Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10715891May 12, 2015
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
AFTER DRIVING INTO HOUSTON LAST YEAR, CAME TO A STOP LIGHT ON THE TOLLWAY. THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR AND THE ENGINED REVVED HIGH FOLLOWED BY A METAL "CLAPPING/CLANKING" NOISE WHEN VEHICLE CHANGED GEARS. I TOOK MY FOOT OFF OF THE ACCELERATOR, BUT CAR STILL ACCELERATED ON ITS OWN. I ENDED UP RUNNING INTO A CURB TO KEEP FROM HITTING OTHER VEHICLES. THE NEXT DAY, GOING UP A PARKING GARAGE AT 2-5MPH, TRANSMISSION EXHIBITED ERRATIC MOVEMENT AND HAD A SUDDEN ACCELERATION IN REVERSE (GEARSHIFT WAS IN THE "DRIVE" SLOT). A GIRL WAS PASSING BEHIND ME AND WAS STRUCK AS I WAS REACTING TO THE SUDDEN CHANGE IN DIRECTION TRYING TO BRAKE. SHE PUT HER HANDS OUT TO PUSH HERSELF AWAY AND HER RING SCRATCHED MY BACK BUMPER AND HER HAND DENTED IN MY BACK LICENSE PLATE. HER HAND WAS TURNING RED AND BRUISED, BUT SHE REFUSED TO LEAVE HER INFO WITH ME (SHE LOOKED TO BE ABOUT 15). SERVICE DEALERS IN HOUSTON COULD NOT "REPLICATE" PROBLEM AND SAID THIS IS "NORMAL." AFTER THIS INCIDENT, MY HIGHWAY MPG'S HAVE DROPPED FROM 35-42MPG TO NO MORE THAN 27MPG. CITY WENT FROM 26-30 TO NO MORE THAN 24MPG. DROVE TO AUSTIN IN APRIL, STRONG HESITATION AND "STUTTERING" FROM A COMPLETE OR NEAR STOP. AT HIGHWAY SPEEDS, IT FEELS JUMPY. VEHICLE WILL ACCELERATE ON ITS OWN BETWEEN 5-20MPH, AND 45-55MPH. I DRIVE ON A COLLEGE CAMPUS WHERE SPEED IS 20MPH AND I WILL HAVE TO PUT CAR INTO NEUTRAL TO KEEP IT FROM ACCELERATING. I TOOK THIS VEHICLE TO THE DEALERSHIP AT AROUND 100 MILES - THEY GAVE ME A PRINTOUT FROM FORD SHOWING WHY THIS BEHAVIOR IS "NORMAL" AND WILL GET BETTER WITH MORE MILEAGE. AT AROUND 6000 MILES AT THE DEALERSHIP IN HOUSTON AFTER INJURING SOMEONE, THEY SAID IT WAS "NORMAL" FOR THIS VEHICLE TO EXHIBIT "UNDESIRABLE CONDITIONS" AND I JUST NEED TO FURTHER BREAK IN THE TRANSMISSION. NOW THE PROBLEM IS EVEN WORSE, AND MY LOCAL DEALERSHIP SAYS IT WILL TAKE AT LEAST 2 WEEKS IN THE SHOP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10715931May 12, 2015
UNKNOWN OR OTHER
WHEN TRYING TO ACCELERATE FROM BEING STOPPED AT A LIGHT TO COMPLETE A LEFT TURN THE CAR WOULD NOT ACCELERATOR AND BEGAN TO SHUTTER EVEN THOUGH I WAS PRESSING THE GAS THE CAR DID NOT MOVE. I WAS FINALLY ABLE TO MOVE FROM TRAFFIC AND NARROWLY AVOIDED BEING HIT BY ONCOMING TRAFFIC. THIS IS UNACCEPTABLE AS I NEED MY VEHICLE TO TRANSPORT MY CHILDREN .I DO NOT FEEL SAFE DRIVING THIS VEHICLE. THE VEHICLE IS ALL SHUTTERING WHEN THE TRANSMISSION IS TRYING TO SHIFT GEAR. IF IT HAD BEEN DISCLOSED THE THE AUTOMATIC TRANSMISSION WAS A MANUAL TRANSMISSION IN THIS VEHICLE I WOULD NOT OF PURCHASED IT. I HAVE HAD THIS PROBLEM FOR OVER 1 YEAR (SINCE I PURCHASED THE VEHICLE NEW) AND I HAVE BROUGHT TO FORD 4 TIMES AND EACH TIME I AM TOLD IT IS OPERATING WITHIN NORMAL PERAMATORS . THE DEALERSHIP REPLACED THE CLUTCH ONLY AFTER I HAD THE CAR FOR ONLY 3 MONTHS. I ALSO REACHED OUT TO FORD CORPORATION AND WAS TOLD THE SAME THING AND THAT THERE IS NOTHING FURTHER THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716008May 12, 2015
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING APPROXIMATELY 40 TO 45 MPH. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 266. UPDATED 7/10/15*CN THE CONSUMER WAS INFORMED THE PROBLEM WAS THE TRANSMISSION COMPUTER MODULE. HOWEVER. 100 MILES LATER, THE PROBLEM OCCURRED AGAIN. UPDATED 05/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715769May 11, 2015
ENGINE, POWER TRAIN, STRUCTURE:BODY
I WAS DRIVING ON THE FREEWAY AT 70MPH IN FIFTH GEAR AND SOMETHING IN THE ENGINE BLEW. I STARTED BLOWING OIL AND SMOKE OUT THE REAR, "SERVICE ENGINE SOON" CAME ON, AND THE OIL LIGHT CAME ON. I LOST ALL POWER AND POWER STEERING, SO I MADE MY WAY TO THE SHOULDER. I PULLED THE HOOD LATCH AND STEPPED OUT OF THE VEHICLE. UPON EXITING THE VEHICLE I WITNESSED FLAMES SHOOTING OUT FROM UNDERNEATH THE HOOD IN THE ENGINE BAY. I BACKED UP AND WATCHED THE FRONT OF THE CAR FULLY ENGULF INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10715600May 11, 2015
POWER TRAIN
THE CAR HAS BEEN TO THE FORD DEALERSHIP ON A NUMBER OF OCCASIONS DUE TO JERKY SHIFTING OF THE TRANSMISSION AT TAKE OFF, STARTING AROUND 5,000 MILES. THE DEALERSHIP EVEN SAID ON INVOICE, "OPERATORS SHOULD READ OWNERS MANUAL FOR CHARACTERISTICS OF OPERATION." THE CAR IS NOW AROUND 11,000 AND THE ISSUE CONTINUES TO PRESENT ITSELF. THE DEALERSHIP HAS DONE SEVERAL "SOFTWARE UPDATES," WITH NONE EVER WORKING. THEY ARE INCAPABLE OF HANDLING TRANSMISSION WORK AT THEIR SHOP, SO WE HAD IT TOWED 120 MILES TO MIAMI, WHERE THE "HARDWARE WAS UPGRADED." THE CAR HAS BEEN BACK LESS THAN TWO WEEKS, AND NOW THE TRANSMISSION IS ACTING UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715714May 11, 2015
POWER TRAIN
I HAVE TAKEN THE FOCUS BACK TO THE DEALER 3 TIMES DUE TO THE TRANSMISSION SHUTTERING, SOMETIMES VERY VIOLENTLY, NO DOUBT A SAFETY HAZARD. IT STILL DOES THE SAME THING. I HAVE BEEN TOLD PARTS ARE ON ORDER, BUT NOT HEARD BACK FROM THEM IN MONTHS. THESE CARS SHOULD BE RECALLED.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714809May 6, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT 62 MPH, THE VEHICLE DECELERATED INDEPENDENTLY AND VIBRATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715052May 6, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN THE VEHICLE COMES TO A COMPLETE STOP THEN WHEN YOU SPEED UP IT JERKS 5 TO 8 TIME FAILING TO SPEED UP. THE ONLY WAY IT CAN SPEED UP IS IF YOU PRESS THE PEDAL MORE AND TRY TO GO FASTER. ALSO TODAY 5/6/2015 WE WERE AT THE INTERSTATE AND WE WERE IN TRAFFIC AND THE CAR DIDN'T WANTED TO PICK UP, ONLY IF YOU PRESS THE PEDAL MORE THEN IS MAKING THE CAR GO FASTER THEN I WANT TO GO. IS LIKE IT DOESN'T WANT TO GO NO WHERE. THEN ON MY WAY BACK ON THE INTERSTATE I PRESS THE PEDAL AND AT 30 MPH GOING UP THE SLOPE I SLOWED DOWN IT DID A HARD JERK. OTHER THING I NOTICED IS THAT WHEN I USE THE ELECTRONIC MANUAL SHIFT IS DELAYED MAKING THE CAR GO ON A HIGH RPM. CAR PURCHASE DATE 5/1/2015 2014 FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714720May 5, 2015
POWER TRAIN
CAR UNEXPECTEDLY HESITATES, DUE TO TRANSMISSION DESIGN, WHEN ACCELERATING FROM A STOP. THIS CAUSES VEHICLES BEHIND YOU TO RAPIDLY CATCH UP, MAKING A REAR IMPACT/ACCIDENT MORE LIKELY. ALSO, THIS SAME TRANSMISSION HESITATION CAUSES THE INABILITY TO ACCELERATE OUT OF HARMS WAY WHEN NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714614May 5, 2015
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT 70 MPH, THE ENGINE STALLED. THE VEHICLE WAS TAKEN A TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP ASSEMBLY, FUEL LINE PRESSURE SENSOR, AND THE IGNITION COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,500. UPDATED 7/14/15*CN UPDATED 10/12/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714611May 5, 2015
FUEL/PROPULSION SYSTEM
DEATH/SAFETY RISK!! ONCE AGAIN DRIVING MY FOCUS ON RAINY WEATHER, AND IT SPUTTERED AND STALLED. HAD TO PULL OFF TO THE SHOULDER TO AVOID SERIOUS REAR END COLLISION. CAR WOULD NOT START FOR APPROXIMATELY 15 MIN. FINALLY STARTED AND ROUGHLY IDLED ENOUGH TO GET OFF THE HIGHWAY SHOULDER. VERY FRUSTRATING. ESPECIALLY AFTER SPENDING APPX $1300.00 TO GET THIS REPAIRED AND SUPPOSEDLY 100% FIXED. COMPLETELY UNACCEPTABLE- NEVER BUYING A FORD AGAIN. GLAD MY WIFE OR DAUGHTER WASN'T DRIVING THIS VEHICLE. NHTSA PLEASE MAKE FORD RECOGNIZE THIS ISSUE AND FIX IT!! CONTACT ME WITH ANY QUESTIONS - AS A QUALITY ENGINEER IN THE AUTOMOTIVE INDUSTRY, I KNOW THIS IS WRONG!! A POTENTIAL WALK CONDITION IS THE WORST CONDITION FROM A SAFETY STANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714606May 5, 2015
FUEL/PROPULSION SYSTEM
VEHICLE BROKE DOWN ON HIGHWAY AND HAD TO PULL OFF TO SHOULDER. TACH RACED AND THE VEHICLE SPUTTERED AND EVENTUALLY STALLED. EMERGENCY PULL OFF TO SHOULDER. EXTREMELY DANGEROUS. AFTER 45 MIN CAR ROUGHLY STARTED, AND I COULD PULL VEHICLE TO A SAFER LOCATION. VERY DANGEROUS! LIMPED THE CAR TO DEALERSHIP. AFTER 6-7 DAYS AND $1300.00 THE DEALERSHIP CLAIMED I HAD A FAILED PUMP ASSEMBLY, SENSOR, AND COIL ASSEMBLY. FUEL INJECTOR #4 WAS REPLACED!! * WEATHER DURING ISSUE WAS RAINY! ** JUST HAPPENED AGAIN - 5/5/2015!! SEE REPORT #2 - SO UNHAPPY WITH FORD FOR MAKING THIS A POTENTIAL WALK CONDITION. PEOPLE CAN DIE FROM THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714401May 4, 2015
AIR BAGS
WHILE I WAS STOPPED IN TRAFFIC MY 2014 FORD FOCUS WAS STRUCK FROM BEHIND WITH ENOUGH FORCE TO CURL THE TRUNK UP TO BEHIND THE BACK SEAT, EXPOSING THE SPARE TIRE LOCATED UNDER THE TRUNK. THE IMPACT DROVE MY CAR INTO THE CAR AHEAD OF ME. THROUGH ALL OF THIS NOT A SINGLE AIR BAG IN THE CAR DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10713975May 1, 2015
POWER TRAIN, ENGINE
AUTO CLUTCH SURGES, JERKS, DRAGS. SHIFTS INTO REVERSE WHEN YOU ARE IN DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714006May 1, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE, LUNGED FORWARD, AND STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE GEARS WERE DIFFICULT TO CHANGE OVER INTO SECOND AND THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED A SEAL WITHIN THE TRANSMISSION BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO REPLACED THE CLUTCH BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO REPLACED THE CLUTCH A SECOND TIME AND A FUEL VACUUM LINE BUT THE FAILURE RECURRED. A FOURTH OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED A THIRD TIME, HOWEVER THE PART WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714013May 1, 2015
ENGINE
SECOND TIME THIS HAS HAPPENED. BACK IN JANUARY THE CAR WOULD NOT START FROM A PARKING LOT. DEALERSHIP CHECKED IT OUT AND REPLACED THE HARNESS. THIS TIME WAS GOING DOWN THE FREEWAY AND THE CAR SHUT OFF AND THE PULL OVER NOW MESSAGE CAME ON. LUCKILY FOR ME THE PERSON BEHIND ME STAYED WITH US WHILE I PUSHED THE CAR OVER TO THE SIDE. THIS CAR HAS SOME ISSUES AND NEEDS TO BE ADDRESSED. ITS BACK AT THE DEALERSHIP TODAY TO FIND OUT WHAT IS WRONG. I AM GOING TO SEE IF THEY DEALERSHIP WILL TAKE IT BACK AND GET ME SOMETHING ELSE. I AM NOT COMFORTABLE WITH A CAR SHUTTING OFF WHILE ON THE FREEWAY. JUST NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714108May 1, 2015
VISIBILITY/WIPER
I TOOK DELIVERY OF MY NEW FORD FOCUS EV ON 7/16/14 VERY SHORTLY THEREAFTER I NOTICED A WAFFLE TYPE PATTERN APPEARING IN THE REAR HATCH WINDOW. I BROUGHT IT TO THE ATTENTION OF PALM SPRINGS MOTORS AND THEY TOLD ME THAT IT'S NOTHING. I NOTICED THE PATTERN BECOMING MORE VISIBLE AND DISTRACTING AS TIME WENT ON AND I AGAIN BROUGHT IT TO THE ATTENTION OF THE SERVICE DEPT. ALL THEY WILL SAY IS THAT OTHER CARS HAVE IT TOO SO THAT MAKES IT NORMAL AND THEY REFUSE TO DO ANYTHING ABOUT IT. I CONTACTED FORD CUSTOMER SERVICE AND THEY SENT ME A LETTER MERELY SAYING THAT THEY HAD DONE EVERYTHING THEY CAN IN THIS MATTER. IN FACT THEY HAVE DONE NOTHING EXCEPT TO IGNORE ME. THIS ABNORMALITY IN THE WINDOW IS EXTREMELY DISTRACTING WHEN LOOKING IN THE REAR VIEW MIRROR AND IS GETTING WORSE BUT I CANNOT GET ANYONE TO LISTEN TO ME OR TAKE ME SERIOUSLY. I AM DESPERATE FOR HELP FROM SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713647April 29, 2015
POWER TRAIN
THE 2014 FORD FOCUS HAS A PROBLEM WITH THE TRANSMISSION. IT LURCHES AS SLOW SPEED OF LESS THAN 20 MPG AND IT HUNTS FOR A GEAR WHEN PASSING OTHER CARS (50 TO 60 MPH). THE TRANSMISSION IS TWO THREE SPEED MANUAL TRANSMISSIONS SHIFTED ELECTRONICALLY AND IT DOES NOT WORK. I WOULD IMAGINE THERE HAVE BEEN ACCIDENTS BECAUSE IF YOU ARE NOT READY TO CATCH THE CAR WHEN IT LURCHES IT WILL RUN INTO OTHER VEHICLES. I HAVE TAKEN THE CAR BACK TO TWO DIFFERENT DEALERSHIPS AND NEITHER ONE OF THEM CAN FIX THE PROBLEM. WHAT I THINK NEEDS TO HAPPEN IS FORD NEEDS TO GET AN ENGINEER THAT UNDERSTANDS HOW TO PROGRAM THE TRANSMISSION AND SPEND SOME TIME WORKING WITH THE SHIFT POINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713682April 29, 2015
POWER TRAIN
I HAVE OWNED MY FORD FOCUS FOR ABOUT 1 YEAR- IT'S A 2014 MODEL. I BOUGHT THE CAR AFTER I WAS TOLD IT WOULD NOT HAVE THE SAME PROBLEMS AS MY 2012 FORD FIESTA, WHICH I TRADED IN FOR A FOCUS AFTER HAVING THE TRANSMISSION COMPLETELY REBUILT BECAUSE OF TRANSMISSION PROBLEMS. THE DEALER WHO SOLD ME THE CAR HAD SUGGESTED I GO TO A FORD FOCUS AND TOLD ME THE TRANSMISSION WAS DIFFERENT FROM MY FIESTA. HE CLEARLY WAS NOT HONEST WITH ME ABOUT THIS ISSUE AND NOW, I HAVE STARTED EXPERIENCING THE SAME PROBLEMS FORD FOCUS AS EARLY AS LAST MONTH; THE SAME ISSUES THAT LED THEM TO REBUILD MY FIESTA TRANSMISSION, WHICH DID NOT END UP FIXING THE ISSUE. IT HAS BEGUN SHAKING AND GRINDING WHEN ACCELERATING. IT GRINDS WHILE IN MOTION AT SPEEDS BELOW 40 MILES PER HOUR. I HAVE BEEN DOING RESEARCH AND HAVE BEEN FINDING THAT SEVERAL REPORTS AND LAW SUITS HAVE BEEN FILED WITH NO RESPONSE. I AM FILING A COMPLAINT IN HOPES THAT SOMETHING WILL BE DONE ABOUT THIS. IT IS NOT OK THAT THESE CARS ARE BEING SOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713386April 28, 2015
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
WHILE DRIVING DOWN A MAJOR LOCAL ROAD, THE CAR COMPLETELY LOST DRIVING POWER (ACCESSORIES STILL WORKED) AND A WARNING LIGHT ON THE DASHBOARD CAME ON SAYING "STOP SAFELY NOW!". MY WIFE WAS BARELY ABLE TO PULL OVER AND WE WERE UNABLE TO GET THE CAR MOVING AGAIN, EVENTUALLY TOWING IT TO THE DEALERSHIP. WHEN WE PICKED THE CAR UP THEY STATED THAT A CONNECTION TO THE HIGH VOLTAGE BATTERY CAME LOOSE AND THEY'VE FIXED IT. YESTERDAY, WHEN ATTEMPTING TO START THE CAR, THE SAME WARNING MESSAGE CAME ON AND THE CAR WOULD NOT START. WE ONCE AGAIN HAVE HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALER CALLED ME THIS MORNING SAYING THE CAR "WORKS FINE" WHICH MAKES ME MORE CONCERNED SINCE CLEARLY THIS ISSUE IS NOW TOTALLY UNPREDICTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus