Ford Escape Complaints

758 consumer complaints on file.

#11708505January 3, 2026
POWER TRAIN, ELECTRICAL SYSTEM
HI, Vehicle is under a second recall for the High Voltage Battery potential fire hazard. The first recall lasted 7 months before a potential fix. The second recall was issued in November with no fix available yet. Received second recall identical to first recall indicating a fire risk with no apparent fix. I have requested Ford buyback the vehicle, but it fell outside the 18 month NYS Lemon Law. They have refused. They have no fix and will not provide a loaner until it is fixed. The original vehicle electric range was between 38 and 40 with a window sticker range of 37. It is now down to around a range of 20 on full charge with an actual driveable of about 16. I have asked both Ford and delivering dealership to replace the High Voltage Battery pack as it has seriously deteriorated. Ford refuses to allow dealer to replace the Battery Pack. The vehicle is basically unusable for it's original intended purpose as a partial electric vehicle. I asked Ford, what am I supposed to do if I am transporting my two grandchildren in the vehicle and it starts on fire. How do I choose which child to get first? No response. These vehicles should be removed from use by Ford and loaner vehicles provided or a full buy back should take place. I only have 11,000 miles on this vehicle and it has been in the shop for more than 30 days for various warranty repairs and multiple recalls. These vehicles are not safe. See pictures attached for factual information from vehicle. I have plenty of detail if you need it. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708405January 2, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Accessory protocol interface module went out screen went dark. No recall on my vin but should be. Problem appeared 12/26/2025 and has been inspected by Peach State Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707609December 29, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707503December 29, 2025
UNKNOWN OR OTHER
Fabric cover of sunroof got detached from rails, so it rolls the fabric to the back of the vehicle leaving the clips hanging and no way to get the sunroof cover reattached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707480December 29, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Escape. The contact received notice of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707474December 29, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
A car started jerking erratically. I put it in, drive or reverse. And the light on the transmission selector would just blink on and off and it would not go in gear when it did finally go in gear. It would not shift out of fourth gear. We'll erratic transmission would not shift cars behind me had to hit their brakes. Because my vehicle would not move very dangerous. I took the vehicle in the Ford. They said it needs a transmission. I've got 65000 miles on this vehicle. It's 5000 miles past a warranty. Warning light did come on. My vehicle is now at an independent transmission shop and they say, I need a new transmission. I don't have the money to fix this. And Ford is wrong if we're not correcting it i will have the documents today. We're ford, it would only give me a small $7000 trade in allowance. Because it needed a transmission. I will be receiving the paperwork from Ford and the paperwork from the transmission shop that has my vehicle. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707108December 26, 2025
FUEL/PROPULSION SYSTEM
There’s an open recall for the fuel injectors for my vehicle. I am currently unable to drive my vehicle because I can not fuel my vehicle. Each time it is fuel the engine light comes on and the vehicle either doesn’t drive or shakes violently and refuses to go. The vehicle isn’t able to pass state inspection as well. My safety is impacted by the vehicle randomly not going/stalling and not able to keep fueled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707093December 26, 2025
FUEL/PROPULSION SYSTEM
My fuel lid will not close causing a check engine light. My vehicle has less than 25k miles but outside of the 3 year limit for the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706940December 24, 2025
ENGINE
Got a dash warning that car was over temperature or something to that effect and had to pull over on a two-lane highway(uphill). This was unsafe because I had to get over to the shoulder as soon as possible and avoid traffic. Vehicle is scheduled to be serviced at my ford dealer but have no outcome yet. I did later on check car with my OBD2 reader and saw a P1285 code which meant the cylinder head was over temperature. Upon further research it appears issue is known by ford and needs to be addressed by SSM 52219 which says head may have metal shavings in it and may need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706845December 23, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Engine light is now on and when i fill my car up with gas it has a stall and takes 3-4 times to turn on. My safety is at risk if this recall is not repaired and my car catches fire. Started a month ago and it's challenging to schedule with Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706397December 21, 2025
ENGINE
A Terrifying Ordeal and a Broken Promise: M.A’s Story A Known Danger Ignored In August 2025, M.A, a [XXX] woman living with Multiple Sclerosis, received a letter from Ford Motor Company. It was a recall notice for her 2022 Ford Escape, warning that a defect in the turbo system could cause engine fires. Despite this known danger, the letter contained a chilling instruction: there was "no recommendation to stop operating the vehicle." Trusting the manufacturer, M.A continued to drive her car—her essential link to independence. A Nightmare on the Road Two months later, in October 2025, that trust nearly cost M.A her life. While driving in Windsor, Ontario, she saw smoke, then flames erupt from under the hood. In a horrifying instant, the engine compartment burst into fire. Paralyzed by panic—a "brain freeze" moment where she couldn't even unlock her door—she was trapped. Only with the help of bystanders was she pulled to safety, where she watched helplessly as her car and everything she owned—clothes, jewelry, two laptops, an iPad, and three suitcases—were consumed by flames. Physical and Emotional Devastation The fire was extinguished, and the car was towed away, but the damage to M.A’s life was just beginning. The traumatic event triggered a severe relapse of her Multiple Sclerosis, worsening her physical disability. The profound stress and sadness have been overwhelming. She is now without a vehicle, struggling daily with lost mobility and independence. Abandoned by the Company at Fault When M.A contacted Ford for help, seeking accountability for the defect they had already acknowledged, she was met with indifference. Customer service representatives, both by phone and on Facebook, directed her only to her insurance company, washing their hands of responsibility for the catastrophic failure their recall had warned about INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11705513December 17, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received a manufacturer recall in August 2025 for NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had been calling the local dealer for updates on when parts would be available for the recall repair and was informed that there were no updates available from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705466December 16, 2025
POWER TRAIN
Will not shift into park. Code is P068A on reader. When it started not going into park, it started shifting really hard between 1st and 2nd gear. When came to a stop, tried to put the vehicle in park and it automatically put the parking brake on. When the shop looked up recalls, they told me Ford had issued a recall that may be related but put a 70,000 mile or 7 year limit on it. My vehicle meets the year limit but is over the mileage so Ford said they would not cover it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705334December 16, 2025
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2024 Ford Escape. The contact stated that while starting the vehicle, the contact noticed that the infotainment system screen display was blank. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the computer processing unit needed to be replaced. The contact stated that the failure had occurred on two different occasions. The manufacturer was notified of the failure, and the contact was walked through the process of resetting the system. No further information was available. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705250December 16, 2025
ELECTRICAL SYSTEM
I received a letter saying that if I charge my battery over 80% it will catch on fire. This is the second battery recall this year saying my car will catch on fire. I couldn't charge my car for 6 months with the first recall and I bought this car because I only drive short distances and use the battery for most daily driving. Having two recalls saying that my car will catch on fire makes me very scared to drive with my wife and son in the car, so I would like to have this vehicle replaced immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704724December 12, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events. Safety Issue Description On or about December 11, 2025, while the vehicle remained in service for unresolved safety system failures, the dealership performed a master reset of the vehicle’s modem/telemetry system. Immediately afterward: •My FordPass access was removed •All historical vehicle alerts and safety warnings were erased •No active alerts are displayed, despite documented prior ADAS failures •The vehicle now shows no alert history, no mileage data, and no retrievable safety logs •The vehicle appears as a new/uninitialized vehicle in the FordPass system This reset occurred without resolving the underlying safety defect and while engineering had previously indicated no fix was available. Systems Affected The loss of telemetry, alert history, and diagnostic logging impacts multiple Advanced Driver Assistance Systems (ADAS), including but not limited to: •Forward Collision Warning •Automatic Emergency Braking •Lane Departure Warning •Lane Keeping Assistance •Blind Spot Warning •Rear Cross-Traffic Warning These systems rely on integrated camera, sensor, and software data that can no longer be verified, reviewed, or audited. Why This Is a Safety Concern The master reset eliminated evidence of prior safety warnings and failures, impairing: •Driver awareness of active or recurring safety conditions •Manufacturer and regulator ability to diagnose or confirm defect behavior •Event reconstruction in the event of a collision or near-miss •Oversight of whether safety systems are functioning as designed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704465December 11, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
The safety-critical driver-assistance systems on my 2024 Ford Escape have remained in a failed state since March 2025. The Blind Spot Detection (BLIS), Cross-Traffic Alert, Park Aid, Pre-Collision Assist, and Front Camera systems all display warnings and do not function reliably. The vehicle has now been in the dealership for over 62 cumulative days for this safety defect, including 38+ continuous days on the current repair order. Ford engineering has taken control of the case and has stated there is no fix available and no estimated timeline for repair. A major electronic module was replaced under engineering direction in November, but the same safety-system faults continue. The vehicle’s alert history and FordPass data have remained frozen and non-updating for months, indicating a continued system-level electronic failure. The vehicle is still at the Ford dealership under engineering control with no repair available, which confirms the defect is ongoing, unresolved, and unrepairable at this time. These persistent failures impact multiple crash-avoidance systems and create a significant safety risk during lane changes, cross-traffic backing, parking maneuvers, and forward-collision situations. I request NHTSA review this as a potential defect trend involving the 2024 Ford Escape driver-assistance systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704401December 11, 2025
UNKNOWN OR OTHER
The bar came loose on my panaromic sunroof the shade has fell back and is off track. My car is a 2022 Ford Escape.I only had my car for two years. I was driving and heard the raddling nose while driving. The two sided adhesive came loose.I shouldn't have to pay for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703944December 9, 2025
EXTERIOR LIGHTING
My issue is with the volume of the turn signal. when you are driving you cannot hear it.On the highway you have no idea that it is on. I almost was in an accident when I was unaware it was on and someone pulled out in front of me Talked with the dealer that stated all 2024 Escapes are they way. It is very unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703065December 4, 2025
ELECTRICAL SYSTEM
Our vehicle has its 4th 12 volt battery since we purchased the car in March, 2024. The first indication that battery is defaulting is the interior lights do not light when driver or passenger door is opened. The 4th battery was installed on Oct. 7, 2025, after car sat for 3 1/2 days in airport parking lot and battery was dead upon our arrival. I believe our safety is at risk when interior lights do not light when entering car at night, because driver remains on street trying to acclimate to no light in car, making driver vulnerable to being hit by traffic not seeing driver. Also, requiring a jump start to the car causes risk to health, having to wait for assistance. Our car interior is black, making problem even worse. The Ford dealers we have used to replace the batteries are aware. Boshears Ford in Marshall, MI, and Lakeview Ford, Battle Creek, MI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape