Ford Expedition Complaints (2013)

92 consumer complaints on file.

#11538844August 16, 2023
AIR BAGS
The airbag case/seal is ruptured and splitting in the center of the steering wheel and looks like it will self-deploy on its own. Their airbag warning light is NOT illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524869June 1, 2023
FIRERELATED
The contact owned a 2013 Ford Expedition. The contact stated that while driving at an undisclosed speed, he started to see smoke located underneath the front passenger dashboard. The contact then stated that he then noticed that flames had started to ignite. No warning lights were illuminated. The contact stated that he immediately pulled the vehicle off the road and exit the vehicle and as the vehicle flames started to spread throughout the vehicle. No injuries were sustained. No medical attention was required. The fire department was notified and extinguished the fire. A fire report was filed. The vehicle was towed to a tow lot. The contact stated that the vehicle was then towed to an undisclosed lot by the insurance company. The contact was unsure if the vehicle was deemed a total loss. The dealer was not notified of the failure. The contact stated that the vehicle was a total loss. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11499402December 29, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The transmission is shifting dangerously. All the lights on the dash are flashing and the speedometer doesn't work. We were driving at highway speed and the transmission shifted into first gear causing an abrupt slowing of the Expedition. When we stopped at a red light the vehicle would remain in third gear and therefore we couldn't accelerate from a stopped position. This was previously addressed in TSB 13-6-8. There are many Ford vehicles on the road with this dangerous problem. I'm requesting that you encourage Ford to repair the transmission lead frame for the life of the vehicle. As second owner of this vehicle, I never received the notice of this problem and didn't discover it until after I was having problems. We drove 80 miles home Christmas day with our emergency flashers on because nothing was open. Ford service was closed on Monday December 26. On Tuesday, December 27 we took vehicle for repairs. We were notified that our extended warranty expired on Monday December 26, so they are not going to pay. This is a well documented problem that Ford has had and I've read many complaints from their customers. To make matters worse the transmission lead frame is on National backorder and Ford cannot repair my vehicle. I refuse to drive it because I'm afraid it will come to an abrupt stop while I'm driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496423December 7, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR:RESISTOR/SPEED CONTROL
The contact owns a 2013 Ford Expedition. The contact stated that when she attempted to operate the heating system, she heard a loud whistling sound and knob became stuck on high speed. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the blower motor controller and connector had burned and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the independent mechanic where it was diagnosed that the blower motor controller and connector needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and to call the NHTSA Hotline for assistance. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481322August 26, 2022
WHEELS
Lug Nuts cannot be removed due to defective design. Impossible to properly maintain tires or to remove wheel in case of roadside emergency. Each wheel has 6 lug nuts that must ALL work properly together. All 24 of my lug nuts had to be forcibly removed/replaced in order to perform tire maintenance and to be proactive against the safety risk of malfunction while being operated on the road. Ford has never made me aware of this issue. Krause Ford in Woodstock Georgia inspected the lug nuts and recommended replacement at my expense due Ford Corporate not recognizing this as a problem with their product. Tire/wheel maintenance is an important safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475011July 20, 2022
ENGINE
The contact owns a 2013 Ford Expedition. The contact stated while driving 20 MPH, the vehicle stalled and lost motive power without warning. The vehicle was towed to an independent mechanic to be diagnosed. The contact stated that the short block was replaced however, the failure persisted. The contact stated that during the failure the vehicle failed to accelerate as needed with abnormal sounds coming from the engine. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the long block needed to be replaced. The manufacturer was contacted and notified of the failure. The contact was then referred to the NHTSA for assistance. The failure mileage was 49,127.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468545June 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
Transmission fluid cooler line ruptured causing loss of propulsion. There is a known and common problem with the cooler lines breaking at the fitting where the Transmission lines meet the cooler. There is a meeting of dis-similar metals (Aluminum and Steel) in this fitting that is thought to increase the risk of fracture. There are multiple reports of the fitting fracturing in the same place in Ford Forums and Youtube videos. This affects the Ford F150s, Expeditions and similar Lincoln models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458212March 24, 2022
POWER TRAIN
The contact owns a 2013 Ford Expedition. The contact stated that while driving at 50 MPH, the transmission suddenly downshifted into first gear. The vehicle was taken to the dealer where it was diagnosed with brake sensor and transmission failure. The dealer replaced an unknown transmission part; however, the failure recurred. The vehicle was taken back to the dealer, but the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 82,702.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434668September 28, 2021
WHEELS
During a recent oil change and tire rotation, my mechanic advised the lug nuts on my tires needed to be replaced due to swelling and distortion. I was advised this is a known problem by Ford but no recall is in force as of yet. I incurred a cost to have all of them replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433620September 20, 2021
POWER TRAIN
My vehicle suddenly shifted into first gear causing it to slow down abruptly. If someone were behind me there would be a high probability that they would hit me from behind since the slowdown was caused by a down shift and there would be no brake lights. This same thing happened to me two years ago and I brought it to the Ford dealer for service. They did not try to reproduce the problem because there is a TSB 19B05. They reprogrammed the Powertrain module. I did not experience this problem again until 8/30/2021 (I think, it could have been 8/23). At which point I started looking into this. Apparently Ford knows this is a problem and has extended the warranty on the affected part (see Customer Satisfaction Program 19N01). But, they will not perform the needed repair unless I have the Wrench light on my dashboard. There is every indication that my vehicle has a problem with OSS sensor because three times (in the past few weeks) my vehicle has either downshifted or failed to shift out of first gear and all three times the speedometer read 0 (not operational) even though I was going 25 - 30 mph. I think there should be a recall on this part because if I was going at a high rate of speed in heavy traffic this would be a disaster. In the mean time I am driving on side roads hoping that the light comes on so that I can get this fixed. I looked into having the repair done and the estimate is $1100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429740August 19, 2021
VEHICLE SPEED CONTROL, ENGINE
Vehicle suddenly loses power the wrench light comes on and the vehicle will not go when pushing the accelerator. The vehicle has to be turned off and restarted before it becomes mobile again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425148July 16, 2021
POWER TRAIN
While I was driving my vehicle on the highway it just downshifted from 5th gear to a much lower gear causing my vehicle to come to an almost complete stop in traffic. Also my speedometer quit working and my vehicle transmission was stuck in the lower gear. I had to pull off on the shoulder during traffic and avoid being hit by another car. I was able to turn the vehicle and then restart it to get the transmission to shift into another gear. I was fortunate enough to be able to get home but that did not correct the issue Ford created to my and my family's safety. Ford knows this is an issue and had a recall out there for the issue but because my vehicle is out of the mileage for the warranty they will not repair the issue at their cost. The dealership confirmed the issue is the same as the recall-- replacement of transmission molded leadframe is necessary. Ford will not cover the repair cost because it is out of the mileage and also the extended date 11/30/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420184June 8, 2021
POWER TRAIN
Personal experience matches exactly the symptoms identified and described in Ford TSB 13-6-8. The downshift and immediate power train reduction in speed has thrown the passengers forward and prompted immediate control issues. To date the tires have not locked up on this VIN but there are numerous reports of that situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362136October 1, 2020
ELECTRICAL SYSTEM
WHEN TURNING THE CAR ON THE FRONT AIR CONDITIONER VENTS WON'T BLOW MOST OF THE TIME. IF THE WIRING UNDER THE DASH ON THE PASSENGER SIDE IS TAPPED/BUMPED IT WILL THEN START BLOWING. IT STOPS BLOWING AND STARTS BLOWING AGAIN WHEN BUMPED. THE WIRING GETS HOT. THERE ARE MULTIPLE CASES OF THIS BEING DESCRIBED ON THE INTERNET. THERE IS SOMEONE WHO STATES THEIR VEHICLE CAUGHT ON FIRE AND BURNED TO A SKELTON WITHIN 5 MINUTES. THIS IS NOT SAFE AND SEEMS TO BE A COMMON PROBLEM.THIS HAPPENS AT ALL TIMES WHEN THE VEHICLE IS RUNNING WITH THE AC TURNED ON. THE VEHICLE CAN BE EITHER STATIONARY OR MOVING. I PURCHASED THE VEHICLE IN JULY 2020 AND IT'S BEEN HAPPENING ANY TIME THE AC IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343504August 5, 2020
POWER TRAIN
WE ARE EXPERIENCING THE ISSUES IN FORD'S TSB 13-6-8 THE VEHICLE WILL SUDDENLY HAVE THE SPEEDOMETER DROP TO 0, FUEL GAUGE SHOWS EMPTY, WRENCH OR CHECK ENGINE LIGHT COMES ON, AND THE RPMS GO EXTREMELY HIGH. IT IS EXTREMELY DANGEROUS AS IT HAS HAPPENED ON THE FREEWAY AT HIGH SPEEDS AND ALSO WHEN STARTING UP FROM A STOP LIGHT. FORD IS ONLY PAYING FOR THE PARTS IF IT'S 10 YEARS OR 150,000 MILES WHICHEVER COMES FIRST. THE VEHICLE IS 7 YEARS OLD BUT HAS 155,000 MILES. THE REPAIR IS $1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340988July 22, 2020
UNKNOWN OR OTHER
THIS VEHICLE IS HAVING A KNOWN TRANSMISSION ISSUE. AT LEAST 6 OTHER VEHICLES ARE WAITING ON A PART THAT IS ON BACK ORDER WITH FORD CURRENTLY. THIS ISSUE CAUSES YOUR TRUCK TO FEEL AS IF IT SHIFTS INTO NEUTRAL OR PARK WHILE DRIVING THROUGH TRAFFIC! IT IS VERY DANGEROUS AND SCARY FOR ALL IN THE VEHICLE! OUR VEHICLE IS AT ONE FORD DEALER WAITING TO BE TRANSFERRED TO ANOTHER BECAUSE OF POOR CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330377June 23, 2020
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT STEPPING ON GAS PEDAL TO GO TO 65MPH AND THE TRANSMISSION DOWNSHIFTED TO THE FIRST GEAR AND WENT LIMP ON THE HIGHWAY. I ATTEMPTED TO GO TO DESIRE HIGHWAY SPEED AND IT WOULD NOT MOVE AND I WAS LUCKY TO GET OFF THE HIGHWAY AND NOT GET KILLED. NO LIGHT TURNED ON EXCEPT THE FUEL GAUGE MOVED LIKE CRAZY. ON A DIFFERENT OCCASION MY HUSBAND DROVE IT ON THE HIGHWAY AGAIN AND IT DID IT AGAIN, DOWNSHIFT TO FIRST HEAR IN THE MIDDLE OF HIGHWAY WHEN HE WAS GOING AT 65 MPH. IT WAS VERY SCARY BECAUSE THERE WAS A LOT OF TRAFFIC AND HE NEARLY HAD AN ACCIDENT. TOOK TO MY MECHANIC AND HE DID NOT FIND ANY CODES OR ANYTHING TO FIGURE OUT WHAT HAPPENED. AFTER DISCUSSING WITH MY BROTHER'S MECHANIC, HE SAID THAT THE PROBLEM IS THE TRANSMISSION AND A SENSOR THAT IS KNOWN TO BE FAULTY IN FORD EXPEDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324632May 15, 2020
POWER TRAIN
I HAVE BEEN HAVING A PROBLEM WITH THE ENGINE AND WHEN I TOOK MY CAR IN TO ADDRESS THE SITUATION AND ALSO THE RECALL, THE GENTLEMAN SAID THAT IT WAS MERELY AN EXTENSION OF COVERAGE FOR A POSSIBLE PROBLEM AND THAT WHEN THE PROBLEM OCCURRED THEN THEY WOULD ADDRESS IT. SO THIS LIMITS ME FROM THE USE OF MY VEHICLE. I?M PLANNING A TRIP ACROSS 1/2 THE COUNTRY WITH MY 4 GRANDKIDS AND AM HELD HOSTAGE TO USE MY CAR FOR THIS TRIP. I CANNOT BE GOING 60-70 MILES DOWN THE ROAD TO ALL OF A SUDDEN MY CAR DOWNSHIFT TO 1ST GEAR CAUSING A TREMENDOUS VIBRATION AND LOSING CONTROL THAT CAN CAUSE IRREVERSIBLE DAMAGE TO THE CAR, AS WELL AS, PEOPLE IN THE VEHICLE. I AM UTTERLY AMAZED THAT FORD WILL NOT ADDRESS THIS ISSUE BEFORE SOMEONE OR SOMETHING CRITICALLY HAS TO HAPPEN. I GUESS FORD SEES CLIENTS AS INESSENTIAL AS LONG AS THEY MAKE SALES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323685May 7, 2020
STEERING
2013 FORD EXPEDITION WILL NOT SHIFT OUT OF PARK. VEHICLE WILL NOT REVERSE OR DRIVE. I WAS STUCK AT MY BANK DRIVE THRU. I COULD NOT SHIFT OUT OF PARK TO GO FORWARD OR REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306271January 31, 2020
ENGINE, POWER TRAIN
WHILE DRIVING AT A HIGH SPEED (HIGHWAYS, INTERSTATE, ETC) THE VEHICLE STUTTERS - ALMOST LIKE AN EXTREME DOWNSHIFT. DEALER PERFORMED A LEAD FRAME RECALL REPAIR TO THE TRANSMISSION BUT THE VEHICLE CONTINUES TO DO IT. IT CAUSES EXTREME ANXIETY TO THE DRIVER AND PASSENGER, ESPECIALLY WHEN IT HAPPENS IN THE "MIDDLE OF NOWHERE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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