Ford Expedition Complaints (1998)

836 consumer complaints on file.

#749046July 24, 2001
TIRES
BLOW OUT PROBLEM SIMILAR TO THOSE REPORTED FOR FIRESTONE TIRES. TREAD SEPARATION. 8/32 LEFT ON TIRE AT TIME OF FAILURE.*AK (DOT NUMBER: M6T6 WDOR TIRESIZE: P265/70R17)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748909July 22, 2001
SUSPENSION:FRONT:SPRINGS:TORSION BAR
VEHICLE WAS IN GARAGE WHEN I OPENED DRIVERS DOOR AND STOOD ON RUNNING BOARD TO GAIN ENTRY. WHEN I PUT PRESSURE DOWN THERE WAS A POP NOISE AND THE LEFT FRONT CORNER OF THE VEHICLE DROPPED DOWN. IT WAS TOWED TO THE DEALER AND DIAGNOSED AS A LEFT TORSION BAR FAILURE. I HAD THE DEALER GIVE ME THE BROKEN PART AND IT IS OBVIOUS EVEN TO MY UNTRAINED EYE THAT IT HAD A MANUFACTURING FLAW. THE END OF THE TORSION BAR HAD A HOLE INIT WHERE MOISTURE COLLCTED CAUSING IT TO CORRODE AND EVENTUALLY FAIL BY SNAPING IN TWO. I CALLED FORD CUSTOMER SERVICE AND THEY DIDN'T SEEM TOO CONCERNED. THEIR ONLY RESPONSE WAS A CUSTOMER COMMENT CARD IN THE MAIL. I THINK THIS COULD HAVE BEEN A CATASROPHIC ACCIDENT AS THIS VEHICLE IS DESIGNED TO CARRY EIGHT PEOPLE AND PULL RECREATIONAL VEHICLES. IT WORRIES ME AND MY WIFE THAT IT COULD HAPPEN AGAIN AND I THINK SOME RESEARCH ON WHERE THIS PART WAS MADE AND IF IT IS MADE WITH INFERIOR METERIAL OR WORKMANSHIP. HOW MANY MORE EXPEDITIONS ARE OUT THERE WITH TORSION BARS THAT COULD SNAP AT ANY TIME?.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748886July 21, 2001
ENGINE AND ENGINE COOLING:ENGINE
WE PURCHASED A BRAND NEW 1998 FORD EXPEDITION IN NOVEMBER OF 1997. THE CAR CAME STANDARD WITH A 3 YEAR "BUMPER-TO-BUMBER" WARRENTY. OUR 3 YEAR WARRANTY EXPIRED IN NOVEMBER OF 2000. ON JULY 19, 2001, WE EXPERIENCED A MECHANICAL PROBLEM WITH OUR VEHICLE AND HAD IT TOWED TO THEODORE ROBINS-FORD IN COSTA MESA, CA. THEY,THEODORE ROBINS INFORMED US THAT ONE OF THE ENGINES CYLINDERS WAS NOT WORKING. NOW, OUR CAR IS A LITTLE LESS THAN 4 YEARS OLD AND HAS ONLY 21,000 MILES ON IT. THEODORE ROBINS-FORD IS REFUSING TO FIX THE CAR FREE OF CHARGE. THE TOTAL COST OF REPAIRS IS ABOUT $1900. THEODORE ROBINS-FORD MAINTAINS THE POINT-OF-VIEW THAT THE WARRENTY HAS EXPIRED. THEY ARE WILLING TO CHARGE US $495 THAT WOULD EXTEND OUR WARRENTY FROM NOVEMBER OF 2000 UNTIL NOVEMBER OF 2002. THIS $495 AMOUNT WILL COVER THE COST OF FIXING THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748680July 18, 2001
TIRES
THIS IS A REPORT ABOUT A NEAR CRASH WHICH WAS CAUSED BY A TIRE BLOWOUT. *AK (DOT NUMBER: ? TIRESIZE: RT/S)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561957July 9, 2001
AIR BAGS, VEHICLE SPEED CONTROL
CONSUMER WAS SITTING IN A DRIVE-THRU AND HAD PUT VEHICLE IN PARK WHEN IT EXPERIENCED SUDDEN ACCELERATION, CONSUMER STATES IT STARTED SHAKING AND MAKING A LOUD SQUEALING NOISE, THE BRAKES DID NOT WORK AND VEHICLE CRASHED INTO A CONCRETE GUARD POST, THE AIRBAGS DID NOT DEPLOY, CONSUMER SUFFERED A MILD CONCUSSION, FORD STATES THEY CAN NOT FIND ANY CAUSE FOR THE PROBLEM AND CAN NOT HELP CONSUMER ANY FURTHER. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#891570June 28, 2001
SUSPENSION:FRONT
VEHICLE DOES NOT HANDLE THE WAY IT SHOULD, IT ACTS LIKE IT'S OUT OF ALIGNMENT AT ALL TIMES. DOES NOT GO WHERE CONSUMER STEERS IT, AND DOES NOT HANDLE WELL. VEHICLE NOT TAKEN TO DEALER YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891579June 28, 2001
AIR BAGS:SIDE/WINDOW
WHEN DRIVING AT 35MPH VEHICLE WAS BROADSIDED, CAUSING IT TO GO AIRBORNE, DAMAGING FRONT OF THE VEHICLE. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747062June 19, 2001
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING AT HIGH SPEED THE #3 SPARK PLUG ON THE LEFT HAND SIDE OF VEHICLE DETONATED, STRIPPING THE SPARK PLUG THREADS AND INCAPACITATING THE VEHICLE. THE FORD DEALER WANTS TO CHARGE US $2000 TO FIX WHAT IS ESSENTIALLY A KNOWN DEFECT. FORD REDESIGNED THE SPARK PLUG HOUSING WITH A REDUCED NUMBER OF THREADS RESULTING IN THIS CATASTROPHIC FAILURE. THIS DEFECT HAS BEEN DOCUMENTENTED ON A NUMBER OF MESSAGE BOARDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746899June 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE OPERATING THE VEHICLE AT ABOUT 20 MPH, IT DROPED INTO 4 WHEEL LOW RANGE COMPLETELY ON ITS OWN. THE DASH SWITCH WAS STILL IN 2 WHEEL DRIVE. THE TRANSMISSION BEGAN SCREAMING AND GRINDING GEARS AND WOULD NOT COME OUT OF 4 WHEEL LOW. VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE THEY FOUND NOTHING WRONG. AFTER REPORTING THESE NHTSA COMPLAINTS AND SERVICE BULLETINS ABOUT THIS VERY SAME PROBLEM, AND PROVIDING THE SERVICE MANAGER WITH COPIES, THEY SUDDENLY FOUND THE PROBLEM. THEY ARE REPLACING ALL THE COMPONENTS INCLUDING "MODE SWITCH" GEM MODULE, 4X4 SHIFT MOTOR. THEY'LL ALSO CHECK ALL CONNECTIONS, CHANGE ALL FLUIDS INCLUDING TRANSFER CASE AND TRANSMISSION. WE'VE BEEN ASSURED THIS WILL RESOLVE THE SITUATION. WE'LL SUBMIT A FOLLOW-UP REPORT IF PROBLEM RECURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890167June 12, 2001
SUSPENSION:FRONT:SPRINGS:TORSION BAR
WHILE DRIVING OVER SPEED BUMP AT 2 MPH RIGHT FRONT OF VEHICLE DROPPED. DEALER REPLACED BROKEN RIGHT FRONT TORSION BAR. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746522June 6, 2001
ELECTRICAL SYSTEM:IGNITION
I KNOW OF AT LEAST 10 EXPEDITION OWNERS WHO EXPERIENCED THE SAME PROBLEM WITH THE COIL BANK ON #4. THE SERVICE TECHNICIAN AT JONES FORD INDICATED IT WAS A VEHICLE DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746335June 3, 2001
TIRES:TREAD/BELT
AT 8:30 AM ON A COOL MORNING, THE TIRE SUDDENLY EXPLODED WITHOUT ANY WARNING AFTER ONLY 3 MILES ON I-17, AND A TOTAL OF 16 MILES FROM START UP. THE HIGHWAY WAS DRY AND CLEAN. I COASTED TO A STOP WITHOUT BRAKING, OR ANY STEERING PROBLEM. THE OUTSIDE SIDE WALL IS COMPLETELY SEPERATED 3600FROM THE TREAD. THERE ARE 25 RADIAL SPLITS IN THE SIDEWALL, AVERAGING 3" LONG, ALMOST TO THE RIM. THE TREAD SHOWS NO DAMAGE. THE INSIDE SIDEWALL HAS ONE DAMAGED AREA NEAR THE TREAD. THE TIRE WAS NOT HOT. THE OTHER THREE TIRES APPEAR TO BE OK, BUT SO DID THIS ONE PRIOR TO FAILURE. I HAVE PHOTOS, AND WILL KEEP THE TIRE FOR INSPECTION. THE TIRE WAS MADE IN CANADA. PLEASE ADVISE IF YOU WANT THE TIRE OR PHOTOS. (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746336June 3, 2001
TIRES
AT 8:30 AM ON A COOL MORNING, THE TIRE SUDDENLY EXPLODED WITHOUT ANY WARNING AFTER ONLY 3 MILES ON I-17, AND A TOTAL OF 16 MILES FROM START UP. THE HIGHWAY WAS DRY AND CLEAN. I COASTED TO A STOP WITHOUT BRAKING, OR ANY STEERING PROBLEM. THE OUTSIDE SIDE WALL IS COMPLETELY SEPERATED 3600FROM THE TREAD. THERE ARE 25 RADIAL SPLITS IN THE SIDEWALL, AVERAGING 3" LONG, ALMOST TO THE RIM. THE TREAD SHOWS NO DAMAGE. THE INSIDE SIDEWALL HAS ONE DAMAGED AREA NEAR THE TREAD. THE TIRE WAS NOT HOT. THE OTHER THREE TIRES APPEAR TO BE OK, BUT SO DID THIS ONE PRIOR TO FAILURE. I HAVE PHOTOS, AND WILL KEEP THE TIRE FOR INSPECTION. THE TIRE WAS MADE IN CANADA. PLEASE ADVISE IF YOU WANT THE TIRE OR PHOTOS. (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746337June 3, 2001
TIRES:TREAD/BELT
AT 8:30 AM ON A COOL MORNING, THE TIRE SUDDENLY EXPLODED WITHOUT ANY WARNING AFTER ONLY 3 MILES ON I-17, AND A TOTAL OF 16 MILES FROM START UP. THE HIGHWAY WAS DRY AND CLEAN. I COASTED TO A STOP WITHOUT BRAKING, OR ANY STEERING PROBLEM. THE OUTSIDE SIDE WALL IS COMPLETELY SEPARATED 3600FROM THE TREAD. THERE ARE 25 RADIAL SPLITS IN THE SIDEWALL, AVERAGING 3" LONG, ALMOST TO THE RIM. THE TREAD SHOWS NO DAMAGE. THE INSIDE SIDEWALL HAS ONE DAMAGED AREA NEAR THE TREAD. THE TIRE WAS NOT HOT. THE OTHER THREE TIRES APPEAR TO BE OK, BUT SO DID THIS ONE PRIOR TO FAILURE. I HAVE PHOTOS, AND WILL KEEP THE TIRE FOR INSPECTION. THE TIRE WAS MADE IN CANADA. PLEASE ADVISE IF YOU WANT THE TIRE OR PHOTOS. *AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889368May 30, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
A COTTER PIN HAS BROKEN, CAUSING TIRES TO LOCKUP WHILE IN REVERSE GEAR. PLEASE PROVIDE FURTHER INFORMATION REGARDING THE AREA WHERE IT HAPPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561506May 24, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
THE VEHICLE DROVE INTO A LARGE DIP ON THE ROADWAY (WITH NO TRAFFIC CONTROL DEVICE POSTED) CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AND DROVE OFF INTO THE GRASS STRICKING A DITCH WHICH CAUSED THE VEHICLE TO ROLLOVER ON IT'S LEFT SIDE THREE TIMES BEFORE COMING TO REST, ONE OCUPANT WAS KILLED THE OTHER WAS INJURED, THE CLIENT BELIEVES THIS ACCIDENT WAS AS A RESULT OF FAULTY STEERING COMPONENT SIMILAR TO THE ONE IN RECALL 98V-116 (ATTORNEY FOR CLIENT). NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
1
#889010May 23, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SECOND ROW SEAT, SEATBELT ON PASSENGER'S SIDE WILL NOT STAY FASTENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889021May 23, 2001
TIRES
WHILE DRIVING ABOUT 70 MPH FRONT LEFT TIRE HAD A BLOWOUT. GOODYEAR, WRANGLER, P-265/70R17. *AK CONSUMER STATES TIRE WAS TOO BLOWN APART TO DETERMINE IT THERE WAS A TREAD SEPARATION AND FEELS THAT THESE ORIGINAL LIGHT TRUCK TIRES SHOULD NOT BE INSTALLED ON A HEAVY SUV SUCH AS THIS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745805May 23, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ON 16 MAY 2001 WHILE TRAVELING SOUTH ON COLORADO INTERSTATE 25 IN DENVER, OUR FORD EXPEDITION STARTED TO CHUG AND SPUTTER. THINKING IT WAS BAD GAS FROM FILLING THE TANK UP AROUND 9:00AM EARLIER THAT SAME DAY, WE TRIED TO CHANGE LANES TO GET TO THE SHOULDER OF THE ROAD. THE EXPEDITION THEN STALLED AS WE COASTED TO A HALT ON THE SHOULDER OF THE ROAD AT THE UNDER PASS OF I-25 AND US 285. WE THEN TURNED ON THE EMERGENCY FLASHERS. SMOKE WAS COMING FROM UNDER THE HOOD. THINKING IT WAS OVERHEATED, WE OPENED THE HOOD TO COOL THE ENGINE DOWN. AS SOON AS THE HOOD POOPED UP FLAMES WERE VISIBLE AND WE PROCEEDED TO EXIT THE EXPEDITION. THE DENVER FIRE DEPARTMENT WAS CALLED AROUND 8:55PM AND PUMPER TRUCK NO. 22 ARRIVED TO SCENE. WHEN THE FIRE DEPARTMENT ARRIVED, THE EXPEDITION WAS FULLY ENGULFED IN FLAMES. AFTER THE FIRE WAS EXTINGUISHED, THE CAPTAIN SHOWED ME WHERE THE FIRE STARTED. ON THE DRIVERS SIDE, A FUEL LINE WAS DETERMINED TO BE FAULTY NEXT TO THE FENDER DUE TO DETERIORATION FROM THE FUEL AND THE CAUSE OF THE FIRE. THIS IS REFLECTIVE IN HIS REPORT #01-23023. HE ALSO TOLD ME THAT I WAS LUCKY THAT THE TANK WAS FULL OF FUEL OTHERWISE THE EXPEDITION WOULD HAVE EXPLODED. THE VEHICLE HAS BEEN SERVICED BY FORD UNDER THEIR EXTENDED SERVICE AND MAINTENANCE PLAN. WE UTILIZED THE PLAN UNTIL IT EXPIRED AT 36,000 MILES. AFTER WE NO LONGER WERE UNDER A MAINTENANCE PLAN, WE HAD OUR EXPEDITION SERVICE BY GOODYEAR AND OIL CHANGED AT APPROXIMATELY EVERY 3000 TO 4000 MILES. THE LAST TIME MAINTENANCE WAS COMPLETED UNDER THE HOOD WAS IN MARCH 2001. NO OTHER MAINTENANCE WAS DONE UNDER THE HOOD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#888852May 22, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
EXTERIOR MIRRORS ARE EXPERIENCEING PEELING FROM INSIDE OF BOTH MIRRORS, AND CAUSING POOR VISIBILITY. DEALER NOTIFIED, AND UNWILLING TO ASSIST IN THIS MATTER. FEEL FREE TO PROVIDE US WITH ANY FURTHER INFORMATION CONCERNING THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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