH NOISE PROBLEM. I HAVE HEARD OF A TSB CLAIMING CERTAIN 2004 FOCUS HAVE A TRANSAXLE MISALIGNMENT CAUSING PRE-MATURE CLUTCH WEAR AND NOISE. WIPER SWITCH HAS BEEN REPLACED BY RC LACY FORD, BETTER SERVICE, BUT THEY WON'T SERVICE ME ANYMORE, SINCE I DID NOT BUY IT THERE, AND RAVENA IS SO CLOSE. I NEED TO CONTACT CROSSROADS ABOUT ALL FUTURE WARRANTY ISSUES AND COMPLAINTS. DOORS IN THE REAR ALSO STICK, AND WEAR OF DOOR STRIKER IS EVIDENT. TIRES HAVE ALSO BEEN WORN PRETTY BAD PIRELLI 195/60 R15. BACK PAIR ARE TOTALLY BALD, AND ONLY HAVE HAD LIKE 18,000 MILES, I THINK IT WAS A ALIGNMENT ISSUE, WHICH FOR A CAR 17 MONTHS OLD SHOULD NOT BE AN ISSUE. I NOTICED WEAR AT AROUND 13,000 MILES. DURING MY SECOND TIRE ROTATION. HAVE HAD TOO MANY PROBLEMS WITH THIS NEW VEHICLE. ALSO ISSUES WITH EXTREME CHIPPING AROUND THE REAR WHEEL WELL. ALSO HAVE HAD A HESITATION PROBLEM AT ABOUT 25 MPH. #RD GEAR USED TO BE DIFFICULT TO ENGAGE. PLEASE HELP ME RESOLVE THESE ISSUES. I GOT NOWHERE WITH THE DEALERS MYSELF. THE VIN IS NOT THE APPROPRIATE VIN. MY CAR IS A 2004 ZX5 DURATEC 2.3E 5 SPD. ALMOST ALL OPTIONS INCLUDED. THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141287October 31, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS ON MY WAY HOME AND I STARTED TO HERE A NOISE FROM THE FRONT END. THEN IT FELT LIKE MY CAR WAS STOPPING WHILE I WAS ACCELERATING. WHEN I PUT IT IN REVERSE MY FRONT TIRES LOCKED. I PUT IT IN NEUTRAL TO TRY TO PUSH IT BACK PUT IT WOULD NOT MOVE. I HAD MY KIDS IN THE CAR AND I WAS GLAD WE WERE NOT IN TRAFFIC. I TOOK IT TO A DEALER AND THEY ARE TAKING THEIR TIME AND HAVEN'T LOOKED AT YET. I PAY 334. A MONTH AND MY CAR IS A DEATH TRAP. I HAVE NOTHING TO DRIVE AND I CANT AFFORD TO KEEP UP A RENTAL CAR. 2004 FORD FOCUS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141112October 28, 2005
ELECTRICAL SYSTEM:IGNITION
WE OWN A 2004 FORD FOCUS ZX3. IT HAS AROUND 50,000 MILES ON IT. THE CAR IS PRIMARY USED FOR COMMUTING, 150 MILES ROUND TRIP EACH DAY. LAST WEEK WHEN GOING TO LEAVE WORK MY HUSBAND INSERTED THE KEY IN THE IGNITION BUT THE LOCK WOULD NOT TURN. HE HAD TO SLAM ON THE KEY TO FINALLY GET THE KEY TO TURN SO HE COULD COME HOME. IT HAS PROGRESSIVELY GOT WORSE AND THIS MORNING THE KEY IS UNABLE TO TURN AT ALL. WE'VE BARELY HAD THE CAR TWO YEARS. WHEN LOOKING ONLINE FOR A FIX/RECALL NOTICE I DISCOVERED THAT THERE ARE THOUSANDS OF OTHER AMERICANS WHO HAVE EXPERIENCED THE SAME PROBLEM, SOME OF THEM SEVERAL TIMES. AT WHAT POINT DOES FORD ACCEPT THE RESPONSIBILITY FOR USING SUBPAR MATERIALS AND FIX THE THING ON THEIR TAB? I AM NOW SITTING WITH A CAR IN MY DRIVEWAY, UNABLE TO EVEN BE TAKEN TO THE DEALER WITHOUT A TOW TRUCK. IT IS BLOCKING MY GARAGE WHICH HOUSES OUR ONLY OTHER FORM OF TRANSPORTATION. I AM GOING TO BE OUT AROUND $100 TODAY FOR TRANSPORTATION COSTS AND THAT DOESN'T EVEN INCLUDE FIXING THE FOCUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140610October 24, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL, STRUCTURE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONSUMER STATED THAT WHILE DRIVING, THE CRUISE CONTROL ACTIVATED BY ITSELF AND CAUSED THE VEHICLE TO ACCELERATE. THE ACCELERATION WAS RAPID IN NATURE. THE CONTACT WAS NOT ATTEMPTING TO USE THE CRUISE CONTROL AT THAT TIME, SHE WAS APPROACHING A STOP SIGN. THE VEHICLE HAS NOT BEEN TO DEALER OR A MECHANIC FOR A DIAGNOSIS OF THE PROBLEM. *AK THE CONSUMER ALSO STATED THE WINDSHIELD LINING WAS COMING APART, ONE OF THE ROTORS WERE WARPED. UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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