Ford F-150 Service Bulletins (2018)

418 manufacturer communications on file.

December 1, 2021•Document ID: 10205528
Service Bulletin/Repair Instructions
POWER TRAIN
Mfr Comm. #:
TSB 21-2423
Date Added:
January 1, 2022
Manufacturer:
FORD
Summary
Some 2018-2021 Expedition/Navigator, 2018-2020 F-150/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P163E stored in the powertrain control module (PCM) or transmission control module (TCM) after replacing the main control valve body. This may be due to software incompatibility between the replacement main control valve body solenoid strategy file and the PCM/TCM software. To correct this condition, follow the Service Procedure to obtain a new main control valve body with a new strategy number.
Associated Products (18)
2021 Ford Expedition 2021 Ford Mustang 2021 Ford Ranger 2021 Lincoln Navigator 2020 Ford Expedition 2020 Ford F-150 2020 Ford Mustang 2020 Ford Ranger 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford Mustang 2019 Ford Ranger 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Ford Mustang 2018 Lincoln Navigator
Associated Documents
- Download MC-10205528-0001.pdf↗
November 19, 2021•Document ID: 10204046
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
21N03-S3
Date Added:
December 7, 2021
Manufacturer:
FORD
Summary
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Cam Phaser Replacement REASON FOR THIS SUPPLEMENT Ã¢ÂÂ¢ Parts Requirements / Ordering Information - Due to limited availability of originally specified parts, alternate option parts have been added. Ã¢ÂÂ¢ Submitting Claims with Customer Loyalty Program for Balance Remaining Ã¢ÂÂ Added instructions on how to use Lincoln Loyalty funds.
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10204046-0001.pdf↗
November 2, 2021•Document ID: 10203841
Service Bulletin/Repair Instructions
COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER
Mfr Comm. #:
SSM 50251
Date Added:
December 7, 2021
Manufacturer:
FORD
Summary
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (54)
2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Ford Fusion 2020 Ford Mustang 2020 Ford Ranger 2020 Ford Transit Connect 2020 Lincoln Aviator 2020 Lincoln Corsair 2020 Lincoln MKX 2020 Lincoln MKZ 2020 Lincoln Nautilus 2020 Lincoln Navigator 2019 Ford Ecosport 2019 Ford Edge+ 34 more
Associated Documents
- Download MC-10203841-0001.pdf↗
October 29, 2021•Document ID: 10202720
Service Bulletin/Repair Instructions
ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Mfr Comm. #:
21N08
Date Added:
November 2, 2021
Manufacturer:
FORD
Summary
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine PCM Reprogram Due to Engine Shudder; Owner Letter sent
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10202720-0001.pdf↗
September 28, 2021•Document ID: 10201907
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ENGINE
Mfr Comm. #:
TSB 21-2336
Date Added:
October 5, 2021
Manufacturer:
FORD
Summary
Some 2018-2020 F-150 vehicles built on or before 1-Apr-2020 equipped with a 3.0L diesel engine, 2017-2019 F-Super Duty vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine and 2016-2019 F-650/F-750 vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. To correct the condition, follow the Service Procedure steps to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank.
Associated Products (23)
2020 Ford F-150 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Ford F-650 2019 Ford F-750 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-450 2018 Ford F-550 2018 Ford F-650 2018 Ford F-750 2017 Ford F-250 2017 Ford F-350 2017 Ford F-450 2017 Ford F-550 2017 Ford F-650+ 3 more
Associated Documents
- Download MC-10201907-0001.pdf↗
September 28, 2021•Document ID: 10201905
Service Bulletin/Repair Instructions
POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION
Mfr Comm. #:
TSB 21-2315
Date Added:
October 5, 2021
Manufacturer:
FORD
Summary
Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware wear-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
Associated Products (19)
2021 Ford Expedition 2021 Ford Mustang 2021 Ford Ranger 2021 Lincoln Navigator 2020 Ford Expedition 2020 Ford F-150 2020 Ford Mustang 2020 Ford Ranger 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford Mustang 2019 Ford Ranger 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Ford Mustang 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10201905-0001.pdf↗
September 27, 2021•Document ID: 10201639
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
TSB 21-2332
Date Added:
September 30, 2021
Manufacturer:
FORD
Summary
Some 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017, 2015-2019 Transit vehicles equipped with a 3.2L engine and 2018-2020 F-150 vehicles equipped with a 3.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF and then reprogram the PCM.
Associated Products (20)
2020 Ford F-150 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2019 Ford F-150 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Ford Transit 2018 Ford F-150 2018 Ford F-350 2018 Ford F-450 2018 Ford F-550 2018 Ford Transit 2017 Ford F-350 2017 Ford F-450 2017 Ford F-550 2017 Ford Transit 2016 Ford Transit 2015 Ford Transit
Associated Documents
- Download MC-10201639-0001.pdf↗
September 27, 2021•Document ID: 10201606
Service Bulletin/Repair Instructions
EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 50154
Date Added:
September 28, 2021
Manufacturer:
FORD
Summary
Some 2018-2020 Expedition/Navigator, 2015-2020 F150 and 2017-2020 F-Super Duty vehicles equipped with power running boards (PRB) may exhibit a condition where the PRBs are disabled, changing the feature menu setting from Auto to Off mode in the instrumental panel cluster (IPC), DTC U3003:16 stored in the running board control module (RBM) and with or without an illuminated charging system indicator lamp. This may be due to a low battery voltage event or a fully discharged battery. To correct this condition, inspect the charging system and correct the low battery voltage event. Refer to Workshop Manual (WSM), Section 501-08 > Diagnosis and Testing. Configure the PRB system mode from Off to Auto mode in the Advance Settings of the IPC. Refer to the Owner's Manual > Power Running Boards.
Associated Products (28)
2020 Ford Expedition 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-450 2018 Ford F-550+ 8 more
Associated Documents
- Download MC-10201606-0001.pdf↗
September 13, 2021•Document ID: 10201669
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; ELECTRICAL SYSTEM:ADAS:CONTROL MODULE
Mfr Comm. #:
21N03-S2
Date Added:
September 30, 2021
Manufacturer:
FORD
Summary
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Cam Phaser Replacement; Owner letters are scheduled to mail during the week of September 27, 2021Ã¢ÂÂ¢ Submitting Claims with Ford Protect for Balance Remaining: Added instruction on how to claim the customer paid portion of the FSA with Ford Protect.Ã¢ÂÂ¢ Submitting Claims with Customer Loyalty Program for Balance Remaining: Added instruction on how to claim the customer paid portion of the FSA using CLP Funds. This program extends the warranty coverage of the engine cam phasers until January 1, 2023 provided the Repair Order (RO) date of Powertrain Control Module reflash under Customer Satisfaction Program 21B10 occurs on or before February 28, 2022
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10201669-0001.pdf↗
September 13, 2021•Document ID: 10201668
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
21N08
Date Added:
September 30, 2021
Manufacturer:
FORD
Summary
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine PCM Reprogram Due to Engine Shudder ;In a very low percentage of the affected vehicles, an engine shudder may develop after receiving the PCM update provided in program 21B10. For peace of mind, Ford is providing a no-cost, one-time repair for customers who receive the PCM update under program 21B10 to revert the PCM calibration back to its original state before program 21B10.
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10201668-0001.pdf↗
September 13, 2021•Document ID: 10201643
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
21B10-S3
Date Added:
September 30, 2021
Manufacturer:
LINCOLN
Summary
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Powertrain Control Module Reprogram for Cam Phaser Rattle
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10201643-0001.pdf↗
September 6, 2021•Document ID: 10201618
Service Bulletin/Repair Instructions
VISIBILITY:SUN/MOON ROOF ASSEMBLY; STRUCTURE:BODY:ROOF AND PILLARS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mfr Comm. #:
TSB 21-2292
Date Added:
September 30, 2021
Manufacturer:
FORD
Summary
Some 2015-2021 F-150, 2017-2021 F-Super Duty and 2018-2021 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass panel brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. To correct the condition, follow the Service Procedure to replace the roof opening panel glass brackets
Associated Products (35)
2021 Ford Expedition 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Lincoln Navigator 2020 Ford Expedition 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550+ 15 more
Associated Documents
- Download MC-10201618-0001.pdf↗
September 6, 2021•Document ID: 10201579
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 50089
Date Added:
September 28, 2021
Manufacturer:
FORD
Summary
Some 2017-2021 Ford and Lincoln vehicles equipped with 3.3L, 3.5L EcoBoost, or 5.0L engines may exhibit stalling, lack of power, low fuel rail pressure and/or DTCs P0087 or P008A after a repair was made that required the removal of the fuel line that connects the high-pressure fuel pump to the port injection rail, such as injector replacements or base engine repairs. This line must be installed in the correct orientation as it has an internal one-way check valve. To determine if the fuel line has been installed improperly, look at the position of the Oetiker clamp (stainless band clamped around the black fuel line). The clamp holds the one-way check valve in place and should be located closest to the end connected to the port injection rail. If the clamp is not closest to the port injection rail, remove and reinstall the line in the proper orientation.
Associated Products (15)
2021 Ford Mustang 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford Mustang 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford Mustang 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Ford Mustang 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10201579-0001.pdf↗
September 2, 2021•Document ID: 10201612
Service Bulletin/Repair Instructions
EQUIPMENT:APPLIANCE:AIR CONDITIONER; ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
Mfr Comm. #:
TSB 21-2250
Date Added:
September 30, 2021
Manufacturer:
FORD
Summary
Some 2015-2020 F-150, 2017-2020 Super Duty and 2018-2020 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
Associated Products (28)
2020 Ford Expedition 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-450 2018 Ford F-550+ 8 more
Associated Documents
- Download MC-10201612-0001.pdf↗
August 27, 2021•Document ID: 10201050
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 50067
Date Added:
September 4, 2021
Manufacturer:
FORD
Summary
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (134)
2021 Ford Ecosport 2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford F-150 2021 Ford Mustang 2021 Ford Ranger 2021 Ford Transit 2021 Ford Transit Connect 2021 Lincoln Aviator 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Ecosport 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford Fusion 2020 Ford Mustang+ 114 more
Associated Documents
- Download MC-10201050-0001.pdf↗
August 25, 2021•Document ID: 10201034
Service Bulletin/Repair Instructions
SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING
Mfr Comm. #:
SSM 50064
Date Added:
September 4, 2021
Manufacturer:
LINCOLN
Summary
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
Associated Products (100)
2021 Ford Bronco 2021 Ford Bronco Sport 2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Mustang Mach-E 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition+ 80 more
Associated Documents
- Download MC-10201034-0001.pdf↗
August 25, 2021•Document ID: 10200829
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
TSB 21-2280
Date Added:
September 2, 2021
Manufacturer:
FORD
Summary
Some 2018-2021 F-150 vehicles equipped with a 3.5L PowerBoost, 3.5L EcoBoost or 2.7L EcoBoost engine and some 2018-2021 Expedition and Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control module (PCM). This may be due to loose or partially connected evaporative emissions (EVAP) vapor lines.
Associated Products (12)
2021 Ford Expedition 2021 Ford F-150 2021 Lincoln Navigator 2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator
Associated Documents
- Download MC-10200829-0001.pdf↗
August 19, 2021•Document ID: 10201022
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 50058
Date Added:
September 4, 2021
Manufacturer:
FORD
Summary
2017-2020 F-150 vehicles equipped with a 3.5L engine and a 10R80 transmission may experience an error message while performing Transmission Characterization/Solenoid IDN with IDS v122.05 or v122.06 stating "Unable To Communicate With The Module". This is due to an issue with the Transmission Characterization/Solenoid IDN tool in IDS v122.05 and v122.06. To resolve the issue, uninstall IDS from the computer. Then, run the IDS clean up utility tool, located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Next, install IDS v123.01 (123_FULL) and retry the Transmission Characterization/Solenoid IDN tool using IDS level v123.01.
Associated Products (4)
2020 Ford F-150 2019 Ford F-150 2018 Ford F-150 2017 Ford F-150
Associated Documents
- Download MC-10201022-0001.pdf↗
August 17, 2021•Document ID: 10201019
Service Bulletin/Repair Instructions
POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS
Mfr Comm. #:
SSM 50049
Date Added:
September 4, 2021
Manufacturer:
FORD
Summary
Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
Associated Products (83)
2021 Ford Ecosport 2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Ranger 2021 Ford Transit 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Ecosport 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer+ 63 more
Associated Documents
- Download MC-10201019-0001.pdf↗
August 16, 2021•Document ID: 10201013
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 50039
Date Added:
September 4, 2021
Manufacturer:
FORD
Summary
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
Associated Products (133)
2021 Ford Bronco Sport 2021 Ford Ecosport 2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Mustang Mach-E 2021 Ford Ranger 2021 Ford Transit 2021 Ford Transit Connect 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Nautilus 2021 Lincoln Navigator+ 113 more
Associated Documents
- Download MC-10201013-0001.pdf↗

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