Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10884483July 13, 2016
STRUCTURE:BODY
CAR DOOR WON'T LATCH. SWUNG OPEN AT RANDOM AND WILL NOT STAY CLOSED. OCCURRED IN MOTION, BACKING OUT OF MY DRIVEWAY. SIMILAR RECALL FOR DIFFERENT FORD VEHICLES BUT NOT THE FORD FOCUS 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884484July 13, 2016
STEERING
POWER STEERING FAILURE, CAUSING THE CAR TO LOOSE POWER STEERING WHILE THE CAR WAS IN MOTION ON A HIGHWAY. THE PROBLEM WAS INTERMITTENT AND WAS INITIALLY RESOLVED BY RESTARTING THE CAR. HOWEVER, A WEEK AFTER THE PROBLEM FIRST STARTED (AND LESS THAN 50 DRIVING MILES LATER), THE CAR COMPLETELY LOST ALL POWER STEERING. THIS ALL STARTED ABOUT A MONTH AFTER AN UPDATE FOR A TRANSMISSION RECALL. ACCORDING THE FORD DEALERSHIP, A GEAR HAD BROKEN IN THE STEERING COLUMN RESULTING IN THE FAILURE. WHEN DISCUSSING THE ISSUE WITH A MECHANIC AT A DIFFERENT SHOP, HE SAID THAT TYPE OF DAMAGE TYPICALLY IS THE RESULT OF SIGNIFICANT CRASH FORCE. THE CAR HAD NOT BEEN IN AN ACCIDENT. BARRING AN ACCIDENT, THE MECHANIC SAID THAT IT WAS MORE LIKELY THE RESULT OF A DEFECTIVE PART OR COMPONENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884595July 13, 2016
UNKNOWN OR OTHER
THE DRIVER SIDE DOOR LATCH MALFUNCTIONED, NOT ALLOWING THE DOOR TO SHUT. MY SON WAS DRIVING THE CAR ON 07/14/2016 AND STOPPED AT THE STORE. UPON RETURNING TO THE CAR HE NOTICED THE LIGHTS ON AND DOOR AJAR. WHEN HE GOT IN THE CAR, THE DRIVER SIDE DOOR WOULD NOT LATCH SHUT. HE HAD TO DRIVE HOME HOLDING THE DOOR SHUT WITH HIS HAND, WHILE STEERING WITH THE OTHER. THIS DEFECT IS AN EXTREME SAFETY ISSUE. BROUGHT THE CAR TO THE FORD DEALERSHIP AND THEY ADVISED THAT IT WAS NOT COVERED BY RECALL YET. I HAVE TO PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884195July 12, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR PASSENGER SIDE DOOR SUDDENLY OPENED. AFTER STOPPING THE VEHICLE, THE CONTACT DISCOVERED THAT THAT DOOR WOULD NOT LOCK OR REMAIN CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED IN REFERENCE TO THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884295July 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED AND JERKED FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 30,000. UPDATED 09/06/16*LJ THE CONSUMER STATED THE VEHICLE HESITATED AT LOW RPM'S UPON TAKE OFF. UPDATED 09/08/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884439July 12, 2016
STEERING
ELECTRONIC POWER STEERING ASSIST FAILED SEVERAL TIMES AT START UP OR LOW SPEED JULY 2016. DIAGNOSED AS INTERNAL SYSTEM FAILURE OF THE STEERING RACK PROGRAM. THE STEERING RACK WAS REPLACED AT $1900. FORTUNATELY, I DID NOT HAVE HIGHWAY SPEED FAILURES BEFORE THE ERROR COULD BE DIAGNOSED AND FIXED. STEERING IS EXCEEDINGLY MORE DIFFICULT THAN OLD "MANUAL" STEERING WITHOUT THE POWER ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884016July 11, 2016
STRUCTURE:BODY
DRIVER REAR DOOR LATCH BROKEN WHILE DRIVING. LEAVING A PARKING GARAGE THE REAR DOOR SUDDENLY SWINGS OPEN NEARLY HITTING A PASSING CAR. AFTER PULLING OVER TO CLOSE THE DOOR IT IS APPARENT THE DOOR LATCH IS BROKEN AND WILL NOT LATCH AT ALL. I HAVE A SHORT VIDEO SHOWING THE FAILURE OF THE DOOR TO LATCH IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884063July 11, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. PRIOR TO OWNING THE VEHICLE, THE DEALER REPLACED THE FRONT DRIVER SIDE DOOR LATCH AND THE REAR PASSENGER SIDE DOOR LATCH. THE FAILURE RECURRED ONCE THE CONTACT PURCHASED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DRIVER'S SIDE DOOR LATCH WAS REPLACED. LESS THAN A MONTH LATER, THE FRONT PASSENGER AND REAR DRIVER SIDE LATCHES FAILED. THE DOORS OPENED WITHOUT WARNING AND THE CONTACT HAD TO MAKE AN ADJUSTMENT DUE TO THE FAILURE. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AGAIN. THE CONTACT WAS WAITING TO DETERMINE A SOLUTION FROM THE MANUFACTURER AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 10/13/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883800July 10, 2016
STEERING
THE STEERING WHEEL BECAME VERY HARD TO TURN WHILE DRIVING. AFTER THE CAR WAS TURNED OFF, IT WAS STILL THE SAME. $2000 FOR REPAIR. CAME BACK FROM THE SHOP WITH A DEAD BATTERY. ANOTHER $180. MONEY I DON'T HAVE. 76,000 MILES AT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883844July 10, 2016
UNKNOWN OR OTHER
MY BACK PASSENGER SIDE DOOR WILL NOT STAY CLOSED. I WENT INTO THE STORE AND WHEN I CAME BACK I NOTICED MY INDICATOR KEPT TELLING ME MY DOOR WAS OPENED. I GOT OUT AND TRIED TO CLOSE IT BIT IT WOULDN'T STAY CLOSED. I HAD TO USE THE SEAT BELT JUST SO IT COULD STAY CLOSED ON THE WAY HOME. I FEEL LIKE FORD SHOULD BE HELD ACCOUNTABLE FOR THIS MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883870July 10, 2016
STRUCTURE:BODY
I HAVE NOW AN ISSUE WITH MY PASSENGER DOOR THAT WILL NOT CLOSE. I OPENED MY DOOR AND WENT TO CLOSE IT AND IT POPPED BACK OPEN. WOULD NOT LATCH TO CLOSE. AS A RESULT I HAD TO TIE THE DOOR CLOSED. MY CAR WAS IN A PARKED POSITION AND I WAS PLACING ITEMS ON THE BACK SEAT. I WAS ABLEBTO OPEN THE DOOR BUT AS I ATTEMPTED TO CLOSE THE DOOR WOULD NOT ENGAGE OR LATCH JUST POPPED OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883710July 9, 2016
STRUCTURE:BODY
DOOR LATCH FAILURE DURING DRIVING. I WAS DRIVING THE CAR, TOOK A RIGHT TURN AND OUT OF NOWHERE THE DRIVER'S DOOR CAME UNLATCHED AND OPENED. I WAS ABLE TO GET THE CAR HOME BY HOLDING THE DOOR SHUT AND DRIVING BASICALLY WITH 1 HAND. AFTER ARRIVING AT HOME, IT BECAME EVIDENT THROUGH MULTIPLE ATTEMPTS TO CLOSE AND LATCH THE DOOR THAT THE LATCH WAS MALFUNCTIONING. THIS PROBLEM IS NOT ONLY DANGEROUS, IT IS ALSO LEAVES MY CAR MORE VULNERABLE FOR THIEF. THOUGH RESEARCH OF RECALLS I AM AWARE THIS IS CURRENTLY UNDER INVESTIGATION. WE WERE IN MOTION ON A 4 LANE ROAD IN A RURAL AREA AND TURNING. THIS HAPPENED ON JULY 8TH, 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883718July 9, 2016
VISIBILITY/WIPER
PASSENGER WIPER NOT WORKING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883728July 9, 2016
ELECTRICAL SYSTEM
RADIO HAS POPPING AND CRACKING ITS REALLY LOUD MAY CATCH ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883733July 9, 2016
STRUCTURE:BODY
THE PASSENGER REAR DRIVERSIDE DOOR WON'T CLOSE. THERE WAS NO EVENT THAT HAPPENED TO CAUSE THIS ISSUE, IT JUST STOPPED FUNCTIONING ALL ON IT'S OWN AND JUST LIKE MY 1ST REPORT ON THIS SAME VEHICLE LAST MONTH REGARDING THE FRONT PASSENGER DOOR DOING THE EXACT SAME THING AND FORD MOTOR COMPANY KNEW THIS PROBLEM EXISTED 2-3 YEARS AGO AND CUNSUMERS WERE NEVER NOTIFIED OF THIS POTENTIAL DANGER OF THE DOORS COMING OPEN W/O WARNING AND MALFUNCTIONING. DOES SOMEONE HAVE TO GET SERIOUSLY HURT, OR WORST, DIE B4 FORD IS FORCED TO RECALL THESE EFFECTED VEHICLES FOR REPAIR? AS A CONSUMER, I WANT TO KNOW WHY FORD ISN'T FORCED TO TAKE CARE OF THIS PROBLEM? AS OF NOW I HAVE 2 DOORS THAT WON'T CLOSE SO THEY CAN'T BE LOCKED AND I HAVE NO GARAGE TO PUT THE VEHICLE IN, SO IT'S VERY VOLNERABLE TO THEFT IF IT'S NOTICED THESE DOORS ARE NOT CLOSED AND IF IT RAINS, THE VEHICLE WILL RECIEVE WATER DAMAGE ON TH ENTERIOR. SO, HOW LONG NOW B4 ANOTHER DOOR STOPS WORKING IN THIS SAME MANNER. I WAS PREPARING THE VEHICLE 07/09/16 FOR TAKING IT ON 07/11/16 TO ANOTHER REPAIR FACILITY THAN FORD TO GET AN ESTIMATE ON FIXING THE 1ST DOOR REPORTED ON LAST MONTH TO YOU, IN HOPES TAT IT WOULD BE A LOT CHEAPER THAN $600, BUT NOW THAT 2 DOORS ARE FAULTY, IT'S NO WAY I CAN AFFORD DOING THAT AND AS I THOUGHT ABOUT IT, THIS WAS FORD WAS HOPING PEOPLE WOULD DO PROBABLY, I'M NOT IN THEIR HEADS OR MEETINGS. THIS IS THEIR DESIGN ISSUE (FLAW), THEY NEED TO FIX THIS, OR TAKE THIS VEHICLE BACK AND RETURN ALL OUR MONEY INVESTED IN THIS VEHICLE INCLUDING DOWN PAYMENT AND MONTHLY PAYMENTS, WHICH ARE ALL ON TIME SINCE DAY 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883761July 9, 2016
POWER TRAIN
FROM THE DAY PURCHASED, TRANSMISSION SHUDDERS WHILE DRIVING, GOING UP A HILL OR TAKING OFF. TOOK TO DEALER AND THEY SAID THAT'S NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883790July 9, 2016
STRUCTURE:BODY
MY DRIVER SIDE LATCH HAS FAILED. MY CAR DOOR WON'T CLOSE PROPERLY ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883570July 8, 2016
STRUCTURE:BODY
THE FRONT DRIVER'S SIDE DOOR LATCH STOPPED CLOSING. THE PART ITSELF NO LONGER CLOSES AROUND THE PIN CAUSING THE DOOR NOT TO SHUT OR LOCK. UNLESS PHYSICALLY RESTRAINED, THE DOOR WILL SWING OPEN WHILE DRIVING CAUSING SEVERAL POTENTIAL SAFETY HAZARDS. THANKFULLY IT DID NOT BREAK WHILE I WAS MOVING. I DROVE HOME FROM WORK, PARKED, AND THEN LEFT TO GO RUN ERRANDS, BUT WHEN I WENT OUT TO RUN ERRANDS THE DOOR DID NOT CLOSE ANYMORE. UPON VISUAL INSPECTION AND COMPARISON TO THE PASSENGER SIDE I NOTICED A SMALL PLASTIC PIECE THAT APPEARED TO BE BROKEN OFF ON THE FRONT OF THE LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883562July 8, 2016
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE DRIVER SIDE DOOR SWUNG OPEN INDEPENDENTLY AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883644July 8, 2016
STRUCTURE:BODY
MY VEHICLE HAD A DOOR MALFUNCTION THAT WOULDN'T ALLOW PROPER CLOSURE. AS THIS WAS "AFTER HOURS" FOR A TYPICAL DEALERSHIP, I HAD TO LEAVE BY CAR DOOR AJAR UNTIL WE WERE ABLE TO GET IT INTO A SERVICE STATION. ONCE I DID, I LEARNED THAT THIS WAS AN INCREDIBLY COMMON MALFUNCTION AND WAS ADVISED THAT I SHOULDN'T LEAN FROM THE INSIDE ON ANY OF MY DOORS, INCLUDING THE DRIVER DOOR. I PLEAD WITH FORD (BOTH DEALERSHIP AND FORD CORPORATE) TO REPLACE THE NECESSARY PARTS ON ALL 4 OF THESE DEFECTIVE DOORS, AS THIS IS A FACTORY MALFUNCTION; WELL DOCUMENTED BY THOUSANDS OF FORD OWNERS, AND WAS TOLD THAT IT WASN'T RECALLED SO I'D HAVE TO SETTLE FOR $600 PER DOOR IN ORDER TO HAVE THIS PROBLEM FIXED. I, UNABLE TO AFFORD $2400 IN CHARGES, NOW I HAVE TO HOPE THAT MY CAR DOESN'T OPEN WHILE I AM DRIVING IT. WHICH WILL ONLY CAUSE SEVERE DAMAGE TO ANY VEHICLE OR PERSONS AROUND ME IF ISSUE CAUSES ACCIDENT. I ALSO WILL NOT BE ABLE TO PUT MY CHILDREN IN THE CAR, OR SEATED NEAR PASSENGER DOOR, OR BACK SEAT DOOR THAT WAS NOT FIXED - AS THEY COULD HAVE THIS SITUATION HAPPEN. WHILE ALWAYS BUCKLED, THERE IS NO GUARANTEE THAT THIS HORRIFYING FACTORY DEFECT WON'T CAUSE HARM WHILE VEHICLE IS IN MOTION. AT THIS POINT. I WOULD HOPE THAT THIS ISSUE ONLY ASSISTS IN GETTING A FACTORY RECALL FROM FORD AND FOR REIMBURSEMENT OF THE $600 CHARGE; BEFORE ANY FURTHER ACCIDENTS. NOT ONLY FOR MY CHILDREN'S SAKE, FOR MY SAKE, OR THE NUMEROUS CUSTOMERS OF THESE DEFECTIVE VEHICLES; BUT ALSO FOR THE SAKE OF EVERY DRIVER AND PASSENGER ON THE ROAD NEAR AN AFFLICTED FORD VEHICLE. I PLEAD FOR HELP IN GETTING THIS FIXED. PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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