Ford Expedition Complaints (2023)

64 consumer complaints on file.

#11699949November 17, 2025
SEAT BELTS
The seatbelt strap malfunctioned ( locked) and and I was unable to loosen the straps .. resulting in having to cut the strap to get my child out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685071September 4, 2025
ELECTRICAL SYSTEM, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684774September 3, 2025
SERVICE BRAKES
While driving at varying speeds the service brake warning light would come on and the vehicle would shudder while decelerating before coming to a full stop as the brakes were engaged resulting in a longer distance required for breaking. After initial occurrence the vehicle was inspected by the local dealership where they determined that "The brake lines passed inspection and there were no other observable issues." This happened roughly 20 times over a collective 2 hours of drive time throughout a 3 week period. Eventually the vehicle's computer system disabled the ABS and provided an error code regarding a faulty ABS. Upon a second inspection by the local dealership service department accompanied by video footage that I took of the incident the following report was made by the service department "Brake Booster Replacement - C0047:31 - Internal EBB failure"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683432August 27, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and occupied, or while the vehicle was being driven, the front driver’s side buttons on the door failed to operate as designed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the wiring loom needed to be replaced and re-routed. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682727August 24, 2025
FUEL/PROPULSION SYSTEM, ENGINE
It made a loud boom I stopped thought it was a tire when I got out of the car flames started to come out of the driver side wheel well
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11680963August 15, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Ford Expedition. The contact stated that while driving at various speeds with the Adaptative Cruise Control activated, the vehicle failed to decelerate automatically upon approaching another vehicle, requiring the contact to depress the brake pedal. The Pre-collision warning light was illuminated, and the vehicle made an abnormal beeping sound. The vehicle was taken to the dealer, and the contact was informed that the vehicle was operating as designed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that a software update would become available in Spring of 2025 to correct the failure. The vehicle was later taken to Sarasota Ford (707 S Washington Blvd, Sarasota, FL 34236), where the contact was informed that the software update was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that a software update would become available to correct the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673212July 13, 2025
SERVICE BRAKES
I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall department at Ford and they are refusing to fix it temporarily. This is completely unacceptable. Ford either needs to provide a temporary fix or release the permanent fix so that I can get my vehicle back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672675July 11, 2025
AIR BAGS
My "restraints indicator lamp warning" is going off occasionally. Ford just contacted me to tell me that my airbag will not deploy if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670531July 1, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Ford Expedition. The contact stated while driving 20 MPH, there was an abnormal rattling sound coming from the sunroof. The contact stated that a dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed and determined that the sunroof needed to be replaced. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667079June 16, 2025
UNKNOWN OR OTHER
I was driving down road about to get on [xxx] in Tucson,Az when we heard a loud boom inside my car. We pulled over to see what happen. My moon room had exploded for no reason and nothing hitting it. You could clearly see the force came from inside vs outside due to an object. As we drove down the road to take it to ford glass proceeded to fall down. We are very lucky in the only one that got a piece of glasses in my hand and not on my infant. My sunroof component has had 2 issues prior to this and I feel the glass was faulty and my car has a mal-alignment. Ford is denying any responsibility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11662562May 22, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and turned off, the contact received a "Low Battery" notification from the vehicle's mobile app. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648239March 13, 2025
ELECTRICAL SYSTEM
The vehicle was sitting at idle in the driveway when a loud boom was heard followed by loud crackling noises coming from what sounded like, everywhere. I turned off the radio and the noise continues. I turned off the vehicle and exited and the noise continued for about one minute before stopping. It has not happened again and I will take it to the dealership to get checked. Had this happened while driving at highway speeds it could have caused a reaction resulting in a horrific crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648035March 13, 2025
ENGINE AND ENGINE COOLING, FIRERELATED
See attached document for complaint.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11640925February 5, 2025
UNKNOWN OR OTHER
Just bought this 2023 Ford Expedition it was used, within 1 hour of owning it, the Sunroof just shattered and pieces of glass came falling down in-between my kids. Didn't seem like anything hit the sunroof, it just shattered on it's own! took back to dealership, they don't want to take blame and told us it has to go thru our insurance! they would cover the deductible. After looking into other stories, seems like ford has fault glass installed, i read other saying the same, that their windows have just exploded and the glass just shattering without anything hitting them! Feel like this is a safety concern and ford isn't helping with! think the glass hit daughter in face giving little scratch, nothing to major luckly!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11640678February 4, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
There is a shudder and whining noise with confused shifting gears behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634270January 6, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Ford Expedition. The contact stated while driving 75 MPH and taking an exit, the panoramic sunroof exploded without impact. The sunroof exploded from the inside going outward. The contact stated that the first panoramic slide had exploded, and the second sunroof was still intact. There was glass on the interior of the vehicle. There were no warning lights illuminated. There were no reported injuries. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 55,384.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632024December 22, 2024
UNKNOWN OR OTHER
Extremely loud/deafening loud pop and static noise coming from the speakers. Scared me so bad while I was driving had to throw the hazard on and stop the vehicle in road. The volume would not adjust and radio would not turn off. Had to turn off the vehicle and open the door for the loud static turn off. At restart deafening static immediately came back. Ears were ringing and felt numb in the inside. No recalls found for this and feel this is extremely dangerous while driving. Had vehicle serviced at dealer and no mention it offer to update the known issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628143December 1, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
Service engine light illuminated indicating different occurrences. The vehicle was taken to a Ford dealership for repair since it's under factory warranty. The service representative, after taking control of the vehicle, he wrote the following in the repair work order: "When Brandon went to park the vehicle, vehicle did not want to go, barely pressed the throttle pedal and it took off like it was floored, foot was off the pedal and it was accelerating in the lot, put vehicle in neutral and applied brakes - see line 2" Line two (2) in the work order states the following: "Customer states the service engine light is still on it shows two different occurrences and reasons in oasis - customer stated wrench light on and no power verified concern checked for dtcs found p2ABA in pcm checked for tsb ssm fsa found tsb 23-2353 reprogrammed pcm oer tsb road tested all okay at this time" Clearly a vehicle with an unexplained acceleration issue poses a real safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625431November 15, 2024
WHEELS, POWER TRAIN
The contact owns a 2023 Ford Expedition. The contact stated that there was an abnormal metal-to-metal sound coming from the front end of the vehicle while driving at slow speeds and downshifting. The contact stated there was something loose in the driver's side front wheel. There were no warning lights illuminated. The vehicle was taken to the local dealer four times, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Gorno Ford Quick Lane (21111 Allen Rd., Woodhaven, MI 48183); on two occasions however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623733November 5, 2024
TIRES
285/45/22 None of the tires will balance leading to terrible vibrations at highway speeds. Dealer tried several times to balance and also road force balance them. Vibrations can be dangerous at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition