Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11631929December 21, 2024
STEERING
The vehicle's steering wheel became very loose at ~50k miles making it wobbly and potential to fall off which could cause danger while driving and possibility of airbag deployment. As seen in the attached pictures, there was no thread locker on the bolt that tightens the steering wheel down. I was able to remove it simply with my hands upon a few twist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631931December 21, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The 10 speed transmission has harsh shifting, jerking, hesitation, slipping, delayed gear changes and lurching forward while driving. The issue is apparent typically between 3rd and 4th gear, and 6th and 7th gear. The dealership mentioned it was a computer programming issue and has reset it twice, but the car continues to have these issues. Apparently this issue is cause by the way the drum was manufactured according this Ford Technician: [XXX] If it's a known issue, and it was fixed in the newer models, I hope Ford does a recall to replace. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631877December 20, 2024
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that there was a ticking sound coming while starting the vehicle. The contact stated that the ticking sound was consistent. The vehicle was taken to the dealer where it was diagnosed; however, the vehicle was not repaired. The contact related the failure to Customer Satisfaction Number: CSP - 21N03 - Supplement 4. The manufacturer was contacted and made aware of the issue and a case was opened. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631150December 17, 2024
UNKNOWN OR OTHER
When I am stopped at a light or in traffic and the start/stop technology triggers the car to shut off while waiting, when I take my foot off the brake the engine does not turn back up. My other electrics are still on. A messaged pops up and says auto/startstop shift to P, then restart engine. This has happened multiple times. I have taken it to the dealer 3 times now. They say no error codes come up. They can’t replicate it. The last time the car rolled back and almost hit another car. It causes my car to obstruct traffic. And people start honking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630040December 11, 2024
ENGINE
Catalytic converter has gone bad error code Po430
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629587December 9, 2024
VISIBILITY
The contact's daughter owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, his daughter became aware that the rear window had shattered without impact. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629490December 8, 2024
POWER TRAIN
Rattles on every cold start related to cam phasers going bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628774December 4, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that the rear-row driver’s side seat belt failed to extend as intended and seized. The contact related the failure to NHTSA Campaign Number: 24V099000 (Seat Belts); however, the fix for the vehicle was not all included in the repair. The local dealer was contacted and advised the contact that the failure might be recall related. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628795December 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated while the vehicle was parked, the contact noticed that coolant was leaking underneath the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the heater hoses had failed and needed to be replaced. The vehicle was repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628428December 2, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was on the freeway going between 65-70mph when I felt a hard shift and lost all acceleration. The truck started to slow down and the wrench light came on. I was able to coast to the shoulder and turn my hazards on while the wrench light and warnings were going. I parked the truck and waited for my husband to help. The truck sat for approximately 20 minutes when it was turned back on. There were no lights on the dash and the wrench warning went away [XXX] husband was able to drive it home. I had my three kids in the truck and it was a terrifying experience. I took it to get scanned and it gave us a throttle body code. My vehicle supposedly isn't affected but this experience tells me that myself and my kids are in more danger than what is being claimed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625758November 17, 2024
POWER TRAIN
This appears to be a common problem when I researched it online. When trying to accelerate hard, the transmission will suddenly go to neutral instead of shifting. This causes a pause in accelerating when you need. It will then slam in to gear a few seconds later with various warnings about the transmission showing on the dash. I have had the vehicle inspected right after an incident that happened and there are no codes though you have warnings that temporarily show on the dash when it happens. The most recent incident was on the freeway while changing lanes to go around slower traffic and caused the person behind us to have to hit their brakes since the vehicles was unable to accelerate and even slowed instead for several seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625300November 14, 2024
ENGINE
My expedition was reprogrammed when I bought it due to the Cam phaser rattle. This did not help. I was told this was normal and would not effect the engine. I had taken it in a second time to be reprogrammed an given the same information. My Ford service says fifth cylinder misfire. The car shakes and idles hard. The spark plug and parts were replaced as suggested with no change. Took it to the shop and was told I now need a new engine due to an internal failure of the engine. I called Ford and they said there is no recall on this year. The Cam phaser reprogram was a customer satisfaction and not a recall. I asked if they would offer assistance since now I need a new engine. They will not. I called about ordering a new engine. Iwas was told there is over 250 people waiting for an engine as they are backordered by the Ford service department. It will be $10,000 plus 1200 for the core plus install. There are no availble engine due to the backorder and you must pay for the parts to get on the waitlist. The earliest they will release them is in November. How are there this many people waiting for an engine and no recall? This is a safety issue as all cylinders are not firing and there is not enough compression to make the vehicle run correctly. The check engine light appears solid upon starting the car and then will start blinking. The vehicle was inspected by an independent shop as I took my expedition to Ford for 60,000 service and they put the wrong fluid in my differential and then I had to have this rebuilt by them. After telling them something was wrong multiple times after they gave it back. So I do not trust to take it back to them. The independent shop confirmed this is a problem with these engines. I took it in due to the check engine light and hard idle that was getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625309November 14, 2024
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds and hitting a bump, the rear end of the vehicle shuddered violently. The contact also stated that upon starting the vehicle, the vehicle made an abnormally loud sound momentarily. Additionally, the contact stated that while depressing the accelerator pedal from a complete stop, the vehicle failed to respond. The contact stated that upon releasing and slightly depressing the accelerator pedal, the vehicle responded. Recently, the contact stated while driving at highway speeds, the front end of the vehicle would shake upon depression of the brake pedal without warning. The contact stated that the failure had been recurring while driving at various speeds, which required the contact to slightly depress the accelerator pedal several times until the vehicle progressively accelerated to the desired speed. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and a case was opened. Additionally, the manufacturer informed the contact that the VIN was not included in a recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624994November 13, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
On three separate occasions, my vehicle lost the ability to accelerate. The first time I was attempting to pass slow moving farm equipment when my vehicle lost power, had a loud vibrating/rattling noise and multiple dashboard warnings flashed. Luckily, I was able to merge back into my lane and pull off the side of the road. I took the vehicle in for service and was told I needed new phasers. Once I got my vehicle back, I was still experiencing issues. Fortunately, the next two times my vehicle lost power I was driving at low speeds. I did have my kids with me on one occasion and it scared them quite a bit. I am not sure what the loud noise is but they stopped riding with me after that. Thank goodness I was not driving my family on the highway when experiencing a power failure. My vehicle is back at a dealership waiting for a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623115November 1, 2024
ENGINE, LATCHES/LOCKS/LINKAGES:HOOD:LATCH, VEHICLE SPEED CONTROL
The contact owns a 2019 Ford Expedition. The contact stated that occasionally while her husband drives at various speeds, the vehicle would fail to accelerate as intended when depressing the accelerator pedal. In addition, the contact stated the rear truck door had fallen on her husband's head a few times in the past and would only open halfway. Minor injuries were sustained but medical attention was not sought. No warning light illuminated. On occasion, the contact mentioned that the automatic step on the front passenger side would not lower as intended and would remain up while pressing the switch. The contact also stated that the front hood does not remain open independently and would shut. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the extended warranty would not cover the failures. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11623190November 1, 2024
SEAT BELTS
My husband was driving and I was in the passenger seat we were driving slow because we were coming to a stop at a red light. All of a sudden we hear a loud sound like a shotgun went off in the car. It felt like something hit my chest hard and like a puff of air. My seat belt all of a sudden was squeezing me. Then it smelled like gun powder. My husband and I were stunned and couldn't understand what had just happened. He thought someone shot at us or something exploded under the car. I was in so much pain I unlocked the seatbelt and I opened my door in the middle of all the traffic stopped and I got out. I felt like I was going to faint. My husband was asking if I was bleeding anywhere. I was looking and saying no but I couldn't understand what just happened. I starting crying and got in the back seat. My husband asked if I wanted to go to the hospital and I said and tell them what! They will think I am crazy. Went to my daughters crying the whole way. She googled and ended up finding a problem with the seat belts. I then started looking as well and came across this man that was on a Ford forum and explained the exact same thing happened to him and his wife. I am so glad we were not going any faster because I don't know how we would have not had an accident. I am now scared of my car and using seatbelts. I called the dealer today and I have an appointment for Monday to get it all looked at. Very disturbing on so many levels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622754October 30, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the vehicle made an explosive sound, and the seat belt retracted significantly. Additionally, the contact noticed that there was light smoke between the driver's side door and the driver's side seat. The contact drove to the residence, where the contact inspected the vehicle, but could not determine the cause of the failure. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the dealer replaced the front driver's side seat belt assembly. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622828October 30, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
The driver and passanger rear doors have issues with the doul latches. They do not always security shut and the doors swing open while driving. When the temperatures drop, the latches do not work, therefore, the doors do not securely shut. I tool the vehicle to a Ford repair dealership and they informed me that this is an issue with millions of ford's. They suggested I contact you because there isn't a current recall on this vehicle. This issue has happened multiple times now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622391October 28, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. The vehicle was taken to the dealer, where the powertrain control module (PCM) was flashed under Ford Campaign Number: 21N03; however, the failure recurred. The dealer was contacted and informed the contact that the vehicle needed to be left with the dealer for three weeks for the cam phasers replacement; however, the contact declined because the dealer did not offer vehicle rental assistance. The contact stated that the failure progressively worsened. The contact stated while driving at various speeds and depressing the accelerator pedal, the engine misfired. The check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the vehicle was no longer covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621722October 24, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I own 2019 Expedition had a powertrain malfunction happened to me around 48k miles a few years back on the I35 by Pauls Valley, OK and we all most got ran off the road. Scary. Was able to get home which was 30 minutes away on back road going about 35mph. Next morning no, light vehicle was fine. I did report this to my local Ford dealer, Charles Allen Ford in Chickasha, OK. Was advised it was most likely due to condensation within a sensor or weather change. I trusted them on their assessment since it hasn’t happened again. This past Monday coming from sons football game which is 26 miles away it happens again, vehicle stalling and we almost got hit by a Semi truck. I currently have 84k miles Next morning was fine. No codes showing and vehicle ran as usual. I told Jim Allen who owns the Charles Allen Ford about this when I seen Tuesday at the local YMCA. he advised probably weather change within a sensor. Told me to bring it for a check and they would take care of me. I didn’t as I don’t have the money to do that, especially after hearing other stories how the dealership kept the vehicle for weeks to months without finding an issue. So I took to my neighbor owns a diesel mechanic shop so we put on lift and check transmission fluid, clear and no flakes. Check lines although I do have a coolant / water hose leakage, which I order the part for. Ford needs to address this issue. I’m a [XXX] who depends on my vehicle to go to much needed VA appointments in Oklahoma City. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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