Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10914320October 6, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ROLLED BACKWARDS SUDDENLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO HAVE THE SOFTWARE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913923October 5, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913576October 4, 2016
STEERING
WARNING LIGHT CAME ON STATING "STEERING ASSIST FAULT". . WE LOST ALL POWER STEERING WHILE DRIVING THE CAR. WE WERE ABLE TO GET THE CAR INTO A REST AREA OFF THE HIGHWAY. WE HAD NO POWER STEERING AND IT MADE IT VERY DIFFICULT TO OPERATE THE CAR. THE STEERING GEAR NEEDED TO BE REPLACED AT 36,900 MILES AT A COST OF $2,121.74. FORD CUSTOMER SERVICE WAS NO HELP AT ALL TO ME. THEY WERE SUPPOSE TO RETURN CALLS WITHIN 4 HOURS AND IT TOOK ME 10 DAYS UNTIL I WAS ABLE TO GET A CALL BACK.THERE CURRENTLY IS NO RECALL BUT 900 MILES PAST WARRANTY I WOULD NOT EXPECT THIS TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911301October 3, 2016
POWER TRAIN
I'VE HAVE HAD TO HAVE THREE UPDATES DONE FOR THE TRANSMISSION. ABOUT A MONTH AGO, I ALMOST GOT KILLED PULLING ONTO A COUNTRY HIGHWAY, DUE TO INABILITY TO PICK UP POWER AND THEY HAD TO REPLACE THE CLUTCH. TODAY, THE CAR HAD TO BE TOWED TO THE DEALERSHIP DUE TO LACK OF POWER, HESITATING, AND ODD NOISE WHILE DRIVING. THIS CAR ISN'T 2 YEARS OLD, AND IT'S BEEN CONSTANT PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910128September 28, 2016
POWER TRAIN, UNKNOWN OR OTHER
CLUTCH IN AUTOMATIC TRANSMISSION IS STALLING, CAR SHUTTERS AT 24,000 MILES. CAR DOESN'T WANT TO GO UP HILLS, AND ACTS MINE IT'S STALLING OUT WHEN YOU PULL OUT. THIS IS MY DAUGHTERS CAR AND I DO NOT FEEL SHE IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910190September 28, 2016
POWER TRAIN
MY TRANSMISSION HAS BEEN PROGRESSIVELY GETTING WORSE ON MY 2014 FORD FOCUS. IT SHUDDERS, JERKS, AND HESITATES WHEN I START ACCELERATING. I TOOK IT TO THE DEALER FOR SERVICE AND THEY HAVE TO CHANGE THE CLUTCHES WHICH TAKES THEM 8 DAYS! THE CAR HAS ONLY 27,500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910197September 28, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
POWER LOSS TO DRIVE TRAIN AND VEHICLE DISPLAYS "STOP SAFELY NOW" MESSAGE. THIS HAD HAPPENED REPEATEDLY WHILE VEHICLE WAS IN MOTION ON PUBLIC ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910231September 28, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE JERKED VIOLENTLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910426September 28, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT THE DEALER WAS ONLY AGREEING TO REPAIR THE DOOR LATCH THAT FAILED DUE TO A PART SHORTAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910446September 28, 2016
POWER TRAIN
WHILE DRIVING ON CITY STREETS THE TRANSMISSION SLIPS AND JERKS AND SOUNDS LIKE IT'S GOING TO FALL OUT OF THE VEHICLE. THIS IS A KNOWN ISSUE BY FORD WITH THIS VEHICLE AND IS UNSAFE TO DRIVE, ESPECIALLY MERGING INTO TRAFFIC. FORD NEEDS TO BUY ALL THESE VEHICLES BACK! THIS CONTINUES TO HAPPEN ON A DAILY BASIS. IT'S BEEN IN FOR REPAIR TWICE AND A RECALL ONCE. STILL NOT FIXED. I WOULD SELL THIS CAR IF I COULD BUT THE VALUE HAS DROPPED SIGNIFICANTLY DUE TO THIS KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909919September 27, 2016
POWER TRAIN
WITHIN THE FIRST 10,000 MILES OF OWNERSHIP THE TRANSMISSION IN OUR 2014 FORD FOCUS HAS BEEN REBUILT AND THE CLUTCH HAS BEEN REBUILT/FIXED AS WELL AS MULTIPLE SOFTWARE UPDATES APPLIED, AND WE HAVE COMPLAINED EVERY TIME WE TAKE THE CAR IN FOR SERVICE THAT THE TRANSMISSION IS STILL BROKEN. IT SHUDDERS, JERKS, RUMBLES, HARD SHIFTS AND EVEN COMES CLOSE TO STALLING WITH NO ACCELERATION/MOVEMENT AT TIMES. I FEAR DRIVING IT THAT I CANNOT TAKE OFF FROM A STOP SAFELY WITHOUT THE TRANSMISSION FAILING AND I WILL END UP BEING HIT BY ANOTHER VEHICLE AS A RESULT. THIS TRANSMISSION IS DANGEROUS AND WILL RESULT IN ACCIDENTS. WORST TRANSMISSION I HAVE EVER OWNED AND FORD WILL NOT FIX NOR BUY US OUT OF THE CAR...ITS A LEMON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909741September 26, 2016
AIR BAGS, STRUCTURE:BODY, ENGINE
GOING LESS THAN 10 MPH THE CAR WAS MAKING A WIDE TURN ON MY STREET IN FRONT OF MY HOUSE WHEN FOCUS ACCELERATED AND WENT THROUGH A WIRE FENCE, TAKING DOWN A METAL STAKE, OVER LIMESTONE BOULDERS BEFORE HITTING A TREE, STUMPS, AND BUSHES ON MY PROPERTY. AIR BAGS DID NOT EMPLOY. WINDSHIELD TOTALLY SHATTERED WITH HOLES FROM TREE BRANCHES. BODY OF CAR SEVERELY DAMAGED IF NOT TOTALED. INSURANCE ADJUSTER WILL DETERMINE ON WEDNESDAY 9/28/2016
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10909748September 26, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
SINCE SINCE BOUGHT THIS CAR BRAND-NEW IN 2014 THERE HAS BEEN A GRINDING STUTTERING SHAKING AND JERKING OF THE TRANSMISSION WHEN IN MOTION. THIS HAPPENS WHETHER THE CAR IS ON THE HIGHWAY OR AT A LOW RATE OF SPEED BUT MOSTLY WHEN DRIVING FORWARD FROM PARK. FORD ATTEMPTED TO UPGRADE THE SOFTWARE TO THE TRANSMISSION SEVERAL TIMES WHICH HAS NEVER WORKED. THIS IS A KNOWN ISSUE TO FORD AND THEY ARE CLAIMING THAT IT IS A CHARACTERISTIC OF THE TRANSMISSION AND IT IS NORMAL ACTIVITY. THE TRANSMISSION SHUTTERS AND JERKS SO MUCH THAT THE CAR WILL NOT SHIFT AND WILL NOT MOVE FORWARD APPROPRIATELY AND I HAVE COME CLOSE TO GETTING REAR-ENDED SEVERAL TIMES BECAUSE THE TRANSMISSION CANNOT CATCH UP WITH THE ACCELERATION. I AM ASKING FORD FOR ASSISTANCE IN TRADING THE CAR IN SINCE THE VALUE IN THE CAR DEPRECIATED SO MUCH BECAUSE OF ALL OF THE TRANSMISSION ISSUES AND THEY ARE REFUSING TO HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908860September 23, 2016
UNKNOWN OR OTHER
I BOUGHT THE VEHICLE IN 2014 NEW. A LITTLE LESS THAN A YEAR AFTER I HAD THE CAR, I STARTED HAVING PROBLEMS WITH THE SYNC SYSTEM THAT ALLOWS ME TO USE MY CELL PHONE HANDS FREE. IT WILL STAY PAIRED WITH MY PHONE FOR ABOUT 3 TO 4 WEEKS AND THEN WILL DROP THE CONNECTION WITH MY PHONE. I HAVE HAD IT IN TO THE DEALERSHIP 5 TIMES AND THE PROBLEM IS STILL NOT FIXED. I HAVE BEEN IN CONTACT WITH THE REGIONAL MANAGER OF FORD CORPORATE AND THEY ARE REFUSING TO GIVE ME A BUYBACK OPTION SO I CAN GO PURCHASE ANOTHER VEHICLE THAT WILL ACTUALLY WORK WITH MY CELL PHONE. IT IS THEIR PROBLEM WITH THEIR VEHICLES AND THEY ARE REFUSING TO TAKE RESPONSIBILITY FOR A DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909319September 23, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 30 MPH, THE ENGINE HESITATED AND ATTEMPTED TO STALL. THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907259September 16, 2016
POWER TRAIN
MY 2014 FORD FOUS HAS A SHUDDERING AND SHIFTING ISSUES ON ACCELERATION. SOMETIMES MY CAR WILL NOT GO INTO GEAR. FORD KEEPS TELLING ME THAT IS NORMAL AND TO BRING THE CAR IN IF THE CHECK ENGINE LIGHT COMES ON. MY FEAR IS THAT THIS WILL HAPPEN IN A INTERSECTION CAUSING A ACCIDENT. FORD IS JUST DRAGGING THIER FEET ON THIS ISSUE UNTIL THE WARRANTY EXPIRES AND CONSUMERS LIKE ME ARE LEFT WITH THE BILL. FORD KNOWS THAT THERE ARE PROBLEMS AND REFUSES TO FIX IT. DOES IT TAKE THE MOTORING PUBLC TO LOSE LIVES BEFORE ANYTHING IS DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907305September 16, 2016
UNKNOWN OR OTHER
REAR PASSENGER DOOR LATCH BROKE WHILE IN MOTION; DOOR WILL NOT CLOSE OR LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906896September 15, 2016
POWER TRAIN
TRANSMISSION HESITATION FROM A STOP, TYPICALLY IN GEAR (DRIVE OR SPORTMODE), SOMETIMES SEVERE, CAUSING JERKING. BEEN HAPPENING LITERALLY SINCE I'VE OWNED THE VEHICLE, BUT SEEMS TO BE NOW MORE PRONOUNCED, ESPECIALLY AFTER LONGER DRIVES. ON THE HIGHWAY WITH STOP & GO TRAFFIC, AND THIS PROBLEM IS VERY UNSETTLING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906442September 14, 2016
POWER TRAIN
TRANSMISSION JERKS VIOLENTLY AT LOW SPEEDS, DANGEROUS AND UNDRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906262September 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHEN STOPPED AT A LIGHT OR SOMETHING, CAR HESITATES LIKE IT'S GONNA DIE. THE RPM'S SHOOT WAY UP AND IF I GO TO BRAKE, THEY LIKE ALMOST GET STUCK IN HIGH RPM. TRANSMISSION SHUTTERS. TIRE PRESSURE WARNING LIGHT STAYS ON WHEN I'VE CHECKED THE TIRES PRESSURE AND EVERYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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