Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11219322June 11, 2019
SERVICE BRAKES
TL* THE CONTACT LEASED A 2018 FORD EXPEDITION. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING THE VEHICLE AT 10-15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES SUSTAINED BY EITHER DRIVERS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE SCENE TO THE RESIDENCE. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE TO THE RESIDENCE, THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES AND WENT TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BILL BROWN FORD LOCATED AT 32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED IN THE FOUR MONTHS SINCE THE CRASH, THE VEHICLE HAD REMAINED AT THE DEALER DUE TO THE ABS MODULE AND SOFTWARE NOT BEING AVAILABLE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. CASE NUMBER: 21685353. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11208980May 21, 2019
EXTERIOR LIGHTING
POOR ILLUMINATION FROM HEADLIGHTS. VISIBILITY AT NIGHT WITH EITHER HIGH OR LOW BEAMS IS UNACCEPTABLE. NOT EASY TO AVOID OBSTACLES LIKE DEER CROSSING THE HIGHWAY, DEBRIS OR OTHER HAZARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208554May 20, 2019
EXTERIOR LIGHTING
I HAVE A WONDERFUL 2018 FORD EXPEDITION. I LOVE EVERYTHING ABOUT THE CAR, AND EXPECTED I WOULD, BECAUSE I DID RESEARCH BEFORE LEASING IT. THE ONE THING I DIDN'T DO, WHICH I'VE NEVER HAD TO DO IN ALL MY YEARS OF CAR BUYING OR LEASING, IS TEST DRIVE THE CAR AT NIGHTTIME. THE STANDARD HALOGEN HEADLAMPS ARE AWFUL, AND DANGEROUS. I CANNOT SEE ANYTHING. MY GIRLFRIEND ALSO CAN'T SEE ANYTHING WHILE DRIVING THE CAR. I HAVE TAKEN THE CAR TO THE DEALER WHO ASSURED ME THAT EVERYTHING IS FUNCTIONING AS IT SHOULD. BUT I SWEAR I HAVE NEVER DRIVEN A CAR WITH HEADLAMPS THIS DIM OR POORLY DESIGNED. ESPECIALLY FOR A CAR SO LARGE, THE PROJECTOR LAMP CUTOFF IS TOO SHARP AND TOO LOW. OF COURSE, USING THE HIGH BEAMS DOES BRING THE LIGHTNING TO NORMAL, BUT I AM BLINDING OTHER DRIVERS. THIS NEEDS TO BE ADDRESSED BY FORD ASAP. IF YOU MONITOR WHAT'S OTHER EXPEDITION DRIVERS ARE SAYING IN ONLINE FORUMS, I GUARANTEE YOU WILL FIND THE SAME RESULT. THERE HASN'T BEEN AN ACCIDENT OR INCIDENT YET, BUT IT SEEMS LIKE IT'S ONLY A MATTER OF TIME. I AM AFRAID TO DRIVE THIS CAR AT NIGHT, OR EVEN TO BE AROUND OTHER PEOPLE DRIVING THE SAME CAR WITH STANDARD HALOGEN HEADLAMPS. IT'S NOT SAFE FOR THIS CAR TO BE ON THE ROAD WITH ITS CURRENT EQUIPMENT SETUP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208111May 16, 2019
SUSPENSION
VEHICLE AS DELIVERED NEW FROM THE FACTORY HAD A VERY LOUD AND DISTINCT CLUNKING IN THE REAR SUSPENSION WHEN DRIVING. IT CLUNKS REPEATEDLY WITH EACH DOWNSHIFT OF THE 10 SPEED TRANSMISSION AND ONCE VERY HARD UPON ACCELERATION. IT WAS LATER DETERMINED THAT THE REAR DIFFERENTIAL RETAINER BUSHING HAD BEEN LEFT LOOSE AND NOT FULLY INSTALLED, ALLOWING THE WHOLE REAR SUSPENSION SYSTEM TO ROTATE WHEN IT SHOULD HAVE BEEN FIXED. THIS RESULTED IN PREMATURE TIRE WEAR AND APPARENT FLUID LOSS IN THE SHOCK ABSORBERS. THE END RESULT IS A VEHICLE THAT HAS A VERY HARSH RIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205021May 1, 2019
STRUCTURE:BODY, POWER TRAIN
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11193471April 2, 2019
SUSPENSION
TOOK MY VEHICLE FOR OIL CHANGE AT A LOCAL MECHANIC. HE ADVISED ALL FOUR STRUTS ARE LEAKING. THE VEHICLE ONLY HAS 10,000 MILES ON IT. I WENT BACK TO FORD. THEY ADVISED THERE IS AN SS! BULLETIN AND THEY ARE ONLY SUPPOSED TO MONITOR THE ISSUE. A GOOGLE SEARCH SHOWS THIS HAS BEEN A PROBLEM WITH EXPEDITIONS FOR YEARS. WHY ISN'T FORD RESOLVING THIS AFTER ALL OF THESE YEARS AND FINDING A STRUT THAT WORKS PROPERLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190474March 21, 2019
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT ALL OF THE SHOCK ABSORBERS WERE DEFECTIVE AND CAUSED THE REAR OF THE VEHICLE TO BOUNCE WHEN DRIVING OVER A POTHOLE. THE VEHICLE'S REAR WOULD ALSO BOUNCE SIDEWAYS WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO HIXSON FORD OF ALEXANDRIA (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301, (318) 448-0871) WHERE THE REAR SHOCKS WERE REPLACED WITH NEW ONES UNDER THE WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 6. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180993February 18, 2019
ELECTRICAL SYSTEM
THE VEHICLE FAILED TO START 3 DIFFERENT TIMES. THE FIRST TIME WAS IMMEDIATELY AFTER PURCHASE OF THE VEHICLE - IT STARTED AFTER 30 MIN AND WAS TAKEN BACK TO THE DEALERSHIP. THEY REPLACED THE BATTERY AND NO ISSUES UNTIL 4 DAYS THEN IT OCCURRED AGAIN. THE VEHICLE WAS STOPPED AND PARKED OVERNIGHT AND WOULDN'T START THE NEXT MORNING. THE BATTERY HAD ENOUGH POWER - JUMP STARTING DIDN'T HELP. THE 3 TOW TRUCK WAS FINALLY CALLED INTO TOW THE VEHICLE TO THE FORD DEALERSHIP. THEY REPLACED THE IGNITION SWITCH AND THEN TOOK THE VEHICLE BACK UP TO THE PURCHASING DEALERSHIP. THEY DID A FULL REVIEW OF THE VEHICLE AND DIDN'T FIND ANY FURTHER PROBLEMS. THEN 4 WEEKS LATER IT HAPPENED AGAIN WHERE THE VEHICLE WOULD NOT START FOLLOWING SITTING FOR A COUPLE OF HOURS. AGAIN IT TOOK 4 TOW TRUCKS TO COME TO GET THE VEHICLE TO THE FORD DEALERSHIP. THE PROBLEM WAS THE VEHICLE WOULDN'T STAY IN NEUTRAL TO BE TOWED IT WOULD ALWAYS RETURN TO PARK. THE DEARSHIP THEN REPLACED THE STARTED AND SAID IT WAS THEN TAKEN CARE OF AND WON'T HAPPEN AGAIN. THE EVENTS WERE SEPT 4TH - PURCHASE VEHICLE - 1ST EPISODE, SEPT 8TH - 2ND EPISODE, NOVEMBER 19TH - 3RD EPISODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175848February 9, 2019
ELECTRICAL SYSTEM
I BOUGHT THIS NEW EXPEDITION JUNE OF 2018. IT HAS PUT ITSELF INTO DEEP SLEEP MODE 8 TIMES. 06/11/18, 08/09/18, 08/19/18, 08/22/18 TWICE!, 10/13/18, 11/11/18, 02/06/19. EACH TIME IT HAD TO BE JUMPED WITH ANOTHER LARGE VEHICLE TO START IT UP. THE FIRST TIME WAS JUNE 11TH JUST DAYS AFTER I BOUGHT IT. WE TOOK IT IN AND THEY SAID NOTHING WAS WRONG. IT HAS BEEN IN THE SHOP 3 MORE TIMES SINCE THEN AND THEY "CAN'T FIND ANYTHING WRONG" THEY ARE NOW SAYING THEY WILL REPLACE THE BATTERY BUT I FEEL ITS SOMETHING WITH ALL THE NEW TECHNOLOGY IN THE CAR AND IT WILL STRAND ME AGAIN. I HAVE LUPUS AND IT HAS STRANDED ME IN 105 DEGREES AND FORD ROADSIDE ASSISTANCE SAID THE COULDN'T COME FOR 1 HOUR AND 45 MINUTES. I HAD TO HAVE A STRANGER TRY TO JUMP IT WITH A SMALL CAR AND IT WOULDN'T CHARGE, THEN A TUNDRA THAT THE MARINA MANAGER DROVE PULLED UP AND HE FINALLY GOT MY CAR GOING....I CAN;T DRIVE A CAR THAT HAS DONE THIS SO MANY TIMES AND THE FORD CORPORATION SAID IT DOESN'T QUALIFY FOR A REPLACEMENT. THEY WANT ME TO DRIVE AROUND WITH CABLES IN MY NEW $83K CAR AND DEPEND ON OTHERS TO HELP ME WHEN I AM STRANDED!! I AM DEALING WITH SERVICE DEPARTMENT OF AUTOMAX FORD IN KILLEEN TEXAS. THEY HAVE BEEN KIND BUT UNABLE TO HELP ME. THIS LAST OCCURRENCE WAS FEB. 6, 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172356January 27, 2019
AIR BAGS
THE AIR BAG WARNING LIGHT IS ON WHICH MAY CAUSE THE AIRBAGS NOT TO FUNCTION PROPERLY. WE HAVE NOT HAD AN ACCIDENT TO CAUSE THE AIR BAG LIGHT ON THE DASHBOARD TURN ON. WE ARE TAKING IT TO THE DEALERSHIP LATER IN THE MONTH TO FIND OUT THE EXACT CAUSE OF THIS MALFUNCTION. BUT THE POTENTIAL OF AN ACCIDENT AND THE AIR BASS FAILING TO DEPLOY IS IN THE BACK OF MY MIND. PLEASE LOOK INTO THIS MATTER NOW SO IT PREVENTS ANY FUTURE FAMILIES BEING AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170337January 16, 2019
EXTERIOR LIGHTING
HEADLIGHT POWER ON THE VEHICLE IS INADEQUATE, DOES NOT PROVIDE ENOUGH FORWARD VISIBILITY. NOTICED AFTER PURCHASE OF VEHICLE IN DEC. 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165405January 5, 2019
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
ELECTRONIC DIAL SHIFTER WILL AUTOMATICALLY SWITCH FROM DRIVE TO PARK IF THE VEHICLE START STOP BUTTON IS DEPRESSED WHEN THE CAR IS RUNNING. THE PARKING BRAKE ALSO AUTOMATICALLY SWITCHES ON AT THE SAME TIME. CONSIDER WHAT WOULD HAPPEN IF A 2018 FORD EXPEDITION IS TRAVELING ON A FREEWAY IN TRAFFIC AND THE START STOP BUTTON WERE ACCIDENTALLY DEPRESSED. THE CAR WOULD SHIFT INTO PARK, THE PARKING BRAKE WOULD ENGAGE AND THE DRIVER WOULD DECELERATE RAPIDLY FROM 65 MPH TO A STOP WITH NO NOTICE, LIKELY BEING REAR ENDED BY TRAFFIC IE; A SEMI TRUCK AT HIGHWAY SPEED. THE ELECTRONIC SHIFTER SHOULD STAY IN THE SELECTED GEAR WHEN THE START STOP BUTTON IS DEPRESSED AS A CONVENTION SHIFTER WOULD, ELECTRIC OR MECHANICAL. I DETERMINED THIS AFTER GOING TO A CAR WASH, PUTTING THE CAR IN NEUTRAL THEN DEPRESSING THE STOP BUTTON TO SAVE FUEL. THE CARIMMEDIATELY SHIFTED FROM NEUTRAL TO PARK AND ENGAGED THE PARKING BRAKE. I TESTED THE DRIVE, START BUTTON OFF, IMMEDIATELY SWITCHES TO PARK ON A FLAT STREET AT ZERO SPEED. I REALIZED AS AN ENGINEER THAT IF THIS HAPPENED AT SPEED A FATAL ACCIDENT COULD OCCUR. FORD CAN REMOVE THIS RISK WITH A SOFTWARE UPDATE TO THE ELECTRONIC SHIFTING, LEAVING THE CAR IN THE SELECTED GEAR IF THE START STOP BUTTON IS DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161029December 12, 2018
EXTERIOR LIGHTING
THE HALOGEN HEADLIGHTS IN MY 2018 FORD EXPEDITION LIMITED ARE TOO DIM AND UNSAFE FOR ROADS THAT ARE NOT LIT OR FOR DRIVING IN THE RAIN ON ANY ROAD. I CANNOT SEE THE ROAD WELL AND I FEEL THAT THE HALOGEN BULBS ARE NOT A GOOD ENOUGH OPTION IN A 60K+ VEHICLE. I AM EXTREMELY DISAPPOINTED IN FORD MOTOR COMPANY FOR CUTTING CORNERS AND NOT MAKING THE LED HEADLIGHT HOUSING STANDARD FOR ALL OF THEIR VEHICLES. THE FORD OEM HALOGEN BULBS ARE EXTREMELY DIM AND UNSAFE FOR CONSUMER USE. IF THERE WAS SOMETHING IN THE ROAD, I DON'T THINK MY HEADLIGHTS WOULD GIVE ME ENOUGH NOTICE TO AVOID AN OBSTRUCTION. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144483October 31, 2018
POWER TRAIN
THE TRUCK WAS BEING BACKED INTO A PARKING SPOT ,THE TRUCKS TURNED OFF I PUSHED THE PEDAL TO START THE TRUCK TO BACK UP AND IT PROPELLED INTO THE WALL OF THE ESTABLISHMENT THAT I WAS GOING INTO TO EAT DINNER CAUSING A GREAT DEAL OF DAMAGE TO THE BUILDING AND MY VEHICLE. MY BIGGEST CONCERN IS THIS PROBLEM NOT BEING LOOKED INTO. I HAVE A FAMILY AND WE ALL RIDE IN THIS TRUCK I WOULD NEVER WANT TO PUT THERE LIVES IN DANGER KNOWING THAT THIS IS A PROBLEM GOING ON WITH THESE TRUCKS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11138814October 6, 2018
EXTERIOR LIGHTING
THE HALOGEN HEADLAMPS ON THE 2018 EXPEDITION ARE COMPLETELY INADEQUATE FOR A 2018 VEHICLE. THEY ARE DIM, AND THEY ARE ANGLED DOWN WITH A LOW CUTOFF. I BROUGHT MY VEHICLE TO THE DEALER AND THEY ADJUSTED THE LIGHTS AS HIGH AS POSSIBLE, WHICH DID NOT ADDRESS THIS ISSUE. FORD OFFERS AN OPTIONAL LED HEADLAMP SYSTEM WHICH APPEARS SIGNIFICANTLY BRIGHTER AND SAFER, BUT AT THE TIME OF PURCHASE THEY DIDN'T HAVE THESE ON THE DEALER LOTS. IT'S WILDLY IRRESPONSIBLE TO SELL A BRAND NEW VEHICLE FOR $65000 + THAT HAS HEADLIGHTS FROM THE 1990S. THEY ALSO CLAIM THAT THIS SYSTEM CAN NOT BE RETROFITTED TO THE HALOGEN HEADLAMP MODELS. DRIVING AT NIGHT ON A ROAD WITHOUT STREET LIGHTS IS UNSAFE. YOU CAN'T SEE ROAD SIGNS, ONCOMING TRAFFIC, PEDESTRIANS ON THE ROAD, ETC. VISIBILITY IS LIMITED TO A VERY SHORT DISTANCE. THERE ARE MULTIPLE COMPLAINTS ON THIS NHTSA SITE ABOUT THE INADEQUATE LIGHTING, WHAT WILL IT TAKE TO GET FORD TO REPLACE THE HALOGEN LIGHTS WITH THE LED LIGHTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132898October 2, 2018
SERVICE BRAKES
TODAY I EXPERIENCED A COMPLETE FAILURE OF THE BRAKES ON MY 2018 FORD EXPEDITION EL. THE BRAKE PEDAL WOULD NOT BUILD ANY PRESSURE WHICH ALMOST CAUSED AN ACCIDENT WITH MY CHILDREN IN THE VEHICLE. TO ANSWER THE SPECIFICS REQUESTED BY NHTSA, THE VEHICLE WAS BEING DRIVEN AT 45MPH OR LESS ON A CITY STREET AND THE PROBLEM STILL PERSISTED WHEN THE VEHICLE WAS STOPPED. THE ONLY WAY TO BUILD BRAKE PRESSURE WAS TO TURN THE VEHICLE OFF AND PUMP THE PEDAL. THIS VEHICLE IS LESS THAN 6 MONTHS OLD AND FOR HOW MUCH FORD CHARGES FOR A LIMITED EDITION EXPEDITION YOU EXPECT TO NOT HAVE YOUR BRAKES FAIL. THIS IS UNACCEPTABLE, FORD! THANK GOD NOBODY WAS KILLED BY THIS MANUFACTURING FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123923September 1, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS SHINE VERY LOW AND NOT FAR ENOUGH AHEAD OF THE VEHICLE. THEY ARE ALSO VERY DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122445August 26, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS VEHICLE ARE ABSOLUTELY THE WORST OF ANY CAR I'VE EVER DRIVEN. DID NIGHT DRIVING YESTERDAY; THE PERIPHERAL LIGHTING WAS VIRTUALLY NON-EXISTENT, AND I COULDN'T EVEN SEE MY DRIVEWAY FROM THE ROAD. THERE IS NO MENTION ON THE WINDOW STICKER ABOUT WHAT TYPE OF LIGHT FIXTURES THE CAR HAS. I FEEL EXTREMELY UNSAFE WHEN DRIVING THIS VEHICLE AT NIGHT, AND WILL LIMIT THIS EXPOSURE WHEN I CAN. TOTALLY UNSAFE IN THE DARK OF NIGHT. THE ROAD TO OUR PLACE IS UNLIGHTED AND KINDA COUNTRY . . . COULDN'T SEE THE DRIVEWAY AT 10MPH WITH THE TURN SIGNAL FLASHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121769August 22, 2018
SEAT BELTS
AFTER CALLING 3 FORD DEALERS AROUND KANSAS CITY MO. THEY ALL TOLD ME THAT FORD DOES NOT HAVE SEAT BELT EXTENSION FOR 2018 EXPEDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118957August 10, 2018
SERVICE BRAKES
PURCHASED NEW 2018 EXPEDITION FX4 XLT WOTH CLASS IV TOWING PACKAGE AND OTHER OPTIONS RELYING ON FORD, ITS DEALERS, AND FORD'S PR, THAT VEHICLE COULD TOW TRAILERS UP TO CERTAIN WEIGHT. BUT, ONCE WENT TO PURCHASE TRAVEL TRAILER TO TOW, DISCOVER THAT FINE PRINT HARD TO FIND FORD DISCLOSURE HAD FAR LOWER TOWING LIMITS UNLESS PURCHASE ADDITIONAL EXPENSIVE TOWING OPTIONS. ALSO, VEHICLE LACKS TRAILER BRAKE CONTROLLER THAT IS REQUIRED IN MANY PLACES BY LAW AND NECESSARY TO TOW ALMOST ANYTHING SAFELY. IT IS POSSIBLE THAT BUYERS WILL NOT KNOW THE FOREGOING AND TOW RESULTING IN DANGEROUS RISKS AND POTENTIAL THIRD PERSON INJURIES/DEATHS IN CRASHES INVOLVING THE TOWING OF HEAVY TRAILERS WITH NO BRAKE CONTROLLERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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