Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10404457June 4, 2011
ELECTRICAL SYSTEM, EQUIPMENT
PURCHASED A 2011 FORD EDGE WITH SYNC AND MY FORD TOUCH AFTER THE 3RD TIME THE DEALER FINALLY UPGRADED THE SYSTEM ON THE WITH THE 4TH VISIT WITH AN UPDATE,ONLY HAD THE CAR BACK LESS THEN A WEEK AND NOW THE ENTIRE SYSTEM CRASHED NOTHING WORKS AND I MEAN NOTHING TOOK IT BACK TO THE DEALER AND WAS TOLD THERE IS NOTHING THEY CAN DO EXCEPT WAIT FOR FORD TO COME OUT WITH A FIX. SPENT OVER 40,000 FOR A LEMON AND A DEALER THAT DOES NOT CARE. DOES ANYONE HAVE ANY IDEAS THAT COULD HELP ME OUT WILL BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404629May 28, 2011
UNKNOWN OR OTHER
DRIVING AND TRANSMISSION DROPS HARD. I THIS HAS HAPPENED SEVERAL TIMES TYPICALLY WHEN FOOT IT OFF GAS. SAFETY CONCERN AS THE DROP IS SO SEVERE, SOMETIMES IT DOES THIS TWO TO THREE TIMES IN A ROW. VEHICLE TENDS TO BUCK IN EXTREME. DEALER CANT "RECREATE" PROBLEM. DEALER REPLACED THROTTLE BODY AND MOTOR ON 5/19 STILL HAVE ISSUES. VEHICLE WILL BE IN TO DEALER FOR 4TH TIME IN ONE MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402447May 23, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 55 TO 70 MPH WHEN THE ELECTRICAL SYSTEM FAILED. THE CONTACT WAS ABLE TO CONTINUE DRIVING THE VEHICLE AND THE VEHICLE WAS INSPECTED BY THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200 AND THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403177May 20, 2011
SEAT BELTS
REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A FIX AVAILABLE SO THAT THE LATCH END OF THE CENTER BUCKLE CAN BE MOVED OUT OF THE WAY OF WHERE YOU SIT. I CAN'T IMAGINE HOW A PERSON WITH A CAR SEAT WOULD TRY TO USE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402246May 20, 2011
STEERING
DURING ACCELERATION, VEHICLE PULLS TO THE RIGHT WITH STEERING WHEEL TURN TO THE RIGHT. PULLING HAPPENS REGARDLESS OF ACCELERATING FROM STOP OR MOVING. THE HARDER THE ACCELERATION, THE HARDER THE PULL. DURING COASTING AND BRAKING, VEHICLE TRAVELS STRAIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400594May 12, 2011
STEERING
I PURCHASED A 2011 FORD EDGE LIMITED. WITHIN 2 WEEKS I NOTICED THE CAR WAS VEERING TO THE RIGHT. I TOOK THE CAR INTO THE DEALERSHIP AND A 4 WHEEL ALIGNMENT WAS PERFORMED. I HAD TO TAKE THE CAR BACK WITHIN A FEW DAYS AS THE CAR WAS STILL PULLING TO THE RIGHT. A 2ND ALIGNMENT WAS PERFORMED. A FEW DAYS LATER I TOOK IT BACK AGAIN AS THE CAR WAS STILL VEERING TO THE RIGHT. THIS TIME THE SERVICE MANAGER CAME TO ME AND SAID I FOUND THE FIX ON THE FORD INNER COMPANY MEMO. HE THEN PERFORMED A SUB FRAME ADJUSTMENT. THE CAR STILL VEERS TO THE RIGHT AND I TOOK IT IN ONCE AGAIN AND A 3RD WHEEL ALIGNMENT WAS PERFORMED. AFTER EACH WHEEL ALIGNMENT I WAS INFORMED AN ADJUSTMENT WAS MADE, SOMETHING WAS "OUT OF WHACK" I EVEN TOOK A SALESMAN FOR A TEST DRIVE IN A DIFFERENT EDGE CAR FROM THE LOT AND THE CAR VEERED TO THE RIGHT. I HAVE SPOKEN TO THE SERVICE ADVISOR AND SHE HAS MENTIONED THAT OTHER EDGE OWNERS HAVE BROUGHT THEIR CAR IN FOR THE SAME PROBLEM AS WELL AS LINCOLN CUSTOMERS. THERE ARE ALSO SEVERE PROBLEMS WITH THE FORD MY TOUCH SYNC SYSTEM. I HAVE TAKEN MY CAR IN 3 DIFFERENT TIMES FOR UPDATES. I HAVE BEEN TOLD THAT THESE UPDATES WILL NOT FIX THE PROBLEMS AND THAT THERE ARE AT LEAST 6-10 MORE UPDATES NEEDED TO HOPEFULLY FIX ALL THE PROBLEMS. I BELIEVE THE CAR PULLING TO THE RIGHT IS A SEVERE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399340May 6, 2011
STEERING
TL*THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY BETWEEN 10-20 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF. UPON RESTARTING, THE VEHICLE, THE STEERING WHEEL FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PTU ASSEMBLY WAS REPLACED. THE SIMILAR FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE FAILURE BE DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397034April 21, 2011
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393012March 27, 2011
EQUIPMENT, ELECTRICAL SYSTEM
FORD'S SYNC SYSTEM IS A SAFETY HAZARD. IT DOES NOT WORK AS ADVERTISED, CONSTANTLY CRASHES AND IS A GRAVE DISTRACTION FOR DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392438March 22, 2011
EQUIPMENT
2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SYSTEM, WE PICKED UP ONCE AGAIN BY THE DEALER ON 3/21/11 WHERE IT REMAINS, AWAITING AN INSPECTION BY A FORD FIELD SERVICE ENGINEER. THE DEALER INITIALLY RE-PROGRAMMED THE SYSTEM, WHICH FAILED, ATTEMPTED TO UPGRADE THE SYSTEM SOFTWARE TO V2.7, WITH NO SUCCESS AND THEN REPLACED THE APIM (AUDIO PROTOCOL INTERFACE MODULE) 3 TIMES, WITHOUT SUCCESS. AFTER E-MAILS TO KEY CONTACTS AT FORD, WE RECEIVED A CALL FROM FORD'S EXECUTIVE OFFICES, WHO ARE NOW COORDINATION THE FURTHER REPAIR ATTEMPTS. HAVE BEEN ADVISED THAT IF REPAIRS DO NOT REMEDY THE PROBLEM, THAT THEY WILL HAVE TO CONSIDER OTHER ALTERNATIVES. WE ASSUME THAT IS REPLACING THE VEHICLE, BUT THEY WOULD NOT YET COMMIT TO SUCH. THIS ISSUE HAS LEFT US WITH AN ENTIRE LACK OF FAITH IN FORD AND THE QUALITY OF ITS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390213March 15, 2011
ELECTRICAL SYSTEM
BLUETOOTH INOP ,DOES NOT ALLOW CONNECTIVITY AFTER 3.0 MONTHS. WORKED FINE. EVERYTHING ELSE FUNCTIONS CORRECTLY. LOVE THE VEHICLE. HAVE ALREADY TURNED IT OF THEN BACKON. TRIED ANOTHER PHONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386453March 4, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE TOUCH SCREEN AND INSTRUMENTAL PANEL FAILED BY NOT DISPLAYING AN ACCURATE READING OF SPEED TRAVELED, GASOLINE FUEL LEVELS, ETC. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE DEALER WAS UNABLE TO DETERMINE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386011March 1, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE WAS INSTALLED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY WHETHER THE VEHICLE WAS IN MOTION OR AT A COMPLETE STOP. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,050. UPDATED 03/10/11*BF UPDATED 1/4/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383412February 20, 2011
STEERING
MY VEHICLE IS A FORD EDGE 2011. I JUST RECEIVED THIS FLEET VEHICLE IN DECEMBER. RECENTLY (FEBRUARY) NOTICED THE ALIGNMENT WAS DRASTICALLY OFF. IN ORDER TO GO STRAIGHT, THE WHEEL WAS CRANKED ALL THE WAY TO THE LEFT. I TOOK IT INTO FIRESTONE REDONDO BEACH TO GET CHECKED FOR ALIGNMENT WHEN THEY INFORMED ME THAT THERE WAS NO WAY A POT HOLE OR BUMP CHANGED THE ALIGNMENT BY THAT MUCH. THEY STATED THAT THE JAM NUT ON THE LEFT SIDE TIE ROD WAS LOOSE. TO FIX THIS, THIS WAS TIGHTENED AND ALIGNMENT TOE SET. HOWEVER, THIS IS ALARMING CONSIDERING THAT THIS WAS A MANUFACTURING ISSUE. AS STATED BY THE TECHNICIAN, IT WAS CLEAR THAT THE ROD WAS SET BUT NOT ACTUALLY TIGHTENED. THIS COULD HAVE LED TO A SIGNIFICANT ACCIDENT WITH LOSS OF STEERING HAD I NOT GOTTEN IT FIXED IN TIME. THIS WAS DEFINITELY A MANUFACTURING DEFECT AND A SCARY ONE FOR LACK OF QUALITY CHECKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381191February 8, 2011
ENGINE AND ENGINE COOLING
SERVICE ENGINE LIGHT. MY 2011 EDGE WAS 3 WEEKS OLD WHEN THIS LIGHT CAME ON ONE MORNING AND STAYED ON. I WAS INFORMED THAT THEY HAD TO CALL FORD HOTLINE FOR A RESOLUTION AND THEY TOLD THEM TO REPROGRAM THE COMPUTER. 3 MONTHS LATER, MY LIGHT CAME ON AGAIN. I DROPPED MY CAR TO THE DEALER YESTERDAY - SAME THING, HAD TO CALL FORD HOTLINE FOR A RESOLUTION. I STILL DO NOT HAVE MY CAR BACK BECAUSE THE HOTLINE HASN'T RESPONDED. I DON'T KNOW IF THIS IS A SERIOUS ISSUE WITH MY CAR OR WHY THE ENGINE LIGHT KEEPS GOING OFF. IT WORRIES ME THAT SOMETHING IS SERIOUSLY WRONG WITH THIS AUTO I PURCHASED 10/15/10. I ALSO HAVE PROBLEMS WITH THE SYNC CONTROLS GOING WILD - VOLUME STICKS AND GOES OFF OR FULL BLAST - SYSTEM RESETS ITSELF ON IT'S OWN AND GOES BACK TO DEFAULT SCREENS ON EITHER SIDE OF SPEEDOMETER INSTEAD OF WHAT I SELECTED, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381213February 8, 2011
STEERING
2011 FORD EDGE. FROM THE TIME THAT I TOOK POSSESSION OF THIS NEW VEHICLE, IT HAS DRIFTED OR PULLED TO THE RIGHT. IT WILL MOVE ABOUT 5 FEET IN A MATTER OF 50 TO 75 FEET IN MOVING DIRECTION. THE DEALER SHIP SERVICE MANAGER STATES , IT IS IN SPECIFICATION". IN 560 YEARS OF TRAVELING IN MY WORK AND WITH 28 DIFFERENT VEHICLES, I HAVE NEVER HAD THIS SITUATION THAT COULD NOT BE CORRECTED.. ANOTHER STATEMENT BY THE SERVICE MANAGER WAS THAT ANOTHER AUTO LINE OWNED BY FORD MOTOR COMPANY AND THEIR ENGINEERS HELPED TO DESIGN AND ENGINEER THE ALL WHEEL DRIVE SYSTEM OF THIS VEHICLE, THE 2011 FORD EDGE. I HAVE HQD THIS VEHICLE ON TWO DIFFERENT TRIPS ON INTERSTATE HIGHWAYS, A GOOD FLAT SURFACE AND WHEN YOU TAKE YOUR HANDS SLIGHTLY OFF THE STEERING WHEEL, THE DRIFTING STARTS IMMEDIATELY. I ABSOLUTELY BELIEVE THIS IS A FAULT IN THIS CAR AND CAN BE CORRECTED, EVEN IF IT REQUIRES A RECALL. WHEN I HAD MY CAR IN THE DEALER SERVICE DEPARTMENT AND THE SERVICE MANAGER DROVE THIS VEHICLE, HE CAME BACK TO THE DEALERSHIP, TOOK ANOTHER BRAND NEW FORD EDGE OFF OF THE LOT AND WE RODE IN IT AND IT DID THE SAME THING, DRIFTING OR PULLING TO THE RIGHT, THEREFORE THE REASON I BELIEVE FOR HIS STATEMENT THAT THE CAR WAS IN ITS "TOLERANCE". THE VEHICLE PURCHASED AT KEN WILSON FORD, DEALERSHIP, IN CANTON, NORTH CAROLINA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380973February 7, 2011
STEERING
TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHEN DRIVING THE VEHICLE, IT WOULD DRIFT SHARPLY TO THE RIGHT IF HIS HANDS WERE NOT ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT IT OCCURRED WHEN A VEHICLE WAS EQUIPPED WITH ALL-WHEEL DRIVE. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380359January 28, 2011
STEERING
VEHICLE PURCHASED NEW, DRIVEN 890 MILES IN FIRST TRIP. VEHICLE HAS DRAMATIC PULL TO THE RIGHT. CONSTANT LEFT STEERING INPUT FOR VEHICLE TO REMAIN ON ROADWAY. DEALER ADJUSTED ALIGNMENT , BUT WAS NOT ABLE TO CORRECT. DEALER AND FORD REPRESENTATIVE INDICATE THAT THAT IS THE LIMIT OF THE DESIGN AND FORD IS UNABLE TO CORRECT THE PULL. COMPLETE ATTENTION AND GRIP ON THE STEERING WHEEL WITH CONSTANT LEFT INPUT IS VERY TIRING AND POTENTIALLY DEADLY AS A NEAR MISS OF A PARKED CAR ON AN I-20 AT NIGHT WAS EXPERIENCED. JUST A SLIGHT INATTENTION OF THE LEFT INPUT CAUSED THE CAR TO DRIFT OUT OF THE TRAVEL LANE AND ONTO THE EDGE OF THE SHOULDER. THIS WILL ULTIMATELY CAUSE SOMEONE TO LOSE THEIR LIFE OR BE INJURED. AS SPEED INCREASES TO HIGHWAY SPEEDS THE REACTION TIME TO MAKE CONSTANT CORRECTIONS IS REDUCED. NUMEROUS INSTANCES OF THE RIGHT PULL HAVE BEEN DOCUMENTED TO FORD DEALERS FROM 2007. FORD HAD ISSUED A TSB IN 2008 BUT THIS DID NOT FIX OR CORRECT THE DESIGN DEFICIENCY. NO CASTER ADJUSTMENTS ARE PROVIDED IN THE FRONT WHEEL DRIVE AXLE, ONLY TOE ADJUSTMENTS. IMPROPER TOE ADJUSTMENTS CAN BE ACHIEVED BUT SIGNIFICANT TIRE WEAR IS INDUCED. THIS TOE ADJUSTMENT HAS TO BE READJUSTED TO AN OUT OF TOLERANCE CONDITION EVERY TIME A TIRE SET IS CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370847December 15, 2010
VISIBILITY
SYNC/MY TOUCH CONSOLE ON 2011 FORD EDGE LOCKS UP OR GOES DEAD. THERE IS NO WAY TO ACTIVATE THE WINDSHIELD DEFROST WITHOUT THE TOUCH SCREEN. DEALERSHIP SERVICE DEPARTMENT HAS BEEN UNABLE TO UNLOCK SCREEN. THIS PROBLEM HAS BEEN WIDELY REPORTED ON OWNERS WEBSITE FOR THE 2011 EDGES, BUT FORD DOES NOT SEEM TO HAVE A FIX FOR IT. IT IS WINTER AND I NEED TO RUN DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368439November 30, 2010
EQUIPMENT
I HAVE OWNED A 2011 FORD EDGE NOW FOR ALMOST 2 MONTHS, THIS CAME WITH THE MYFORD TOUCH SYSTEM WITH SYNC SERVICES. THIS SERVICE HAS YET TO WORK. AFTER HAVING THE DEALER HAVE IT FOR A DAY, THEY COME BACK AND SAY ITS A FORD PROBLEM THAT THEY ARE LOOKING INTO. I CALL SYNC SERVICE AND THEY SAY THE DEALER ONLY HAS TO FLASH THE MEMORY AND THIS WILL FIX IT. THE DEALER DOESN'T HAVE THE TOOLS TO DO THIS YET. I WAS EVEN TOLD TO TAKE IT TO ANOTHER DEALER AND THIS IS HOW I FOUND OUT THEY NEED TO ORDER CABLES. THEY STILL HAVE NOT GOT THESE AND I WAS TOLD EVEN AFTER THEY GET THEM NOW, NOT TO WORK ON ANY VEHICLES TILL FORD GETS A FIX FOR IT. WHY WAS THIS SYSTEM EVEN PUT INTO THE MARKET IF THEY HAVE THESE ISSUES!!! HOW MUCH LONGER DO WE HAVE TO WAIT ON THIS AND WHAT KIND OF RESTITUTION SHOULD BE GIVEN TO THE PEOPLE WITH THIS VEHICLE THAT WAS BOUGHT WITH THIS SYSTEM THAT DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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