Ford F-150 Complaints (2020)

742 consumer complaints on file.

#11671824July 7, 2025
POWER TRAIN
I have a 2020 F150 King Ranch with 64K miles on it. It has always shifted harshly, but I had thought that was just the issue with the design of the 10-speed transmission. Right after 60K miles, the transmission would stay stuck in 1st and rev the rpms high and then jump to 4th. There were other times where the transmission would harshly jump up or down gears. I took it into the local Ford dealership to be reviewed. Of course, this is another case of a faulty 10R80 transmission. I had to get the entire transmission replaced. An almost $10K repair and Ford Motor Co only covered $3800 of it. This is unacceptable, dangerous, and quite frankly irresponsible of Ford. I called the Ford Customer Service three times, each of which, they referred me back to the local dealer (who referred me back to the Ford Motor Co case). Some quick background. I'm a very loyal Ford customer. I've owned 3 F150s, an Expedition, and a Ford Fusion. I get all of my services done at the local Ford dealership. I've never had a transmission go out and especially on such a new truck. ** I rarely tow, so this hasn't been a truck that has been towing a lot of weight (I've towed 4 times with a trailer < 4000 lbs). Customers shouldn't have to pay over $5K for repairs on a truck less than 5 years old that cost over $70K (and 4K miles beyond the Powertrain warranty). That's ridiculous. Ford should step up and do the right thing and recall these transmissions for the customers experiencing problems. I now know of 6 personal people (in a small town) that has the same issue and the dealership is full of trucks with the same transmission problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671161July 3, 2025
ENGINE
The contact owns a 2020 Ford F-150. The contact stated while driving 15 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal and the engine seized. The contact was able to coast to the side of the road. The oil warning light was illuminated. The oil gauge indicator was at zero. The vehicle was towed to an independent mechanic who diagnosed the vehicle with a cracked crankshaft between cylinders #2 and #3 and a cracked oil pan. The contact stated that the short block showed signs of metal shavings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669970June 28, 2025
POWER TRAIN
My 2020 Ford F-150 EcoBoost with the 10-speed automatic transmission (10R80) is experiencing the same transmission shifting issue covered under NHTSA Recall 22V188 (Ford Recall 22S71). My truck intermittently shifts erratically, including hard downshifts, delayed upshifts, and occasionally feels like it jumps to a lower gear unexpectedly. This creates a noticeable jolt and could potentially cause loss of vehicle control in traffic or inclement weather. I contacted Ford and was told my VIN is not included in the recall, even though my symptoms match those described. There is also a known TSB (22-2225) for this issue, but the dealer won’t cover it under warranty since no recall appears for my truck. I am requesting that the recall and/or investigation be expanded to include more affected VINs from this model year, as this is clearly not an isolated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669752June 27, 2025
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that while driving at various speeds, the vehicle suddenly failed to accelerate and shift gear as needed. The contact coasted to the side of the road and waited for the transmission to shift into gear before being able to continue driving. There were no warning lights illuminated. The failure became more persistent over time. The vehicle was taken to the dealer, who confirmed the failure with the year, make, and model vehicle. The dealer diagnosed a failure inside the transmission with an incorrect size gear, causing the gear failure while shifting gear. The contact was informed that the transmission needed to be replaced. The vehicle was inspected by a certified mechanic, and it was confirmed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669598June 26, 2025
POWER TRAIN
While driving down the road the transmission in the truck made a load noise and now the truck will no shift properly. Because of this I could have been hit from behind by another truck by the sudden shifing problems from the transmission. This truck has jumped in reverse before and has had transmission problems ford has refused to adress. This is the second powertrain problem to happen in this vehicle going down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668967June 24, 2025
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated while driving at various speeds, the transmission was not shifting correctly. The contact stated that the transmission was shifting hard, and the vehicle jerked abnormally. The contact stated that the engine revved high during the failure. The contact stated that while starting the vehicle there was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Wyatt Ford (3471 Grant Hwy, Manistee, MI 49660); who confirmed that the transmission was the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668548June 23, 2025
ENGINE, POWER TRAIN
Ford 10r80 Transmission slips or revs for long period of time before banging into gear when accelerating. When accelerating and merging onto the highway I am unable to merge and accelerate to highway speed without the risk of being rear ended by oncoming vehicles already at highway speed. The vehicle has been inspected and confirmed that the transmission needs to be replaced. No other lights and absolutely not warnings at any time before problem started. As per TSB 23-2250 and several earlier TSB on this transmission, having a known defect, Ford should escalate this to a recall and compensate owners for the expensive repair when the vehicle should have plenty of more life in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668398June 22, 2025
ENGINE, UNKNOWN OR OTHER
Exhaust manifold leak due to factory turbo mounting and bolts issue. Due to improper amount of bolts in rear of exhaust manifold where ford designed the turbochargers to mount to there is warping of the exhaust manifold and the mounting bolts break off due to heating and cooling with the turbochargers weight. Very common issue with the f150, causing exhaust leaks and possible carbon monoxide to leak into cabin. This is a dangerous design flaw that owners should not have to pay out of pocket to repair due to fords poor engine design flaw. Ford should have to recall the engine manifolds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667960June 19, 2025
ENGINE
Time Line for the problem: 10/14/2024 Oil Change completed by Joe Myers Ford @69,392 miles [XXX] Check engine light comes on; solid; not blinking;01/20/25 Immediately took vehicle to Joe Myer, within one mile;01/20/25 Requested service advisor, Brandon P to check vehicle; was told it would be 5 days before anyone was available to look at the vehicle 01/20/25 Immediately took vehicle to Cliff Auto Repair, approx 3 miles. They checked the oil level and found no oil on the dip stick. They emptied the oil and found only 3 quarts was in the crankcase; approximately 5.5 quarts low. They completed the oil change an topped off the oil Per the technician, the oil was not burnt. Per comment on receipt "it appears oil was not filled to correct level on last oil change 01/22/25 Took vehicle back to Joe Myers to be checked for excessive oil consumption 01/22/25 Received estimate for repair service 01/23/25 Picked up vehicle Repairs completed: (1) oil change (2) Reprogramming PCM (3) Replaced dipstick; was told to return after 3000 miles to be checked again 03/20/25 Brought vehicle to Joe Myers at 3000 miles; was told after inspection that entire engine replacement was necessary at a cost of $11,007.10; Service Advisor, Kevin Ryan said Joe Myers was not responsible for the damage 04/10/25 I was referred to Service Manager, Phillip Martinez. He referred me to the Ford Motor Company to ask for good will. He gave me the number to call and said that was all he could do 04/11/25 Mr. Martinez told me he would check with Ford good will himself on my behalf 04/16/25 Ford agree to pay $5000 total 05/01/25 I received the vehicle back from Joe Myers with the engine replaced; paid $5,369.19. The vehicle has been "inspected" by Joe Myers at minimum 10 times since purchase. Why was the Technical Service Bulletin from Ford (TSB)19-2365) completely ignored thru all 10 inspections? I also suspect that Joe Myers technicians did not fill it with oil. I should be reimbursed for either reason INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667501June 17, 2025
POWER TRAIN
The 10-speed transmission downshifted from 10th gear to 1st gear, and then back into 10th again. This sequence happened 3 times in a row, with the 3rd causing a service light to be displayed. This occurred while on the highway with cruise control set at 75mph. The truck is available for inspection upon request. This transmission malfunction caused an abrupt and rapid deceleration, as well as, a loud clunk and temporary lockup of the rear end. The deceleration and loss of power had the potential to cause an accident with cars around me, or a loss of control from the rear end. There are an overwhelming amount of reports of this same issue online, as well as, numerous at the dealership. My truck has been to the dealership and they are claiming it is due to overfilling of transmission fluid during my recent transmission rebuild.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666472June 12, 2025
STRUCTURE, TIRES
The contact owns a 2020 Ford F-150. The contact stated upon attempting to replace a flat tire with the spare tire, the contact noticed that there was a hole in the spare tire. The contact determined that the mufflers had burned the spare tire due to the spare tire location in the vehicle. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer informed the contact that the VIN was not included in a related recall. The vehicle was not diagnosed or repaired. The vehicle remained in a parking lot. The tire had not been replaced. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666554June 12, 2025
ENGINE
The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine, followed by a rough idle. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related to the failure to Ford Campaign Number: 21B10. No further information was available. The failure mileage was approximately 100,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666409June 11, 2025
SERVICE BRAKES
The passenger side front brake overheated while driving at highway speed. We stopped the truck after smelling the burning odor. The rotor was blue and radiating heat. The driver's side appears normal. Inspection revealed the lower caliper piston was stuck. The piston boot was removed and significant corrosion was found. Truck has 60,000 miles. We are the original owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666069June 10, 2025
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated while driving approximately 10 MPH, the vehicle jerked abnormally before downshifting with the accelerator pedal depressed. The contact stated that there was an abnormal sound coming from the transmission while shifting into gear. The contact stated that the messages "Power train Fault”, “AWD Malfunction" and "Schedule Service" were displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed with a transmission failure. The contact was informed that the transmission needed to be replaced. The contact stated that prior to the failure; the vehicle was taken to the same local dealer where a transmission oil flush was performed; however, the failure occurred. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN, nor the model year was included. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665857June 9, 2025
VISIBILITY, BACK OVER PREVENTION
The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665345June 6, 2025
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that while driving with the cruise set at approximately 65-70 MPH and passing in the left lane, the accelerator pedal was depressed and there was an abnormal clunking sound while downshifting. The contact pulled over and restarted the vehicle. The contact stated that the “WRENCH” symbol was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P07F7 - Indicating a failure with the 10th gear in the transmission. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. No assistance was provided. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665349June 6, 2025
LATCHES/LOCKS/LINKAGES, PARKING BRAKE
The contact owns a 2020 Ford F-150. The contact stated that while operating the vehicle, the message "Parking Brake On" remained activated. The vehicle was towed to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. Additionally, while operating the vehicle, the message that the rear driver’s side door was ajar was displayed. The vehicle was taken to the local dealer who replaced the instrument cluster, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 76,620.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665043June 5, 2025
POWER TRAIN
I have a 2020 F150 with just over 58,000 miles. I work from home, and do not tow. While driving up a four lane highway to Boone, NC, my vehicle's transmission appeared to get 'confused' and threw a fault. I took my truck into a dealership to have the issue resolved, and was told that I needed an entirely new transmission because the CDF drum was failing to the tune of almost $10,000. I have brought the issue of hard shifting, and the transmission slipping up to Crossroads Ford of Kernersville previously, but they have refused to look at it because of it was not throwing a code. I called Ford, and they stated that the vehicle would have to encounter a total failure with the transmission before they would look at it. They referred to me driving on a four lane highway to a higher elevation as extreme driving conditions. [XXX] was built in 1930, which is they road they referred to as 'extreme'. From there, the manufacturer told me that they would cover 40% of the repair. To me, this indicates a known issue with the vehicle's transmission and CDF drum and requires a recall to be issued by Ford Motor Company. This is a known issue amongst many F150 owners, and a simple google search will show that many drivers have experienced this. This has been addressed by TSB 22-2428, but Ford should be responsible for manufacturing a defective product. I do not tow, do off-road activities, and I work from home. There is no scenario where my actions should cause this type of failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663739May 29, 2025
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated while driving 65 MPH, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle jerked and briefly hesitated while the transmission was unexpectedly downshifting to fourth gear, and then downshifted to first gear. The vehicle returned to normal functionality after the failure. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not yet repaired. The manufacturer was notified of the failure, a case was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663357May 28, 2025
SUSPENSION
With 72,000 miles the driver's side spring broke just setting in our driveway. Unknown to my wife who drove it 7 miles to work with a broken suspension spring. Within 200 miles the other spring broke on the passenger front while going down the road. Didn't hit a bump and was going straight. This one also snapped with no notice and i had visually inspected it days before. We were going 15-20 mph when it broke and were able to safely pull off the road. Unheard of them breaking when the vehicle is only driven on the paved roadways and not off used off road. Cost approximately $1,200 to just repair the driver front at a shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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