Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11586106April 30, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle began to shudder, displaying symptoms consistent with the transmission slipping. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N08. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585376April 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while operating the vehicle the oil pressure warning light activated and a ticking noise was coming from the engine compartment. The vehicle was later towed to the local dealer who diagnosed that the timing belt and oil pump drive belt had failed causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585382April 26, 2024
ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving 20 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but was advised to contact the NHSTA Hotline for further assistance. The failure mileage was approximately 37,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585232April 25, 2024
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal before jolting forward without warning. The vehicle had been taken to a dealer where a software update was performed; however, the failure persisted. Recently, the contact stated that while driving 30 MPH, the vehicle began to hesitate upon depression of the accelerator pedal followed by a loud cracking sound coming from the engine. The vehicle was then taken to a dealer, Laird Noller Ford of Lawrence (935 W 23rd St, Lawrence, KS 66046) and it was discovered that the engine mount had cracked due to the excessive slippage of the clutch. The manufacturer was notified of the failure and referred the contact to the contact to the NHTSA Hotline. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584917April 24, 2024
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
The contact owns a 2016 Ford Focus. The contact stated while driving 50-55 MPH, the steering wheel locked inadvertently. The message "Transmission Failure" was displayed. The contact veered to the side of the road and turned on the hazard lights. The contact stated that the vehicle continuously lost and regained electrical power independently. The vehicle was towed to an independent mechanic, where the contact was informed that the transmission was malfunctioning, and the contact was referred to the dealer. The vehicle was towed to the dealer, where the TCM was replaced. Additionally, the dealer informed the contact that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19N08. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 97,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584758April 23, 2024
ENGINE
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Fuel System, Gasoline). The contact stated that the day after having an oil change performed, while driving 35 MPH, the check engine and check oil warning lights illuminated. The contact was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 77,259.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584507April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while his son was driving approximately 30 MPH, the oil warning light illuminated, and a grinding sound was heard coming from the engine. The vehicle was pulled to the side of the road and turned off. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The vehicle was towed to the dealer where the diagnosis was confirmed. The vehicle was not repaired. The contact was notified of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583969April 19, 2024
FUEL/PROPULSION SYSTEM
Cannister Purge Valve is stuck, causing stalls at any speed. There are thousands of Ford Focus vehicles with a recall for this issue, but not this one as per VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583973April 19, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at high speeds, the vehicle stalled. The contact stated that his daughter was driving at 65 MPH, the vehicle began to stall. The driver pulled over and restarted the vehicle. The check engine warning light was illuminated. The contact called the local dealer, who informed him there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583684April 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while her mother was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was not able to pull to the shoulder of the roadway, and the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump drive belt tensioner, resulting in damages to the engine and requiring the engine to be replaced. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582057April 10, 2024
FUEL/PROPULSION SYSTEM
Collapsed fuel tank . Car stalls out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582077April 10, 2024
ENGINE
I have a 2016 ford focus titanium, the transmission shudders and sometimes hesitant to excellerate on the highway. at times the transmission shifts into neutral when backing up into my driveway a home. Car has this common transmission issues and started to get worse this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582083April 10, 2024
UNKNOWN OR OTHER
A week after purchasing a pre-owned 2016 Ford Focus SE Hatchback, the Malfunction Indicator Light came on with Primary Code P144A (EVAP Emission System Purge Vapor Line Restricted/Blocked). I paid $671.39 to have the canister purge valve replaced but subsequently learned that the part was part of NHTSA Recall 18V-735. However, because the prior owner had the recall repair completed on March 6, 2019, Ford Motor Company told me that I could not receive a refund. On September 15, 2023, NHTSA opened Investigation #RQ23006. The purpose of that investigation is to "assess the scope and remedy of Recall 18V-735." Since Ford Motor Company will not remedy the situation by refunding me, I am writing today to add myself to growing number of complaints that may have been received since the investigation was opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581856April 9, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle engine consistently stalls while driving resulting in dangerous or deadly situations. 4/8/24 was the 5th engine stalling incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581660April 8, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while accelerating from a complete stop, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19N08. The manufacturer referred the contact to the dealer and to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580997April 3, 2024
ENGINE
On March 29 2024, vehicle had rough idle on start, problem remedied with restart. All fluids appeared to be within normal levels with coolant reservoir indicating just below half-full. On March 30 2024, vehicle idled rough on starting. Attempted restarts led to multiple stalls with failure to start after third attempt. Inspection of engine bay found coolant reservoir to be empty. Upon towing to dealership, service department denied NHTSA #23V905 as cause of failure, stating that the engine was showing coolant intrusion into cylinders and needed a full replacement at 57,771 miles. This is similar to NHTSA Complaint # 11570577. The engine showed no driver-visible warning indicators of imminent failure. This is a cause for concern as engine failure while driving will lead to loss of power steering and brake assist systems. These are safety critical systems and can cause an accident if rendered inoperable while in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580081March 29, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that upon start of the vehicle, the vehicle failed to accelerate upon depression of the accelerator pedal. The check engine warning light was illuminated. The contact's husband drove the vehicle at slow speeds to the nearest dealer. A diagnostic test was performed on the vehicle and the contact was informed that the transmission needed to be replaced. The manufacturer had been notified of the failure and stated that there were no recalls on the vehicle. The vehicle was not repaired and remained in dealer possession. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580135March 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 55 MPH, he observed low-frequency rumbles emanating from the engine compartment. The vehicle was taken home. The next day when the vehicle was started, the contact observed the rumbling noise again and then the vehicle began shaking. The vehicle was taken to a dealer where it was diagnosed that the hydraulic engine mount leaked and needed to be replaced. The vehicle was repaired but the failure persisted. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 58,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579849March 28, 2024
ENGINE
Purchased car end of 2022. After 3 weeks of driving the vehicle, the engine began to fail and the vehicle would stop driving/rpm would crash to 0 while driving. After seen by 3 auto shops, it resulted in the engine being destroyed due to the placement of a belt in oil within the engine and had to pay over 7000 out of pocket for a used engine and a new belt just for the car to run. Despite issues between the end of 2022 to now (March 2024) with starting the car or driving for a long amount of time, we were told the belt needed to be replaced after 50,000. The fix for the belt is over 2000 out of pocket which is absolutely ridiculous. It is March 28th today, on March 22nd my engine failed and the vehicle is liable to stop while driving, therefore unsafe to use. I have not driven the car 50,000 miles since the new belt was put in. It won’t start right away, but when it starts the entire car shakes vigorously anywhere from 3-6 minutes and the rpm bounces from 0 to 1.5 the entirety of it shaking. The engine makes a terrible sound throughout this process. After it “warming up” the rpm bobbles the whole drive time. My vehicle was driving “okay”, never “good” prior to this, it when I was out running errands- arrived to my destination, hopped back in the vehicle and it happened and my engine light has been on ever since. There is no fix to this recall yet. I have 1 vehicle, a full time job, and am in no financial position to pay a mechanic that we have already given thousands of dollars to in repair for an issue beyond our control. We should not have had to spend that amount of money on an issue this recall presented NOR should I have to spend another dime to repair a poor manufactured issue. Not including the fact that there should be full or partial reimbursement on the reality of how expensive the outcome of this issue truly is. Very disappointed with a recall & need an unavailable fix. . ***the 137000mi is subject to the previous engine- newer had 52000 when put in car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579267March 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel, prompting the driver to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel pump belt, resulting in damages to the engine, requiring the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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