Ford Explorer Complaints

917 consumer complaints on file.

#11498862December 26, 2022
SEAT BELTS
During a 2000 mile road trip, the front passenger seatbelt was nearly cut through at the point where the seatbelt exits the tensioner above the passenger's right shoulder. The location of the cut along the length of the webbing aligns with the position of the webbing when the seatbelt was in use by the front passenger. Based upon the location and nature of the cut, it appears that some surface within the assembly was sharp enough to cut through the section of belt. There were no injuries associated with this incident. The vehicle was parked as soon as we reached our destination and no passengers are allowed to sit in the front right passenger seat until the issue is corrected. The seat belt tensioner / pre-tensioner assembly was examined by the Ford Dealership in Taber, AB, Canada on 22 DEC 2022. The dealership confirmed that the issue was a warranty repair, but they were unable to provide a replacement part in the amount of time we had left in Taber as we were still in Transit. When we reached our destination in Pierceland, SK, I ordered the replacement tensioner from / through the nearest Ford dealership (Cold Lake, AB). I have an appointment to have seatbelt assembly replaced tomorrow (27 DEC 2022) at that dealership. The seat belt tensioner assembly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498715December 23, 2022
POWER TRAIN
When trying to shift from Drive to Reverse, the transmission delays going into Reverse for 3 seconds. While this is going on, the car is basically in Neutral. After three seconds it goes into gear. Does not happen when going from Park to Reverse! Dealer checked it, he says, and they didn't find anything wrong on scanning it. Explorer has hard shifts in the lower gears and today I gave it some gas to accelerate and it kept accelerating when I took my foot off the gas pedal. This has been going on for quite some time. What if I have to backup to avoid someone hitting me at a light or stopped in traffic?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497316December 13, 2022
STRUCTURE:BODY
Power liftgate does not close properly, resulting in the hatch automatically reopening after attempting to close. This has also resulted in the liftgate actually opening while the vehicle was in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496896December 10, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
while waiting on red lights and brake pedal has applied pressure the car will still keep rolling forward. Car is new less then 30 days. Dealership confirmed andhas had my vehicle over 50 days. Dealership will not provide me a service record to date after multiple requests in writing and verbally. Car dropped off at dealership 10/24 and to date is still there 12/10. pursuing lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495986December 4, 2022
UNKNOWN OR OTHER
Ford Explorer XLT 2022. Wind noise at highway speed 55 mph up. Both Front doors. 1FMSK7DHXNGA12761
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495334November 29, 2022
ENGINE
4 days after purchase car started shutting off after cranking. Sometimes it would be just once and sometimes it could be up to 4 times within the first 1-2 min of attempted driving. It would re-crank easily each time but by the time you would reach for seatbelt, it would stall. Sometimes you could put it in gear and drive a few yards and it would stall. This only happened with me in the mornings and no more through the day. It has now been with the local Ford dealership for 3 weeks. They replaced a vapor valve that they believe was stuck open within the first day of having it. When I picked it up and cranked it, it shut off again. Twice while I was at dealership so I left it again. Have not gotten back as of today which is 3 weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495065November 27, 2022
VISIBILITY/WIPER
Backup camera “blue screens” during critical times it is required. Software updates were updated but no resolution until Ford replaced the backup camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494582November 22, 2022
VEHICLE SPEED CONTROL
The contact owns a 2022 Ford Explorer. The contact stated that while the vehicle was stationary and idling in a pharmacy drive-thru line with the auto hold parking feature activated, the vehicle suddenly experienced unintended acceleration and drove forward driving over a median divider and crashing into a parked vehicle. The contact indicated that the auto-hold parking feature was activated but malfunctioned. During the crash, no air bags were deployed and no injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 6,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494470November 21, 2022
VISIBILITY/WIPER
The contact owns a 2022 Ford Explorer. The contact stated while driving at various speeds in the rain, the windshield wipers were engaged but failed to operate as needed. The contact stated that the windshield wipers were not wiping water off the windshield as the rubber on the wipers was defective. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494468November 21, 2022
VISIBILITY/WIPER
The contact owns a 2022 Ford Explorer. The contact stated while driving at various speeds in the rain, the windshield wipers were engaged but failed to operate as needed. The contact stated that the windshield wipers were not wiping water off the windshield as the rubber on the wiper blades were defective. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492971November 9, 2022
POWER TRAIN
Rear subframe bolt bushing broke. (See existing recall for the rear subframe bolt breaking). This vehicle had recall performed which actually didn't address the engineering shortfall from Ford using the wrong, lighter duty, subframe on the ST model. This subframe only has one bolt holding the rear diff to the subframe. The 2020 model had two bolts, as do all MY of the Lincoln Aviator. While Ford is fixing this under warranty, using the same subframe will not fix this issue. Result will be that the bolt may break or the bushing may fail. A broken bolt will result in the drive shaft disconnecting while driving, loss of acceleration, potential wreck from drive shaft hitting ground at speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492160November 3, 2022
POWER TRAIN, SERVICE BRAKES, ENGINE
The contact owns a 2022 Ford Explorer. The contact stated that while driving at various speeds, the engine randomly disconnected from the transmission and the vehicle started idling while losing motive power while attempting to accelerate. During the failure the message "Brake Applied; Power Reduced" was displayed. The contact indicated that the failure occurred on six separate occasions and lasted approximately four minutes each time. The vehicle was taken to the local dealer who replaced the brake sensors, but the failure continued to occur. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491953November 2, 2022
POWER TRAIN
SUV not going into reverse for 3-5 seconds. Car rolls forward for those 3-5 seconds, sometimes up to 20 feet depending on the slope.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491173October 27, 2022
POWER TRAIN
Numerous times no response when pushing gas pedal no acceleration when vehicle is in electric and switching to gas.This a Hybrid vehicle. I can't let my wife drive it. No warning lights come on. The recall for rear end states if the bolt fails the drive shaft and rear axles could move out of alignment and cause an accident .....yet they refuse to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490571October 24, 2022
ENGINE
When driving at lower speeds, typically under 30 MPH, the vehicle jerks & lurches. Also sometimes lurches, hesitates or doesn’t react on rapid acceleration such as highway merging or passing. Have had many near-misses. Parking, Reverse & Drive do not always engage immediately upon shifting. I nearly ran over my husband when the car was supposed to be in park and it was still in drive. Car will become extremely hot after extended driving causing the A/C to automatically turn to hot air in order to cool the engine. It smells bad and is not at all comfortable on long summer road trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488325October 7, 2022
POWER TRAIN
The vehicle is not engaging properly when putting vehicle in reverse. There is major lag in time from car is put into reverse and the car actually engaging in reverse. The car will roll until reverse kicks in. This is happening intermittently, but becoming more frequent. We are taking it to dealer to see what they say. It’s been happening since July 2022 to present
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487939October 5, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Navigation System started to re route my waypoint making me go to a location that was not enter in the system. Car has been access remotly apparently by the ford pass app. my location has been disclose and my security put at risk several times. Automatic Emergency Braking will activate at any moment even when not necessary. there is a big security risk and concerns on ford pass app and ford security system is totally vulnerable. car is been inspected by the insurance company Car unsafe to drive Car was taken to ford dealership and they where unable to identify the issues. after that car was taken to a insurance location for deep inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486693September 27, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2021 Ford Explorer. The contact stated while it was raining, the windshield wipers were activated but failed to clear the windshield as needed. The vehicle was taken to the dealer and the wipers were replaced, but the failure continued. The vehicle was taken to the dealer and the windshield arm were replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the vehicle operated as designed. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 5,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486508September 26, 2022
ENGINE
Vehicle began smoking after a cold start at around 9000 miles. Dealer confirmed the issue was happening and the engine was replaced, but the smoking problem remains. No warning lamps, indicators, or DTCs have been thrown to help in diagnostic. Thus far, there has been no safety impact due to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485961September 23, 2022
POWER TRAIN
My Explorer ST has the issue of having the incorrect rear subframe for the high-performance engine with only one bolt holding the differential to the rear subframe. I have talked to all of the Ford dealerships in my area. They said that this is a problem, but Ford has not provided a solution or any timeframe to fix this major issue. Another example of Ford not caring about their customers and putting profits ahead of safety. Why did they think that they could get away with installing incorrect parts for the four-cylinder engine on a vehicle that develops substantially higher HP and torque. This is my first and last Ford product I will ever buy. Why doesn't the NHTSA force Ford to fix this potentially dangerous issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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