Ford Focus Complaints (2018)

837 consumer complaints on file.

#11595445June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 10 MPH, the vehicle stalled, and the contact heard a loud ticking sound coming from the engine. The check engine warning light was illuminated. The vehicle was towed to the dealer and made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,084. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595541June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed. The vehicle was diagnosed by an independent mechanic with engine oil pump failure. The vehicle was not repaired. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and confirmed that parts were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 55,428. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595601June 20, 2024
POWER TRAIN
Upon purchase of the vehicle in 2018 it has been taken into Ford dealer for multiple issues over the years up until current related to transmission (cvt) and TCM. It has excessive shudder upon acceleration, feels as it will stall suddenly, hesitant upon acceleration, shifting roughly and not shifting at all at times, with and also without a check engine light on. Multiple codes have been read but the TCM has needed a reset every time it’s been taken in. There has been a recall/extended warranty on other Focus and Fiesta years due to same issue with TCM, which often times is misdiagnosed due to faulty codes. This has been an ongoing and consistent problem since I’ve owned the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594997June 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine was replaced. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated that there was a significant amount of smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where it was diagnosed that the turbo charger had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. Additionally, the dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594453June 14, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving 70–75 MPH, the vehicle lost motive power and shut off. The contact pulled over, and the vehicle failed to restart. The oil pressure warning light illuminated and blinked. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and requested a buyback. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer agreed to assist with the repairs. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594187June 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594053June 12, 2024
ENGINE
I began having issues with my car engine in March of 2021. I talked to a mechanic friend of mine who did and check online and found out that there was a recall for 2018 Ford Focus vehicles. I contacted Darcars Ford of Lanham in Lanham, MD and told the Service Director (NAME UNKNOWN) this information and he stated that there was no recall for my particular VIN. My car engine seized up and was undrivable. I had to pay to get my vehicle towed to Darcars and also pay approximately $600 for them to check out my car. I had to get a whole new engine which cost close to $5,000. I didn't have the money to fix it and Darcars stated that I didn't have a warranty so I would have to come out of pocket for all of it. I was unable to drive my vehicle for approximate 6 MONTHS due to this issue. Luckily, I drove for LYFT part-time and I was able to rent a car thru them so I could continue going to work and taking my daughter to school. Eventually, I was able to save up enough to purchase a brand new engine and have it installed. I would like to know how I can be reimbursed for my purchase? This recall was a MAJOR inconvenience in my life and set me back substantially. Any assistance would be deeply appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593635June 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle began to lose motive power with the check engine, low oil pressure, and low battery warning light was illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593418June 10, 2024
ENGINE
In Jan 2024 the car would not accelerate. Had to have it towed and got to a FORD dealership. They told us the engine is not working and needs replaced but their was a recall on the oil pump. They also said they have several cars same year with the same issue that are undriveable. It has been half a year and there still is no end in site for recall parts. I have lost my job due to no transportation and need to get this fixed. What is my next step. I have talked to FORD and just told it would be later this year but no date known.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593474June 10, 2024
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, he became aware that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with low oil pressure coming from the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for further assistance. The failure mileage was approximately 71,311.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593048June 7, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that the vehicle had been experiencing transmission failures, and the transmission clutch was replaced several times under an unknown recall. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The message "Service Transmission Now" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PCM had failed and needed to be replaced. The PCM was replaced; however, the failure persisted. The dealer determined that the clutch needed to be replaced; however, an unknown recall had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592812June 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 60 MPH, the "Low Oil Pressure" warning light illuminated, and the vehicle stalled. The vehicle was towed to a local dealer, and it was determined that the engine had failed and needed to be replaced. The vehicle was repaired. The contact stated that recently while driving at an undisclosed speed, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to another dealer who determined that the oil pump had failed and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 39,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591445May 30, 2024
ENGINE, UNKNOWN OR OTHER
My engine completely locked up due to a faulty part at approx 68k miles. I sued and they immediately paid what I was asking for which was only the cost of the brand new engine I had to buy and the rental car for 3 months. In January, I was traveling approximately 55 mph when the light came on and said engine too hot, stop car now. I pulled over and opened the hood. It did not appear hot. I started the car up and temp was fine so continued down road. Approx 2 miles and temp shot up quickly and light came on again. Pulled over and waited for awhile. Car would not start and had to have it towed. It has been sitting since then while awaiting recall remedy. I am too scared to drive it with the potential for more serious issues such as fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591467May 30, 2024
STEERING
The power steering went out when I was 50 miles from home. It was very difficult to steer and presented a safety hazard since the handling was compromised and it was nearly impossible to steer the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591503May 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while depressing the accelerator pedal, the vehicle failed to respond immediately and stalled shortly afterward. The vehicle failed to restart. The vehicle was towed to a local dealer where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591272May 29, 2024
SERVICE BRAKES, POWER TRAIN
On [XXX] 2023, while driving on [XXX] near Dalton GA the brakes did not work. As i exited from the highway i could not stop the car, the brakes did not work. No warning lights showed up on the dashboard. I had to engage the emergency break to get the vehicle to stop. When i had the vehicle towed to the dealership for repairs it was discovered that two of the 3 pistons were not working, the break pump failed and the oil pump failed. If i had to stop suddenly on the highway, i would not have been able to do this. I would have likely crashed into something. This recall needs to be elevated as Ford has still not notified anyone of the needed repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591100May 28, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed and coming to a stop sign, the vehicle stalled. The contact stated that the vehicle was losing motive power and the vehicle was consuming an excessive amount of fuel. The vehicle was not able to be restarted. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The dealer confirmed that the failure was related to NHTSA Campaign: 23V905000 (Engine and Engine Cooling); however, the parts to perform the repair were not yet available. The vehicle was not repaired and remained with the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590699May 25, 2024
FUEL/PROPULSION SYSTEM, ENGINE
The oil pump belt broke and lost oil pressure causing the car to lose power while pulling out onto a busy highway. Had to have car towed to dealership. They diagnosed the problem as related to the recall and have recommended engine replacement but are not able to repair as the recall is in the advanced notice stage. I have contacted Ford everyday for a week about needing a vehicle in the meantime. They finally approved a car rental for $45/day but it has to be a Ford. I’ve called 8 car rentals and no one carries a compact Ford at that price. I would like my vehicle fixed or reimbursed 100% for a rental. I have spent hours on the phone trying to get this resolved. I’m being told I will need to pay out of my own pocket for anything more than $45/day or pay $8100 to replace my engine with no guarantee that I will be reimbursed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590327May 23, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that after purchasing the vehicle and attempting to reverse out of the dealer, the vehicle hesitated before reversing, however, the contact continued to drive the vehicle to the residence. The contact stated that approximately 2 weeks after purchasing the vehicle while attempting to reverse out of a parking space, the vehicle failed to respond. The contact was assisted by people nearby in pushing the vehicle out of the parking space. The contact was able to drive the vehicle; however, the failure to reverse persisted. The contact stated that while approximately 55 MPH was back to the residence, the vehicle failed to properly accelerate and stalled. The contact stated that the message “Transmission Overheating - Switch Off Engine for 5 Minutes” was displayed. The contact was able to coast to the side of the roadway and had the vehicle towed. The contact related to the failure of NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The vehicle was towed to an independent mechanic where it was diagnosed that the clutch had failed and needed to be replaced. The mechanic had not repaired the vehicle. The contact was able to drive the vehicle to the dealer who confirmed that the clutch had failed and that the transmission needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589579May 20, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
P219a, p064d Total system shutdown was not recrank. Was in the middle of a four-way intersection when car died. Independent service diagnose the problem Have checked the Ford recall list and there are three recalls address to my vehicle Oil pressure light battery light and check engine light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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