Ford F-250 Complaints (2018)

400 consumer complaints on file.

#11302377January 27, 2020
ELECTRICAL SYSTEM
IN A FORD SOFTWARE UPDATE LATE IN 2019 THE PROFILE OF HOW THE IN CAR SYNC SYSTEM OPERATES WITH AN ANDROID PHONE HARD WIRED INTO THE SYNC SYSTEM USB PORT. WHEN THE PHONE AND THE SYNC SYSTEM ARE PAIRED SYNC USES THE GPS, PHONE AND OTHER APPS SO THEY CAN BE CONTROLLED BY THE SYNC SYSTEM WITH SIMPLE ICONS. BEFORE THE UPDATE MENTIONED THE SYSTEM WAS SEAMLESS. SINCE THE UPDATE WHEN THE RADIO IS TURNED OFF THE PHONE DISCONNECTS FOR THE SYNC SYSTEM. THIS REQUIRES A DRIVER TO RESELECT ANDROID AUTO ON THE SYNC SCREEN. ANY DRIVER WOULD NEED TO TAKE THEIR EYES OFF THE ROAD TO RECONNECT AND REGAIN THE TURN BY TURN MAP FOR EXAMPLE. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP 3 TIMES. THIS LAST TIME WAS TODAY AND THE TECH CONFIRMED THIS IS NOW A NORMAL OPERATION. I BELIEVE THIS ISSUE COULD LEAD TO A DISTRACTION AND POSSIBLE ACCIDENT IN A VERY LARGE AND VERY HEAVY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301262January 22, 2020
STEERING
60 TO 70 MPH, HIT BUMP AND STRONG WOBBLE VIBRATION IMPACTING STEERING. HAVE TO SLOW DOWN FOR IT TO STOP. THIS IS KNOWN AS DEATH WOBBLE (TSB 18-2268) FROM WHAT I CAN DETERMINE FROM INTERNET. TRUCK HAS ABOUT 27,000 MILES. APPT TO TAKE TO DEALERSHIP FEB 4 2020. WISH FORD WOULD HAVE NOTIFIED OWNERS OF THIS POTENTIAL SAFETY ISSUE AS IT APPEARS THEY ALREADY KNEW ABOUT IT. INSTEAD THEY WAIT FOR OWNERS TO REPORT ISSUE BEFORE FIXING. POTENTIAL FOR ACCIDENTS ESPECIALLY WHEN PEOPLE THAT HAVE THESE TYPE TRUCKS USUALLY PULL TRAILERS OR CAMPERS AS DO I. NOT SURE WHAT WOULD HAVE HAPPENED IF I WAS PULLING MY 5TH WHEEL WHEN THE TWO INCIDENTS HAPPENED. ONE WAS AT ABOUT 70 MPH AND THE OTHER 60 TO 65 ENTRANCE RAMP TO HIGHWAY ON ONE AND EXPANSION JOINT BUMP ON BRIDGE THE OTHER TIME. BOTH TIMES FELT LIKE TIRE WAS LOOSE AND ABOUT TO FALL OFF. VISUAL INSPECTION ON SIDE OF ROAD FOUND NOTHING ABNORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301003January 22, 2020
POWER TRAIN, STEERING
MULTIPLE EPISODES OF SEVERE FRONT END SHAKING AND INSTABILITY THAT OCCURS AT HIGHWAY SPEEDS WHEN DRIVING OVER MINIMAL BUMPS OR OTHER ROAD IMPERFECTIONS. RECENTLY THIS CAUSED A LOSS OF CONTROL WHEN IT OCCURRED ON A FREEWAY NOT KNOWN TO HAVE ICE SPOTS AT 50 MPH. THE ONLY WAY I HAVE BEEN ABLE TO DISRUPT THIS IS TO QUICKLY REDUCE SPEED TO BELOW 40 MPH WHICH IS ALSO DANGEROUS ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301053January 22, 2020
SUSPENSION
AT FREEWAY SPEEDS MY TRUCK HAS STARTED SHAKING VIOLENTLY FROM THE FRONT END OF THE TRUCK. IT HAS NOW DONE THIS TO ME 5 TIMES. I HAVE FOUND OUT THIS IS KNOWN AS THE FORD DEATH WOBBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301079January 22, 2020
STEERING, SUSPENSION
TRAVELING AT HIGHWAY SPEED AND HIT A POT HOLE IN THE ROADWAY. EXPERIENCE THE DEATH WOBBLE. VEHICLE BEGAN VIOLENTLY SHAKING AND HAD TO SLOW VEHICLE SPEED TO UNDER 50 MPH TO REGAIN CONTROL OF THE VEHICLE. 1ST TIME WAS ON I 70 TRAVELING AT APPROXIMATELY 75 MPH AND THE SECOND WAS ON HIGHWAY 25 IN KANSAS TRAVELING AT APPROXIMATELY 68 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300830January 21, 2020
STEERING
2018 FORD F-250 SHAKES UNCONTROLLABLY AFTER HITTING BUMPS IN THE ROAD AT APPROX 70MPH. I COULD NOT CONTROL THE STEERING OF THE TRUCK UNTIL I GOT IT SLOWED DOWN TO APPROXIMATELY 35MPH. THIS HAS HAPPENED 15 TIMES AND I'VE HAD IT IN THE SHOP 2 TIMES FOR REPAIR. WITHOUT THE PROBLEM BEING RESOLVED. I'VE SEEN COMPLAINT AFTER COMPLAINT ON THIS ISSUE, SOMEONE IS GOING TO GET KILLED OR KILL SOMEONE ELSE I. THE ROAD IT IS UNACCEPTABLE AND FOR NEEDS TO ADDRESS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300500January 20, 2020
SUSPENSION
WHILE DRIVING ON A HIGHWAY, IN A STRAIGHT LINE, AT 64 MPH, I DROVE OVER A ROUGH BRIDGE AND MY STEERING WHEEL BEGAN TO VIOLENTLY SHAKE. I IMMEDIATELY BEGAN SLOWING DOWN BUT THE SHAKING DID NOT CEASE UNTIL I SLOWED TO NEARLY 40 MPH. 18 WHEELERS AND OTHER TRAFFIC WERE PILING UP BEHIND ME AND IT WAS VERY DIFFICULT TO KEEP THE TRUCK ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300330January 19, 2020
SUSPENSION
I AM EXPERIENCING DEATH WOBBLE IN MY TRUCK. THE FIRST TIME IT HAPPENED WAS WHILE DRIVING AT APPROXIMATELY 55 MPH I HIT A BUMP IN THE ROAD. THE WHEELS AND FRONT END SHOOK VIOLENTLY CAUSING ME TO RUN OFF THE ROAD. LUCKILY I WAS IN AN AREA WHERE THERE WERE NO DITCHES OR HAZARDS. I TOOK IT TO A FORD DEALERSHIP AND THEY SAID I NEEDED TO REPLACE THE STEERING STABILIZER OR DAMPENER. OF COURSE THE NEW PARTS ARE BACKORDERED. I WAS 600 MILES FROM HOME WHEN THIS HAPPENED. I DROVE HOME YESTERDAY GOING 55 OR LESS THE WHOLE WAY BECAUSE I WAS SCARED TO DEATH. I EXPERIENCED THE DEATH WOBBLE AGAIN TRAVELING ON THE INTERSTATE GOING APPROXIMATELY 55 MPH. I NEARLY GOT REAR ENDED AND CAUSED AN ACCIDENT. I WILL BE TAKING IT TO A LOCAL DEALER TOMORROW. THE TRUCK ONLY HAS 33,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300034January 17, 2020
STRUCTURE:BODY
FROZEN DOOR LATCH ISSUES, DOOR WILL OPEN BUT NOT CLOSE AFTER SITTING OUTSIDE ALL NIGHT IN THE FREEZING COLD WEATHER. 1/3 - TOOK VEHICLE IN FOR FROZEN DOOR LATCHES AND DEALER DID FORD'S RECOMMENDED FIX. 1/8 - ISSUE HAPPENED AGAIN TOLD TO BRING IT IN A FEW DAYS LATER 1/17 - ISSUE HAPPENED AGAIN. OPENED A CASE WITH FORD. THIS IS A SERIOUS SAFETY ISSUE AND IT IS A VERY WIDE SPREAD PROBLEM WITH THESE TRUCKS. THIS NEEDS TO BE TAKEN CARE OF FOR GOOD ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299964January 16, 2020
STEERING
I HAVE 2018 F-250 AND AT 19800 IT DEVELOPED THIS DEATH WOBBLE AND HAS OCCURRED 3X OUT OF NOWHERE. VERY SCARY FORD ACTS LIKE IT'S NO BIG DEAL. THIS HAPPENED ON THE INTERSTATE GOING AROUND 59 - 70 AND THE DEATH WOBBLE STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299209January 14, 2020
STEERING
VEHICLE STEERING WHEEL SHAKES VIOLENTLY AT SPEEDS OVER 65 WHEN HITTING A BUMP OR UNEVEN PAVEMENT, EXAMPLE THAT HAPPENED TO ME, WAS TRAVELING ON I80 GOING 70 MPH WENT OVER A BRIDGE ON A SLIGHT CURVE AND STEERING WHEEL STARTED TO SHAKE VIOLENTLY AND ALMOST THREW THE TRUCK OUT OF CONTROL UNTIL I GOT THE TRUCK SLOWED DOWN TO 50 MPH. NEVER EXPERIENCED ANYTHING LIKE THIS IN MY LIFE. THIS IS REFERRED TO DEATH WOBBLE ON THE INTERNET AND LOOKS LIKE MANY OTHER F250 OWNERS ARE HAVING THE SAME ISSUES. CANNOT BELIEVE THERE ISN'T A RECALL ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299384January 14, 2020
STEERING, SUSPENSION
TRUCK HAS A DEATH WOBBLE ... STEERING WHEEL SHAKES TO THE POINT OF BEING UNCONTROLLABLE. HAPPENS WHEN HITTING A BUMP OR RUFF SPOT IN ROAD, TRAIN TRACKS, BUMPS ON BRIDGES. CAN SEE WHERE LOSING CONTROL WOULD BE VERY EASY . GOD HELP IF YOU HAD A LOADED TRAILER HOOKED TO IT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299105January 13, 2020
STEERING, SUSPENSION, WHEELS
WHILE DRIVING APPROXIMATELY 65MPH IN THE FAR RIGHT LANE, WEST BOUND ON THE US 60, ABOUT MCCLINTOCK DR IN MESA AZ, IN MY 2018 FORD F250, I HIT A SMALL POT HOLE IN THE PAVEMENT, THE TRUCK INSTANTLY BEGAN JERKING VIOLENTLY. IT RAPIDLY MOVED THE TRUCK TOWARD THE LEFT HAND LANE. IT WAS ALL I COULD DO TO GET THE TRUCK BACK IN MY LANE AND SLOWLY MOVE TO THE SHOULDER. THE VIOLENT WOBBLE DID NOT STOP UNTIL ABOUT 35MPH. I DO NOT KNOW WHAT CAUSED THIS. I GOT OUT TO LOOK AT THE TRUCK, IT APPEARED NORMAL. I GOT BACK ON THE FREEWAY AND IN ABOUT A MILE, HIT A EXPANSION JOINT IN THE ROAD AND CAUSED THE TRUCK TO DO IT AGAIN. I CALLED SAN TAN FORD TO GET THE TRUCK IN TO SERVICE, I DROPPED IT OFF THE SAME DAY. THIS IS AN EXTREME AND VIOLENT WOBBLE WITH NO WARNING SIGNS AND VERY LITTLE ABILITY TO CONTROL THE TRUCK. DEFINITELY A SAFETY CONCERN. I HAVE SINCE RESEARCHED AND FOUND SIMILAR CONCERNS WITH THE 2017 -2019 F250 CALLING IT A DEATH WOBBLE. SOUNDS RIGHT. THE TRUCK HAS UNDER 13000 MILES ON IT. I NOTICED AT THE DEALER, WHILE WALKING WITH THE SERVICE TECH, THE TIRES SEEM TO HAVE STRANGE WEAR PATTERN ON THE OUTSIDE TREAD. IT IS A FULLY STOCK VEHICLE WITH NO ADDITIONS OR ALTERATIONS. ALL ROUTINE MAINTENENCE WORK HAS BEEN DONE AT THE SAN TAN FORD, THE SAME DEALER AS PURCHASE. THE DEALER TOLD ME THERE WAS A BULLETIN OUT ON THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298814January 12, 2020
STEERING
DECEMBER 22, 2019 - 16,068 MILES. DRIVING ON DIVIDED HIGHWAY, SPEED BETWEEN 65AND 70 MPH, CROSSED A BRIDGE EXPANSION JOINT AND DEATH WOBBLE STARTED ON THE 2018 F-250 SUPER DUTY. VIOLENT SHAKING OCCURRED AND STEERING WAS UNCONTROLLABLE. WRESTLED THE STEERING WHEEL TO GET THE TRUCK ONTO THE SHOULDER OF THE ROAD. BRAKING WAS ALSO DIFFICULT DUE TO SEVERE FRONT WHEEL OSCILLATIONS. LUCKILY THERE WAS NO OTHER TRAFFIC IN THE AREA AS THE TRUCK WAS UNCONTROLLABLE. EXPANSION JOINT WASN'T PERPENDICULAR TO THE HIGHWAY AND WASN'T MUCH OF AN IMPERFECTION IN THE ROAD SURFACE. I'M PLANNING TO INSTALL A DASH CAM TO RECORD FUTURE OCCURRENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298165January 9, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2018 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE BECAME DIFFICULT TO MANEUVER DUE TO A CONDITION KNOWN AS THE DEATH WOBBLE. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. A VISIBLE INSPECTION OF THE VEHICLE SHOWED NO VISIBLE EVIDENCE OF A DEFECT IN THE STEERING OR SUSPENSION OF THE VEHICLE. THE VEHICLE WAS SLOWLY DRIVEN TO THE RESIDENCE. WAYNE AKERS FORD LOCATED AT 2000 10TH AVE N, LAKE WORTH, FL 33461, (800) 749-8875, WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT A TECHNICAL SERVICE BULLETIN WAS AVAILABLE TO REMEDY THE ISSUE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 42,426.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297775January 7, 2020
STEERING, SUSPENSION
UNCONTROLLED SEVERE VIBRATION AND VIOLENT SHAKING OF ENTIRE VEHICLE. SEEMS TO BE INITIATED BY UNEVEN SPOTS IN PAVEMENT AT SPEEDS ABOVE 40-50 MPH OR SO. OTHERWISE KNOWN AS THE "SUPER DUTY WOBBLE", A WELL KNOWN AND DOCUMENTED ISSUE SINCE THE INTRODUCTION OF THE SUPER DUTY LINE OF FORD PICKUP TRUCKS IN APPROXIMATELY 1998 OR 1999. I HAVE PREVIOUSLY OWNED 1999 AND 2006 F-350 SUPER DUTY PICKUP TRUCKS WHICH EXPERIENCED THE SAME PROBLEMS. I HAVE THE REPAIR RECEIPTS AND NHTSA SAFETY NOTICES FOR BOTH VEHICLES. I FIND IT ASTONISHING AND EXTREMELY DISAPPOINTING THAT IN OVER 20 YEARS FORD HAS NOT BEEN ABLE TO SUCCESSFULLY DIAGNOSIS AND RECTIFY THIS PROBLEM. I AM CURRENTLY AWAITING A SERVICE APPOINTMENT (PENDING PARTS ARRIVAL) TO CORRECT THIS. I OBVIOUSLY HOPE FORD WILL FIX THIS, BUT AM QUITE SKEPTICAL. MY CURRENT VEHICLE (2018 F250) HAD ONLY 25,000 MILES ON IT WHEN THIS PROBLEM STARTED OCCURING. I WOULD APPRECIATE YOUR RESPONSE ON THIS. I FIND IT UNACCEPTABLE THAT FORD HAS CONTINUED TO SWEEP THIS UNDER THE RUG, AND AM SURPRISED THAT THERE HAS NOT BEEN SOME TYPE OF RECALL ON THIS CONSIDERING IT HAS BEEN A KNOWN ISSUE FOR OVER 20 YEARS. THE VIOLENT SHAKING AND VIBRATION IS SO BAD THAT IT COULD LEAD TO LOSS OF CONTROL OF THE VEHICLE WITH CATASTROPHIC RESULTS POSSIBLE. THANK-YOU FOR YOUR CONSIDERATION OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297237January 5, 2020
STEERING
AT HIGHWAY SPEEDS EXPERIENCED VIOLENT SHAKING IN FRONT END STEERING.IT HAPPENS WHEN TRUCK CROSSES A ROUGH ROAD OR WHEN CROSSING BRIDGE AT 65 PLUS MPH.IT IS UNCONTROLLABLE UNTIL SPEED IS REDUCED TO LESS THAN 20 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296819January 3, 2020
STEERING, SUSPENSION
AT SPEEDS OF 65MPH AND ABOVE, WHEN HITTING BUMPS IN THE ROAD THE VEHICLE BEGINS TO SHAKE UNCONTROLLABLY UNTIL YOU SLOW DOWN TO AROUND 25MPH OR EVEN STOP COMPLETELY. WHEN THIS IS HAPPENING, THE STEERING WHEEL SHAKES SO MUCH THAT IT IS HARD TO HOLD ON AND BRING THE VEHICLE TO A STOP. IT IS VERY DANGEROUS WHEN TRAVELING ON AN INTERSTATE AND THIS BEGINS TO HAPPEN, AS YOU ARE REQUIRED TO REDUCE YOUR SPEED SIGNIFICANTLY WHICH COULD ABSOLUTELY CAUSE A WRECK AS YOUR TRYING TO MAKE IT OVER TO THE SHOULDER SAFELY. THIS HAS HAPPENED MULTIPLE TIMES AND IS A COMPLETE SURPRISE AS TO WHEN IT IS GOING TO HAPPEN. I NOW KNOW WHAT IT IS LIKE TO HAVE THE DEATH WOBBLE IN THE FRONT END AS I TRULY FEAR FOR MY LIFE WHEN IT HAPPENS. I HAVE NOT BEEN ABLE TO GET VIDEO OF THE DEATH WOBBLE OCCURRING, AS I HAVEN'T HAD A SECOND PERSON WITH ME WHEN IT HAS HAPPENED. EVEN WHEN TRAVELING AT LOWER SPEEDS (35MPH-55MPH) AND GOING ACROSS BUMPS IN THE ROAD, I STILL EXPERIENCE A WOBBLE IN THE STEERING WHEEL HOWEVER IT DOES NOT GO INTO THE DEATH WOBBLE SCENARIO WHERE THE WHOLE TRUCK BEGINS TO SHAKE. I AM HOWEVER FEARFUL THAT SOMEDAY IT WILL BEGIN TO START THE DEATH WOBBLE AT THESE LOWER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296861January 3, 2020
ELECTRICAL SYSTEM
2018 F250 WITH SNOWPLOW PREP PACKAGE. LOSE OF POWER DURING PLOWING. DIMMING OF DASH LIGHTS, AND VOLTAGE ERRORS ON SALTER. THE WORST PART IS THAT THE TRUCK HAS LOST COMPLETE POWER TWICE! STALLING WHILE DRIVING IN PARKING LOTS LOSE OF STEERING, AND BREAKS!!! THE DEALERSHIP, AND FORD THEMSELVES ARE AWARE OF THE PROBLEM, BUT NO ACTIONS HAVE BEEN MADE. GOING ON 2 YEARS. OTHER TRUCKS HAVE BEEN BROUGHT TO THE DEALERSHIP WITH THE SAME ISSUES. FORD IS JUST GIVING US THE RUN AROUND!!!!!! THIS IS NO SMALL ISSUE AND THE DEALERSHIP AGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291865December 29, 2019
STEERING, SUSPENSION, WHEELS
MY 2018 FORD F-250 HAS THE "DEATH WOBBLE". I PURCHASED THE TRUCK IN FEBRUARY 2018 AND BY DECEMBER 2018 HAD DRIVEN LESS THAN 8,000 MILES. WHILE DRIVING AT 70 TO 75 MPH ON AN INTERSTATE HIGHWAY, I CROSSED AN EXPANSION JOINT ON A BRIDGE AND THE FRONT-END STARTED BOUNCING UNCONTROLLABLY AND THE STEERING WHEEL SHAKING VIOLENTLY. THE SHAKING STOPPED AFTER SLOWING TO UNDER 45 MPH. I PULLED TO THE SIDE OF THE ROAD AND CHECKED TO SEE IF A I HAD FLAT TIRE OR OTHER ISSUE CAUSING THE PROBLEM. I CALLED THE FORD DEALERSHIP, FROM WHICH I PURCHASED IT, FOR RESOLUTION OF THE PROBLEM. THEY INDICATED IT THAT THEY BELIEVE THE PROBLEM WAS THE STEERING DAMPENER. I BROUGHT IT TO THE DEALERSHIP FOR REPAIR ON 12/30/18 AND THEY KEPT IT FOR A WEEK. THEY INDICATED THE "DAMPER" WOULD BE REPLACED UNDER TSB 18-2268. THEY KEPT THE TRUCK UNTIL 1/7/19 UNTIL PARTS ARRIVED. THE REPAIR INVOICE (ATTACHED) INDICATED THEY'D REPLACED A FAILED STEERING LINKAGE DAMPER, PART NO. SPO HC3Z 3E651 F - DAMPER ASSEMBLY. THIS WAS NOT CAUSED BY LACK OF MAINTENANCE OR IMPROPER USE OF THE EQUIPMENT. IT WAS VERY FRIGHTENING. THE UNCONTROLLABLE VIBRATION AND THE NEED TO SUDDENLY SLOW ON AN EXPRESSWAY WAS EXTREMELY DANGEROUS. SEVERAL TRUCKS AND CARS HAD TO TAKE EVASIVE ACTION TO MISS ME WHILE I PULLED OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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