Ford F-150 Complaints (2021)

1,308 consumer complaints on file.

#11446194January 4, 2022
UNKNOWN OR OTHER
The contact owns a 2021 Ford F-150. The contact stated while he was in a pharmacy drive-through, the vehicle accelerated independently. The contact stated no warning light was illuminated. The contact stated he was depressing the brake pedal to the floorboard but failed to stop the vehicle from driving over the landscape of the pharmacy and over a boulder. The contact stated the vehicle continued moving forward for half a block until he was able to regain control of the vehicle by pumping on the brake pedal. The contact stated he was able to make a left turn at a near urgent care parking lot and park the vehicle. The contact stated the front passenger hit her head and right shoulder on the front passenger door due to the seat belt not retracting and sought medical attention at the emergency room. A police report was not filed. The vehicle was not drivable. The contact towed the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 4,133.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11445897January 2, 2022
SEAT BELTS
After driving the vehicle for 14,000 miles I was traveling out of state when my wife and I discovered that the passenger seat belt was not anchored to the floor. When we arrived home there was a recall notification in our mail. I immediately went to Serramonte Ford in Colma, CA and scheduled the required inspection for November 1. They assured me that any necessary repair would be done at that time. Later that day they called and told me that I needed a new part but they were required to order it from a special source because it was a recall item. (What)! They called two weeks later and advised that the part arrived and I made an appointment for November 16 and dropped the vehicle off. Later that day they called and told me that they needed a gasket so the repair couldn’t be done. I picked up the vehicle and they told me they would call me to reschedule the repair. It is now January 2022 and I have been driving this vehicle for eleven months without a seatbelt. They can’t tell me when to expect the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445442December 29, 2021
SERVICE BRAKES
The trailer brake on my truck is not working consistently. When coming down a snowy mountain pass two days ago, the bake controller disconnected (after working for about 5 hours). This is incredibly dangerous and due to the fact that I am on a cross country road trip and all dealers are booked months in advance I have not been able to get any information from Ford. I am going to post links to other people having this same problem. This has happened since the truck was purchased. This is an incredibly dangerous situation and I would have expected more from a Ford Truck. I believe based on these other peoples experiences that the issue is with the Powerboost Hybrid specifically. Motor Trend even noticed this in their review: Software Struggles We also intended to evaluate how much the electric motor's torque helps with towing, only to be thwarted by another bug, this one in the trailer brake controller. No matter what we did, the integrated trailer brake controller would not activate the trailer brakes—even with the gain all the way up. We verified the issue was with this F-150 by hitching the trailer to another truck, where the trailer brake controller and trailer brakes worked fine. Link to Motor Trend Review: https://www.motortrend.com/news/2021-ford-f-150-powerboost-hybrid-review/ Other Examples of customers experiencing the same problem. https://tfltruck.com/2021/08/ask-tfl-ford-150-trailer-electrical-issues/ (read the comments at the bottom of the article) https://www.f150gen14.com/forum/threads/trailer-brake-failure.5105/ https://www.f150gen14.com/forum/threads/trailer-brake-not-working.3039/page-2 https://www.f150gen14.com/forum/threads/trailer-tow-power-issue.3259/ https://www.f150gen14.com/forum/threads/trailer-towing-issues.2619/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445207December 28, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Ford F-150. The contact stated while driving 30 MPH with the cruise control activated, the vehicle began to independently accelerate up to 85 MPH in 35 zone. The contact stated no warning light was illuminated. The contact was able to disengage the cruise control and drive at the normal speed limit of 30 MPH. The contact stated he had experienced the same failure twice. The contact took the vehicle to the local dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer had been informed of the failure. The failure mileage was 2,061.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444864December 23, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Cluster will randomly shut off causing all gauges to act like the vehicle isn't on. Then it will turn back on. I notice that transmission temp gauge will be the only gauge that wouldn't go back to normal. It will take several minutes for gauge to reset. The risk is not knowing your speed and causing a distraction to what is happening while driving. No dealer could redo the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444595December 21, 2021
STRUCTURE:BODY, ENGINE
The contact owns a 2021 Ford F-150. The contact stated that while driving her vehicle at various speeds , her vehicle felt as though someone hit the back of her vehicle. The contact stated that the vehicle speeds up and slows down intermittently without warning. The contact stated that she has contacted the dealer as well as the manufacture, but was not successful. The contact also stated that there was a water leak that was leaking over the body control module in the vehicle , causing mold to grown under the hood of the vehicle as well as the cabin of the vehicle. The failure mileage was 8000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443736December 14, 2021
ELECTRICAL SYSTEM
Infotainment system shutoff twice during operation on 12/13/2021, proceeded to pulse between displaying and not displaying. System non responsive to touch. Continued to respond to tactile button input and play sounds. System again shutoff, without pulsing, twice on 12/14/2021. Brought to dealership to schedule evaluation. Concerned that system will shutoff during reversing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443519December 12, 2021
SERVICE BRAKES, UNKNOWN OR OTHER
While towing an RV trailer, the trucks brake controller failed to send signal to trailer when brakes were applied relying on truck only to stop load. The truck recognized trailer was attached but when brake controller was squeezed message on dash was “No Trailer” Stopped at dealer in Kerrville Tx but problem was not seen on scan tool. This issue seems to be intermittent with no warning message when it happens. Manually monitoring brake controller is the only way to determine if the trucks brake controller is functioning correctly. Consumer took the truck in to 2 different dealers with this trailer brake issue. Both dealers wanted to assume the truck loses connection with trailer. Consumer stated truck does not, the trailer brakes just stop working. Consumer stated has taken the truck to 2 different dealers with this trailer brake issue. Both dealers want to assume the truck loses connection with trailer. Consumer truck does not but trailer brakes just stop working. The attached picture shows me squeezing the brake controller while showing the brakes lights coming on on the rear camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443523December 12, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The Pro Trailer Assist program won't load or work along with constant electrical lamp fault messages when trailering my boat. This is a safety concern because you can't tell if the trailer lights are really working or not while driving. I also experience the turn signals blinking really fast like a bulb is out - when none are actually out. The local dealer's electrical technician has reproduced and confirmed my issues. The manufacturer is aware of my problem and is currently offering to put me in a 2022 truck that will be built in February. The Pro Trailer Assist program never would load or work from day one. The electrical lamp fault messages started as soon as I trailered my boat. All the lamp fault messages and fast blinking turn signals only happen while trailering my boat. The local dealer had my new truck forty days and replaced the APIM Module twice with no success. Mileage then (328), mileage now 1,255.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441796November 27, 2021
UNKNOWN OR OTHER
I had my vehicle on cruise control set at 76mph I switched lanes to pass another vehicle and while still on cruise control I sped my truck to approx. 80mph to pass and after doing that my truck kept accelerating on its own. It reached a speed of 90mph during this time I was pushing on the brakes which did slow the truck but as soon as I would let go it would accelerate back up. After about 15 - 20 seconds it finally stopped doing it and the truck worked fine afterwards. I tried to reproduce the action but it did not do it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441828November 27, 2021
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
2021 F150 XLT Powerboost (4x4, 9420 miles). Brakes failed while at a complete stop and truck propelled forward despite brake pedal being being pressed down. I was in a fast food drive through at a complete stop with my foot on the brake pedal and the instrument cluster went crazy, warning lights flashing, malfunction messages for what seemed like everything (believe pre-collision, ABS, traction, hill, and some others- cant recall for sure), warning chimes sounding non stop, the brake pedal dropped towards the floor board, and truck started moving forward despite pressing pedal as far down as I could; this all happened almost instantly. Pumped breaks (not sure if it did anything) but I barley stopped in time from hitting the car in front of me, and I left a far amount of room between us initially. After this, when limping the truck through the drive through (was stuck in the line at this point), it took about 10ft to stop from a 1-2mph roll. After clearing the drive through line, I was limping the truck to open area of parking lot and the truck randomly bucked (like bump starting a manual) and all the instrument cluster warnings disappeared and brake pedal pressure and braking performance returned. Just as how the issue instantly occurred, it also disappeared instantly. Despite all the warnings on the cluster, only ABS Fault and Pre-Collision show on the FordPass app. Prior to to this, there were no issues. The vehicle has yet to be inspected by Ford as the service department is booked out for bit. Vehicle has since been parked as I am fearful a 6k lb vehicle without brakes can end with loss of life. Interesting enough, Ford does not seem to share this concern as their Roadside Assistance Dept says the truck does not have towing coverage while their Customer Care Team says it does but they can't work with each other and end result is I had to prepay $273.06 to Ford Roadside Assistance for the tow to the future service appointment, and maybe Ford might reimburse it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440979November 18, 2021
ELECTRICAL SYSTEM
Trailer brake controller spontaneously fails while towing. This is an extremely well documented failure for the 2021 F-150 7-pin connector and is a very serious safety problem. The trailer connection was verified and the trailer brake was manually activated at the start of towing to ensure it was working correctly. Spontaneously during towing, the trailer brake suddenly stopped working. This was confirmed by manually activating the trailer brake switch. This is a very well documented problem experienced by a large number of owners: https://www.f150gen14.com/forum/threads/trailer-brake-not-working.3039/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440394November 14, 2021
POWER TRAIN
Transmission is shifting very hard at different times, points, speeds, up shifting and down shifting. It jerks so hard at different times that my wife’s neck was sore, the dealer is taking 3 weeks before they will look at it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439951November 10, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
After connecting my boat trailer, I had ZERO trailer brakes. The lights all worked, brake, running, signal-but no trailer brakes. I turned the integrated trailer brake gain to the highest setting-still zero trailer brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439381November 4, 2021
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2021 Ford F-150. The contact stated that while driving approximately 50 MPH, the transmission suddenly shifted to neutral and the vehicle would no longer accelerate. The vehicle began to roll forward and rolled off the road. The vehicle was towed to the local dealer who diagnosed that the transmission and transfer case had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438924November 1, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL, UNKNOWN OR OTHER
The standard trailer brake controller does not function. I have tried it on 2 known trailers that function with other trucks and this truck's does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438697October 29, 2021
TIRES:TREAD/BELT
The contact owns a 2021 Ford F-150 equipped with Pirelli Tires, Tire Line: Scorpion: Tire Size: 265/70/R17. The contact stated while driving 25 MPH, the low tire pressure warning light illuminated. The contact had pulled over to the side of the road and noticed that the driver’s side front tire was flat. The contact placed the spare tire on the vehicle and continued driving to his residence. The contact took the vehicle to an independent mechanic who inspected the vehicle and the tire and diagnosed the failure as a split in the middle of the tire. The mechanic replaced all 4 tires on the vehicle. The manufacturer was not made aware of the failure. The failure mileage on the vehicle and tire was approximately 4,000. Vehicle has been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438404October 27, 2021
ELECTRICAL SYSTEM
"Trailer disconnected" randomly pops up accompanied by a chime. Sometimes once a day, some times multiple times, time after time. Some times skipping a day. This is with NO trailer connected. Brought to the dealer with a code u0143 saying it is a network code and they cleared it and test drive it. But still happening. Had this truck not even 2 weeks and im not very happy to say the least. Never towed with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438168October 26, 2021
UNKNOWN OR OTHER
No Brake Controller on 2021 F150 with Class 4 trailer hitch as ordered and equipped from Ford as a new vehicle. I purchased and order a new 2021 Ford F150; truck was ordered with and equipped with a Class 4 trailer hitch; from my research, during early 2021 F150 production dates, Ford had no stock of trailer hitch brake controllers and placed a cheap, small coin holder where the brake controller was to be located; the wiring and connector for the brake controller is located in the dash, just behind this coin holder and is not connected to anything. The issue is that I have no trailer brakes whatsoever; when a trailer is attached to the vehicle hitch and the 7 pin trailer connector is connected to the 7 pin receptacle on the truck and when pulling that trailer and attempting to stop without a brake controller, the trailer will shove the truck forward; also, in a quick stop condition, the truck and trailer will begin to “Jack Knife”, thus causing a very unsafe and potentially fatal condition. When approaching the dealer from where I purchased my 2021 F150, I was informed that they were aware that those trucks that were assembled early in the production year were assembled without a brake controller; however, Ford is not retrofitting these vehicles with the missing brake controller but that I could, for a little more than $500, have a Ford controller installed in my truck by the dealer (the controller that should have been in place at the time the truck was assembled at the factory). Footnote: I am able to purchase a Ford brake controller from the Ford dealer and install it myself, except that unless the Ford dealer re-flashes the computer on the truck, the Ford controller that I installed still will not function, thus the $500 charged to install and re-flash a functional brake controller on a new 2021 Ford F150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438029October 25, 2021
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Towing faults. Trailer brake faults. System resets itself after truck shuts down and problems go away until an unknown later time. These problems can happen at any time while towing and can cause the tow vehicle to loose control especially when brakes are applied. Happened many times over a 4800 mile trip. The work around fix is to stop every now and then, turn off truck and wait 15 min before reattaching trailer wiring. This problem has not be reproduced by a dealer because the problem goes away after the truck sits and resets itself. At first a trailer module fault would appear when the problem started, after some time the faults would not appear and the trailer brake module would just stop working without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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