Ford F-250 Complaints (2012)

323 consumer complaints on file.

#10780891October 8, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. IN ADDITION, THERE WAS OIL COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRACK BAR NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777730September 25, 2015
ENGINE
THE RADIATOR HAS A LEAK AT 59,200 MILES. THIS SHOULD BE A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776467September 24, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2012 FORD F-250. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A BUMP IN THE ROAD THAT CAUSED THE VEHICLE TO WOBBLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE STEERING BOX, STABILIZER, AND DRAG LINK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775437September 23, 2015
UNKNOWN OR OTHER
WE WERE TRAVELLING THRU NEW MEXICO ON OUR WAY HOME TO ARIZONA WHEN WE FELT A VIBRATION IN THE FRONT END. HAVING EXPERIENCED A SEPARATED CORD IN ONE OF OUR TIRES IN MAY OF 2015 AT 15,000 MILES (SEVERAL MONTHS EARLIER), WE SUSPECTED A TIRE. WE PULLED OFF AT A REST STOP BUT COULD NOT SEE A PROBLEM. WE WENT 50 MILES FURTHER AT A REDUCED RATE OF SPEED TO GET OURSELVES OFF THE ROAD AND NEAR A SERVICE FACILITY. WE PULLED OFF THE ROAD AND CHECKED THE TIRES AGAIN AND DISCOVERED A RAISED AREA IN THE RIGHT FRONT TIRE, SIMILAR TO THE TIRE THAT FAILED AT 15,0000 MILES. THE SECOND TIRE TO SEPARATE HAS ABOUT 23,000 MILES ON IT. I AM BEGINNING TO SERIOUSLY QUESTION THE QUALITY AND SAFETY OF CONTINENTAL TIRES ON OUR F-250. HAD WE NOT BEEN AWARE OF THE POSSIBILITY OF A FAILED TIRE AND HAD NOT PULLED OFF THE ROAD, WE COULD HAVE EXPERIENCED A BLOWOUT AND A SERIOUS ACCIDENT. WHEN THE FIRST TIRE WAS SEPARATED WE ASKED THE DEALER TO REPLACE ALL OF THE TIRES AS WE SUSPECTED THEY WERE ALL MADE IN THE SAME LOT/BATCH. THE DEALER WOULD NOT REPLACE THEM AND SO WE TOOK A CHANCE THAT THE REST WERE OK (THESE ARE ALL TIRES THAT WERE ON THE VEHICLE WHEN WE PURCHASED IT NEW TWO YEARS AGO). SEEMS THERE WAS A SIMILAR FLAW ON THE F-250 TIRES IN 2008/2009 . LAWYERS SAY IT IS THE MANUFACTURER'S FAULT: TIRE DEFECTS ARE DUE TO PERHAPS MOST COMMONLY, INEFFECTIVE ADHESION, USUALLY AS A RESULT OF THE GLUES AGE OR POOR BONDING OF TIRE COMPONENTS DURING THE MANUFACTURING PROCESS. WHEN TIRES ARE BEING MADE, MOISTURE, IMPURITIES, AND OTHER FOREIGN MATERIALS ARE CAPABLE OF ENTERING THE MIX AND GET CURED INTO THE TIRE. TIRE MANUFACTURERS HAVE KNOWN ABOUT THESE TYPES OF PROBLEMS FOR YEARS, BUT HAVE FAILED TO CORRECT THEM, OR TO USE BETTER DESIGNS LESS PRONE TO FAILURE, LIKE IMPROVING SKIN STOCK, WHICH CAN BETTER BOND RUBBER TO THE STEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765160September 18, 2015
UNKNOWN OR OTHER
I AM NOT SURE ABOUT THE SAFETY ISSUE, BUT I WANT THIS ON RECORD. FORD MOTOR COMPANY IS SELLING FORD F-250 WITH SUB PAR AIR CONDITIONING PARTS. I SENT MY TRUCK TO ESTABROOK FORD IN PASCAGOULA MS BECAUSE OF A FOUL SMELL. I WAS TOLD THAT MY "EVAPORATOR INSIDE THE CAB IS LEAKING FREON." THE SERVICE MANAGER TELLS ME THIS HAPPENS ALL OF THE TIME. HE SAID WE HAVE TO TAKE YOUR DASH OUT AND REPLACE IT. "DON'T WORRY ABOUT ANY RATTLES OR ANYTHING LIKE THAT, OUR MECHANIC HAS GOTTEN PRETTY GOOD AT REPLACING THESE. ALL OF THE FIRE DEPT. HAD TO HAVE THEM REPLACED. I HAVE SEEN SOME WITH AS LOW AS 3000 MILES ON THEM GO OUT." I WOULD THINK THAT LEAKING ALL OF THAT FREON IS DANGEROUS TO THE ENVIRONMENT, AND HUMANS INSIDE THE CABS OF THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763975September 15, 2015
SERVICE BRAKES
FORD DEALER REVIEWED SQUEALING AND DETERMINED THE BRAKE CALIPERS WERE STICKING. THIS PROBLEM IS NOTED IN A TECH SERVICE BULLETIN FROM FORD FOR MODEL YEAR 2011. DEALER INDICATED THIS PROBLEM HAS BEEN NOTICED ON OTHER F250 MODEL YEAR 2012 BUT NO TSB FROM FORD. DEALER REPLACED CALIPERS ON ALL WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759882August 28, 2015
SERVICE BRAKES
LOUD SQUEAL FROM WHEELS WHEN STARTING FROM PARKED LOCATION. SUBSEQUENT INVESTIGATION BY TECHNICIANS AT FORD DEALERSHIP SERVICE SHOWED THAT BRAKE CALIPERS WERE STICKING. THIS PROBLEM IS SAME AS FOUND ON SAME MODEL IN 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746415August 5, 2015
FUEL/PROPULSION SYSTEM, ENGINE
TRAVELING DOWN THE HIGHWAY AT 55MPH WITH CRUISE SET AND HIT BRAKE TO TURN CORNER. ENGINE IMMEDIATELY DIED WITH SUBSEQUENT LOSS OF POWER BRAKES AND STEERING--SCARY BECAUSE IT HAPPENED AT A CRITICAL TIME WHILE TURNING A CORNER ON A HIGHWAY. ABSOLUTELY NO WARNING--ENGINE SEEMED FINE PRIOR. TRUCK WOULD NOT START. TOWED THE DEAD TRUCK TO NEAREST FORD DEALER IN WELLINGTON, KS. HIGH PRESSURE FUEL PUMP FAILURE WAS THE DIAGNOSIS. EVIDENTLY WHEN THIS HAPPENS, METAL FILINGS FROM THE SHREDDED PUMP TAKE OUT ALL THE INJECTORS, FUEL RAIL, PRESSURE REGULATOR, AND ALSO SENDS METAL FILINGS INTO THE FUEL TANK VIA THE RETURN LINE. FORD CORPORATE, NOT THE DEALER MIND YOU, CLAIMS THIS FAILURE IS A RESULT OF FUEL CONTAMINATION IN SPITE OF THE FACT THAT THERE ARE 2 FUEL FILTERS AND A WATER SEPARATOR IN THE SYSTEM AND THEY WERE WELL MAINTAINED. REPAIRS ARE ESTIMATED AT $8000 + AND FORD HAS REFUSED WARRANTY SAYING IT IS NOT THEIR FAULT. THE "FUEL CONTAMINATION" CLAIM BY FORD MAY NOT EVEN BE ACCURATE AS THEIR "DIAGNOSIS" WAS MADE FROM A PICTURE OF THE FAILED PART. NO FUEL TESTS BY FORD WERE CONDUCTED ALTHOUGH I DID RETAIN A SAMPLE OF THE FUEL. NO SPECIFICS WERE GIVEN BY FORD AS TO WHAT TYPE OF CONTAMINATION EITHER--THEY JUST STATE "CONTAMINATION". I HAVE NO IDEA IF THEY ARE TALKING FLUID OR SOLIDS. JUST WHOSE FAULT IS IT WHEN THE FUEL FILTERING SYSTEM DESIGNED BY FORD FAILS TO FILTER OUT CONTAMINANTS? THEY ARE DENYING WARRANTIES TO THOUSANDS OF CONSUMERS LIKE ME, PLUS THEY PUT ME IN DANGER WITH A KNOWN ISSUE THEY FAIL TO TAKE RESPONSIBILITY FOR--AND MY GOVERNMENT IS LETTING THEM GET BY WITH IT. TO MY KNOWLEDGE THEY ARE CONTINUING TO BUILD THESE 6.7L DIESEL ENGINES (IT IS NOW AUGUST OF 2015 AS I WRITE THIS) WITH THE SAME HIGH PRESSURE FUEL PUMP FAILURES STARING THE NEXT CONSUMER IN THE FACE AND POCKETBOOK. SHAME ON FORD--AND SHAME ON THE REST OF US FOR LETTING THEM GET BY WITH IT...UPDATED 11/05/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735163July 20, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2012 FORD F-250 SD. THE CONTACT STATED THAT THE REAR CENTER SEAT BELT FAILED TO RETRACT. THE OCCUPANT WAS ABLE TO SECURE OUT OF PLACE WITH THE SEAT BELT FASTENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO DETERMINE THE FAILURE. THE MECHANIC STATED THAT THE SEAT BELT WOULD ONLY RETRACT WHEN THE BRAKE PEDAL WAS DEPRESSED OR AN IMPACT OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726608June 22, 2015
SUSPENSION, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 FORD F-250. WHILE DEPRESSING THE BRAKE PEDAL AT LOW SPEEDS, THE RUBBER STOPPER STRUCK THE AXLE AND CREATED A LOUD BANGING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.MA 08/11/15 MA 10/8 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE SHOCK ABSORBERS WERE REPLACED. UPDATED 8/14/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716238May 13, 2015
ELECTRICAL SYSTEM
DRIVING, HAD JUST PULLED INTO A PARKING LOT SO WAS OUT OF TRAFFIC TRUCK ENGINE STOPPED. NO RE-START. HAD TOWED TO FORD, REPLACED 4 EGT SENSORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714699May 5, 2015
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2012 FORD F-250. WHILE DRIVING APPROXIMATELY 40 MPH AND OVER A BUMP, THE FRONT OF THE VEHICLE BEGAN TO SHAKE VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BUSHING BAR ON THE FRONT END OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE PULL OVER SAFELY NOW WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE EGT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705421April 13, 2015
ENGINE
I HAVE A 2012 FORD F250 KING RANCH 6.7 DIESEL. THE RADIATOR STARTED LEAKING SO I TOOK IT TO THE DEALERSHIP ONLY TO FIND OUT I NEEDED A NEW RADIATOR. SINCE MY BUMPER-TO-BUMPER WARRANTY RAN OUT AT 36K MILES THIS REPAIR WAS ON MY DIME. IN RESEARCHING ONLINE FORUMS AND SUCH, THERE HAVE BEEN KNOWN ISSUES WITH THE DIESEL RADIATOR AS FAR BACK AS 2008. THE ENTIRE PREMISE BEHIND A DIESEL ENGINE IS "COMPRESSION-IGNITION" IN WHICH FUEL IS IGNITED DUE TO COMPRESSED AIR AT APPROXIMATELY 1000 DEGREES F. THERE IS NO SCENARIO WHERE THE EITHER THE MANUFACTURER OF THE RADIATOR AND/OR FORD MOTOR COMPANY THEMSELVES SHOULD NOT BE REQUIRED TO FIX THIS FAULTY PART AT THEIR EXPENSE. THE REPAIR ESTIMATE WAS OVER $2,000 ON A VEHICLE LESS THAN 3 YEARS OLD. IN NO WAY SHOULD ANY NEW VEHICLE OWNER BE REQUIRED TO PAY FOR A NEW RADIATOR MUCH LESS FOR THE LABOR TO INSTALL IT AND THAT GOES DOUBLE FOR THE OWNER OF A DIESEL ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702758March 30, 2015
ENGINE AND ENGINE COOLING, POWER TRAIN
RADIATOR FAILED AT 47,500 MILES. FORD REFUSES TO FIX. HAVE READ MULTIPLE INSTANCES OF DEFECTIVE RADIATORS FAILING FROM NEW TO 100,000 MILES. THIS WEBSITE LISTS COMPLAINTS AND AVERAGE MILEAGE. HTTP://REPAIRPAL.COM/COOLANT-LEAK-FROM-RADIATOR-931. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701801March 25, 2015
FUEL/PROPULSION SYSTEM
THE HIGH PRESSURE FUEL PUMP FAILED. I HAVE TAKEN THE TRUCK TO TWO DIFFERENT DEALERSHIPS AND THEY HAVE SAID THE SAME THING. THEY ARE SAYING THAT IT IS A FUEL ISSUE BUT THE PUMP ON THE TRUCK ISN'T EQUIPPED WITH THE INCORRECT FUEL PUMP FOR THE DIESEL THAT IS SOLD IN THE US. I HAVE SPENT JUST ABOUT $2000.00 JUST FIGHTING THE WARRANTY COMPANY TO FIX THE TRUCK I DROVE FOR 10 DAYS BEFORE FAILING. THE TRUCK HAS BEEN IN THE SHOP LONGER THAN I HAVE HAD IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701349March 24, 2015
STEERING, SUSPENSION
THE TRUCK WENT INTO A WOBBLING FRONT WHEEL SITUATION WHEN I HIT AN IRREGULAR PAVEMENT STRETCH. IT HAS ALSO HAPPENED WHEN YOU GO OVER AN EXPANSION JOINT ON A BRIDGE OR HIT A BUMP OR POTHOLE AT FREEWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695536March 20, 2015
ELECTRICAL SYSTEM
I WAS DRIVING MY SON TO SCHOOL AND AS I APPROACHED THE ENTRANCE TO THE SCHOOL THE ALARM CHIMED. I SLOWED DOWN ON A BUSY 4 LANE STREET TO TURN INTO THE SCHOOL PARKING LOT. AS I TRIED TO ACCELERATE THE TRUCK SHUT OFF LEAVING ME SITTING IN THE MIDDLE OF AN INTERSECTION WITH A 3 YEAR OLD IN THE BACKSEAT IN A CAR SEAT. I TRIED TO RESTART THE TRUCK BEFORE THE ONCOMING TRAFFIC REACHED US, TO NO AVAIL I GOT OUT AND STARTED TO PUSH THE TRUCK AND 2 PEDESTRIANS RAN ACROSS THE STREET TO STOP TRAFFIC AND HELP ME PUSH THE TRUCK OUT OF THE STREET SO WE WOULDN'T GET HIT. WHEN I CALLED FORD THEY SAID NOTHING COULD BE DONE TO GET THE TRUCK STARTED UNTIL THE EGT EXHAUST SENSOR WAS REPLACED AND THEY WERE ON BACK ORDER FOR 2 WEEKS. AFTER CALLING THE DEALERSHIP I PURCHASED THE TRUCK FROM (OUT OF STATE) THEY OFFERED TO OVERNIGHT ONE TO THE DEALERSHIP THAT WOULD REPAIR THE TRUCK. AFTER DISCUSSING THIS WITH SEVERAL MEMBERS OF THE LOCAL DEALERSHIP TEAM INCLUDING THE SERVICE MANAGER THEY MIRACULOUSLY FOUND A SENSOR IN A NEARBY TOWN TO REPLACE THE FOLLOWING DAY. WE EASILY COULD HAVE BEEN IN A SERIOUS ACCIDENT IF THE TRUCK WOULD HAVE STALLED WHILE ONCOMING TRAFFIC WERE CLOSER. THIS IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695368March 19, 2015
ENGINE
I WAS DRIVING MY VEHICLE EAST ON THE HIGHWAY IN MIAMI (SR-836 JUST BEFORE NW 107TH AVENUE) AND IT GAVE ME A MESSAGE TO "STOP SAFELY NOW". I PULLED OVER IMMEDIATELY AND HAD THE TRUCK TOWED TO GUS MACHADO FORD OF KENDALL. THE REPAIR ENDED UP COSTING ME OVER $700. MY SON DID SOME RESEARCH AND FOUND OUT THERE WAS A RECALL QUERY (RQ-14-005) SENT TO FORD ON FEBRUARY 5, 2015. I JUST WANTED TO BE ADDED TO THE LIST OF AFFECTED OWNERS AND WOULD LIKE TO BE ADDED TO ANY E-MAIL OR MAIL DISTRIBUTION LISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682753February 11, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE TRAVELING I-10 WEST NEAR CRESTVIEW, FL AT APPROXIMATELY 70 MPH, I RECEIVED A FORD DIAGNOSTIC SCREEN NOTIFICATION TO STOP VEHICLE IMMEDIATELY. I PULLED OVER ON THE SIDE OF THE INTERSTATE AND SLOWED THE TRUCK TO A STOP. THE ENGINE SHUT OFF IMMEDIATELY WHEN I FULLY STOPPED. I ATTEMPTED TO RESTART THE TRUCK, BUT THE TRUCK ENGINE WOULD NOT EVEN 'TURN OVER'. THERE WAS NO ADDITIONAL INFORMATION PROVIDED BY THE FORD DIAGNOSTIC SCREEN. I WAS STRANDED ON THE SIDE OF THE INTERSTATE WITH FAMILY MEMBERS AND LUGGAGE AT 8PM ON A SUNDAY NIGHT, AND 2 HOURS FROM HOME (MISSISSIPPI). I HAD THE TRUCK TOWED TO THE NEAREST FORD DEALERSHIP. THE NEXT DAY, THE DEALERSHIP INFORMED ME THAT IT WAS A EGT SENSOR FAILURE. THIS IS UNBELIEVABLE THAT A FAILED SENSOR WOULD LEAVE ME STRANDED WITHOUT A PREVIOUS WARNING STATING THE SHUTDOWN WOULD OCCUR. AT LEAST THE TRUCK PCM SHOULD NOTIFY AND ALLOW ME TO PUT MYSELF AND MY LOVED ONES IN A SAFE PLACE IF THE TRUCK WAS TO BE AUTOMATICALLY SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680946February 3, 2015
UNKNOWN OR OTHER
JAN 01 2015 I WAS DRIVING TO WORK 6AM, WHEN THE ENGINE LIGHT WENT ON A MESSAGE READ " PULL OVER NOW SAFELY", I PULL TO THE SIDE ALONG THE FREEWAY THE TRUCK SHUT DOWN. I HAD TO CALL INTO TO WORK TO ADVISE I WON'T BE IN AND CALLED A TOW TRUCK. I HAD TO PAY OUT OF POCKET FOR A TOW INTO FOLSOM LAKE FORD. THE SERVICE ADVISOR TOLD ME IT WAS A BAD SENSOR ALL FOUR SHOULD BE REPLACED. I CALLED MY WIFE SHE INVESTIGATED EGT RECALL ON FORDS, I TOLD THE SERVICE ADVISOR OF RECALL HE SAID THERE IS NO RECALL. MY WIFE ESCALATED THE CALL TO FORD CUSTOMER SERVICE DEPT. SHE SPOKE WITH [XXX] HE CONFIRMED THE RECALL AND GAVE HER A REFERENCE NUMBER, LEVEL 2 CUSTOMER SERVICE TOLD HER THE DEALERSHIP NOTED IT'S THE CALIBRATION AND WE CAN'T UPGRADE THAT FOR YOU. THE CALL ESCALATED TO REGIONAL SUPERVISOR TJX HE SAID NOTHING HE CAN DO AND I'LL HAVE TO PAY FOR REPAIRS OUT OF POCKET. MY HUSBAND PAID THE REPAIR BILL. ON 02/02/2015 WE RECEIVED A RECALL LETTER FOR EMISSION RECALL 14E03 CATALYST REDUCTION SYSTEM UPDATE FOR IMPROVEMENT INCLUDING REDUCED TEMPERATURE SENSOR FAULTS AND IMPROVED DRIVABILITY. SO BASICALLY THE EGT SENSOR RUNS OFF THIS COMPUTER SYSTEM TELLING THE SENSOR THE TRUCK IS OVER HEATING. THIS STRANDED MY HUSBAND ON THE SIDE OF THE ROAD, NOW FORD REFUSES TO REIMBURSE USE THE REPAIRS AND TOWING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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