Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11502745January 20, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while her daughter was reversing to park the vehicle, the vehicle lunged forward. The contact stated no warning light was illuminated. The driver shifted back into reverse and was able to park the vehicle. The contact stated she had also experienced the failure while driving the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the actuator assembly, the clutch assembly, the cylinder assembly, the levels, and the seals to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 60,684.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502467January 18, 2023
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated that the check engine warning light was illuminated and flashing. While driving at an unknown speed, the engine misfired and the vehicle was chugging. The vehicle was taken to the dealer where it was diagnosed that the powertrain control module (PCM) needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 113,659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501853January 15, 2023
ENGINE
There have been several lawsuits filed and settled for the vehicle in question previously. Most recently, Ford was having so many issues with models 2011-2016 Ford Focus cars that they were taken to court over the matter related to the transmission control module in the vehicle. This was settled and Ford placed and extended warranty on vehicles of that model should customers have issues. However upon taking the vehicle to a Ford dealership, they are saying that that is not in fact the issue with the car, it is the clutch in the transmission which they also had an extended warranty on that expired conveniently not long before this happened. The clutch going out would mean that I would not be able to go and I would be stuck where the car sits. I have reached out to several other independent mechanic shops and every single one of them have stated that it is only a matter of time before the transmission control module breaks as it sounds like it is not functioning correctly now. I would also like to state that in no way did Ford attempt to contact me about any of these issues involving my car via and email or letter. They knew of the issues that could happen and the risks involved with me continuing to drive the car around and did nothing. The vehicle has been sitting for 7 months now as Ford has deemed it worthless. A vehicle that they sold me they will not even negotiate for because of how broken it is. I find this to be extremely irresponsible and quite frankly I do not have the money to be doing this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500795January 9, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond and started shuddering. There was no warning light illuminated. The contact released the accelerator pedal and slowly depressed the pedal until the vehicle responded as needed. The vehicle was taken to the local dealer where the transmission clutch assembly, oil seal assembly, transmission fluid and lubricant were replaced; however, the failure reoccurred while driving three years later. The vehicle was taken back to the same dealer where the same repairs were completed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA hotline. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500504January 6, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the RPMs revved up, but the vehicle hesitated to respond and then lunged forward. The contact was able to continue driving. The contact stated that the failure also occurred while driving in 2nd and 3rd gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the automatic transmission dual clutch had failed. The independent mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer who informed the contact that he had to pay for the repair because Ford Service Campaign Number: 14M02 had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 116,458.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499572December 30, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping. Additionally, the contact stated that the vehicle would fail to respond while attempting to drive from a complete stop or while shifting into gear. The transmission warning light was illuminated. The contact stated that the transmission clutch and the transmission control module (TCM) were replaced twice by the dealer; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498024December 19, 2022
WHEELS
Tire lost pressure impossible to get lug nuts off . Tire dealer said all lugs nuts were defective and needed to be replaced. Couldn’t be done middle of road very dangerous 12/12 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498130December 19, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving 70 MPH, the vehicle stalled with the check engine warning light illuminated. The contact stated that the fuel gauge indicated that there was fuel in the tank. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired. The dealer was contacted and stated that the VIN was not included in the recall. No further assistance was performed. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496111December 5, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated the vehicle stalled after the initial start-up, causing the contact to release and then depress the accelerator pedal for the transmission to properly select the desired gear while accelerating. Additionally, while accelerating uphill, the vehicle was jerking until driving on a flat surface. The contact had taken the vehicle to the dealer and the clutch assembly was replaced. The failure reoccurred and the contact returned the vehicle to the dealer where the transmission and clutch were replaced; however, the failure recurred, and the vehicle was taken back to the same dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495909December 3, 2022
POWER TRAIN
Loss of power when engaged, transmission slips to lower gear causing u to slow down and will not engage back in to drive then jerks when gas is applied. I have eluded several accidents and cause others to swerve to miss me. Check engine light is on. When taken in to dealer they have changed the TCM 3 or 4 times but is still doing the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495277November 29, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
Transmission car will not shift gears stuck in 1st gear .. pulling code . P.O.7A5.(1/3) stored. Hood latch keeps saying open. Alarm keeps going off. Driver assist doesn't work.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495384November 29, 2022
LATCHES/LOCKS/LINKAGES, FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving 15-20 MPH with his daughter in the front passenger's side seat, the front passenger's side door opened inadvertently. There was no warning light illuminated. The contact veered to the side of the road and closed the door; however, the door failed to close securely. The contact stated that the door unintendedly opened for a second time. The vehicle was taken to a dealer who informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) due to the vehicle having a Salvage Title. Additionally, the dealer failed to honor the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). However, the contact stated that the vehicle still had the original parts impacted by the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 130,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495173November 28, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2013 Ford Focus. The contact stated that the driver's side door failed to close and remained ajar because the door would not latch securely. The contact used a rope to keep the door closed while driving. The vehicle was taken to an independent mechanic where the door lock assembly was replaced; however, the failure reoccurred three and half weeks later with the rear driver's side door latch. The contact related the failure to NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 20V331000 (Latches/Locks/Linkages). The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494622November 22, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the transmission failure message was displayed. The contact's husband pulled over, and the vehicle was towed to the dealer, where it was diagnosed that the clutch needed to be replaced. The dealer replaced the clutch. The manufacturer was made aware of the failure and informed the contact that there was no Customer Satisfaction Program associated with the VIN. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494244November 19, 2022
STEERING
The power steering randomly fails (it was raining each time) making it difficult to control the car. It lasts from 2-15 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494170November 18, 2022
POWER TRAIN
Car Mileage is 67K. Noticed the car is shuddering and little jerk upon moving the car, upon calling the ford customer service, was being told there is a recall for transmission control module, went to a service center and was been told it needs a full transmission replacement and there was no control module affected. I have noticed in the forums that it is common problem across all Ford Focus and causes shuddering. This has caused me a concern given the mileage is less than 68K and the transmission has gone bad incurring huge budget for repairs. There are no warning lamps or any other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493955November 17, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated while driving 25 MPH, the vehicle started shuddering with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the transmission control module (TCM) needed to be replaced; however, the vehicle needed to be taken to an authorized dealer. The vehicle was taken to the dealer and the contact was informed that the clutch needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The contact advised to contact the NHTSA hotline to file a complaint. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493789November 16, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving at 35 MPH, the vehicle shifted into neutral unintendedly and the vehicle lost motive power and stalled. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle after waiting for 5 minutes. There was no warning light illuminated. The contact was able to drive to her residence. The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission control module (TCM) had failed and needed to be replaced. The contact stated that the part was replaced a month and half later as it was on back order; however, the failure reoccurred while driving a year later. The vehicle was towed to the dealer where it was diagnosed that transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492797November 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving 10 MPH, the vehicle started jerking with an abnormal noise coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that transmission module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle warranty was expired. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492224November 4, 2022
POWER TRAIN
While accelerating from a stop or low speed the engine revs and does not shift gears. Impossible to increase speed above about 30 mph. After taking my foot off the gas pedal and trying, again it sometimes works fine for awhile. Intermittent, but dangerous, since I never know when pressing the gas pedal will make the car move forward or just rev the engine with no effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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