Ford F-150 Complaints (2019)

1,345 consumer complaints on file.

#11532573July 16, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, BACK OVER PREVENTION: WARNINGS
This complaint with the NHTSA is to bring to your attention malfunctioning Sync 3 systems caused by an Over the Air (OTA) update Ford has pushed out to vehicles without permission from owners that has caused the Sync Systems to malfunction. Backup camera screen view while driving in a forward direction and reocurring pop-up screens which require driver interaction are two primary concerns. Loss of handsfree phone and navigation functionality are secondary concerns. I believe an investigation by the NHTSA is justified. Ford issued the software update that broke my Sync 3 system. Ford has stated that no software update is currently available to fix it. Replacing the APIM will fix the Sync 3 system. Vehicles under warranty are eligible for a no-charge APIM replacement. Vehicles out of warranty, like mine, are subject to +$1000 Ford repair charge. I believe Ford is responsible to repair all Sync 3 systems that they broke. These repairs should be made regardless of warranty. This likely warrants a recall by Ford as soon as possible. Here is a link where the F-150 Community has been discussing this issue since April 2023: https://www.f150forum.com/f118/sync-3-memory-issue-538739/index34/ I have logged the issue with Ford directly as well. They are not offering to help me resolve the issue because I am out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531071July 8, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM
Tsb 22-2254, causing people's voice command and rear camera issues. There are many issues with Sync 3 on this matter. It should be a recall. They did it for the other models. 2019 f159
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530250July 3, 2023
POWER TRAIN
Transmission not shifting smoothly, it lurches into gear when accelerating or decelerating. There have been times where I’ve almost had power failure. My safety was put at risk when trying to merge out onto the highway across traffic and my truck would not shift out of first gear and felt like it was about to stall out before finally kicking into 3rd gear…and I could have been hit by oncoming vehicles. This has happened numerous times and now it occurs every time i am shifting out of first gear. I’m taking the vehicle in to be inspected at automation Ford on July 18th 2023. The vehicle has not been inspected by police, or insurance. There have been 0 warning lights or check engine lights to date. Start date was approximately 04-2022 and it’s gotten way worse and it is now 07-2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529933July 1, 2023
POWER TRAIN, ENGINE
Upon cold start up their is a significant rattling for 5-10 seconds, Started around 60K miles. when driving there is a lag in performance for first few miles. Consistent with Cam Phaser failure with F150 3.5 eco boost engine. This problem has been reported to Ford and CSP 21N03 explains the exact problem. Ford claim my VIN isn't covered under this Customer Satisfaction Program 21N03.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529820June 30, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM
My truck backup camera is not working. It goes black or distorted to where you can’t see anything behind you. It identical to a recall on other 2019 Ford F150s. But my truck is not on that recall. If the problem is the exact same, shouldn’t it be fixed through the recall as well?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529385June 28, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
In March of 2022, Ford launched a TSB campaign for its F150 model trucks spanning a few years. The TSB was for a Cam Phaser issue and the company offered an extended mileage warranty with a tiered coverage chart based on your current miles while experiencing the problem. The campaign ended January of 2023. I own a 2019 F-150 and my truck began having the issues under the TSB in April of 2023. When I brought the issue to the Ford dealership, I was then informed of the open TSB (TSB's are not made public, but rather opened up for mechanics use to easily diagnose an issue). I was told that due to my mileage as well as missing the 'expiration of the campaign' by just a few months, I would have to cover the cost of the repair. After battling with Ford, I was able to gain some assistance from the dealership towards the cost of the repair. My truck was dropped off to a Ford dealership on May 8th, 2023 and is still there awaiting parts for this KNOWN issue. There are roughly 40,000 parts for this issue that are on backorder. I was updated yesterday that the parts are still 2-3 weeks out from being available. Not having my vehicle for close to 3 months now and still being expected to pay $750 for a repair with an active TSB is absurd. At what point does this issue constitute a recall? I am writing and requesting that this issue be a known recall to the affected trucks. For a consumer to have to pay for a cost that is out of their control, and a known/acknowledged issue by the dealer/company, especially with a 40,000 part backorder-- there should be no reason myself, or anyone else should have to pay any cost to fix the problem. Please let me know what can or needs to be done further to try and have this TSB converted to a recall on these affected F-150s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529168June 27, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that while the vehicle was being started, there was a rattling sound coming from the engine compartment for several seconds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529175June 27, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated while starting the vehicle, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact stated that the failure recurred while starting the vehicle. The vehicle was taken to the dealer, who informed the contact that the failure was related to Ford Technical Service Bulletin Number: 23-21-43. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527768June 19, 2023
POWER TRAIN
10 speed transmission problem where the torque converter is not engaging the transmission and it does not downshift.feels like driving over rumble strips and feels underpowered. This vehicle has been to the dealership 4 times for this problem and they keep telling me there is nothing wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526923June 14, 2023
ELECTRICAL SYSTEM
After being park for over 6 hours, Truck spontaneously started to smoke, sparked, and caught fire at 1253am. This ignition was inside the engine compartment on the passenger side. All was recorded on 24hr video monitoring and my truck was in stock condition without any aftermarket parts and no warning lights on. Incidentally my truck had just been routinely serviced with the past month by the dealership and all was fine. Within minutes the truck was engulfed in flames, my neighbors and I attempted to extinguish the flames until the fire company arrived within 6 minutes. Within this short less than 15 minute window the entire engine and cab was destroyed. If this truck was parked in a garage this incident would have been catastrophic. Luckily no one was injured and the prompt response of my neighbors and the fire company prevented this from catching my home on fire. The police and fire company reviewed the video and informed me to notify any safety board and The Ford company directly. In review this problem is not new and well document in the past. There are recalls in place for the same make and model vehicles with the same fire starting in the front passenger side. Unfortunately my VIN was not included in this recall.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11527079June 14, 2023
ENGINE
I took my 2019 Ford F-150 limited to Russell & Smith Ford to diagnose a loud ratel noise on cold start. Cause : Failed cam phasers. The truck has 68,250 mi and ford has this common problem with all 3.5L Ecoboost VCT cam phasers that have loud noise on cold start. If not repaired it can cause to engine failure, Ford has designed new VCT to solve the problem and issued a recall # 21n03 but I found out that they didn't include my truck vin # . I called Ford customer service and she told me that I qualified with the requirement and she con not explained why my vin # doesn't covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526560June 12, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated while the vehicle was started, he heard an abnormal piston knock sound. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that there were no related recalls for the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526659June 12, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The contact related the failure to Customer Satisfaction Program: 21B10 (Cam Phaser Rattle). The vehicle was taken to the dealer; however, the Customer Satisfaction Program: 21B10 (Cam Phaser Rattle) had expired and the dealer was unable to service the vehicle unless the contact paid out of pocket. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526287June 9, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Beginning 3 months ago, intermittently during in-town traffic driving, the vehicle will shut off. It happened about once a month. Three weeks ago when it did this, it said Low Charging System, so I took it to the dealer where purchased it. The Alternator tested Low, so it was replaced. Two weeks later, it died at a stoplight again & at Idle, then the Dash Message said Disengage Auto-Shut Off and Restart Engine. I called the dealer where purchased it & they came and got it. They tested it for a couple days & also had several people drive it, and they said it did fine with the Auto-Shut Off Turned On. Well this afternoon I drove it local around my own town, and it's still runs rough. It idles rough and is acting like it wants to die again at stoplights. I only way to be comfortable driving it is with the Auto-Shut-Off Disabled. In traffice at a redlight that turns green, and if you're stalled out, it's going to cause a rear-end collision. Not to mention it's hard on the battery and alternator having to keep restarting at intermittent intervals in traffic. The dealer said they drove it around their lot area, however, it doesn't do it unless drive it for 45 minutes or an hour. When discussed this with 3 area Ford Dealers, they all said it's going to be hard to find. There's no Check Engine Light or any sort of Code that can be used. They also stated it's probably something small causing it. One specific dealer stated that something else is causing this issue, and until that is found and fixed, it's going to keep doing it. The dealer that's been handling this and purchased from, did a Factory Reset on the PCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526049June 8, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that upon cold starting the vehicle, an abnormal cranking sound was coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the cam phasers needed to be repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525782June 7, 2023
UNKNOWN OR OTHER
The dashboard continues to warp and separate. We are now on the third one. I’m dealing with this problem for three years now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525842June 7, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The contact was informed that the oil level was down a half quart every 1,000 miles. The dealer informed the contact that the vehicle needed an oil change every 5,000 miles and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 41,066.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525902June 7, 2023
SEATS
Sent truck in to Randall Reed Ford for service recall truck sat unattended for a week with same recall defect no repairs made
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525371June 5, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated while starting the vehicle, the engine made rattling sounds. No warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions, where it was determined that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer confirmed that there was no recall associated with the VIN. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525435June 5, 2023
POWER TRAIN
2019 Ford F-150 crew cab with 047763.1 miles on it while returning from Vermont has started with sever and harsh shifting at various speed, this results in a loud CLUNK followed with a hard and swift gear change. This has happened at vaious speeds from 15 mph to 75-80 mph. It feels like the transmission is about to drop/explode which could cause an accident on an interstate roadway. Spoke with Larson Ford service advisor who is aware of the 10R80 transmission issues and they will check my truck on June 7th, 2023. There has not been any warning lights/check engine lights/messages as of yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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