Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10854804April 11, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 50 MPH, THE DRIVER SIDE DOOR BECAME AJAR. IN ADDITION, THE REAR PASSENGER DOOR LATCH FAILED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 38,075.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854964April 11, 2016
UNKNOWN OR OTHER
TODAY THE FRONT DRIVER'S SIDE DOOR LATCH FAILED WHILE DRIVING ON THE FREEWAY. THE DOOR WAS CLOSED AND LATCH INTACT WHEN I INITIALLY STARTED THE CAR AND BEGAN DRIVING THEN SUDDENLY THE DOOR FLEW OPEN WHILE IN MOTION AND A NOTIFICATION APPEARED SAYING "DRIVER'S SIDE DOOR OPEN." THE ISSUE HAPPENED SO SUDDENLY THAT I WAS FORCED TO SWERVE TO AVOID HITTING THE VEHICLE DRIVING TO MY LEFT AND NEARLY HIT THE VEHICLE TO MY RIGHT. I PULLED OVER AND ATTEMPTED TO OPEN AND CLOSE THE DOOR SEVERAL TIMES AND ENGAGE THE LOCK TO SEE IF THE DOOR WOULD STAY CLOSED BUT WAS UNSUCCESSFUL. I MANAGED TO GET THE VEHICLE TO A NEARBY FORD DEALERSHIP BY HOLDING THE DOOR TIGHTLY WITH ONE HAND WHILE STEERING WITH THE OTHER. AT THE DEALERSHIP I WAS TOLD THAT THIS ISSUE WAS NOT COVERED UNDER MY GOLD LEVEL EXTENDED WARRANTY THAT I HAD PURCHASED AND IT WOULD COST NEARLY 600 DOLLARS TO FIX. NOT ONLY WAS THE REPAIR EXPENSIVE, BUT THE PART WAS OUT OF STOCK AND WOULD REQUIRE MY VEHICLE TO STAY IN THE SHOP FOR AN UNDISCLOSED NUMBER OF DAYS, WHICH FORCED ME TO RENT A RENTAL VEHICLE, INCURRING ANOTHER COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854526April 9, 2016
POWER TRAIN
SOMETIMES UPON CRANKING THE CAR AND TRYING TO PUT THE CAR IN GEAR IT COMES UP "TRANSMISSION NOT READY" AND WILL NOT ENGAGE. UPON TAKEOFF, IT JERKS AND SHUDDERS EVERY TIME. GOING UP ANY KIND OF INCLINE, IT GRINDS AND SHAKES OR SHUDDERS. IT NEVER TAKES OFF SMOOTHLY AND I AM AFRAID THAT I AM GOING TO GET STRANDED ANY TIME DUE TO THIS. HOWEVER, TECHNICIANS TELL ME ALL THIS IS NORMAL - IT IS NOT!!!!! I AM TOLD THIS IS DUE TO A NEW TYPE OF ENGINE - HOWEVER IT DOES APPEAR TO BE VERY FAULTY. THIS HAPPENS ON A DAILY BASIS - WHETHER I AM ON THE HIGHWAY, A TWO LANE ROAD OR IN A PARKING LOT. THIS HAS HAPPENED LOTS OF TIMES AND I HAVE RECORDS WHERE I HAVE TAKEN THIS TO THE FORD DEALERSHIP AROUND SIX TIMES SINCE I PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854545April 9, 2016
STRUCTURE:BODY
RIGHT FRONT DOOR OPEN WHILE DRIVING, DOOR LATCH WILL NOT LATCH DOOR CLOSED. LATCH IS DEFECTIVE. HAD TO TIE DOOR WITH A ROPE TO GET VEHICLE HOME IN THE MIDDLE OF THE NIGHT. THIS VEHICLE IS A 2012 FORD FOCUS SEL MODEL WITH A MILLAGE OF 61590. THIS COULD HAVE HAD A BAD OUTCOME IF SOMEONE WAS IN THE PASSENGER SEAT AT THE TIME THIS HAPPENED & WAS LEANING AGAINST THE DOOR THEY COULD HAVE FALLEN OUT & MAYBE STRUCK BY A CAR THAT WAS PASSING BY EVEN IF THE SEAT BELT WAS HOLDING THEM . ALSO IF SOMEONE WAS ON THE SIDE OF THE VEHICLE THEY COULD HAVE GOTTEN HIT BY THE DOOR AS IT OPENED. FORD HAS A RECALL FOR OTHER VEHICLE WITH THE SAME PROBLEM INCLUDING THE 2012 FORD FIESTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854581April 9, 2016
UNKNOWN OR OTHER
BACK SEAT(DRIVERS SIDE) DOOR LATCH FAILED ON MY HUSBANDS WAY HOME FROM WORK. THE DOOR FLEW OPEN ON A TURN AND ALL OF HIS TOOLS FLEW OUT THE INTO THE STREET. (HE HAD MY CAR BECAUSE HIS FORD TRANSIT WAS IN THE SHOP FOR THE TRANSMISSION ISSUES) WE HAD TO TIE THE DOOR WITH A BUNGEE CORD. THE OTHER BACK DOOR LATCH (PASSENGER SIDE) FLEW OPEN ON THE FREEWAY WHILE ON THE WAY TO A BIRTHDAY PARTY RESULTING IN A LOST PRESENT AND CAKE. NOW BOTH BACK DOORS ARE TIED SO THE DOORS DON'T FLY OPEN. I DRIVE A CANYON ROAD TO WORK AND BACK EVERYDAY AND GOING THROUGH A TURN RESULTS IN THE DOOR LIGHT COMING ON AND MAKES THE NOISE FOR WHEN A DOOR IS OPEN. WE HAVE TRIED GOING TO FORD NUMEROUS TIMES AND THEY ACKNOWLEDGE THAT OTHER YEARS HAVE BEEN RECALLED BUT NOT MY YEAR AND MODEL. FORD HAS OFFERED TO "FIX" THE PROBLEM FOR A MERE $700.00 DOLLARS PER DOOR. I CALLED CORPORATE AND RECEIVED THE SAME ANSWER WERE SORRY WE KNOW THERE IS A PROBLEM BUT NOT FOR YOUR YEAR MAKE AND MODEL. I NOW HAVE A FOUR DOOR PASSENGER CAR THAT ONLY SITS TWO PEOPLE BECAUSE THE BACK DOORS ARE TIED TOGETHER. I PRAY EVERYDAY THAT MY FRONT DRIVERS DOOR AND PASSENGER DOOR DON'T FLY OPEN. I HAVE ALWAYS OWNED A FORD AND NEVER HAD A COMPLAINT ABOUT THEM BUT IT IS HARD TO BELIEVE THAT THEY DO NOT CARE ABOUT THEIR CUSTOMERS SAFETY. WHAT IF MY GRANDKIDS WERE IN THE BACK SEAT AND THE DOOR FLEW OPEN WITH THEM IN THE CAR? I WILL NEVER OWN ANOTHER FORD THIS IS A SAFETY ISSUE AND BIG LET DOWN. PLEASE HELP TO OPEN A RECALL FOR THIS YEAR MAKE AND MODEL. 2102 FORD FOCUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854261April 8, 2016
STEERING
STARTED CAR AND PUT IT IN GEAR TO BEGIN DRIVING OUT OF DRIVEWAY. GOT A MESSAGE IN THE INFO SYSTEM THAT SAID "STEERING ASSIST FAULT" ( THINK THAT IS WHAT IT SAID) THE CAR HAD NO POWER STEERING. EXTREMELY HARD TO TURN THE WHEEL AT ALL. SHUT THE CAR OFF AND RESTARTED. SAME THING. SHUT THE CAR OFF AND STARTED IT LATER IN THE DAY TO TAKE IT TO THE DEALER AND THE ERROR WAS GONE AND THE POWER STEERING WAS FINE. DEALER SAID THERE WERE NO CODES TO READ. THEY COULD NOT REPRODUCE THE PROBLEM SO NOTHING WAS DONE. SCARED TO DRIVE AN UNSAFE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854340April 8, 2016
POWER TRAIN:CLUTCH ASSEMBLY, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS SERVICED UNDER A MANUFACTURER RECALL; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 05/20/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854392April 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 30 MPH, THE VEHICLE STARTED TO VIBRATE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THERE WAS A HESITATION BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854401April 8, 2016
STRUCTURE:BODY
THE DOOR LATCH ON THE DRIVERS SIDE REAR DOOR FAILED. THE DOOR NOW DOES NOT LATCH AT ALL AND WILL SWING OPEN WHILE DRIVING I'VE HAD TO TIE THE DOOR DOWN TO PREVENT IT FROM SWINGING OPEN WHILE DRIVING. NO DAMAGE HAS BEEN DONE TO THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854024April 7, 2016
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 30 MPH, THE DOORS ON THE VEHICLE LOCKED AND UNLOCKED AUTOMATICALLY AND THE TCM LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER THE VEHICLE WAS REPAIRED UNDER A MANUFACTURER RECALL FOR A SYSTEM UPDATE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,817.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854118April 7, 2016
ENGINE
MY FORD FOCUS IS ONE OF THE MANY CARS THAT HAVE A TRANSMISSION ISSUE WHERE THE CAR SHOWS A STUTTER AND SOMETIME STALL WHILE IN MOTION. FORD IS AWARE OF THIS BUT WON'T RESPOND TO TAKING THE CAR BACK. THIS RECENTLY BECAME A SAFETY HAZARD WHILE DRIVING ON FREE WAY. THEY HAVE ATTEMPTED TO FIX THIS PROBLEM ABOUT 3 TIMES AND HAVE FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853752April 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853231April 4, 2016
STEERING
STEERING WENT OUT AT STARTING THE CAR. THIS WAS JUST HOURS AFTER DEALER REPAIRED SOME RECALLS., HAS NEVER COME BACK. "STEERING ASSIST FAULT SERVICE REQ'" READ OUT ON DASH. ONE FORD DEALER WANTS $125.00 TO LOOK AT IT AFTER I MENTIONED STEERING. ANOTHER HAS REFUSED TO ANSWER CALLS. I DISCOVERED THAT DEALERS WERE WARNED ABOUT PROBLEMS WITH STEERING BUT DID NOT NOTIFY OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853330April 4, 2016
POWER TRAIN
CAR HESITATES WHEN AT LOW SPEED; TERRIBLE GRINDING NOISE WHEN GOING UPHILL ESPECIALLY WHEN STOP START ON A HILL. GEARS SLIP WHILE DRIVING; I HAVE OWNED AND DRIVEN MANUAL TRANSMISSIONS AS WELL AS AUTOMATIC TRANSMISSIONS THAT CAN SWITCH TO MANUAL BUT NEVER EXPERIENCED ANYTHING LIKE THIS. TODAY MY CAR WOULD NOT START: ALL THE INTERIOR LIGHTS CAME ON JUST FINE- DEFINITELY NOT THE BATTERY. ERROR MESSAGE ON THE DASH SAID "PARKING ASSIST MALFUNCTION" - THIS ENDED UP TO BE..... THE TRANSMISSION CONTROL MODULE. THERE IS DEFINITELY SOMETHING WRONG WITH THE WAY THESE TRANSMISSIONS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853366April 4, 2016
STEERING
RECEIVED "STEERING ASSIST FAULT " AND COMPLETE LOSS OF POWER STEERING. I HAD JUST BEGUN TO DRIVE OUT THE DRIVEWAY. FORTUNATELY I DID NOT MAKE IT ONTO THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853407April 4, 2016
ELECTRICAL SYSTEM
WHILE DRIVING THE RADIO MADE A LOUD CRACK AND STOPPED WORKING. AFTER RESEARCHING THIS PROBLEM I DISCOVERED MANY OTHERS WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853171April 3, 2016
STRUCTURE:BODY
IN JULY OF 2015, THE LEFT REAR DOOR LATCH, THAT IS APPARENTLY PLASTIC, FAILED AND WOULD NOT ALLOW THE DOOR TO LATCH AND REMAIN CLOSED. DURING THAT OCCURANCE THE VEHICLE WAS STATIONARY. I PAID FOR AND REPLACED THE PART ON MY OWN. NOW, IN MARCH OF 2016, THE RIGHT FRONT DOOR LATCH FAILED. AT THAT TIME, MY 7 YR OLD GRANDDAUGHTER HAD ENTERED THE VEHICLE AND CLOSED THE DOOR. WHILE MAKING A LEFT TURN ONTO THE FREEWAY, THE DOOR SUDDENLY OPENED. MY GRANDDAUGHTER ALWAYS WEARS HER SEATBELT, WHICH THANKFULLY HELPED US TO AVOID A VERY SERIOUS TRAGEDY. WE HAVE A CASE NUMBER WITH FORD CONCERNING THIS DEFECT, BUT HAVE NOT BEEN ABLE TO BRING THE VEHICLE TO THEM YET. THE CASE NUMBER IS CAS-9127854.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852916April 1, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. APPROXIMATELY 30 SECONDS LATER, THE ENGINE STALLED AND DID NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE AND THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FIVE TIMES, BUT THE FAILURE RECURRED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852615March 31, 2016
POWER TRAIN
THE TRANSMISSION JERKS AND WILL NOT SHIFT TO GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852220March 29, 2016
UNKNOWN OR OTHER
THE REAR PASSENGER DOOR LOOCK DOES NOT STAY LOCKED, MY GRANDAUGHTER WAS RIDING IN THE REAR PASSENGER SEAT WHEN THE DOOR FLEW OPEN. DOOR ILL NOT STAY . TOOK THE CAR TO ORANGE FORD IN ORANGE CA, WHERE THEY STATED THERE IS NO RECALL ON THIS MODEL EVEN THOUGH THERE IS A RECALL ON THE SAME YEAR OF FORD 2012 FUSION AND FESITIA FOR A KNOW LATCH PROBLEM FOR THE PASSENGER DOORS. I ALSO SPOKE TO FORD MOTOR COMPANIES CUSTOMER SERVICE TODAY AND THEY ALSO STATED THERE IS NOTHING THEY CAN DO UNTIL THE PROBLEM IS RECALLED. I WILL HAVE TO PAY FOR THE REPAIR. THIS IS A REAL SAFTEY PROBLEM WHICH FOR IS NOT TAKING RESPONSIBILITY FOR. WHAT SHOULD I DO?
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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