Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10809918December 13, 2015
POWER TRAIN
I PURCHASED MY 2012 FORD FOCUS ON SEPT. 25, 2012. I HAVE HAD PROBLEMS WITH THE TRANSMISSION AND CLUTCH EVER SINCE PURCHASING. ON 7/16/13 FORD PERFORMED A COMPUTER ADJUSTMENT ON THE TRANSMISSION. ON 7/9/14 FORD INSTALLED A NEW CLUTCH IN THE CAR. ON 9/17/15 THEY REPROGRAMMED THE TRANSMISSION. FORD CLAIMS THAT THE PROBLEMS WITH SHUTTERING ON ACCELERATION ARE NORMAL OPERATIONS FOR THE CAR. THEY HAVE ALSO EXTENDED THE WARRANTY ON THE TRANSMISSION BECAUSE "ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE POWERSHIFT 6-SPEED AUTOMATIC TRANSMISSION TO EXHIBIT EXCESSIVE TRANSMISSION CLUTCH SHUDDER DURING LIGHT ACCELERATION. THIS CONDITION MAY BE CAUSED BY FLUID CONTAMINATION OF THE CLUTCH DUE TO LEAKING TRANSMISSION SEALS." THEY EXTENDED THE WARRANTY ON THE CAR TO A 7 YEAR 100,000 MILE WARRANTY FOR THE TRANSMISSION ONLY. ON 12-11-15 I WAS DRIVING MY CAR ON VERY BUSY FOUR LANE ROAD. I CAME TO A STOP AT A RED LIGHT, WHILE ATTEMPTING TO TURN LEFT. WHEN I TRIED TO ACCELERATE FROM THE RED LIGHT MY CAR WOULD NOT SHIFT FROM FIRST TO SECOND GEAR. THE CAR WOULD ONLY ACCELERATE TO AROUND 15 MPH, THE SPEED ON THE ROAD WAS 45 MPH. ONCE I HIT 15 MPH THE ENGINE WOULD JUST REV BUT THE CAR WOULD NOT ACCELERATE OR SHIFT GEARS. I HAD TO STOP IN THE MIDDLE OF THE LEFT LANE AND TURN OFF THE VEHICLE. AFTER RESTARTING THE VEHICLE, IT WOULD SHIFT FROM FIRST TO SECOND GEAR WITH HEAVY SHUDDERING. UPON TAKING MY CAR TO FORD FOR THE 4TH TIME THEY SAID THAT THE CLUTCH FAILED AND THAT THEY NEEDED A NEW CLUTCH. THIS WILL BE THE SECOND NEW CLUTCH THAT THAT THEY HAVE PUT ON THE CAR. THE CAR CURRENTLY HAS ABOUT 22,000 MILES. THIS VEHICLE IS UNSAFE TO DRIVE AND FORD IS UNABLE TO FIND AN APPROPRIATE FIX FOR THE PROBLEM. THEY ARE AWARE OF THE PROBLEMS AND HAVE EXTENDED THE WARRANTY ON THE CAR BUT ARE NOT ABLE TO CORRECT THIS ISSUE. THIS CAR SHOULD BE RECALLED DUE TO THE TRANSMISSION ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809798December 12, 2015
POWER TRAIN
THE AUTOMATIC CLUTCH SHUTTER, SLIPS, AND CAUSES A VERY JERKY RIDE. TRANSMISSION DOES NOT SEEM TO BE IN THE RIGHT GEAR A LOT OF THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809371December 9, 2015
STRUCTURE:BODY
MY DRIVER DOOR SWUNG OPEN AS I WAS TURNING RIGHT FROM A STOP LIGHT ON A CITY STREET. I WAS ABLE TO LATCH THE DOOR BUT IT UNLATCHED AND OPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808663December 6, 2015
POWER TRAIN
I CONTINUE TO HAVE TRANSMISSION PROBLEMS AND I'M CONCERNED THAT THE PROBLEM INVOLVES OTHER SYSTEMS. I FEEL THEIR NEEDS TO A COMPLETE RECALL ON THE POWERTRAIN AND ALSO AN EXTENDED WARRANTY OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807920December 2, 2015
POWER TRAIN
SECOND PROBLEM WAS AT 45,000 MILES WHEN THE TRANSMISSION CONTROL MODULE (TCM) MALFUNCTIONED. THE CAR LOST ALL POWER WHILE RIDING DOWN THE ROAD AND LEFT ME STRANDED IN THE MIDDLE OF THE HIGHWAY. THE CAR WOULD NOT SHIFT INTO PARK AND WAS STUCK IN DRIVE. I COULD NOT GET THE KEY OUT OR ATTEMPT TO CRANK IT BECAUSE THE TRANSMISSION WAS STUCK IN DRIVE. I IMMEDIATELY CALLED THE FORD DEALERSHIP AND THEY TOLD ME THAT I HAD TO GET IT TOWED AND THEY WOULD NOT TOW THE VEHICLE TO THE DEALERSHIP AND IT WOULD BE AT LEAST TWO WEEKS BEFORE THEY COULD DIAGNOSE THE PROBLEM. THEY ENDED UP REPLACING THE TCM MODULE AND I RECEIVED THE CAR BACK AFTER 4 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807917December 2, 2015
POWER TRAIN
TRANSMISSION PROBLEMS THAT FORD WOULD NEVER ADDRESS! FIRST PROBLEM OCCURRED AT 5,000 MILES WHEN THE CAR WOULD SHUT DOWN BY ITSELF WHEN TRYING TO ACCELERATE. THE CAR WOULD LOSE POWER THEN THE ENGINE WOULD SHUT OFF AND THE INSTRUMENT PANEL LIGHTS WOULD LIGHT UP. WHEN YOU CRANK THE CAR BACK UP IT WAS AS IF NOTHING HAPPENED. TOOK IT TO THE FORD DEALERSHIP AND LEFT IT FOR A PERIOD OF 25 DAYS AND THEY WERE UNABLE TO DETECT ANY PROBLEMS. NOTHING WAS DONE TO CORRECT THIS PROBLEM AND THE DEALERSHIP SAID THAT IT WAS A NORMAL THING. BASICALLY THEY BLEW SMOKE UP MY A** ABOUT IT JUST SO I WOULD STOP HARASSING THEM ABOUT IT. THEY WERE NOT EVEN CONCERNED BY THE FACT THAT THIS IS A MAJOR SAFETY ISSUE AND THAT IT COULD HAVE PUT MY LIFE IN JEOPARDY. THIS PROBLEM STILL OCCURRED BUT LESS FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807918December 2, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE STEERING SEIZED. THE CONTACT WAS ABLE TO GET THE VEHICLE OFF OF THE ROADWAY AND TURN OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE STEERING OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR AND LINKAGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807567November 30, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS ENGAGED AT APPROXIMATELY 20 MPH, THE VEHICLE FAILED TO RESPOND WITHOUT WARNING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807578November 30, 2015
STRUCTURE:BODY
PASSENGER SIDE FRONT DOOR LATCH ASSEMBLY BROKE CAUSING THE DOOR TO SWING OPEN WHILE DRIVING. THIS OCCURRED WHILE DRIVING THROUGH A PARKING LOT AT THE MALL AND MY WIFE ALMOST FELL OUT OF THE CAR. NOT ONLY WAS SHE FORCED TO CATCH HERSELF AND THE DOOR FROM FLYING OPEN BUT NOW I AM FORCED TO USE A RATCHET STRAP TO HOLD THE DOOR CLOSED AS THE LOCAL FORD DEALER STATED THEY ARE STILL WAITING TO GET THE PART BUT HAVE NO IDEA WHEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806660November 25, 2015
POWER TRAIN
TRANSMISSION/ CLUTCH HAS ALWAYS GIVEN US PROBLEMS. WE HAVE BEEN IN FOR REPAIRS MORE TIMES THEN I CAN COUNT FOR SEALS ON THE CLUTCH, REPROGRAMMING AFTER REPROGRAMMING AND REPLACING THE CLUTCH ITSELF. IT STILL SHUDDERS LURCHES AND DOES NOT DRIVE SAFELY. I HAVE TRIED TO GET HELP AND GIVEN UP A THOUSAND TIMES OVER THE THREE YEARS I HAVE OWNED THE CAR. THANK GOD IT HASN'T GOTTEN ME KILLED YET. CLUTCH GAVE OUT AGAIN THE OTHER DAY AND IT BUCK AND JERKED HARDER THAN IT EVER HAS. I PULLED OUT IN FRONT OF SOMEONE AND COULD NOT ACCELERATE FOR A WHOLE 1 MIN. WAS GETTING READY WITH MY FLASHERS TO PULL OVER THEN IT BUCKED AND ROLLED ENOUGH TO GET TO MY HOUSE... I'M NOW PAST THE FORD EXTENDED WARRANTY... $1700 QUOTE FROM THE DEALER TO REPLACE A DEFECTIVE PART THAT WILL MOST LIKELY FAIL AGAIN WITHIN THE YEAR. HOW CAN THEY CONTINUE TO TRY AND COVER UP THIS ISSUE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806753November 25, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A LEFT OR RIGHT TURN, THE VEHICLE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT PURGE VALVE NOT OPENING PROPERLY. AS A RESULT, THE FUEL PUMP, PURGE VALVE, PURGE TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806482November 24, 2015
STEERING
I WAS DRIVING ON THE FREEWAY WHEN THE POWER STEERING SYSTEM FAILED. THE DASH LIGHT CAME ON WITH POWER STEERING ASSIST FAULT. THE CAR IS VERY DIFFICULT TO STEER AND CREATED A SAFETY ISSUE FAILING ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806484November 24, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
FOR THE FIFTH TIME IN ONLY EIGHT MONTHS, THE TRANSMISSION HAS MALFUNCTIONED IN THIS VEHICLE, CAUSING IT TO STOP ACCELERATING OR STALL. IT IS A SAFETY HAZARD, AS IT HAS HAPPENED ON THE HIGHWAY TWICE AND HAS BEEN ON THE STREET IN MOTION THE REMAINING THREE TIMES. EACH TIME WE HAVE TAKEN IT TO THE SHOP AT THE OWNER'S EXPENSE AND IT HAS REQUIRED TOWING EACH TIME BECAUSE IT NO LONGER ACCELERATES. THE TRANSMISSION SENSORS (THERE ARE TWO) CONTINUE TO MISFIRE AND FAIL, DESPITE BEING REPLACED SEVERAL TIMES. THIS CAR WAS BOUGHT NEW IN 2012 AND HAS HAD ISSUES SINCE THE PURCHASE. WE HAVE TWO CHILDREN AND ANOTHER IS DUE AT THE END OF JANUARY AND I DO NOT FEEL SAFE DRIVING THIS CAR, AS IT HAS ALMOST BEEN THE RESULT OF SEVERAL ACCIDENTS WHEN IT STALLS AND SHUDDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806574November 24, 2015
ENGINE
I AM CURRENTLY ON MY 2ND CLUTCH ON MY 2012 FORD FOCUS. I AM STILL EXPERIENCING SHUDDERING AND MISS SHIFTING WHEN DRIVING. THIS CAUSES LURCHING WHEN TAKING OFF AND HAVE ALMOST BEEN IN A FEW CRASHES. SPEAKING WITH FORD CORPORATE THERE IS CURRENTLY NO FIX FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806214November 23, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING ON TWO SEPARATE OCCASIONS. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE DEALER HAD NOT DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NO REPAIRED. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794618November 18, 2015
POWER TRAIN
TRANSMISSION SHIFTS IMPROPERLY CAUSING SHUDDER EFFECT. AT IDLE THE VEHICLE SHUDDERS AS IF ITS GOING TO DIE OUT. THE SHUDDER HAPPENS MOSTLY ON HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794648November 18, 2015
ELECTRICAL SYSTEM
WHILE DRIVING, THE "DRIVER SIDE DOOR OPEN" ALARM CHIMES, THE LIGHTS FLASH ON AND OFF AND THE DOORS WILL NOT REMAIN LOCKED. THEY UNLOCK AND LOCK ON THEIR OWN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794726November 18, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE MAKING A TURN, THE REAR DRIVER SIDE DOOR SUDDENLY OPENED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794500November 17, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE TRANSMISSION OVERHEATED, THE WARNING LIGHT ILLUMINATED, AND THE ENGINE STALLED. THE FAILURE RECURRED SEVEN TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790551November 16, 2015
POWER TRAIN, WHEELS, EXTERIOR LIGHTING
PURCHASED VEHICLE 6 MONTHS AGO FROM AUTO NATION FORD UNION CITY, GA. FIRST THERE WAS A PROBLEM WITH TIRE, THEN THERE IS A PROBLEM WITH " BRAKE LAMP" THEN THERE IS A MAJOR PROBLEM WITH " TRANSMISSION MALFUNCTION". CAR WOULD NOT ACCELERATE AND STOPPED IN MID TRAFFIC. AUTO NATION "SAID" THEY REPAIRED AS A RESULT OF RECALL, BUT I DROVE THE CAR 8 HOURS AFTER I PICKED IT UP FROM AUTO NATION AND CAR STILL HAVING THE SAME " TRANSMISSION MALFUNCTION" PROBLEM, I COULD NOT ACCELERATE, AND CAR STOPPED ON HIGHWAY. IN ADDITION, THE " BRAKE LAMP" MESSAGE ALSO FLASHED ON THE DASH. I TOOK CAR BACK TO THE DEALER WHERE IT REMAINS WITH AUTO NATION FORD, UNION CITY, GA. THE CAR IS UNSAFE TO DRIVE. FURTHERMORE, PLEASE INVESTIGATE THE DISHONEST SERVICE AND SALES PRACTICES AT THIS DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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