Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10560423January 17, 2014
SEAT BELTS, ELECTRICAL SYSTEM
WHEN YOU DRIVE THE CAR FROM 5 - 20 MINUTES AND WHEN YOU REMOVE THE SEATBELT - THERE IS NO ALARMING SOUND AND NO LIGHT ON THE DASHBOARD. BUT, WHEN YOU TURN OFF THE ENGINE AND START AGAIN, YOU CAN HEAR THE ALARM AND THE LIGHT WILL APPEAR ON THE DASHBOARD WHEN YOU REMOVE THE SEATBELT. CONCERNS: IF THE DRIVER STOP (FOR DRIVING LET SAY 5 - 3 MINUTES) FOR EXAMPLE AND HE REMOVE THE SEATBELT FOR WHATEVER REASON, HE MIGHT FORGOT TO FASTEN THE SEATBELT AS THE CAR WILL NOT ALARM AND NO LIGHT WILL ILLUMINATE ON THE DASHBOARD. NOTE: THE LOCAL DEALER TESTED THE SAME CAR MODEL/YEAR AND HAVING THE SAME RESULT - NO ALARM AND LIGHTS ON THE DASHBOARD WHEN UNBUCKLED AFTER DRIVING 5-20 MINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559841January 14, 2014
ENGINE, ELECTRICAL SYSTEM
WHILE TRAVELING ON THE FREEWAY THE CAR JUST DIED. ENGINE SHUT OFF, HOW EVER ALL THE ELECTRICAL IN THE CAR WERE STILL WORKING. ONCE PULLING OFF THE FREE WAY, THE CAR STARTED AFTER SEVERAL ATTEMPTS BUT THEN DIED SHORTLY AFTER. THE CAR THEN WOULD NOT WORK. AFTER GETTING THE CAR TOWED TO QUIRK FORD IN QUINCY THEY HAD TO KEEP IT AS A CODE THEY DO NOT KNOW WHAT IT MEANS CAME UP, SO THEY DO NOT KNOW HOW TO FIX THE CAR. THE CAR IS STILL IN THE SHOP TO THIS DAY AND THEY WONT GIVE ME A RENTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559953January 14, 2014
POWER TRAIN
TRANSMISSION STARTED SLIPPING, THEN COMPLETE LOSS OF FORWARD MOTION WHILE IN TRAFFIC LANES. DEALER SAYS THAT THIS IS COMMON AND THERE IS A TWO WEEK WAITING LIST FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559579January 13, 2014
ENGINE
TODAY WHILE AT A INTERSECTION THE FOCUS ELECTRIC STARTED TO GO AND THEN SHUT DOWN AGAIN DISPLAYING THE SAFELY STOP NOW MESSAGE AND THE CAR WAS DEAD IN THE MIDDLE OF A BUSY INTERSECTION. THIS HAS NOW HAPPENED NUMEROUS TIMES AND THIS ONE HAPPENED AFTER THE DEALERSHIP PERFORMED THE RECALL FOR THE SAME THING. THEY ALSO REPLACED THE BATTERY AND SOME OF THE WIRING AT THE RECALL VISIT DUE TO MULTIPLE FAILURE CODES. THIS CAR IS UNSAFE TO DRIVE AND THE LAST TWO TIMES THIS HAS HAPPENED THERE WAS NEARLY A COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559131January 9, 2014
POWER TRAIN
THE TRANSMISSION DOES NOT SHIFT RIGHT. IT HESITATES, JERKS AND SURGING. AT LOWER GEARS OR SPEED UNDER 40, THE CAR IS DIFFICULT TO CONTROL. IT SHIFT TO HIGHER GEAR WHEN THE SPEED IS NOT HIGH ENOUGH FOR THE GEAR. THIS CAUSES POOR ACCELERATION AND DANGEROUS WHEN MERGING INTO HIGHWAY FROM RAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558681January 6, 2014
POWER TRAIN
THIS CAR CONSTANTLY GRINDS AND SHUTTERS BETWEEN THE FIRST FEW GEARS EVERY DAY FOR THE LAST 8 MONTHS OF OWNERSHIP. I BOUGHT THIS VEHICLE ON FEB 2013 AND IT ONLY DROVE GOOD FOR 2 MONTHS AND THE REMAINING TIME I'VE HAD IT, HAS BEEN ON THE SHOP OVER 4 TIMES FOR THE SAME EXACT TRANSMISSION PROBLEMS. SYMPTOMS; THE TRANSMISSION GEARS SHIFTS INCORRECTLY AND MAKES LOUDS GRINDING AND SHUTTERING NOISES. SOMETIMES THE THE TRANSMISSION HAS POWER AND SOMETIMES IT DOESN'T. NOT TO MENTION I ALMOST GOT MYSELF INTO 2 CAR ACCIDENTS BECAUSE OF THIS VEHICLE, DURING STOP AND GO TRAFFIC THE GEARS GET STUCK AND I ALMOST REAR ENDED THE VEHICLE IN FRONT OF ME. PLEASE FILE A COMPLAINT TO FORD AND NHTSA TO HAVE THESE DCT TRANSMISSIONS FIXED OR RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558418January 3, 2014
POWER TRAIN
AS WITH OVER 100 OTHER COMPLAINTS, THE TRANSMISSION IS VERY UNSTABLE. HESITATION AND ALMOST DYING AT A STOP OR IN SLOW BUMPER TO BUMPER TRAFFIC IS A SAFETY HAZARD. ATTEMPTING TO MERGE ON HIGHWAYS AND ATTAIN HIGHER SPEEDS FROM A STOP OR SLOW (10-20 MPH). GRINDING NOISE FROM FRONT END AT LOW SPEEDS.. THE HESITATION IN ACCELERATION AND JERKING AT SLOW SPEEDS, IS A SAFETY HAZARD AND AS PREVIOUSLY STATED ALMOST CAUSED NUMEROUS ACCIDENTS. I HAD IT REPROGRAMMED AT ONE DEALER, WITH NO RESULTS, AND JUST TWO DAYS AGO, ON 1-2-2014, ANOTHER DEALER REPLACED PARTS ON THE TRANSMISSION AND CALLED ME AND SAID MY CAR WAS READY. AFTER LEAVING THE DEALER, THE CAR STARTED MAKING A RATTLING NOISE EVERY TIME I WOULD ACCELERATE AT JUST ABOUT ANY SPEED. TOOK IT BACK TODAY, 1-3-2014, AND HAD TRANSMISSION TECH RIDE WITH ME. AS SOON AS WE PULLED OUT FROM DEALER ONTO HIGHWAY, STARTED MAKING RATTLING NOISE AND SHUTTERING STILL HAPPENING.. NOW DEALER HAS AN ACTUATOR MOTOR ORDERED. WHO KNOWS IF THIS IS A FIX OR ANOTHER PATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557969December 31, 2013
POWER TRAIN, STEERING:LINKAGES:TIE ROD ASSEMBLY, ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE JERKED VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 12,552. UPDATED 02/11/2014 *BF THE CONSUMER BELIEVED THERE MAY BE A PROBLEM WITH THE TRANSMISSION AND THE TIE ROD. UPDATED 02/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557632December 29, 2013
ENGINE
I WAS ON MY WAY TO WORK ON 12/23/2013 AND ON THE DASHBOARD OF MY CAR SAID ENGINE FAULT CHECK SYSTEM NOW LIGHT CAME ON AND THE CAR IMMEDIATELY SHUT DOWN ON ME ON THE EXPRESSWAY I TRIED SEVERAL TIMES CRANKING MY CAR BUT IT WOULDN'T START SO I CALL IDOT TO HELP ME THEY CAME AND TOWED ME TO THE NEAREST EXIT AFTER AN HOUR AND A HALF MY CAR STARTED UP BUT THE ENGINE SYMBOL REMAIN ON THE DASHBOARD I WAS ABLE TO DRIVE IT BACK HOME I WAITED FOR JOE RIZZO FORD TO OPEN AND THEN I TOOK MY CAR TO THEM THEY ENDED UP KEEPING MY CAR AND I HAD TO RENT ME A CAR UNTIL THE PROBLEM WAS FIX JOE RIZZO FORD SAID THEY WILL CALL ME WHEN THE PROBLEM IS FIX--> THE CAR THEY GAVE ME WAS ANOTHER FORD FOCUS 2013 AND WHAT DO YOU KNOW THE FREAKING ENGINE LIGHT CAME ON IN THE RENTAL CAR I HAD MY PERSONAL CAR FOR A YEAR NOW THERE IS NO WAY THAT I SHOULD BE HAVING ENGINE PROBLEMS OR ANYTHING ELSE WRONG WITH THIS CAR FORD REALLY NEEDS TO GET THESE PROBLEMS FIX BEFORE AN ACCIDENT HAPPEN TO SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557263December 26, 2013
TIRES
TL* THE CONTACT OWNS A 2013 FORD FOCUS SE. THE VEHICLE WAS EQUIPPED WITH CONTINENTAL CONTIPRO TIRES, SIZE 215/55/R16. THE DOT NUMBER WAS CNB3WBPC0913. THE CONTACT STATED THE TIRES HAD LIMITED TRACTION AND FAIL TO GRIP THE ROAD. THE TRACTION CONTROL LIGHT ILLUMINATED DURING LIMITED CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE MECHANIC COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 2/11/14*CN THE CONSUMER REPLACED THE TIRES. UPDATED 02/18/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557069December 23, 2013
POWER TRAIN
MULTIPLE TIMES, OUR FORD FOCUS ELECTRIC HAS ABRUPTLY LOST POWER AND FLASHED THE MESSAGE, "STOP SAFELY NOW." IT'S HAS OCCURRED DURING RUSH HOUR COMMUTE ON A 5-LANE FREEWAY, CAUSING SERIOUS SAFETY RISKS AS WE HAVE HAD TO MAKE AN EMERGENCY STOP ON THE FREEWAY. SOMETIMES THE CAR WILL RESTART AFTER MULTIPLE ATTEMPTS AND SEVERAL TIMES WE HAVE HAD IT TOWED BACK TO THE DEALER. MOST RECENTLY THE CAR WAS IN SERVICE FOR 8 DAYS AT FRONTIER FORD IN STEVENS CREEK, THEN STALLED ON THE FREEWAY ON THE WAY HOME FROM THE DEALER -UNACCEPTABLE! WE BOUGHT THIS CAR FOR COMMUTING BUT THE RECURRING SUDDEN STOPS AND SAFETY MESSAGES HAVE TOTALLY UNDERMINED OUR CONFIDENCE IN THIS CAR. WE FEEL UNSAFE, AS THIS ISSUES CLEARLY PUTS US AND OUR CHILDREN AT GREATER RISK OF SERIOUS INJURY OR DEATH WHILE IN THIS VEHICLE. UNFORTUNATELY, THE FOCUS HAS BEEN IN THE SHOP FOR REPAIR OVER 30 DAYS DURING THE FIRST YEAR OF PURCHASE. WE DO NOT WANT TO OWN THIS LEMON ANYMORE. FORD CLEARLY DOESN'T KNOW HOW TO FIX THE ISSUE - IT'S TIME FOR A RECALL ON THIS UNSAFE VEHICLE. WHY HASN'T THE NSTB TAKEN ANY ACTION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556512December 18, 2013
POWER TRAIN
I'VE DRIVEN OVER 5,000 MILES ON THIS NEW FOCUS. THE FIRST 5K WERE OK BUT LATELY THE TRANSMISSION HAS BECOME EXTREMELY ERRATIC IN ITS BEHAVIOR. IT SHUDDERS VIOLENTLY AND FREQUENTLY AFTER SHIFTING IN TO 2ND GEAR AND THEN HESITATES TO ACCELERATE. THE TRANSMISSION ALSO HAS STARTED MAKING A CLANKING SOUND LIKE TWO PIE TINS BEING HIT UPON EACH OTHER. I TOOK IT TO THE DEALER.. THEY CONFIRMED IT, REPROGRAMMED THE TRANSMISSION ELECTRONICS AND SENT ME ON MY WAY. THAT DID NOTHING TO HELP IT. I TOOK IT BACK A COUPLE OF DAYS LATER AFTER ALMOST GETTING REAR-ENDED WHEN I PULLED INTO MOVING TRAFFIC AND IT SHUDDERED AND HESITATED UNEXPECTEDLY. THE DEALER KEPT IT FOR 2 DAYS AND THEN GAVE IT BACK SAYING THEY COULD NOT REPRODUCE THE PROBLEM. THEY ONLY DROVE IT 1 MILE WHICH IS NOT EXACTLY AN EXHAUSTIVE OR GOOD FAITH EFFORT TO REPRODUCE THE PROBLEM! SO, I'M NOW HEADED FOR TRIP 3 TO ANOTHER FORD SERVICE CENTER TO SEE IF THEY CAN DO SOMETHING ABOUT IT. THE REGIONAL CUSTOMER SERVICE REP ACTUALLY TOLD ME THAT THESE TRANSMISSIONS SHOULD BE EXPECTED TO SHUDDER, GRIND AND HESITATE AS PART OF THEIR NORMAL OPERATION. THAT'S INSANE.. WHO WOULD BUY OR WANT A CAR THAT DID THAT!!! HAD IT OPERATED THAT WAY WHEN I TEST DROVE IT.. IT WOULD HAVE STAYED ON THE LOT TO BE SURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555718December 11, 2013
ELECTRICAL SYSTEM, POWER TRAIN
THIS IS SIMILAR TO THE CAR THAT I AM DRIVING (ANOTHER FORD FOCUS ELECTRIC). MY DAUGHTER WAS DRIVING THE CAR TO SCHOOL AT THE INTERSECTION OF ROSEVILLE PARKWAY AND DOUGLAS BOULEVARD, IN ROSEVILLE, CA TO DAY AT ABOUT 7:15 AM FOR NO APPARENT REASON, THE CAR STOPPED. SHE WAS WAITING FOR THE LIGHT TO TURN GREEN. MY DAUGHTER FREAKED OUT AND CALLED ME. I ASKED HER TO SHUT THE CAR OFF, OPEN ONE OF THE DOORS, WAIT FOR ONE MINUTE AND TRY TO START THE CAR AGAIN. AFTER THE SECOND ATTEMPT THE CAR STARTED. LUCKY FOR HER, THE OTHER CARS SWITCHED IN THE OTHER LANES AND SHE WAS ABLE TO MOVE THE CAR. AGAIN. THIS IS HAPPENING TOO OFTEN AND FEEL THIS IS A SAFETY HAZARD. SAME THING HAS HAPPENED IN SAME MODEL AND MAKE CAR THAT I DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555503December 10, 2013
SEAT BELTS
I GENERALLY DO NOT HAVE BACK SEAT PASSENGERS, I PICKED UP MY TWO NEPHEWS AND I MADE THEM PUT THEIR SEAT BELTS ON. UPON ARRIVING AT OUR DESTINATION THE BOYS WERE HAVING TROUBLE RELEASING THE BELTS AFTER SEVERAL MINUTES OF STRUGGLING WITH THE BELTS WE FINALLY GOT THE BOYS RELEASED BUT NOW THE SEAT BELT MECHANISM IS STUCK DOWN IN THE HARNESS AND AM UNABLE TO LOCK ANY SEAT BELTS INTO PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555306December 9, 2013
ENGINE
TWO WEEKS PRIOR TO THIS INCIDENT I WENT AND TOOK IT FOR A MAINTENANCE OIL APPOINTMENT, ON DECEMBER 3 AS I STARTED THE VEHICLE, IT WOULD NOT START, IT KEPT MARKING CHECK ENGINE, IT LEFT ME STRANDED ON THE MIDDLE OF MY STREET BOYLSTON STREET, BOSTON, AFTER SEVERAL ATTEMPTS IT WOULD START BUT NOT GET TOO FAR. I THEN HAD IT TOWED TO QUIRK IN QUINCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555377December 9, 2013
POWER TRAIN
AS WITH OVER 100 OTHER COMPLAINTS, THE TRANSMISSION IS A COMPLETE FAILURE. HESITATION AND ALMOST DYING AT A STOP OR IN SLOW BUMPER TO BUMPER TRAFFIC IS A SAFETY HAZARD. ATTEMPTING TO MERGE ON HIGHWAYS AND ATTAIN HIGHER SPEEDS FROM A STOP OR SLOW (10-20 MPH) HAS ALMOST CAUSED ME TO WRECK SEVERAL TIMES TO DUE HESITATION IN ACCELERATION. GRINDING NOISE FROM FRONT END AT LOW SPEEDS. ROLLS BACK ON A HILL (AUTOMATION TRANSMISSION) ALMOST CAUSED FENDER BENDERS. THE HESITATION IN ACCELERATION AND JERKING AT SLOW SPEEDS, IS A SAFETY HAZARD AND AS PREVIOUSLY STATED ALMOST CAUSED NUMEROUS ACCIDENTS. I HAVE HAD THE FSE INSPECT THE CAR TWICE, A SOFTWARE "UPGRADE" THAT DID NO GOOD, AND EVERYONE FROM FORD SAYS IT IS OPERATING AS "NORMAL CHARACTERISTICS". NOTHING IS NORMAL AND SOMEONE IS GOING TO BE SERIOUSLY INJURED OR DIE IF THESE PROBLEMS ARE NOT FIXED. DOZENS OF COMPLAINTS AND NOTHING DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554958December 5, 2013
SUSPENSION, WHEELS, STEERING
STEERING AND COMPUTER AIDED SYSTEMS ALONG WITH TIRES THAT WERE NOT DISCLOSED TO BE USED UNDER 40 DEGREES CAUSED LOSS OF STEERING INPUT AND CONTROL WHICH LEAD TO HITTING A CURB AND DAMAGING SUSPENSION COMPONENTS AS WELL AS THE DRIVE-ABILITY OF THE VEHICLE IS WORSE THAT BEFORE. THERE ARE KNOWN ISSUES WITH THE STEERING ON THE 2013 FOCUS ST AND AFTER 6 MONTHS OF GOING BACK AND FORTH, FORD CANNOT REMEDY THE SITUATION AND THE CARE IS UNSAFE TO DRIVE AT ANY SPEED AS THE LACK OF STEERING CONTROL CAUSE UNNECESSARY MOVEMENT OF THE VEHICLE, REQUIRING NERVES OF STEEL TO DRIVE AT EVEN 20 MPH. CLUNKING NOISES AND GRINDING ALSO COMING FROM SUSPENSION AND TRANSMISSION GEARS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10554315December 2, 2013
POWER TRAIN
I HAVE OWNED THIS FORD FOCUS TITANIUM FOR 11 MONTHS NOW. I NOTICED THAT THE CAR WOULD SHUDDER WHILE DRIVING AT LOWER SPEEDS AND JUST TAKING OFF FROM A STOP POSITION. SOMETIMES, THE CAR WOULD FEEL LIKE IT WAS GOING TO STALL. THERE IS ALSO GRINDING FROM THE FRONT END WHEN THE CAR IS SHIFTING FORM 1ST-2ND OR 3RD-4TH GEAR. I TOOK IT IN TO THE FORD DEALER, WAS TOLD IT WAS A SENSOR AND THEY RE-SET IT AND WAS ALSO TOLD IT WAS A COMMON ISSUE, REALLY?.. NOT NORMAL TO ME. WELL, IT WASN'T FIXED, IT WENT BACK TO THE DEALER 4 DAYS LATER FOR THE SAME ISSUE. NOW I AM BEING TOLD I HAVE TO WAIT ON A NEW CLUTCH AND THAT THERE IS A LONG WAIT FOR THE PART (BACK ORDERED). IF THIS IS A MAJOR PROBLEM WITH THE FOCUS, THESE VEHICLES SHOULD BE RECALLED. I HAVE BEEN CONTEMPLATING ON WHETHER TO BUY ANOTHER VEHICLE AND JUST LET THIS ONE GO... I BOUGHT THE VEHICLE TO LAST AS LONG AS MY OTHER FORD HAS (14YRS), I DON'T SEE THAT HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554385December 2, 2013
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED, IT WAS FOUND THAT THERE WAS AN OIL LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE MAIN SEAL, CLUTCH PACK AND FRONT SEALS HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554108November 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHEN ACCELERATING FROM A COMPLETE STOP, THE VEHICLE WOULD VIBRATE ABNORMALLY. IN ADDITION, THERE WAS A REDUCTION IN ENGINE POWER WHEN ATTEMPTING TO ACCELERATE ON AN INCLINE. THE FAILURES WERE RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN ADVISED THAT THE CLUTCHES AND SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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