Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11548458October 5, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed, the RPM increased to high however, the vehicle failed to move. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated the vehicle had signs of transmission issues. The contact was informed that the transmission was slipping, and that the clutch needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 72,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548222October 4, 2023
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate immediately. Additionally, the check engine warning light was illuminated intermittently. The contact also stated that the transmission failed to shift into reverse(R) several times. The vehicle was taken to the dealer, who informed the contact about an unknown warranty coverage on the PCM; however, the dealer informed the contact that while inspecting the vehicle, it became noticeable that the clutch was damaged due to the faulty PCM. The dealer stated that the contact had to pay for the clutch repair out of pocket. The vehicle was not repaired. The dealer related the failure to Technical Service Bulletin Number: 14N02 (Extended Warranty Coverage for PCM). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547123September 28, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 181V169000 (Power Train). The contact stated that the vehicle was taken to the dealer where the recall repair was completed; however, while driving at an undisclosed speed, the vehicle started jerking. No warning light was illuminated. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the clutch had failed, and the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised not to take the vehicle back to the same dealer. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 70,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546828September 27, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled and remained in the same gear. The vehicle also shuddered independently. No warning light was illuminated. The vehicle was diagnosed by a dealer. The contact was informed that the first-gear clutch was the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546871September 27, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clutch assembly needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546331September 25, 2023
POWER TRAIN
Clutch shudder has been an issue with my car since I bought it but I was told that it was going to "adjust" itself after I drove it for awhile. Over the past few years I've seen my RPM randomly jump up and the clutch shudder issues have worsened over the years. Ford knew about this defect in the 2015 Ford Focus and was even part of a class action lawsuit. But I was never notified about the Customer Satisfaction Program that extended the warranty for repairs of the specific problems. Not even the dealership ever provided me with information on recalls or customer satisfaction programs that applied to me. I can't afford to get it fixed now that I am a year late and am stuck driving unsafely because Ford refuses to grant an exception for the repairs. They continue to sell the same makes and models that were part of this lawsuit and don't seem to care about the customer's safety long term
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546045September 22, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that after starting the vehicle and attempting to accelerate from a stationary position, the vehicle hesitated, rumbled, and the transmission was slipping. The vehicle was taken to the local dealer who determined that the transmission clutch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545551September 20, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Spark Plugs/Ignition Coils. Car was not shifting into gear while driving, jerking. Revs up in between 5-7 Rpms. Car has stalled while driving. Car got spark plugs and ignition coils changed and problem got worse. No. Engine light was on for codes that read spark plug and ignition coil. Fixed problem. Engine light still on problem worse and still the same. Reading same codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545503September 19, 2023
FUEL/PROPULSION SYSTEM, ENGINE
We are experiencing the fuel tank evaporate issue where car shuts off while driving. We were not recalled specifically but now have car in shop waiting on the recall to be reopened as the conditions match the issue under the recall. We have had 3 incidents that could have ended up in a collision as car abruptly shuts down. This is related to the evap fuel tank and sensor issues reported in the original recall. Our vehicle apparently had the programming updated during a past service visit but obviously has not corrected this issue. This vehicle has also had the transmission recall done shortly after purchase and transmission still acts up on occasion. Not happy with the current issue as it is a potential death trap when car shuts off for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544967September 16, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Car will go into reverse but won’t move. Car will not go over 2500 RPM and won’t go over 11 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544572September 14, 2023
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2015 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s daughter was unable to restart the vehicle. No warning lights was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the body control module (BCM) software needed to be updated. The vehicle was not repaired. Additionally, the contact stated that while driving at undisclosed speeds, the vehicle intermittently decelerated while the accelerator pedal was depressed. No warning light was illuminated. An undisclosed dealer was notified of the failure and confirmed that the VIN was not under recall. The contact stated that upon research, the vehicle was included in the Customer Satisfaction Program: 14M02 for extended warranty coverage. The contact then referenced NHTSA Campaign Number: 15V436000 (Electrical System). The manufacturer was not notified of the failure due to the number being unreachable. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544269September 13, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 60 MPH, the service engine warning light illuminated, and the vehicle was jerking. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a failed clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544405September 13, 2023
VEHICLE SPEED CONTROL
Regrettably, the 2015 Ford Focus hatchback I purchased has been plagued by a series of critical issues. These include recurring starting problems, erratic gear behavior, such as hesitating to move in Drive and unexpectedly moving forward in Reverse, sudden and dangerous deceleration while on highways, and an incessantly illuminated tire pressure warning light. These issues have left me profoundly concerned about the overall safety and reliability of this car. Over the past four months of ownership, the last two have been marred by stress and anxiety. A harrowing incident almost transpired when the car inexplicably slowed down to a mere 15 miles per hour on a highway, placing me at great risk, with a truck narrowly avoiding a collision. What's particularly distressing is that these problems aren't unique to my vehicle alone. Numerous other owners of 2013, 2014, and 2015 Ford Focus models are grappling with similar issues, suggesting the existence of potential systemic flaws within these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544027September 12, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Ford Focus. The contact stated while attempting to shift the vehicle into reverse, the vehicle failed to respond. The contact was able to shift into drive however, while driving at an undisclosed speed, the vehicle decelerated unintendedly. The contact then stated that while shifted into drive, the vehicle performed as if the transmission had shifted into neutral, making it difficult to make left and right turns. No warning light was illuminated. The contact was able to drive the vehicle to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the TCM had failed, and the dealer needed to take the transmission apart to determine the exact cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the Extended Warranty had expired. There was no further assistance provided. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542575September 5, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Transmission had randomly started to jerk and then stopped accelerating. Left me stranded on the side of the road on a 5 hour trip and when I turned it off and back on it would move very little and I could hear grinding noise from the gears. I had to get a tow truck which cost me 1.5 k to tow back to my house
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542346September 3, 2023
UNKNOWN OR OTHER
I bought my car off of a friend who bought it pre-owned certified from a local ford dealer. The car had 59,000 miles on it and had the transmission already replaced by ford (the second transmission on the vehicle under 60,000). After having the vehicle a year I was driving home and the clutch in the transmission got stuck and the car would jolt me forward and when I would come to a complete stop it would skip me forward and jolt me, I also experienced the car not being able to move uphill. My situation was very dangerous and happened all of a sudden with no warning signs of a check engine light or symptoms of the car before. If I didn’t stop so far away from the other vehicles at stop lights I could have been very easily pushed into another vehicle, as well as other vehicles possibly hitting me when my car could not shift into gear. I was extremely disappointed due to the fact my car was at 80,000 miles and the transmission in the vehicle had already been replaced once before, this is also not a cheap fix and costed me close to $2,800. The transmission shop that fixed my issue told me this is the most common issue with the 2015 Ford Focus and that he’s repaired multiple with the same issue at moderate/low mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541926August 31, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was taken to the dealer to be serviced prior to a road trip; however, upon picking up the vehicle from the dealer, she noticed that the vehicle was leaking an unknown fluid. Additionally, the check engine warning light was illuminated days later. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch shudder, and the dealer determined that the failure was related to Ford Campaign Number: 19N08; however, the campaign had expired. The dealer charged a repair fee. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 103,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541667August 30, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 30 MPH, the vehicle hesitated while attempting to accelerate and then stalled and lost motive power. No warning light was illuminated. The contact replaced the battery and drove back to the residence; however, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The mechanic determined that the TCM needed to be replaced; however, the following day the contact was notified by the dealer that the clutch plate bearing and not the TCM that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 96,731.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541328August 29, 2023
UNKNOWN OR OTHER
This car was previously recalled for issues with the clutch. After “repairing” the clutch the issue has returned. Dealer refuses to pay for repairs as the repair warranty has “expired”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541511August 29, 2023
POWER TRAIN
The contact's daughter owns a 2015 Ford Focus. The contact's daughter received notification of Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder/Transmission Clutch Warranty Extension); however, the dealer declined to perform the repair. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle was vibrating and failed to accelerate as needed. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the clutch needed to be replaced. The dealer was made aware of the failure but confirmed that the Customer Satisfaction Program had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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