Ford Focus Complaints (2004)

387 consumer complaints on file.

#10240548September 1, 2008
ELECTRICAL SYSTEM:IGNITION
MY IGNITION SWITCH ON MY FORD FOCUS 2004 WOULD NOT TURN OVER. I WAS ONLY IN A FAST FOOD RESTAURANT FOR 5 MINUTES AND WHEN I CAME BACK OUT, THE IGNITION LOCK AND STEERING WHEEL WOULD NOT TURN. HAD TO HAVE CAR TOWED TO LOCAL REPAIR SHOP. WENT ON INTERNET AND HAVE RESEARCHED THOUSANDS OF FORD FOCUS LOCKED CYLINDER COMPLAINTS. WHEN WILL THIS BECOME A RECALL? I DO NOT KNOW HOW MUCH MONEY I WILL BE OUT OF BUT THIS IS RIDICULOUS FOR FORD TO NOT PAY FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239977August 27, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION ON MY 2004 FORD FOCUS WOULD NOT TURN. THIS HAS HAPPEN BEFORE AND I WAS ABLE TO GET THE CAR RUNNING. THE LATEST I HAD TO DRILL OUT THE IGNITION TO GET THE CAR HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239707August 25, 2008
ELECTRICAL SYSTEM:IGNITION
THERE WERE NO DIFFICULTIES LEADING UP TO THE FAILURE OF MY IGNITION. I PUT THE KEY IN THE IGNITION OF MY 2004 FORD FOCUS AND IT WOULD NOT TURN. I HAD A MECHANIC LOOK AT IT AND HE SAID IT WAS THE CYLINDER IGNITION SWITCH. HE CHECKED ONLINE AFTER SEEING MY CAR AND FOUND THAT THIS HAS BEEN HAPPENING IN FOCUS' SINCE 2000. I THEN DID SOME RESEARCH ON MY OWN AND FOUND THE SAME THING. I CALLED THE FORD COMPANY AND THEY SUGGESTED I TAKE MY CAR TO THE DEALERSHIP. I CALLED ANOTHER MECHANIC AND HE TOLD ME ALOT OF FOCUS' HAVE THIS PROBLEM AND THAT THE DEALERSHIP WOULD HAVE TO FIX IT BECAUSE THEY WOULD HAVE TO MAKE A NEW KEY AND NO ONE ELSE COULD DO THAT. I HAVE NOT TOTALLY FIXED THE PROBLEM YET. THE MECHANIC WHO SAW MY CAR PUT WD-40 IN THE IGNITION AND BANGED A SCREW DRIVER IN IT AND THEN IT TURNS ON. I STILL HAVE TO DO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239252August 22, 2008
ELECTRICAL SYSTEM:IGNITION
1. NOTHING LED UP TO THE FAILURE. 2. FAILURE OCCURS EACH TIME KEY IS INSERTED INTO THE IGNITION 3. PARTS NEED TO BE REPLACED. I DRIVE A 2004 FORD FOCUS. MY IGNITION CYLINDER HAS GONE OUT. I SPENT 1/2 HOUR LATE AT NIGHT TRYING TO GET HOME FROM WORK. THE KEY WONT TURN. I FEAR FOR MY SAFETY. THERE ARE THOUSANDS OF PEOPLE THAT HAVE THIS PROBLEM. THIS IS SCARY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239382August 22, 2008
SEATS
HEATED SEAT PAD IN BACK OF DRIVER'S SEAT OVERHEATED AND BURNED HOLE THROUGH SEAT WHILE DRIVING. CAR HAD TO BE STOPPED ON SIDE OF ROAD AND BOTTLED WATER POURED ON SMOLDERING SEAT. FUSE FOR HEATED SEATS HAD TO BE PULLED, FUSE DID NOT BLOW ON ITS OWN. FORD TRAVELLING ENGINEERS INSPECTED SEAT AND FORD HAS REFUSED TO REPAIR SEAT AS CAR IS 16000 MILES OVER WARRANTY. ADVICE FROM FORD WAS TO CLAIM THROUGH OWNERS COMPREHENSIVE AND LET INSURANCE COMPANY RECOVER MONEY FROM FORD. AFTER SEEKING LEGAL COUNSEL DEALERSHIP HAS OFFERED TO REPAIR DRIVER'S SEAT AND INSPECT PASSENGER SEAT. PARTS ARE ON ORDER, OLD PARTS WILL BE RETAINED IN MY POSESSION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10239001August 20, 2008
ELECTRICAL SYSTEM:IGNITION
PURCHASED 2004 FORD FOCUS ON 8-5-08. ON 8-19-08 THE IGNITION LOCKED IN MY DRIVE WAY. IGNITION WILL NOT TURN OVER AT ALL. FORD NEEDS TO FIX THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237915August 12, 2008
ELECTRICAL SYSTEM:IGNITION
I COULDN'T START MY CAR AFTER PUTTING GAS IN AT A GAS STATION. THE KEY WOULD NOT TURN IN THE IGNITION. AFTER TRYING FOR OVER 10 MINUTES, I CALLED FOR HELP. MY DAUGHTER WENT ON LINE AND FOUND THAT FORD FOCUS HAVE THIS PROBLEM AND YOU NEED TO TAP THE KEY TO GET IT TO TURN. I TAPPED IT AND WAS ABLE TO START MY CAR. THIS HAS BEEN GOING ON NOW FOR ABOUT 18 MONTHS AND I DECIDED TO HAVE IT LOOKED AT TODAY AT THE FORD DEALER. THEY SAID IT IS COMMON IN THE FORD FOCUS BUT THEIR WAS NOT A RECALL ON IT. THEY SAID I NEED TO HAVE IT REPLACED FOR $375.00 W/O KEYS OR $525.00 WITH NEW KEYS. I DON'T THINK I SHOULD HAVE TO PAY FOR THIS DEFECT, FORD SHOULD REPLACE IT FOR FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235765July 25, 2008
ENGINE AND ENGINE COOLING
2004 FORD FOCUS..CHANGED THE AIR FILTER AND NOTICED OIL IN AND UNDER THE OLD FILTER AND CHECKED THE OIL AND IT WAS ON THE NORMAL LEVEL. ABOUT THREE DAYS LATER, WHILE DRIVING DOWN THE ROAD, THE CAR SHUT OFF, NOW IT WILL DO NOTHING, THE MOTOR WON'T EVEN TURN OVER. CAN'T FIND OUT WHAT THE PROBLEM IS, ANY SUGGESTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235244July 22, 2008
ELECTRICAL SYSTEM
MY CAR (2004 FORD FOCUS) WAS JUST ABOUT DUE FOR ITS 30,000 MILE TUNE UP WHEN IT FIRST ACTED UP. IT STOPPED WHILE DRIVING ON THE FREEWAY-NO POWER, NOTHING. WE TOOK IT TO A LOCAL TOYOTA DEALER SERVICE CENTER AND HAD IT CHECKED AND THE 30,000 MILE TUNE UP DONE. NO PROBLEMS FOR 1 MONTH. WHILE DRIVING IT DID THE SAME THING WHEN I EXITED MY DRIVEWAY. AFTER STOPPING THE CAR, TAKING OUT THE KEY, THEN RE-STARTING THE ENGINE IT SEEMED TO BE OK SO I HEADED OUT ON THE HIGHWAY. FORTUNATELY WHILE DRIVING AT THE BACK OF A LINE OF TRAFFIC, INCLUDING 2 FULLY LOADED LOGGING TRUCKS, IT HAPPENED WHEN I HAD SLOWED DOWN TO ABOUT 50 MPH. I GOT IT OVER TO THE TOYOTA SERVICE STATION AND AGAIN THEY CHECKED IT OUT AND COULDN'T FIGURE IT OUT. THIS TIME THEY COULDN'T GET IT TO START FOR ABOUT 10 MINUTES. THE SERVICE MANAGER CALLED ME THE NEXT DAY TO TELL ME THAT FORD HAD A BULLETIN ON FIXING THIS TYPE OF ISSUE, APPARENTLY THE COMPUTER NEEDED TO BE RE-PROGRAMMED! SO I CALLED THE CLOSEST FORD DEALERSHIP 29 MILES AWAY AND TRIED TO DISCUSS THE SITUATION WITH THEM. I CALLED ANOTHER FORD DEALER AND WAS QUOTED 3 TIMES AS MUCH. I CALLED THE FORD CUSTOMER SERVICE TO MAKE A COMPLAINT AND GOT THE SAME BLASE ATTITUDE ABOUT THE SITUATION. NO ONE THOUGHT IT WAS A SAFETY ISSUE AND THAT OWNERS NEEDED TO BE NOTIFIED. BUT 4 TIMES IN TOTAL, MY LIFE AND MY FIANCE'S LIFE WERE IN DANGER. THIS IS ANOTHER ISSUE OF FORD'S NEGLIGENCE. REMEMBER THE FIRESTONE TIRES??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234253July 14, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE TIRES WOBBLED AND FLAMES ERUPTED FROM THE REAR TIRES. THE FAILURE OCCURRED WITHOUT WARNING. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TIRE BEARING. THE REAR BRAKE SYSTEM WAS REPLACED. RECENTLY, THE CONTACT EXPERIENCED AN IDENTICAL FAILURE. THE PASSENGER SIDE REAR TIRE DETACHED FROM THE VEHICLE AND SMOKE ERUPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE PASSENGER SIDE REAR BRAKE SYSTEM. THE CURRENT MILEAGE WAS UNKNOWN AND THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10232781June 30, 2008
ELECTRICAL SYSTEM
I HAVE A 2004 FORD FOCUS THAT IS HAVING MAJOR ISSUES WITH THE IGNITION. THE KEY WILL NOT TURN IN THE IGNITION IN ORDER TO START THE CAR, AND HAS LEFT ME STRANDED ON SEVERAL OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232014June 23, 2008
STEERING
I HAVE A 2004 FORD FOCUS. I PARKED MY VEHICLE AT CHURCH ON SUNDAY AND WHEN I CAME OUT - I PUT MY KEY IN THE IGNITION TO START MY CAR AND IT WAS LOCKED UP. NO MATTER WHAT I TRIED I COULDN'T TURN THE KEY OR START MY CAR. I CALLED MY BROTHER-IN-LAW TO COME HELP ME. HE TRIED TO AND NOTHING WORKED. HE HAD THE SUGGESTION TO LOOK ON THE INTERNET - TO LOOK UP FORD FOCUS AND KEY WON'T TURN ON GOOGLE. I DID JUST THAT - AND THERE WERE NUMEROUS COMPLAINTS OF THIS HAPPENING TO PEOPLE THAT HAD FORD FOCUS'S. A SUGGESTION ON THERE - WAS TO GET A SMALL HAMMER OR THE END OF A SCREW DRIVER AND WHILE YOU PUT THE KEY IN THE IGNITION - PUSH IT REAL HARD AND HIT THE KEY WITH A HAMMER. IT WORKED! MY KEY MOVED TO THE START POSITION AND I WAS ABLE TO DRIVE MY CAR HOME. THE WEBSITE THAT TOLD US TO TRY THAT SAID - IT WOULD WORK TO GET THE CAR TO WHERE YOU WANTED IT TO GO - BUT THAT YOU WOULD NEED A NEW PART FOR THE IGNITION AND IT SOUNDED LIKE IT WOULD COST QUITE A LOT. I DON'T HAVE THE MONEY FOR THIS - SO I JUST LEAVE MY KEY IN THE IGNITION AT ALL TIMES - AND USE MY SPARE KEY TO UNLOCK THE CAR. I FEEL THAT THERE NEEDS TO BE A RECALL FOR THIS - AS MANY, MANY PEOPLE ONLINE HAVE COMPLAINED - IT SAID FORD FOCUS FROM YEARS 200-2004 (MINE IS A 2004). A PERSON CAN BECOME STRANDED AS THIS CAN HAPPEN TO SOMEONE ANYWHERE THEY PARK THEIR CAR. THIS WAS COVERED UNDER WARRANTY - HOWEVER, MY WARRANTY HAS LONG PASSED. SOMETHING IS WRONG WITH THIS - SINCE EVERYONE IS HAVING PROBLEMS - I BELIEVE IT DEFINITELY NEEDS TO BE RECALLED. THANK YOU FOR ANY HELP ON THIS MATTER. TRICIA WALTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230785June 12, 2008
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS KEY WILL NOT TURN IN IGNITION. I WAS STRANDED AT NIGHT WITH 2 CHILDREN FOR OVER AN HOUR DUE TO THIS PROBLEM! THIS HAS OCCURRED MORE THAN A HANDFUL OF TIMES IN THE LAST 2 WEEKS WHICH IS UNACCEPTABLE. THIS DEFECTIVE PART SHOULD BE RECALLED AND REPLACED IMMEDIATELY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230244June 8, 2008
EQUIPMENT
MY 2004 FORD FOCUS ZTS WITH 79,000 MILES ON IT IGNITION FROZE AND LEFT ME STRANDED AT WORK FOR 1 HOUR IN 90 DEGREE HEAT. I CALLED FORD DEALERSHIP AND THEY TOLD ME THAT I'M LUCKY THAT I HAVE NOT REPLACED MY IGNITION AT LEAST THREE TIMES WITH 79,000 MILES. I WAS ALSO TOLD THAT THE IGNITIONS FALL APART AND THERE IS NO WARRANTY TO PROTECT ME AGAINST THE MANUFACTURERS DEFECT. I ALSO GOOGLED FORD FOCUS IGNITIONS AND THERE ARE THOUSANDS OF PEOPLE WHO HAVE HAD THE SAME PROBLEM LUCKY I HAVE ONLY EXPERIENCED THIS ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230110June 6, 2008
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHEN THE CONTACT INSERTED THE KEY INTO THE IGNITION, HE WAS UNABLE TO START THE VEHICLE. HE WAS ALSO UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE DEALER STATED THAT THEY HAVE HAD MANY SIMILAR COMPLAINTS RELATED TO IGNITION FAILURE FOR THE FORD FOCUS. DEPENDING ON THE SEVERITY OF THE FAILURE, THE REPAIR COULD COST BETWEEN $300-$600. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED OTHER COMPLAINTS RELATED TO THE FORD FOCUS AND IGNITION FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230105June 6, 2008
ELECTRICAL SYSTEM:IGNITION
KEY STUCK IN IGNITION SWITCH. CANNOT TURN. CANNOT BE REMOVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228663May 22, 2008
ELECTRICAL SYSTEM
IGNITION SWITCH FROZEN, THE COST TO REPAIR/REPLACE QUOTED BY FORD DEALERSHIP WAS $361.00, THE COST BY A LOCKSMITH IS $300-$350. 2004 FORD FOCUS Z3. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227369May 12, 2008
ELECTRICAL SYSTEM:IGNITION
HAD TO HAVE THE IGNITION LOCK ON A 2004 FORD FOCUS REPLACED. CONSUMER STATES THAT HE WAS INFORMED THAT IT IS A FREQUENT PROBLEM. *NJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226324April 30, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT HAD TO PULL TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE ACCELERATOR PEDAL WORKED PROPERLY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224368April 13, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT TURN IN IGNITION LEAVING ME STRANDED AT NIGHT. SEEMS TO BE A COMMON PROBLEM WITH THIS CAR(FORD FOCUS) ACCORDING TO INTERNET QUERIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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