Ford Focus Complaints (2010)

287 consumer complaints on file.

#10411740July 11, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THERE WAS A CLICKING NOISE IN THE FRONT OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO HAD TO REPLACE THE BRAKES AND STRUTS, BECAUSE THE VEHICLE PULLED TO THE RIGHT WHEN THE BRAKES WERE APPLIED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE 15,506.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411912July 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2010 FORD FOCUS IN OCTOBER OF LAST YEAR. I HAVE NOT HAD ANY PROBLEMS UNTILL NOW. I WAS DRIVING UP THE ROAD AND MY VEHICLE LOST ITS POWER COMPLETLY AND THE WRENCH LIGHT CAME ON. THE 3 THINGS I HAVE FOUND COMMON WHEN THIS HAPPENS IS THAT MY RPMS ARE AT 1.5 TRYING TO PUSH TO 2...THE MPH IS ABOUT 45 TO 50 AND I HAD JUST FILLED UP WITH GAS A FEW DAYS PRIOR AND WAS AT APPROXIMATELY 3/4 TANK FULL. I PULL IT OVER TO PARK AND IT SHAKES VIOLENTLY. I HAVE NO POWER IN THE GAS PEDAL. I TURN THE CAR OFF FOR A MINUTE THEN TRY TO START IT UP AGAIN AND IT TAKES A BIT FOR IT TO TURN OVER. THEN ITS RUNNING FINE..THAT IS UNTILL IT DOES IT AGAIN. THIS WEEK WILL BE THE 3RD TIME THE DEALER HAS MY CAR TO TRY AND FIGURE OUT WHAT'S WRONG. THEY CONTINUE TO TELL ME NOTHING.G IS WRONG AND THEY ARENT PICKING UP ANY CODES. I ASKED THEM IF THEY LOOKED UNDER THE HOOD AND THEY SD YES. THEY HAVE GONE TO FORD THIS TIME TO FIND SOME KIND OF ANSWER. THIS CAR DOESN'T EVEN HAVE 20K MILES ON.IT. I BOUGHT IT BRAND NEW. IT IS UNDER FULL WARRANTY THANK GOODNESS OTHERWISE I WOULD BE SCREWED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409189June 28, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT ALL FOUR DOORS ON THE VEHICLE WERE DEFECTIVE. WHEN THE CONTACT PUSHED THE UNLOCK BUTTON IT WOULD NOT RESPOND OR THE DOOR WOULD CONTINUE TO STAY LOCKED. THE DEALER REPLACED THE DOOR LOCKS NUMEROUS TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16 AND THE CURRENT MILEAGE WAS 26,127. UPDATED 8/30/11 *CN UPDATED 09/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406205June 13, 2011
SUSPENSION:FRONT
I HAD SIMILAR PROBLEM AS COMPLAINT FILED ODI10307817. I WOULD HAVE A LOUD NOISE LIKE THE CAR SUSPENSION WAS BOTTOMING OUT WHEN GOING OVER MODERATE BUMPS. I ALSO HAD EXCESSIVE TIRE WEAR ON FRONT TIRES AT ONLY 32000 MILES, FRONT TIRES HAD TO BE REPLACED. FORD SAID THEY COULD NOT DUPLICATE THE PROBLEM OF BOTTOMING OUT AFTER MUCH COMPLAINING FORD FINALLY FIXED EVERYTHING BUT SAID THE FRONT END WAS OUT OF ALIGNMENT. WHEN ASKED WHAT WAS DONE TO FIX THE PROBLEM WAS INFORMED THAT THE SUBFRAME HAD TO BE ADJUSTED AND BECAUSE OF THAT AN ALIGNMENT HAD TO BE PERFORMED. I EVEN FOUND ON FORD'S WEBSITE A SERVICE BULLETIN FOR THERE SERVICE TECHNICIANS FOR THE LOUD NOISE WHEN BOTTOMING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406388June 6, 2011
UNKNOWN OR OTHER
I WAS GOING TO E. GRAND RIVER @ POSTED SPEED OTHER CAR MADE LEFT TURN FAILING TO YIELD AND STRUCK INTO MY CAR, WENT OVER CURB AND STRUCK BRICK FOUNDATION. MY RIGHT HAND BONE BROKE, HAD SURGERY TO FIX. MY 2010 FOCUS IS TOTALED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10400048May 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 FORD FOCUS WAS HAVING ROUGH IDLING WHILE STOPPED AND THE CAR BEING ON AND ON PARK. TOOK IT TO THE FORD DEALERSHIP BECAUSE IT'S STILL UNDER WARRANTY, THE SUPPOSEDLY CHECKED AND FIXED IT. IT STOPPED DOING THAT FOR A FEW DAYS THEN IT STARTED BACK AGAIN WITHIN A WEEK I TOOK IT BACK TO THE DEALERSHIP. THEY KEPT THE CAR FOR A DAY AND A HALF AND WHEN THEY RETURNED IT THEY DIDN'T SAY WHAT WAS WRONG WITH IT THEY JUST CLEANED OUT THE THROTTLE AS PER THE PAPERWORK THE GAVE ME. THEN ABOUT A WEEK LATER I WAS DRIVING ON THE FREEWAY AND THE GAS PEDAL (ACCELERATION) STOPPED WORKING AND THE WRENCH LIGHT CAME ON! IT'S AMAZING HOW MANY PEOPLE REALLY DON'T PAY ATTENTION ON THE FREEWAY I ALMOST GOT REARENDED. SO I HAD TO HAVE IT TOWED TO THE DEALERSHIP AT ALMOST 10PM SATURDAY NIGHT. COME MONDAY AFTERNOON THEY WANTED TO RELEASE THE CAR BECAUSE THEY COULD NOT FIND ANYTHING WRONG WITH IT. I TOLD THEM THERE IS NO WAY I AM TAKING THE CAR BACK. A CAR DOESN'T STOP WORKING IN THE MIDDLE OF THE FREEWAY FOR NO REASON NOW COME WED. STILL HAVE NOT HEARD ANYTHING AS OF YET!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398911May 4, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 FORD FOCUS. WHILE THE VEHICLE WAS STOPPED THE ENGINE BEGAN TO IDLE VERY LOUDLY. THE CONTACT ALSO STATED THE VEHICLE WOULD INTERMITTENTLY STALL WHILE DRIVING AT ANY SPEED. UPON RESTARTING THE VEHICLE IT WOULD OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FIVE OCCASIONS AND ADVISED THE CONTACT THAT THE THROTTLE BODY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398312April 29, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
NOISES COMING FROM TRANSMISSION.....SOUNDS LIKE GEARS POSSIBLY GRINDING A BIT? HAD DEALER CHECK OUT PROBLEM, SAID FORD CO. WAS AWARE OF NOISES BUT MAY WAIT TILL FURTHER COMPLAINTS COME IN. DEALER TOLD ME TO CALL OR COME BACK IF GETS WORSE..ITS GETTING WORSE. CAR IS ABOUT 2 MONTHS OLD WITH 1800 MILES ON IT, 4 SPEED AUTO TRANNY. NOISE IS MOST PROMINENT WHILE GOING OVER BUMPS AND ACCELERATING AND STOPPING AND ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396867April 19, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM, SERVICE BRAKES, HYDRAULIC
FOUR WEEKS AFTER I PURCHASED MY 2010 FORD FOCUS, I TURNED ON THE A/C AND TO MY SURPRISE THE A/C NEVER GOT COLD. I HAD IT RUNNING FOR 20 MINUTES BUT IT NEVER GOT COLD. THE NEXT DAY CALLED AND TOOK THE CAR TO BE CHECKED OUT, THEY KEPT IT TWO DAYS AND HAD ME COME PICK IT UP SAYING THAT THEY WOULD HAVE TO INVESTIGATE. THE NEXT DAY I GOT A CALL FROM FAIRFIELD FORD SAYING THAT THERE WAS A OBJECT IN THE A/C AND NOT COVERED BY MY WARRANTY! WHEN I BOUGHT THE CAR IN FEBRUARY IT WAS STILL COLD WEATHER SO NEVER TURNED ON THE A/C WHEN I DID THE TEST DRIVE, NEVER WOULD THINK THAT A ALMOST NEW CAR THAT IS PRE-OWNED WOULD HAVE A BAD A/C SYSTEM!! I TRULY THINK THE A/C WAS BAD AND THEY KNEW IT PRIOR TO SELLING THE CAR TO ME. NOW HAVING SQUEAKS WHEN I BACK OUT MY GARAGE IN THE MORNINGS, RECENTLY HAD IT CHECKED AND THE SAY MY BACK DRUMS ARE NO LONGER ROUND AND NEED TO BE RESURFACED OR REPLACED!! ONLY HAVE HAD THIS CAR 6 WKS NOW AND SO FAR HAVE TWO MAJOR PROBLEMS WITH IT, HAVE NOTIFIED THE BBB ABOUT THE A/C, GUESS NOW HAVE TO CONTACT THEM ABOUT THE BRAKES TOO.! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396040April 15, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT WAS DRIVING 35 MPH WHEN A VEHICLE DROVE INTO HER PATH AND THE CONTACT CRASHED HEAD-ON INTO THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED CHEST INJURIES AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE CONTACTED WAS AWAITING A RETURN CALL FROM THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 23,000. UPDATED 05/24/11*LJ UPDATED 2/8/12 *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10392769March 24, 2011
VISIBILITY
2011 FORD FOCUS @ 1281 MILES ON 3/4/2011- WINDSHIELD WIPER BLADES NOT CLEARING WINDSHIELD AND LIFT OFF GLASS. WIPER BLADES THEN BROKE OFF OF WIPER ARM DUE TO DEFECTIVE PLASTIC CLIP ATTACHMENT. DRIVERS SIDE BLADE PARTIALLY DETACHED WHILE DRIVING AT HIGHWAY SPEEDS IN HEAVY RAIN AND BECAME TRAPPED UNDER PASSENGER BLADE DISABLING IT. PASSENGER BLADE HAD TO BE REPLACED DUE TO CRACKING OF PLASTIC CLIP 1 WEEK LATER @ 1587 MILES. BOTH BLADES WERE REPLACED AT A FORD DEALERSHIP WITH NON-DEFECTIVE PARTS AT NO COST TO OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10387228March 1, 2011
ELECTRICAL SYSTEM, SEAT BELTS, STEERING
PURCHASED VEHICLE OCTOBER 2010, DRIVER SIDE SEAT BELT UNBUCKLES AND KEY STICKS IN IGNITION AND STEERING WHEEL LOCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383260February 18, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2010 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE SUN ROOF CLOSED AND THE GLASS SHATTERED. NOTHING HIT THE SUN ROOF NOR WAS SHE DRIVING UNDERNEATH AN OVERPASS. SHE IMMEDIATELY DROVE THE VEHICLE TO THE DEALER. THE DEALER ADVISED HER THAT THE SUNROOF GLASS NEEDED TO BE REPLACED AND THE VEHICLE WAS REPAIRED. THE DEALER AND THE MANUFACTURER DID NOT ASSUME ANY RESPONSIBILITY FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,500. UPDATED 5/9/11 *CN UPDATED 05/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370974December 16, 2010
AIR BAGS, AIR BAGS:SIDE/WINDOW
AIR BAGS FAILED TO DEPLOY ON 2010 FORD FOCUS DURING ROLLOVER ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10368728December 2, 2010
WHEELS, STEERING, TRACTION CONTROL SYSTEM, TIRES
MOM AND I WAS DRIVING A RENTAL. 2010 FORD FOCUS. EARLIER THAT DAY SHE WAS DRIVING THE CAR AN COMPLAINED IT WAS WOBBLING WHEN THE STEERING WHEEL STILL. FOR ME, AT FIRST WHEN I WAS DRIVING I THOUGHT IT WAS THE WIND MAKING THE CAR WOBBLE, BUT AS I WAS DRIVING DOWN THE HIGHWAY AND NOTICE MY BACK RIGHT TIRE ROTATION WAS VERY UNUSUAL (IT JUST DIDN'T FEEL RIGHT) SO I SLOW DOWN TO FEEL THE SAME REACTION. WHEN I DID MY CAR FISHTAILED INTO THE MEDIAN WALL OF THE HIGHWAY (SMASHING IN THE RIGHT SIDE OR DRIVER SIDE OF THE CAR) (WHEN HITTING THE WALL , THE BREAKS AND STEERING WHEEL LOCKED UP) AND BOUNCED ME ACROSS TO THE LEFT SIDE OF THE HIGHWAY HITTING THE METAL RAIL THAT HELP ME STOP ROLLING, ENDED UP WITH MINOR INJURIES, SERIOUS HEADACHES, AND A SO CALLED TICKET OF $130 FAILURE TO CONTROL MY VEHICLE I DON'T KNOW IF FORD FOCUS FUNCTION THAT WAY, BUT I WILL NEVER ADVISE ANYONE TO EVER GET A FORD! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10359559October 7, 2010
SEATS
MY 2010 FORD FOCUS CANNOT BE DRIVEN WITH THE HEADREST IN PLACE. IT PUSHES MY HEAD TOO FAR FORWARD TO AN UNNATURAL AND PAINFUL POSTURE. I KNOW IT'S A SAFETY ITEM, BUT I HAD TO REMOVE IT SO IT COMPROMISES RATHER THAN ENHANCES SAFETY. I WOULD REPLACE IT WITH AN AFTERMARKET HEADREST WITH BETTER DESIGN IF I COULD FIND ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355144September 13, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON HIGHWAY 65 MPH THAN I HEARD A LOUD BOOM AND GLASS WAS ALL OVER ME . THE SUN ROOF HAD SHATTERED . PULLED OVER VERY SCARED THAT I MAY HAVE BEEN CUT. SUNROOF WAS VENTED OPEN WHEN THIS HAPPENED . DEALERSHIP REFUSES TO REPLACE AT THEIR COST . HAD TO REPORT TO INSURANCE COMPANY. ON MY WAY TO INDEPENDENT GLASS COMPANY AT MY EXPENSE ! 2010 FORD FOCUS 8700 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347611August 6, 2010
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS, ELECTRICAL SYSTEM, POWER TRAIN
THE STEERING WHEEL AND FRONT WHEELS LOCK IF THE CONTACT KEY IS IN THE OFF POSITION AS DESCRIBED IN MY OWNER'S FOCUS 2010(MANUAL TRANSMISSION) BOOKLET IF WE WANT TO PULL THE FOCUS BEHIND MY 1998 30 FOOT WINNEBAGO ADVENTURER. SO I TURNED THE KEY IN POSITION 2, ACCESSORIES, AND DROVE MORE THAN 500 MILES AFTER ADEQUATE WIRING WAS PERFORMED. THE FOCUS BATTERY WAS DEAD. A FORD DEALER COULD NOT SOLVE THIS MYSTERY. JUST IN CASE MY EML IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344956July 23, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHEN SHE REAR ENDED THE TRUCK IN FRONT HER, THE ENGINE BEGAN SMOKING. THE VEHICLE CAUGHT FIRE AND WAS DESTROYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10344305July 20, 2010
LATCHES/LOCKS/LINKAGES
I WAS NOT ABLE TO TURN THE IGNITION KEY IN MY 2010 FORD FOCUS {SES TRIM LEVEL} PAST HALFWAY BETWEEN THE ACCESSORY AND ON POSITIONS, THEN COULD NOT TURN IT BACK TO "FULL OFF" TO REMOVE KEY. FORD HAS KNOWN ABOUT THIS SINCE THE 2000 MODEL YEAR, BUT HAS NOT ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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