Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11596552June 25, 2024
POWER TRAIN
Transmission on this vehicle is at failure, it revs to about 3 with no go. I will be driving an all of a sudden it revs and does not go, on a side street, on a highway, in the morning and at night. I am terrified to drive my vehicle, especially with my children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595501June 20, 2024
UNKNOWN OR OTHER
The large sunroof is made of cheap plastic mechanics and will no longer close as a plastic piece has come off the track. Causes safety issue. The vehicle is available upon request. The window not being sealed if turned over the passenger will be injured with glass shards or distracted while driving as the window will not close. The vehicle has not yet been inspected but is at the Ford Dealership being looked at. There were no other symptoms of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595519June 20, 2024
UNKNOWN OR OTHER
The Transmission is slow to respond leaving inhibited acceleration. Not being able to accelerate while pushing down on the gas pedal when entering the freeway is a major concern and could be costly to others life and mine. While making a turn during a green arrow, a collision is bound to happen. Dealer is currently reviewing vehicle. No warning lights for transmission present at time of transmission failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595257June 19, 2024
POWER TRAIN
Vehicle has loud clacking sound at startup (cold startup). Repair shop diagnosed as Faulty Camshaft Phasers. Repair shop also noted there was a notice that covered assistance that ended 1/1/23 at some point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594643June 16, 2024
ENGINE
Defective Cam phaser's in 3.5l Ecoboost engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594374June 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact was concerned about a fluid leak coming from the engine. The vehicle was taken to a local dealer where it was diagnosed with an engine oil leak. The local dealer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594220June 13, 2024
ENGINE
This vehicle is used as my daily driver, multiple times in the past 3 or so months the 10 speed has lost connection with the car itself, meaning as I am driving the gear will not catch and I am not able to accelerate. I have been on I10 going 70 MPH and go to accelerate and the gear just slips and it does not catch for about 10 seconds. This is extremely dangerous as my car just suddenly starts to slow down and I'm not able to do anything on a major hwy. In addition to this, when I am driving the gear are shifting very hard. I can feel the vehicle jump multiped times during the course of a 15 minute drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592202June 3, 2024
ENGINE
when I start the SUV in the morning, it makes a very loud rattling noise. it appears that its a very well known issue w Dry start. My mechanic stated that Eco boost 3.5 L 2018 expeditions have many of those issues (possible to a bad Phasers). the vehicle only has 35k miles on it, and was starting without noise before.... (I will attempt to include a short video)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587265May 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, the engine made loud rattling sounds. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586086April 30, 2024
UNKNOWN OR OTHER
Transmission is slipping and harshly stopping randomly. Won’t go into park sometimes. Very unsafe. I have heard this is a common thing with the 2018 ford expeditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585955April 29, 2024
POWER TRAIN
My transmission started slipping in and out of gear or getting stuck in a gear. I was driving down the highway and my car got stuck in 4th gear after I had to slow down for a car in front of me. I was almost rear ended due to this. Not to mention many other times when trying to speed up, it slipped and wouldn't allow me to increase speed correctly. Took it to Ford and apparently it was a known issue with the 10 Speed Transmission and had to replace the CDF drum. I'm also having issues with my Cam phasers apparently even after being told by the dealer in 2021 that the noise was nothing to worry about after they did the reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584969April 24, 2024
POWER TRAIN
Transmission has failed twice on the highway with no warning, leading to abrupt slow down and could have caused an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583510April 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the driver became aware that the coolant level was low. The contact stated that the engine was making an abnormal rattling sound. The front wheel was making an abnormal sound. There were no warning lights illuminated. The service engine error message was sent to the Ford pass. The vehicle was taken to the local dealer, where it was diagnosed that the water pump, cam phaser, hoses, solenoid, and timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who completed the repairs. The manufacturer was contacted and opened a case. The failure mileage was approximately 100,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582968April 15, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
“Shift system fault” flashes on dash and car suddenly and violently shakes and loses power at higher speeds when trying to accelerate. Also heard a metallic grinding/metallic rattle noise under the car and could not accelerate. Has happened multiple times over the last year and a half.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582942April 14, 2024
UNKNOWN OR OTHER
On [XXX] it Looked like I had a tail of a bird in my exhaust. My husband pulled it out and said the tailpipe is packed with junk. Upon clearing it out it looked like a wig or hair extensions. After googling this disgusting matter we found some Ford mufflers are defective and they have what looks like a hairy discharge. Didn’t know if it was safe to drive. Called Montrose Ford in Fairlawn, OH and said they’ve only seen this one other time in 35 years. They are aware of the situation. I have 4 kids and I feel that Ford put my life and the lives of my family on the line with the filled up exhaust from the muffler discharge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575499March 5, 2024
ENGINE
The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was first started during a cold morning, there was an abnormal clanking sound coming from the engine compartment. The contact stated that once the vehicle had idled for several minutes, the abnormal sound stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 21N03 Cam Phaser Replacement (Engine), but the contact was informed by the dealer that the vehicle was no longer covered under warranty. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571650February 13, 2024
ENGINE
Engine light came on so we took the company car into the Ford dealership. Just received a phone call that the Cam Phasers need to be replaced and it will cost around $4000 to fix. Seems like of the research I have done this is a common problem for this years model but cant find any recalls for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570436February 6, 2024
ENGINE
It looks like Ford is aware of the Cam Phaser issue but is not doing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569969February 5, 2024
POWER TRAIN
The transmission stopped working after hit 80k mileage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569794February 4, 2024
POWER TRAIN
Transmission would fail in 1st and 4th gear and stall entire vehicle at any speed. Vehicle would lose all power on highway or coasting down roads. Nearly caused us to be rear ended many times. Entire transmission needed to be rebuilt. Parts were backordered for months. Car was in and out of the shop for months at a time. Ford did not provide a loaner vehicle. Transmission still shifts hard and stalls occasionally
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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