Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11544664September 15, 2023
SEAT BELTS
I reported this incident once already and since then 2 more 2019 For Expedition had the exact same issue. The seatbelt tensioner charge blew up for no reason while vehicle was stopped and running. This is a very dangerous problem as I almost heart attack, I thought I was shot. PLEASE INVESTIGATE THIS AND DON'T WASH IT UNDER THE RUG. TO THIS DAY I'M AFRAID OF DRIVING MY EXPEDITION FO FEAR OF IT HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11544270September 13, 2023
ENGINE, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
Car has 49700 miles. I was traveling on highway at speed and tried to accelerate to merge into exit lane traffic and engine and power train completely cut out and transmission failure light with wrench came on. Luckily cars behind me were able to slow down and avoid an accident but this could have been deadly. Thank God my children were not in the car. Car was previously taken to dealership in January of 2023 for transmission shifting issues and repair work was done. Car is also “hard shifting” into gear from park, causing whole car to jerk. Car routinely “hard shifts” when accelerating onto highway and “hard shifts” when slowing in rush hour traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543359September 8, 2023
SEAT BELTS, SEAT BELTS:PRETENSIONER
pretensioner in driver's seatbelt went off without warning while driving 5 mph on smooth residential street.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11543408September 8, 2023
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated upon cold starting the vehicle, the engine made abnormal rattling sounds. The vehicle was turned off and restarted; however, the failure persisted for approximately 3-seconds. The contact stated that the failure had been recurring while cold starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and informed the contact that the VIN was not included, and that the campaign had expired. The failure mileage was approximately 80,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543160September 7, 2023
POWER TRAIN
Transmission problems - slipping, shifting delays, clunking sounds, losing power, hard shifting. Cam phasers - rattling on cold start Car is available for inspection Shifting delay was confirmed by dealership service department. 4 VCT units and gaskets have been replaced once already to fix cam phasers rattle in 2/21, but issue is happening again. Vehicle has not been inspected by manufacturer, police, insurance reps, or others. No warning lamps or other messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542745September 5, 2023
AIR BAGS
Vehicle parked and had just been started. Went to put on dvr seatbelt and a loud explosion happened to my left and the seatbelt shoulder strap was pulled out of my fingers. The driver seatbelt pretensioner activated without a collision and the cab filled with smoke. Vehicle has never been in a collision, ever had a restraint malfunction, is the original OEM safety component, and hasn’t been serviced/replaced for a seatbelt/airbag issue. Now, the air bag light is activated and the seatbelt is tightly fully retracted to the pillar so tight it can’t be moved at all. Access to the onboard computer can verify all the above info. Dealership stated there was an activation of the pretensioned charge on the driver seatbelt resulting in the belt fully retracting and the seatbelt no longer functioning. 2nd 2019 Ford Expedition they have seen this week with the same mishap. If this would have deployed at highway speeds, a driver may have been startled due to the loud explosion in the cab and lost control of the vehicle (I was parked). Smoke immediately entered the occupant compartment. The seat belt retracted so quickly/tightly, injury to one’s chest would have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541438August 29, 2023
POWER TRAIN
Cam phasers gone bad even after doing a ‘reprogram’ that Ford listed as a recall. Ford then sent out a Customer Satisfaction Extension to replace the cam phasers (that we never received) but we missed the expiration date so now they are refusing to cover any of the service or parts. This is a known issue for the 3.5 engine, yet consumers are paying thousands out of pocket for a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541064August 27, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540410August 23, 2023
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that when his wife started the vehicle, she heard an abnormal rattling and knocking sound coming from under the hood. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure had been reoccurring for almost two years. The manufacturer was made aware of the failure. The contact was notified by the manufacturer and dealer that there had been two safety recalls for the cam phasers however, the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540024August 22, 2023
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that there was a loud knocking sound coming from the engine during cold starts. The contact had taken the vehicle to a dealer however, the dealer failed to find a failure. Upon investigation, the contact discovered that the failure was related to the cam phaser; however, there were no recalls on the VIN. The manufacturer was notified of the failure and the contact was informed that the vehicle did not qualify under a Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539945August 21, 2023
SEAT BELTS
Got into the car, and started it before I put my seatbelt on the seat belt tensioner exploded on just the drivers side. Now the seatbelt will not release.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539832August 21, 2023
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed with cam phaser failure. The contact was informed that all four cam phasers needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the failure was like the Manufacturer Recall Campaign Number: 21N03 however, the vehicle was not included in the recall. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539513August 19, 2023
SEAT BELTS
I was getting into my car to drive out of my drive way. Put on my seatbelt(driver side). Started to put it in drive then I heard a loud pop, then it felt like something hit my chest. My husband and daughter were in the car with me and didn’t see anything. I could smell a slight burning smell. After recovering from the pain I opened the door to try to see what happened. We notice the driver side seatbelt would not retract and was loose. We have called the local dealership to bring in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539423August 18, 2023
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated while his wife was driving at 40 mph, she heard a loud abnormal noise and began to feel pressure on her chest due to the seat belt. The driver stated the air bag warning light was illuminated for a couple of days before the incident. The driver continued driving to her destination and after parking the vehicle she noticed the front driver-side seat was extremely tight but was able to unlatch and exit the vehicle. The driver did not seek medical attention. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver side seat belt tensioner to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11539252August 17, 2023
POWER TRAIN
The transmission on this vehicle slips in and out of gear . It is very dangerous trying to merge into traffic. It make a high pitch sound and smells a burning smell. I have not taken it to the shop yet but will have to in the near future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538544August 15, 2023
SEAT BELTS, SEATS
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538783August 15, 2023
POWER TRAIN
Hard shifts by the transmission, an extreme lack of shifts by the transmission resulting in stalling out on highway as if it was in neutral, jumping multiple gears at one time, trying to shift once it reached the final gear, Ford took 6 months to rebuild my transmission and when I got it back the sunroof was broken and leaking in my passenger floorboard, a month later I’m still have loud whining noises from start and leaking coolant, it is now back in the shop, while being covered under a certified pre owned warranty, we bought it from a dealership a little over 2 years ago and it has been in the shop for these repairs and others a total of 10 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538205August 13, 2023
POWER TRAIN
When crossing an intersection my vehicles RPMs went up but there was no acceleration, after a few seconds the car found the gear and went across. There hasn't been any lights on for any issues. Trying to find somewhere to take it because the transmission is done. had we been hit with my kids in the vehicle ford would have a bigger issue at hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538129August 12, 2023
POWER TRAIN
On at least six occasions in the last few months, the transmission has disengaged while attempting to accelerate. This has happened most frequently when attempting to merge into traffic on the freeway. The transmission disengages, the engine revs, and no power is transmitted to the tires. The car coasts in neutral until the transmission re-engages. The loss of power and duration for which the transmission is not working poses a major safety problem--right when you need to accelerate to merge safely into traffic, all power is lost. In some cases, the transmission will re-engage while the engine RPMs are still elevated and the gear will make a loud noise and the vehicle will jerk. I've taken the vehicle to a Ford dealer for service under warranty and the dealer provided no information other than a general "something's certainly wrong and we need to open it up and start rebuilding things" response. They say they're over 3 months out before they have time to start repairs. I have been unable to actually schedule these repairs with the dealer after multiple contacts. I'm worried that Ford has no resolution to this issue and hopes to make it through to the end of the warranty period without providing any resolution. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission; yes. How was your safety or the safety of others put at risk? Yes. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The dealer's service center confirms something is wrong, but could not provide specifics. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A Ford dealer's service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The digital display on the dash has, in some instances, flashed "see owners manual" when power has been lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537388August 9, 2023
POWER TRAIN
Transmission has been clunky since new purchase in 2019. Has been to dealer several times for diagnosis. No resolution. Usually cannot reproduce when dealer has car. Recently dealer did some work on the transmission and then it failed on a long highway trip. Transmission overheated. Went into limp mode. Now stuck at a dealer 300 miles away. Dealer can’t reproduce the problem when they drive it around the block and somehow there are no obd codes so they won’t do any work on it, but also ford won’t pay to have it transported to our home dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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