Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10825649February 11, 2016
POWER TRAIN
CLUTCH WAS RECALL AND IT WAS REPLACED BY LOCAL DEALERSHIP INSTALLED NOV 2015, GILLETTE WY, AND NOW TRANSMISSION GAVE OUT, DEALERSHIP STATED THAT IT NEEDS AN OVERHAUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825348February 10, 2016
UNKNOWN OR OTHER
FRONT DRIVER SIDE DOOR WILL NOT CONSISTENTLY LATCH CLOSED. CAR WAS PARKED WHEN I FIRST NOTICED THE DOOR WAS AJAR. HAD TO DRIVE WITH THE DOOR IMMOBILIZED BY SPEAKER WIRE AND HOLDING IT WITH MY HAND UNTIL I HAD TIME TO REPEATEDLY CLOSE IT IN HOPE OF IT STAYING SHUT. AFTER 45 MINUTES, IT STAYED SHUT UNTIL THE FEW TIMES I ACCIDENTALLY OPENED IT WITHOUT THINKING WHICH WOULD RESULT IN SIMILAR ADVENTURES IN GETTING IT TO CLOSE. SPEAKING TO THE DEALERSHIP, THEY KNEW EXACTLY WHAT PART I NEEDED WITHOUT MUCH EXPLAINING OF THE PROBLEM AND I WAS TOLD MY EXTENDED WARRANTY WOULD NOT COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825039February 9, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THIS FAILURE FOR ABOUT A YEAR AND HALF. THE DEALER HAD TO REPLACE THE CLUTCH UNDER A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825106February 9, 2016
STRUCTURE:BODY
ONE DAY WHEN DAY OUR SON WAS A PASSENGER IN OUR DAUGHTER'S FOCUS AND THEY ARRIVED HOME, HE EXITED THE VEHICLE AND WHEN HE TRIED CLOSING THE DOOR, IT WOULDN'T CLOSE. I WENT TO CHECK IT OUT AND SURE ENOUGH IT WOULDN'T CLOSE (LATCH). AFTER A FEW TRIES WE DISCOVERED THAT IF WE SLAMMED THE DOOR AS HARD AS POSSIBLE, IT WOULD LATCH. WE DID THIS FOR A FEW WEEKS AND THEN ONE DAY IT JUST WOULDN'T LATCH NO MATTER HOW HARD YOU SLAMMED IT. WE DECIDED TO NOT ALLOW ANYONE TO DRIVE IN THE PASSENGER SEAT. WE HAD TO TIE THE SEAT BELT AROUND THE DOOR HANDLE SO THAT THE DOOR WOULD STAY CLOSED. ONCE THIS HAPPENED WE CALLED AND SCHEDULED AN APPOINTMENT WITH SAN TAN FORD TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825124February 9, 2016
POWER TRAIN
THIS IS FOR THE SELECTSHIFT TRANSMISSION. MY VEHICLE HAS HAD MULTIPLE TRANSMISSION SHUDDERING ISSUES IN THE PAST, ONCE IN 2013, AND THEN AGAIN IN OCT OF 2014. THE ISSUES WERE "RESOLVED", BUT ON JAN 27TH, MY TRANSMISSION JUMPED AND MY CHECK ENGINE LIGHT CAME ON. JAN 28TH, MY TRANSMISSION STOPPED WORKING ALL TOGETHER WHILE DRIVING ON THE HIGHWAY, ALMOST CAUSING AN ACCIDENT. THE TRANSMISSION DISENGAGED AND WOULD NOT ENGAGE WITH THE CAR DECELERATING TO A STOP. THE TRANSMISSION CONTROL MODULE FAILED THIS TIME, AND THE CLUTCHES WERE SUPPOSED TO BE REPLACED AS WELL. THE CLUTCHES WERE NOT REPLACED LIKE THEY WERE PROMISED AND I AM AWAITING FOR THEM TO GET SCHEDULED AND SENT IN. I DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825164February 9, 2016
STEERING
ELECTRIC POWER ASSIST SYSTEM - LOST POWER STEERING. LOST POWER STEERING SEVERAL TIMES WHEN STARTING THEN RESET IT SELF WHEN SHUT OFF. LAST TIME HAPPENED WHILE DAUGHTER DRIVING CAR. NOW AT SHOP. BEING CHARGED $2200 TO FIX WHILE STILL PAYING ON VEHICLE. IRRITATING. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824765February 8, 2016
UNKNOWN OR OTHER
THIS CAR HAS A CLUTCH PROBLEM AND FORD KNEW IT AND A RECALL WAS NEVER ISSUE. I NOW HAVE TO SPEND OVER $1400 TO REPAIR THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824731February 7, 2016
POWER TRAIN
PURCHASED VEHICLE IN JUNE 9TH 2012, AFTER A WEEK OF DRIVING I NOTICED A VIBRATION WHEN THE CAR WAS SHIFTING FROM A DEAD STOP TO SECOND OR EVEN SOMETIMES INTO THIRD GEAR AND REPORTED THIS TO BILL KNIGHT FORD. SERVICE MANAGER WENT WITH MYSELF AND WIFE FOR A TEST DRIVE AND SAID THIS WAS NORMAL AND IF IT PERSISTED BRING IT BACK AND THEY WOULD TRY AND RESOLVED THE PROBLEM. WE TOOK THIS BACK TIME AND TIME AGAIN AND WAS TOLD FORD WAS WORKING ON THIS PROBLEM, FINALLY I INSISTED THAT THIS PROBLEM BE REPAIRED. I TOOK MY CAR IN AND BILL KNIGHT REPLACED THE CLUTCH AND THIS RESOLVED THE PROBLEM FOR ABOUT A MONTH, WHEN THE PROBLEM CAME BACK IT WAS MUCH WORSE AND IT EFFECTED MY GAS MILEAGE AND THE VIBRATION TURNED INTO A HEAVY SHUTTER AT TIMES. MY WIFE STARTED GETTING HEADACHES AND WITH HER HAVING SURGERY ON HER NECK I STARTED WONDERING IF THE FORD FOCUS WAS GIVING HER THE PROBLEM. I SUGGESTED THIS TO THE SERVICE ADVISOR AND HE JUST DID NOT EVEN WRITE THIS DOWN. MY WIFE HAS HAD 2 EPIDURAL SINCE THE FIRST REPAIR AND I HAVE TALKED WITH THE SERVICE MANAGER AND SALES MANAGER ABOUT THIS PROBLEM. THE SALES MANAGER WANTS ME TO TRADE THE CAR IN BUT I THINK THIS CAR SHOULD BE REPAIRED WITH A NEW WARRANTY ON THE DRIVE TRAIN OR I BE GIVEN A NEW CAR TO REPLACE THE DEFECTED ONE. FORD SHOULD ALSO PAY FOR ANY AND ALL OF MY WIFE'S MEDICAL BILLS INCLUDING PAIN AND SUFFERING, AND MY LOST TIME FROM WORK WHILE SHE WAS INCAPACITATED. I REALLY THINK BILL KNIGHT FORD SHOULD BE PUT ON NOTICE FOR SELLING CARS THAT THEY HAD PRIOR KNOWLEDGE THAT WERE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10824458February 5, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE BEEN HAVING TRANSMISSION ISSUES WITH MY 2012 FORD FOCUS. WE PURCHASED THE CAR BRAND NEW OFF THE LOT IT HAD 4 MILES ON IT WHEN PURCHASED. NOT EVEN A YEAR AFTER PURCHASE WE STARTED HAVING ISSUES WITH THE GEARS NOT WANTING TO SHIFT PROPERLY. WE SENT CAR TO DEALERSHIP FOR REPAIR. IT WAS FIXED FOR A WHILE UP UNTIL RECENTLY AND WE HAVE BEEN TRYING TO GET IT FIXED SINCE. I GOT INTO A WRECK BECAUSE MY CAR BOGGED OUT AT A REDLIGHT CAUSING ME TO GET STUCK UNDER A REDLIGHT AND BEING HIT WHILE OCCUPYING THE ROAD. MY CAR HAS BEEN AT DEALERSHIP EVER SINCE. THEY CALLED US ABOUT ONE WEEK AFTER THE WRECK TO LET ME KNOW THAT THE RECALL FOR THE TRANSMISSION MODULE HAD BEEN FIXED AND THEY DROVE IT AND EVERYTHING CHECKED OUT FINE. SO MY HUSBAND GOES AND GETS THE CAR AND IT BREAKS DOWN ON HIM NOT FAR FROM LEAVING THE DEALERSHIP. THE CAR JUST COMPLETELY QUIT SHIFTING AND BOGGED OUT AND RPM SHOT UP WAY HIGH. HE HAD TO LEAVE ON THE SIDE OF THE ROAD. SO HERE GOES TRIP 3 BACK TO DEALERSHIP FOR REPAIRS FOR THE SAME THING THAT HAS SUPPOSED TO HAD BEEN FIXED. WHY HAS THE GOVERNMENT ISSUED A RECALL ON THE TRANSMISSION FOR THESE CARS. THEY ARE NOT SAFE TO DRIVE. SOMETHING NEEDS TO BE DONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10824306February 4, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE FRONT DRIVER DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH AND THE DOOR WARNING AJAR LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE1600 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824322February 4, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WINDSHIELD WIPERS TURNED ON TO WITHOUT COMMANDED INPUT FROM THE WIPER CONTROL STALK. WIPERS OPERATED AT VARIOUS OUTPUT SETTINGS (HIGH, LOW, AND INTERMITTENT) WITH THE CAR IGNITION POSITION IN EITHER THE ON OR OFF POSITION. THESE EVENTS HAPPENS WHILE DRIVING AND PARKED. CLEAR DAY WITH OUTSIDE AIR TEMPERATURE OF ABOUT 70F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824339February 4, 2016
POWER TRAIN
THE VEHICLE HAS HAD ISSUES WITH THE TRANSMISSION FOR THE PAST COUPLE YEARS. THEY STARTED AROUND 28,000 MILES. IT HAS BEEN TO THE DEALERSHIP 4 TIMES FOR REPAIRS, INCLUDING FIXING INTERNAL COMPONENTS AND REPLACING SEALS. TODAY I TOOK IT AGAIN AND WAS TOLD THAT THE CLUTCH ASSEMBLY HAS TO BE REPLACED AND THERE IS A 3 MONTH WAIT FOR THE NECESSARY PARTS. THE VEHICLE JERKS AND SPUTTERS WHEN ACCELERATING AND HAS DIFFICULTY SHIFTING IN LOW GEARS IN PARTICULAR. THIS CREATES AN UNPLEASANT AND POTENTIALLY DANGEROUS DRIVING EXPERIENCE FOR ALL INVOLVED. AFTER RESEARCHING TODAY I UNDERSTAND THIS HAS BEEN A KNOWN ISSUE WITH THIS MODEL FOR YEARS AND THERE HAS STILL NOT BEEN A RECALL, ALTHOUGH THERE IS A CLASS ACTION LAWSUIT. I FIND IT ABSURD THAT MY REPEATED TRIPS TO THE DEALER FOR REPAIR HAVE ONLY PROVIDED FOR TEMPORARY, COSMETIC IMPROVEMENTS WHILE LEAVING THE KNOWN DEFECT IN PLACE AND THAT NOW THAT THEY ARE ACTIVELY ACKNOWLEDGING THE LARGER PROBLEM THERE IS A 3 MONTH WAIT TO HAVE THE PROPER REPAIR PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823889February 3, 2016
STEERING
DURING NORMAL OPERATION THE "STEERING ASSIST FAILURE" LIGHT CAME ON AND THE STEERING LOCKED UP. MILEAGE AT TIME OF FAILURE WAS 82,500. FORD WOULD NOT COVER UNDER WARRANTY. VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824044February 3, 2016
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION DOWNSHIFTED AND THE RPMS INCREASED RAPIDLY. THE BRAKE PEDAL WAS DEPRESSED AND THE TRANSMISSION RESPONDED NORMALLY. IN ADDITION, WHEN DRIVING AT LOW SPEEDS, THE TRANSMISSION EXHIBITED HESITATION AND LUNGED FORWARD UNEXPECTEDLY. THE FAILURE RECURRED NUMEROUS TIMES. THE FAILURE BECAME PROGRESSIVELY WORSE OVER A PERIOD OF TIME. AFTER THE SIXTH VISIT TO THE DEALER, THE MECHANIC CONFIRMED THAT THE CLUTCH ASSEMBLY WOULD NEED TO BE REPLACED. THE REQUIRED PART TO PERFORM THE REPAIR WOULD NOT BE AVAILABLE UNTIL TWO MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824117February 3, 2016
POWER TRAIN
SINCE PURCHASED NEW, EVERY 15K-20K TRANSMISSION FAILURE. 5X CHANGES, NOW AT 85K SAME ISSUE, TRANSMISSION JERKS HARD, DOESN'T SHIFT. IN ADDITION, EVEN WITH THE EXTENDED WARRANTY, THEY ARE CLAIMING PART OF THE CLUTCH SYSTEM IS NOT ACTUALLY COVERED ONLY A PORTION OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823756February 2, 2016
POWER TRAIN
HAPPENING INTERMITTENTLY AFTER A COMPLETE STOP, HIGHWAY CITY AND RESIDENTIAL ROADWAYS THE TRANSMISSION EXHIBITS WHAT APPEARS TO BE SLIPPAGE CAUSING A DELAY OF THE VEHICLE TO MOVE AND ACCELERATE IN A MANNER THAT I WOULD CONSIDER TO BE SAFE. THIS BEHAVIOR GOES BACK TO 06/2012 AT THAT TIME MY TRANSMISSION CLUTCHES WERE REPLACED AND NOW AGAIN THE SAME PROBLEM IS HAPPENING. AFTER TAKING THE VEHICLE IN FOR SERVICE ON 02/01/2016 I MADE THE DEALERSHIP REP AWARE AND WAS TOLD IT WOULD BE LOOKED INTO. AFTER PICKING UP MY VEHICLE I WAS TOLD THAT THE "TRANSMISSION WAS OPERATING NORMALLY AT THIS TIME" I WAS ALSO TOLD THAT FORD HAS AN ACCEPTABLE AMOUNT OF SLIPPAGE CONSIDERED ACCEPTABLE AND MY VEHICLE WAS CONSIDERED "NORMAL" I AGAIN EXPLAINED THAT THIS DEFECT OCCURRED INTERMITTENTLY SO A TECH WAS NOT LIKELY TO ENCOUNTER IT IN A TEST DRIVE. I DO CONSIDER THIS BEHAVIOR A SAFETY CONCERN AND THIS IS THE REASON THAT I AM FILING THIS REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823812February 2, 2016
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
THE TRANSMISSION ON MY VEHICLE HAS FAILED MULTIPLE TIMES WHILE DRIVING THE VEHICLE. WHILE DRIVING AT IDLE SPEEDS, THE CAR SHAKES. THE TRANSMISSION FAILED WHILE I WAS TURNING IN AN INTERSECTION AND STALLED. IT THEN LURCHED FORWARD AND CONTINUED TO FUNCTION IN A LURCHING AND JERKY MANNER. JUST YESTERDAY, I COULD NOT SLOW THE CAR WHILE TRAVELING AT 50 MPH, DESPITE PRESSING THE BRAKES, DUE TO THE ERRATIC BEHAVIOR OF THE TRANSMISSION. THIS LURCHING, JERKING, ERRATIC BEHAVIOR IS EXTREMELY DANGEROUS AND COULD POTENTIALLY BE DEADLY. I HAVE HAD THE TRANSMISSION WORKED ON A TOTAL OF THREE TIMES. EACH TIME, THE DEALERSHIP TOLD ME THAT THE PROBLEM WOULD BE FIXED. THIS IS HIGHLY IRRESPONSIBLE FOR FORD TO IGNORE THIS ISSUE AND CONTINUE TO PUT CUSTOMERS IN HARMS WAY. THIS IS AN INAPPROPRIATE WAY TO HANDLE A LIFE-THREATENING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823396February 1, 2016
UNKNOWN OR OTHER
DOOR LATCHES FAULTY, AS IN REGARDS TO NHTSA ACTION NUMBER PE16001. LEFT FRONT DOOR LATCH FAILED, LEFT REAR DOOR LATCH FAILED ABOUT TWO WEEKS LATER. VEHICLE WAS PARKED IN BOTH INSTANCES. DOORS WOULD NOT CLOSE. HAD TO TIE SHUT TO DRIVE TO DEALER FOR REPLACEMENT OF LATCHES. AT TIME OF SECOND INCIDENT, SERVICE MANAGER SENT ME AN EMAIL STATING THAT FORD WAS NOW GOING TO BE REPLACING ALL DOOR LATCHES ON THIS MODEL WHEN ONE FAILED. HOWEVER, THIS WAS NOT DONE ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823435February 1, 2016
STEERING
LOST POWER STEERING. RECEIVED "STEERING ASSIST FAULT" MESSAGE. VEHICLE CAN BE DRIVEN, BUT COMPLETE POWER STEERING LOSS. HAPPENED INTERMITTENTLY OVER LAST YEAR, BUT USUALLY RIGHTED ITSELF UPON VEHICLE RESTART. LAST COUPLE OF MONTHS, THE PROBLEM IS CONSTANT... NO POWER STEERING AT ALL. READING FORUMS, IT'S OBVIOUS THAT THIS IS A MANUFACTURER PROBLEM, BUT STILL NO RECALL ISSUED. WOULD COST OVER $1800 TO REPAIR. VEHICLE HAS A LITTLE OVER 92,000 MILES. OTHER THAT THIS ISSUE, GREAT CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823584February 1, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE ENGINE LIGHT ILLUMINATED THAT THE TRANSMISSION WAS HOT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A FAULTY SEAL IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS PARKED ON A HILL, IT DRIFTED IN REVERSE. THE VEHICLE WAS REPAIRED TWICE FOR THE SAME FAILURE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,324. UPDATED 04/26/16*LJ UPDATED 09/06/16 *LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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