Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10821294January 20, 2016
UNKNOWN OR OTHER
DRIVERS DOOR LATCH DID NOT LATCH WHILE PARKED. I PULLED. INTO A PARKING SPACE AND WHEN I GOT OUT THE DOOR WOULD NOT LATCH AS IF THE SPRING WAS NO LONGER WORKING. I TOOK IT TO THE DEALER AND THEY WERE ABLE TO FIX IT THE NEXT DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821290January 20, 2016
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER SIDE DOOR UNLOCKED AND OPENED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT INQUIRED ABOUT RETURNING THE VEHICLE. THE DEALER WAS NOT WILLING TO REPURCHASE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 04/14/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821306January 20, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DOOR LATCHES FRACTURED AND WARNING LIGHTS ILLUMINATED. THE REAR AND FRONT DRIVER SIDE DOORS WOULD NOT LATCH. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT NOTIFIED THE MANUFACTURER AND THE VEHICLE WAS REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 04/13/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821310January 20, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED AND PREVENTED THE DOOR FROM CLOSING. THIS WAS A RECURRING ISSUE. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821322January 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING MY 2012 FORD FOCUS HATCHBACK, THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE IDLED ROUGH AND THE ENGINE STOPPED WORKING. RESTARTED AND TOOK VEHICLE TO DEALER. DEALER STATED THAT THE EMISSIONS CONTROL SYSTEM HAD PULLED A VACUUM ON THE FUEL TANK CAUSING RAW FUEL TO ENTER THE EMISSIONS CONTROL SYSTEM AND THE ENGINE CAUSING THE ISSUES. THE TANK HAD TO BE REPLACED DUE TO COLLAPSE AND THE EVAP TANK, TUBING, CONTROL VALVE AND FUEL PUMP. PER FORD TSB 11-09-03. SHOULDN'T THIS BE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820959January 19, 2016
POWER TRAIN
CLUTCH SLIPPING; 60200 MILES ON THE CAR. CLUTCH IS SLIPPING AS WAS CONFIRMED BY MY MECHANIC. THE CLUTCH HAS TO REPLACED AND FORD WILL NOT FIX IT. NO REASON THE CLUTCH SHOULD NEED TO BE REPLACED THIS SOON. I HAVE HAD OTHER MANUAL VEHICLES WHERE THE CLUTCH LASTED 150K OR EVEN 190K MILES. CLEARLY A FAULTY DESIGN AND OR PRODUCT. BUYER BEWARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820816January 18, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
TRANSMISSION IS ERRATIC, YOU DO NOT KNOW WHAT IT MIGHT DO. IT HAS A SHUTTERING SOUND COMING FROM UNDERNEATH THE VEHICLE WHEN GOING 20-40 MILES PER HOUR. DRIVERS SIDE WINDOW DOES NOT OPEN AND HAVE 'INFORMATION' LIGHT IS ON FOR LOW PRESSURE ON TIRES AND AREN'T CURRENTLY LOW. BRAKES ARE MAKING A GROWLING NOISE WHEN COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820833January 18, 2016
POWER TRAIN
SINCE SEPTEMBER 2014, THE TRANSMISSION HAS SHUDDLERS, AND SHAKES VIOLENLY, WHILE THE VEHICLE ACCELERATES, DEACCELERATES OR EVEN IN REVERSE. THE TRANSMISSION IS EXTREMELY LOUD WHILE THE VEHICLE IS EITHER DRIVE OR REVERSE AS WELL. MY VEHICLE HAS BEEN TAKEN TO FOUR DIFFERENT FORD DEALERS AT FIVE DIFFERENT FOR THIS ISSUE AND YET THIS PROBLEM HAS NOT REPAIRED. SINCE SEPTEMBER 2014 TO PRESENT THE VEHICLE ISSUES HAS WORSEN BY INCREASED EXCESSIVE NOISE LEVELS AND THE DRIVABILITY AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820845January 18, 2016
POWER TRAIN
TRANSMISSION SHUTTERS AND SLIPS WHEN HOT OR WHEN GOING UP STEEP HILLS. TRANSMISSION WILL NOT DOWNSHIFT WHEN PRESSING HARDER ON GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820614January 16, 2016
ELECTRICAL SYSTEM, ENGINE
I DRIVE A 2012 FORD FOCUS. I BOUGHT THE CAR USED IN JANUARY 2015. IN THE FALL OF 2015 MY CAR BEGAN JOLTING EVERY TIME I PUT PRESSURE ON THE GAS, THIS WAS ALARMING. WHEN IT BECAME WORSE, I BOUGHT THE CAR TO A FORD DEALERSHIP, AND CAME TO FIND THAT THE TRANSMISSION WAS RECALLED. TO FIX THIS FORD HAD A STRICT PROTOCOL TO FIX THE TRANSMISSION IN A 3 STEP PROCESS. THE MECHANICS ARE ONLY TOLD TO DO STEP 1, AND THEN IF THE PROBLEM PERSISTS MONTHS AFTER THE REPAIR, CONTINUE WITH STEP 2 AND SO ON. THE TRANSMISSION STARTED JOLTING AGAIN A FEW MONTHS LATER, THIS TIME WORSE. I HAVE BEEN WAITING A MONTH FOR THE FORD DEALERSHIP TO GET THAT PART THAT WILL "FIX" MY PROBLEM, WHILE I WAS ASSURED THE PROBLEM WOULD NOT GET WORSE. IN THAT TIME A PIECE IN THE EXHAUST HAS ALSO BEEN RECALLED, NEITHER ONE OF MY WINDOWS IN THE FRONT TWO SEATS WILL GO DOWN, AND THE JOLTING HAS BECOME INCREDIBLY UNSAFE. THERE HAVE BEEN TWO OCCASIONS WHERE MY CAR HAS JUST COME TO A COMPLETELY ALARMING STOP WHILE DRIVING UP TO 20 MPH, ON A BUSY TWO LANE STREET. I TAKE THIS STREET EVERYDAY TO AND FROM WORK. THERE IS NO OTHER OPTION. I AVOID THE HIGHWAY COMPLETELY NOW. I FEEL COMPLETELY UNSAFE AND ON GUARD AT ALL TIMES WHILE I AM DRIVING THIS VEHICLE. BECAUSE OF MY EXPERIENCE WTH THIS CAR IN ONLY A YEAR I WILL NEVER PURCHASE A FORD VEHICLE EVER AGAIN. I REGRET EVER DRIVING IT OFF OF THE LOT. I AM ONLY 25 YEARS OLD, AND CAN'T AFFORD TO TRADE THIS IN RIGHT NOW, AND THAT IS ALL I WANT TO DO. IT IS NOT A NICE FEELING TO HAVE A PIT IN YOUR STOMACH EVERY TIME YOU BUCKLE YOUR SEATBELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820361January 15, 2016
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
I PURCHASED MY CAR IN JUNE 2012. I HAVE HAD TO REPLACE THE CLUTCH THREE TIMES DUE TO ISSUES. I HAVE HAD TO HAVE THE ROOF LINER REINSTALLED AS IT HAD COME LOOSE. NOW, ONLY A MONTH AFTER THE $700 REPAIR FOR THE ROOF, I AM NOW TOLD TO PAY $950 TO REPAIR MY BRAKE BOOSTER WHICH AS BROKEN AND MESSED UP THE PRIMARY SHAFT. MY CAR HAS LESS THAN 30,000 MILES ON IT AND IS ONLY 3.5 YEARS OLD, YET SEEMS TO BE FALLING APART NOW THAT IT IS OUT OF WARRANTY. I ASKED IF I HAD DONE ANYTHING TO CAUSE THE BRAKE BOOSTER TO FAIL, AND WAS TOLD "NO, IT IS JUST A MECHANICAL FAILURE," THAT I HAVE TO PAY FOR BECAUSE IT IS OUT OF WARRANTY. I WAS ALSO TOLD THAT THERE WAS NO WAY THAT THE MECHANICS COULD HAVE SEEN THE ISSUE, EVEN THOUGH IT MYSTERIOUSLY STARTED LESS THAN 2 WEEKS AFTER I HAD IT IN THE SHOP FOR OVER A WEEK. AFTER GETTING THE ROOF LINER AND CLUTCH REINSTALLED I WAS TOLD THAT THEY HAD ALSO UPDATED ALL OF THE SOFTWARE IN MY CAR. A LITTLE OVER A WEEK LATER THE CHECK ENGINE LIGHT CAME ON AS I WAS STOPPED AT A RED LIGHT. I THOUGHT IT WAS A SOFTWARE GLITCH AS THE LIGHT TURNED OFF WHEN I STARTED DRIVING AGAIN. IT HAPPENED ONCE MORE ABOUT A WEEK OR SO LATER, BUT IT WAS AT THE SAME STOPLIGHT, SO I THOUGHT IT MAY BE THE PARTICULAR ANGLE OF THE CAR AT THAT LIGHT OR SOMETHING, BUT RESOLVED TO TAKE IT IN IF IT HAPPENED AGAIN. I WAS GONE FOR 2 WEEKS FOR CHRISTMAS BREAK, THEN WHEN I CAME BACK THE LOW BRAKE FLUID LIGHT CAME ON EVERY TIME I WAS STOPPED FOR MORE THAN 30 SECONDS. I STOPPED DRIVING MY CAR UNTIL I COULD GET IT INTO THE SHOP. SO, WITH LESS THAN A MONTH OF DRIVING MY CAR SINCE IT WAS LAST IN THE SHOP, APPARENTLY $950 IN DAMAGE WAS DONE THAT, WHILE NOT MY FAULT "COULD NOT HAVE BEEN AVOIDED" AND IS SOMETHING I HAVE TO PAY FOR IF I WANT MY CAR TO BE SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820325January 14, 2016
POWER TRAIN
I AM HAVING ISSUES WITH THE TRANSMISSION IN MY VEHICLE. IT HAS BEEN IN THE SHOP 30 DAYS NOW WAITING TO HAVE IT'S 3RD TRANSMISSION SINCE BIRTH. IT HAS HAD TWO REPROGRAMS OF THE MODULE AS WELL. THIS CAR IS UNSAFE AND DANGEROUS TO DRIVE. IT SHUDDERS AND SHIFTS TERRIBLY. IT SEEMS TO WANT TO START IN THIRD OR FOURTH GEAR MANY TIMES, EXPOSING ME TO DANGER WHEN PULLING OUT INTO THE HIGHWAY. THIS CAR NEEDS TO BE BOUGHT BACK. I HAD THE TRANS REPLACED IN OCT OF 14 AND IT MADE IT A WHOLE 14 MONTHS BEFORE NEEDING TO BE REPLACED AGAIN. THE REGIONAL CUSTOMER SERVICE MANAGER WILL NOT DO ANYTHING BUT "EXPEDITE" PARTS THAT ARE ALREADY ON BACKORDER AND THE SERVICE MANAGER AT OUR DEALERSHIP SAYS ARE FAULTY ANYWAY. FORD CAN'T SEEM TO MAKE THIS WORK AND I AM PAYING THE PRICE. THERE ARE SIGNIFICANT ISSUES ON THIS MAKE OF CAR BY MULTIPLE OWNERS. IT'S TIME THEY WERE FORCED TO BUT THESE PIECES OF JUNK BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820343January 14, 2016
VISIBILITY/WIPER
MY ISSUE APPEARS TO BE REMARKABLY SIMILAR TO THE ISSUE WITH RECALL NUMBER 12V149000, THOUGH MY VEHICLE WAS NOT INCLUDED IN THAT RECALL AS IT APPEARS IT WAS MANUFACTURED A FEW MONTHS AFTER THE LATEST MANUFACTURE DATE INCLUDED IN THE RECALL. I AM EXPERIENCING IDENTICAL ISSUES AS DESCRIBED IN THAT RECALL. MY PASSENGER SIDE WINDSHIELD NO LONGER WORKS AT ALL. I BELIEVE RECALL NUMBER 12V149000 SHOULD BE EXPANDED, BECAUSE IT LOOKS LIKE MORE MODELS ARE AFFECTED BY THE MISSING SEAL IN THE WIRING HARNESS CONNECTOR. I HAVE DONE NOTHING TO THE WINDSHIELD WIPERS OUTSIDE OF REPLACING THEM EVERY 1-2 YEARS AS THEY WEAR OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819889January 13, 2016
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
FOCUS HAS BEEN UNDER MANY RECALLS AND AT FORD FOR REPAIR MULTIPLE TIMES FOR TRANSMISSION. EVERY 6 MONTHS ISSUES OCCUR CAUSING ME TO TAKE BACK INTO FORD. LAST COUPLE WEEKS I NOTICED INTERMITTENTLY, WHEN I TAKE FOOT OFF ACCELORATOR, RPMS CONTINUE TO INCREASE, AND CAR DOES NOT SLOW DOWN, CAUSING ME TO PUMP BREAKS MULTIPLE TIMES TO BE ABLE TO STOP. YESTERDAY DURING A SNOW STORM, I AGAIN TOOK FOOR OFF ACCELERATOR, THIS TIME THE CAR AGAIN WOULD STILL CONTINUE TO DRIVE WITHOUT MY CONTROL, CAUSING ME TO SPIN OUT, NOT ONCE BUT THREE TIMES. I DID NOT GET HIT BY OTHER CARS AS EVERYONE WAS GOING SLOW, BUT I DID HAVE TO CALL INTO WORK AS MY CAR WAS NOT SAFE TO DRIVE. THIS IS NOW A SAFETY CONCERN FOR MY FOCUS, AND MYSELF, AND MY PAYCHECK. SOMETHING HAS TO GIVE AS FORD, HAS OFFERED NOTHING BUT TO KEEP BRINGING IT BACK WHEN ISSUES OCCUR. THIS IS NOT APPROPRIATE CUSTOMER SERVICE, AND I FEEL THERE IS A HUGE SAFETY CONCERN FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820032January 13, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WAS AN UNKNOWN WARNING MESSAGE THAT ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE STEERING WHEEL FUNCTION AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. ...UPDATED 03-10-16 *BF THE CONSUMER STATED THAT THE EPAS SYSTEM WENT OFFLINE. AND THE STEERING BECAME DIFFICULT. THE VEHICLE WAS RESTARTED AND THE EPAS SYSTEM RETURNED. THE FAILURE OCCURED WHILE DRIVING AND ATTEMPTING TO CLIMB A SNOW COVERED ROAD. UPDATED 11/2/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819368January 11, 2016
POWER TRAIN
I CAN SPEND THE REMAINDER OF MY DAY REGURGITATING ALL THE ISSUES THOSE THAT HAVE PROCEEDED ME HAVE DETAILED OR SAY THIS. I PURCHASED THE 2012 FORD FOCUS TITANIUM (WITH EVERYTHING) IT'S A GREAT CAR ON THE INSIDE AND THE ENGINE FOR A 4 CYLINDER KICKS @$$ SINCE 2012 IT HAS HAD MAJOR REPAIR OR REPLACEMENT (NOT JUST SOFTWARE UPDATES X3) 4 TIMES.... THAT'S RIGHT 4 MAJOR TRANSMISSION ISSUES, 1 NEW TRANSMISSION AND SEVERAL REBUILDS. THIS TRANSMISSION ISSUE WILL ENSURE I NEVER BUY A FORD AGAIN...!!!! FINAL STRAW CHRISTMAS 2015 DRIVING DOWN THE STREET LOOKING AT THE LIGHTS ENJOYING THE COLD WEATHER, HOLIDAYS, ETC. CAR SLAMS (I MEAN LITERALLY WE WERE THROWN FORWARD AND OUR SEAT-BELTS LOCKED IN PLACE) AND THE AWESOME SYNC SCREEN DISPLAYED "SEEK IMMEDIATE TRANSMISSION REPAIR"... FAMILY AND I SPENT THE REMAINDER OF THE CHRISTMAS HOLIDAY IN A RENTAL. ONLY TO BE TOLD "GLAD THAT DID NOT HAPPEN TO YA ON THE HIGHWAY HUH, IT WAS ONLY THE TRANSMISSION CONTROL UNIT THAT NEEDED TO BE REPLACED" IMAGINE WHAT WOULD HAVE HAPPENED IF I HAD BEEN AT SPEED ON THE HIGHWAY!!! WTF?
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10818880January 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 02/26/16*LJ THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER, WHERE THEY REPLACED THE VACUUM CYLINDER. HOWEVER, SHE CONTINUED TO EXPERIENCE PROBLEMS. UPDATED 02/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818622January 7, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WOULD NOT LATCH AND THE DOOR OPEN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES); HOWEVER, THE VIN AND MODEL WERE NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818732January 7, 2016
POWER TRAIN
I PURCHASED A 2012 FORD FOCUS SEL LAST YEAR. I HAVE HAD CONTINUOUS PROBLEMS WITH THE TRANSMISSION SINCE PURCHASING THIS VEHICLE. WHEN TAKING OFF (SHIFTING FROM 1ST TO 2ND GEAR), THE TRANSMISSION MAKES A SHUDDERING NOISE, THE VEHICLE FAILS TO ACCELERATE, AND THE CAR BOUNCES AS IT STRUGGLES TO SHIFT GEARS. I BELIEVE THIS PROBLEM IS WELL KNOWN TO FORD SINCE NUMEROUS CONSUMER WEBSITES HAVE CUSTOMERS WITH SIMILAR COMPLAINTS. SOON AFTER PURCHASE, I HAD IT BACK IN THE SERVICE DEPARTMENT. I HAD A TECHNICIAN DRIVE AROUND WITH ME. THE TECHNICIAN STATED THAT EVERYTHING WAS NORMAL AND THAT THE CLUTCH PLATE JUST GETS DIRTY BY TOO "GINGERLY" ACCELERATING. HE WALKED ME THROUGH HOW TO POWER BRAKE (HOLDING DOWN THE BRAKE, FLOORING THE GAS PEDAL, AND THEN RELEASING THE BRAKE TO QUICKLY ACCELERATE THROUGH THE FIRST 3 GEARS). THIS APPEARED TO HELP FOR A DAY OR TWO, BUT I FIND IT HARD TO BELIEVE THAT THIS IS THE SOLUTION FOR A $12,000 CERTIFIED PRE-OWNED VEHICLE THAT I PURCHASED. I RECENTLY RECEIVED A RECALL NOTICE CLAIMING THAT THE TCM SOFTWARE NEEDED TO BE UPDATED AND THAT THE TRANSMISSION WARRANTY WOULD BE EXTENDED. I HAD THIS UPGRADE COMPLETED WITH NO IMPROVEMENT TO THE SITUATION. THE TECHNICIAN THAT I SPOKE WITH SAID THE UPGRADE WILL PROBABLY NOT HELP THE SHUTTERING. HE SUGGESTED AGAIN THAT I GIVE IT MORE GAS WHEN ACCELERATING. HE SAID SOMETHING ABOUT IT BEING SIMILAR TO A STICK SHIFT STALLING WHEN NOT ENOUGH GAS IS APPLIED. THIS DOES NOT WORK. I GIVE IT MORE GAS TO NO AVAIL. I HAVE ALSO RECENTLY SEEN WHERE A CLASS ACTION SUIT AGAINST FORD FOR SIMILAR COMPLAINTS FROM CUSTOMERS. MY 17 YEAR OLD DAUGHTER FREQUENTLY DRIVES THIS VEHICLE AND I FEEL IT IS A SAFETY ISSUE THAT NEEDS PROMPT ATTENTION. I HAVE BEEN A LOYAL FORD CUSTOMER FOR MANY YEAR. PLEASE LET ME KNOW WHAT RESOLUTION YOU HAVE FOR MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818781January 7, 2016
POWER TRAIN
I PURCHASED A 2012 FOCUS IN 2012 IN DALLAS WITH 7,000 MILES ON IT. SINCE THE VERY BEGINNING THE TRANSMISSION SHUTTERS UPON LEAVING A RED LIGHT. I TOOK IT BACK AND FORD TOLD ME IT WAS NORMAL FOR THAT MODEL UNTIL THEY CAME UP WITH A NEW TRANSMISSION PROGRAMMING. IT WAS VERY ALARMING. I HAVE TAKEN THE CAR TO FORD 4 TIMES FOR THE SAME ISSUE THAT SEEMED TO BE GETTING WORSE. THEN IN MARCH 2015 THEY CAME UP WITH THE COMPUTER REPROGRAMMING FOR THE TRANSMISSION. I TOOK IT ANOTHER 3 TIMES FOR THEM TO FINALLY DECIDE TO REPROGRAM IT ON MY CAR ALTHOUGH IT WAS A RECALL. FINALLY, WHEN WE THOUGHT THIS WOULD SOLVE THE PROBLEM, THE TRANSMISSION STOPPED WORKING THE WEEK THAT THEY PERFORMED THE UPDATE. NOW THEY ARE QUOTING US WITH $2,200 FOR A NEW CLUTCH TO BE PUT IN A FAULTY TRANSMISSION BY DESIGN. THERE ARE SEVERAL CLASS ACTION LAWSUITS OUT THERE FOR THAT TRANSMISSION. THEY ALSO TOLD US IT WAS NOT UNDER WARRANTY. THEY SUPPOSEDLY SENT A "CUSTOMER SATISFACTION PROGRAM" FOR THE CLUTCH IN AUGUST 2014 TO FIX THE ISSUE THAT NOW HIT US DUE TO THEIR FAULTY TRANSMISSION. HOWEVER, THIS LETTER WAS NEVER SENT TO US. WE HAVE RECEIVED EVERY SINGLE LETTER FROM THEM BUT THAT ONE AND NOW THE CAR IS OVER THE 100,000 MILE LIMIT OF THAT CUSTOMER SATISFACTION PROGRAM. WE WOULD THINK THAT UPON OUR 7 VISITS FOR THAT ISSUE THAT SOMEONE IN SERVICE WOULD HAVE MENTIONED THAT THEY CAN FIX IT FOR FREE. FORD HAS BEEN IN COMPLETE DENIAL OF THIS TRANSMISSION ISSUE AND WILL NOT FIX THE SAFETY ISSUE THAT THEY CREATED ALTHOUGH THEY HAD THE CHANCE TO AT MORE THAN ONE OCCASION. THE CAR IS NO LONGER OPERABLE PAST FIRST GEAR AND 15MPH. 7 VISITS IN WHICH THEY IGNORED THE DANGER THAT WE WERE PRESENTING THEM...WHILE THEY PERFECTLY KNEW A RECALL WAS AVAILABLE FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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