Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10911246October 3, 2016
POWER TRAIN
SINCE I PURCHASED MY 2012 FORD FOCUS WITH ITS "DUAL CLUTCH" AUTOMATIC TRANSMISSION, I HAVE HAD NOTHING BUT PROBLEMS. IT JERKS, HESITATES, HAS REAL TROUBLE SHIFTING IN THE FIRST 3 GEARS. FORD HAS EXTENDED THE POWER TRAIN WARRANTY TO 150,000 MILES, MAYBE THEY KNOW SOMETHING IS WRONG. I HAVE HAD THE CAR SERVICED 10 TIMES FOR THE SAME PROBLEM. MOSTLY, THEY RESET THE COMPUTER OR PUT IN THE SAME DEFECTIVE PARTS EACH TIME. NO REAL SOLUTION HAS EVER BEEN PRESENTED TO ACTUALLY FIX THE CAR. THE CAR JERKS, DOWNSHIFTS, UPSHIFTS HORRIBLY. THIS HAPPENS FROM 1ST GEAR THRU 3RD GEAR. THIS CAR IS THE WORST CAR I HAVE DRIVEN AND I AM STUCK WITH IT BECAUSE FORD WILL NOT HELP. PLEASE HELP NHTSA TO BRING THIS HUGE PROBLEM TO LIGHT. I GUESS I WILL HAVE TO GET LAWYERS INVOLVED TO GET FORD'S ATTENTION...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911283October 3, 2016
FUEL/PROPULSION SYSTEM
I TOOK MY VEHICLE TO TROPICAL FORD IN ORLANDO FL FOR A RECALL REGARDING THE TRANSMISSION AND CLUTCH, WHICH JOB HAD TO BE DONE 3 DIFFERENT TIMES WITHIN 90 DAYS. AFTER I PICKED UP THE VEHICLE ON THE 2ND ATTEMPT THE VEHICLE MYSTERIOUSLY DEVELOPED A PROBLEM WITH THE GAS TANK AND SOME OTHER SENSORS INSIDE THE TANK AND RELATED TO THE FUEL SYSTEM. THE TECHNICIAN TOLD ME THAT THIS WAS A KNOWN ISSUE AND THAT HE COULD SHOW ME ALL THE GAS TANKS THEY HAD REPLACED BECAUSE THEY HAD A PILE OF THEM IN THE BACK. I WAS TOLD THAT THE PROBLEM WAS DUE TO THE DESIGN OF THE SYSTEM AND THAT FORD WAS AWARE OF THE ISSUE BUT THEY WERE NOT DOING ANYTHING TO ASSIST OR TAKE CARE OF THIS SERIOUS ISSUE WHICH CAUSES YOUR CAR TO STALL AND ENGINE TO TURN OFF WHILE DRIVING IN THE HIGHWAY OR CITY. I CALLED FORD WARRANTY DEPARTMENT AND FILED SEVERAL COMPLAINTS AND EACH TIME I WAS TOLD THAT THIS ISSUE WAS NOT COVER BY THE WARRANTY AND THERE WAS NOTHING THEY WERE WILLING TO DO REGARDING THIS MATTER. THIS ISSUE PUTS LIVES AT RISK WHEN A VEHICLE TURNS ITSELF OF WHILE DRIVING IN THE HIGHWAY OR CITY. THIS ISSUE IS PUTTING DRIVERS AND FAMILIES AT RISK. THIS ISSUE STARTED AT THE BEGINNING OF 2016 AND I RECENTLY HAD THE REPAIR DONE AT THE SAME DEALERSHIP MENTIONED ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911274October 3, 2016
STEERING
MY WIFE WAS DRIVING HER LITTLE FORD GOING THROUGH A CORNER AND THE POWER STEERING FAILED WITHOUT WARNING AND SHE NEARLY CRASHED!! SHE MANAGED TO LIMP IT TO THE FORD GARAGE AS I WAS OUT OF TOWN, WHERE IT WAS DIAGNOSED THAT THE EPAS HAD FAILED. THE EPAS FAILURE IS RAMPANT THROUGH A RANGE OF FORD MODEL VEHICLES AND THEY DON'T GIVE TWO HOOTS ABOUT OUR PROBLEM BECAUSE THERE HAVEN'T BEEN ENOUGH (WHAT!!) FAILURES TO WARRANT A RECALL ON THE 2012 FOCUS ALTHOUGH ITS A KNOWN PROBLEM WITH THIS MODEL AND IT IS CURRENTLY THE REASON FOR A CLASS ACTION LAW SUIT IN CALIFORNIA. THEIR CUSTOMER SERVICE DOESN'T EVEN SAY "SORRY" JUST THAT FORD IS OFFERING NO ASSISTANCE. POWER STEERING SHOULD NOT GO OUT ON A 2012 VEHICLE WITH ONLY 44000 MILES ON IT. STEERING GEAR REPLACED AT A COST OF $2009.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911276October 3, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TAKATA RECALL.CHRONIC TRANSMISSION ISSUES WITH THE POWERPOINT TRANSMISSION AND CLUTCH; SERVICES 6 PLUS TIMES IN 2 YEARS FOR THE SAME COMPLAINTS, THE DEALER UPDATES THE TRANSMISSION OR REPLACES THE CLUTCH THEN 3 OR SO MONTHS LATER THE SAME ISSUES ARISE. WHEN IN STOP AND GO TRAFFIC OR CAR IS SHIFTING FROM 2ND GEAR INTO 3RD THERE IS ERRATIC SHIFTING, BUCKING, HER KING, LURCHING FORWARD, HESITATION WHEN TRYING TO PULL INTO TRAFFIC. THIS CAR IS CHRONICALLY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911361October 3, 2016
STEERING
TWICE IN MID SEPTEMBER 2016 THE MESSAGE "STEERING ASSIST SERVICE" CAME UP AFTER STARTING THE VEHICLE AND THE POWER STEERING ON THE VEHICLE WOULD NOT WORK. THE SOLUTION SEEMED TO BE TURNING THE POWER OFF, THEN RESTARTING THE VEHICLE. AFTER RESTART THE POWER STEERING WAS WORKING AGAIN. A VISIT TO THE DEALER'S SERVICE DEPARTMENT FOUND NO PROBLEMS WITH THE SYSTEM. MY CONCERN IS THAT THIS IS MY DAUGHTER'S CAR, SHE'S 18 YEARS OLD AND IF THE STEERING FAILS WHILE SHE'S DRIVING, THERE MAY BE AN ACCIDENT. IF FORD RECALLED OTHER MODELS FOR THE SAME PROBLEM, WHY WON'T THEY RECALL THE FOCUS AND TAKE CARE OF THESE CUSTOMERS AS WELL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910894October 1, 2016
STEERING
POWER STEERING FAILURE. STATIONARY, WHEN STARTING VEHICLE POWER STEERING WILL NOT OPERATE. HAVE TO RESTART A FEW TIMES TO GET THE POWER STEERING TO OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910650September 29, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TAKATA RECALL. TRANSMISSION CONTROL MODULE (TCM) FORD RECALL FSA 15B22. MY VEHICLE WOULD STRUGGLE TO SHIFT INTO SECOND AND THIRD GEAR WHENEVER I WAS DRIVING, SO I TOOK MY VEHICLE TO A FORD DEALERSHIP FOR THE TCM TO GET REPROGRAMMED, AS PER THE MANUFACTURER'S RECALL IN JUNE 2016. IT SEEMED TO HELP WITH THE HARSHNESS OF THE VEHICLE'S SHIFTING, UNTIL FRIDAY, SEPTEMBER 23RD, 2016 WHENEVER I TRIED TO GET MY CAR TO REVERSE AND IT ACTED AS IF THE VEHICLE WAS STILL IN NEUTRAL. IT WOULDN'T GO IN REVERSE AND MY CHECK ENGINE LIGHT WAS NOW ON. THE SHIFTER WAS IN REVERSE CORRECTLY, AND THE REVERSE LIGHTS CAME ON BUT THE CAR WENT NOWHERE. MY FORD DEALERSHIP TOLD ME TO DRIVE IT UP TO THE DEALERSHIP SO THEY COULD LOOK AT IT AND DIAGNOSE THE PROBLEM, SO I DID. IT OVERHEATED THREE TIMES IN THE 45 MINUTE DRIVE UP, DESPITE CAUTIOUS DRIVING. I HAD TO HAVE IT TOWED TO THE DEALERSHIP, WHICH WAS NOT COVERED BY FORD IN ANY WAY. THE DEALERSHIP SERVICE DEPARTMENT TOLD ME THAT MY CAR WOULD BE DIAGNOSED LATER THAT DAY (MONDAY, SEPTEMBER 26TH) AND ANY NECESSARY PARTS WOULD BE ORDERED BY THE END OF THE DAY. I HADN'T HEARD ANYTHING BACK FROM THEM IN OVER 3 DAYS SO I CALLED FOR AN UPDATE. THEY CONFIRMED THAT THE PROBLEM IS THE TCM AND IT NEEDS REPLACED, AS THE "REPROGRAMMING" THEY DID IN JUNE 2016 WAS TOO LITTLE, TOO LATE. THE PROBLEM IS THAT THE TCM IS HEAVILY BACKORDERED, SO THE FACTORY ISN'T EVEN SHIPPING OUR ANY TCM'S UNTIL NOVEMBER 4TH, WHICH MINE MIGHT NOT EVEN BE INCLUDED IN THAT SHIPMENT AND IT IS "HIGHLY LIKELY" THAT IT WILL BE CLOSER TO CHRISTMAS BEFORE I GET MY CAR FIXED AND RETURNED TO ME. TO ADD INSULT TO INJURY, THEY ARE REFUSING TO PROVIDE ME WITH A SERVICE VEHICLE, SO I DON'T KNOW WHAT TO DO FOR THE NEXT 3 MONTHS THAT MY CAR SITS AT THEIR DEALERSHIP AWAITING ITS PART. HOW AM I TO GET TO WORK? PICK UP MY SON FROM SCHOOL? GET GTOCERIES? I'M AN ONLY PARENT AND CANNOT BE WITHOUT A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910696September 29, 2016
POWER TRAIN
WHILE THE CAR IS IN MOTION ON A CITY STREET AND I ACCELERATE IT JUMPS, JERKS AND SHAKES. IT HAS BEEN CHECKED OUT MANY TIMES. IT CAN'T BE FIX. I BELIEVE THIS PROBLEM SHOULD HAVE A RECALL. THIS HAPPENS EVERYDAY WHEN I DRIVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910167September 28, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE FRONT DRIVER SIDE DOOR FLEW OPEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIR AND WAS INFORMED THAT ALL FOUR DOOR LATCHES NEED REPLACEMENT. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIRING ALL FOUR DOOR LATCHES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910185September 28, 2016
STEERING
POWER STEERING SPORADICALLY COMES IN AND OUT ' USUALLY WHEN THE CAR IS JUST STARTED AND WE ATTEMPT TO BACK OUT ' THE STEERING HAS NO POWER. STEERING WHEEL LOCKES WHILE DRIVING. FORD SERVICE RAN DIAGNOSTIC ON THE VEHICLE AND NO ERROR CODES WERE PRESENT. THEY CAN NOT FIND A SOLUTION OR WHY THE PROBLEM IS EVEN HAPPENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910246September 28, 2016
UNKNOWN OR OTHER
I WAS DRIVING ON A STREET AND MY DOOR FLUNG OPEN AND NOW IT DOESN'T CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910422September 28, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED TO OPEN AND CAUSED THE FUEL TANK TO COLLAPSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR A COMPLETE DIAGNOSTIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909861September 27, 2016
POWER TRAIN
I TOOK MY 2012 FORD FOCUS TO GET FIXED AT WAYNE ACKERS FORD IN LAKE WORTH FLORIDA UPON DROPPING MY CAR OFF THE GENTLEMAN STARTED TELLING ME MY CAR ISN'T AFFECTED WHEN IT IS AND LATER ON SAYS I HAVE TO SEE IF IT'S UNDER WARRANTY THEN TELLS ME IT NEEDS TO BE AT 150K MILES THAT MAKES NO SENSE AT ALL THE CAR IS STILL THERE I'M WATIING ON A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909873September 27, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THE FRONT DRIVER SIDE DOOR WOULD CLOSE OR OPEN INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910093September 27, 2016
STEERING
DAUGHTER WAS DRIVING TO SCHOOL AND POWER STEERING SUDDENLY QUIT FUNCTIONING AND WARNING LIGHT CAME ON WHILE DRIVING IN A BUSY CITY STREET IN DAVIE, FL. HAD A LOCAL MECHANIC DO A QUICK CHECK BUT COULD NOT DIAGNOSE PROBLEM. WILL BE CONTACTING LOCAL FORD DEALERSHIP FOR ASSISTANCE FEEL IT COULD BE UNSAFE FOR MYSELF AND OTHERS IF I DRIVE MUCH THIS WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909620September 26, 2016
STEERING
ON 9/18/2016 IN A SHOPPING CENTER PARKING LOT,STARTED CAR PUT INTO DRIVE AND WAS TURNING ONTO EXIT LANE OF LOT WHEN STEERING WHEEL STOPPED TURNING AND AMBER "I"LIGHT CAME ON.STOPPED VEHICLE .PUT IN PARK.COULD NOT TURN WHEEL EITHER DIRECTION.TURNED CAR OFF THEN RESTARTED,AMBER LIGHT STAYED ON POWER STEERING ASSIST FAILURE.WAS ABLE TO MANEUVER CAR TO A SAFE PARKING AREA FROM LANE .IT WAS A SCARY EVENT .MY FRIEND HER 4 MONTH OLD AND 4 YEAR OLD WERE IN THE CAR WITH ME AND ALSO HER 15 YEAR OLD NIECE!WE WERE ABOUT TO GO ON THE HIGHWAY!! I NOW UNDERSTAND A RECALL HAS NOT BEEN ISSUED AFTER HUNDREDS OF COMPLAINTS FOR THIS SAFETY PROBLEM ON THIS VEHICLE EVEN THOUGH THIS SAME SYSTEM HAS BEEN RECALLED ON OTHER MODELS.I AM APPALLED AND PERPLEXED AS YOU ARE RESPONSIBLE FOR ALL OUR SAFETY.PLEASE DO YOUR DUTY TO RECALL THIS SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909531September 25, 2016
STEERING
POWER STEERING ASSIST FAULT POWER STEERING WILL NOT FUNCTION UNTIL CAR KEY IS TURNED OFF AND ON A FEW TIMES. THIS SOUNDS LIKE THE SAME PROBLEM THEY HAVE INTHE FORD FUSION AND IT IS ON RECALL. THIS IS A SERIOUS SAFETY PROBLEM AND IT SHOULD BE RECALLED?? IT DOES IT ABOUT ONCE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908899September 23, 2016
STEERING
AT APPROXIMATELY 70,000 MILES, I HAD TURNED OFF MY CAR TO GET GAS. WHEN I RESTARTED THE CAR, I RECEIVED A POWER STEERING ASSIST FAULT MESSAGE. THE POWER STEERING NO LONGER OPERATED. I COULD STILL STEER THE CAR, BUT IT WAS EXTREMELY DIFFICULT. MULTIPLE RESTARTS DID NOT RESOLVE THE PROBLEM. I TOOK MY CAR TO THE DEALER, AND THEY VERIFIED THE ISSUE. THE DEALER OFFERED TO REPLACE THE ENTIRE STEERING RACK CONTAINING THE ELECTRONIC POWER STEERING MODULE FOR $1700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909344September 23, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING FAILURE SIGNAL ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THERE WAS NO RECALL RELATED TO THE POWER STEERING FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909360September 23, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THERE WAS A LOUD BOOMING SOUND COMING FROM THE STEREO MODULE INTERMITTENTLY AND WITHOUT WARNING. THE FAILURE OCCURRED EVEN WHEN THE POWER WAS TURNED OFF. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE ENTIRE STEREO MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus