Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11622813October 30, 2024
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2013 Ford Edge. The contact stated that the vehicle had previously been involved in a crash due to brake failure, which caused him to lose control of the vehicle and crash into the guardrail. The air bags did not deploy. The contact stated that the front passenger side seat belt, door, fender, tire, CV joint axle, bumper, bumper cover, headlights, and grill had been replaced. A police report was filed. The contact suffered neck pain, and medical treatment was received. The contact stated that the failure recurred while driving at an undisclosed speed; the brake pedal was extremely firm while depressed and made a hissing sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the air bag module was reset. The contact was informed that there was no brake failure. The vehicle was then taken to Simmons-Rockwell Ford, Inc. (1160 Co Rd 66, Hornell, NY 14843), and the contact was informed that the VIN was included in the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster); however, the vehicle exceeded the mileage limitations. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11621258October 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brake pedal became firm while depressed. There was no warning light illuminated. The contact stated that excessive effort was needed to stop the vehicle. The vehicle was taken to an independent mechanic who discovered that there was leak in the brake line that needed to be repaired. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620930October 21, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, ELECTRICAL SYSTEM
I currently have an few issues to report. When I press on the brakes, they make an air whistling sound and there’s nothing noticeably wrong with them. I’m also having problems with electrical on my screen and it won’t always connect with my phone and it also delays on the screen when it’s powering on or off. My tires have been leaking air since I purchased my vehicleand when I took it in, they said Ford mechanics said they sealed the valves but right when I got it back, it gave me a warning that I had low air pressure in my tires once again and my vehicle tires appeared like they were still low on air. I constantly have to fill them with air when I drive it. Every day they leak. But my biggest concern is the electrical and the brakes. I don’t know the exact date on when the electrical started acting up. I’m also curious if there’s been a recall on anything to do with the defrost on the windows because my windows do not defrost very well in our cold climate. I’m also wondering about the headlights. They seem like they’re not bright enough we’re just strange because they’re clear and there’s nothing obstructing them that’s noticeable. For safety I believe they should be a lot brighter than they are. I have not been in any car accidents and no one hit my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620577October 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power inadvertently. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the turbo had failed. The vehicle was not repaired. No further information was provided. The manufacturer was notified of the failure, but no assistance was provided . The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620330October 17, 2024
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floor and the brake pedal was stiff. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS and brake booster. The contact was informed that the ABS and the brake booster needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the failure had been present for a year, however, the brakes were replaced and the failure reoccurred. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under the Customer Satisfaction Program 13N02, which had a similar failure description. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619806October 15, 2024
SERVICE BRAKES
The break pedal goes almost to the floor when trying to stop .It started about a year ago when I had new brake pads put on . It seemed to do ok for awhile and it started again and kept getting worse .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619141October 10, 2024
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to respond as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618018October 4, 2024
SERVICE BRAKES
Brake pedal very hard, lots of pressure to stop vehicle. Has been inspected by a certified mechanic. To be checked out by local Ford dealership Oct. 8,2024 No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616759September 27, 2024
SERVICE BRAKES
I constantly heara hissing sound when breaking. Sometimes my break pedal goes all the way down inorder to stop. My Abs light comes on. I have had it repaired once. Its happened again. I'm being told it's the break booster and needs repair once again. This is a severe safety issue. It's a constant issue with hydraulic or breaks, including break booster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615178September 18, 2024
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor, and the vehicle did not immediately stop, causing the braking distance to become extended. The contact stated that the failure was intermittent. The vehicle was taken to the local mechanic who diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not eligible for the manufacturers extended warranty coverage for the failure. The failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615206September 18, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
The contact owns a 2013 Ford Edge. The contact stated while starting the vehicle, the messages that the front driver's side door was ajar, and to shift to park(P) were displayed. The contact stated that upon slamming the front driver's side door several times, the vehicle responded as needed. The vehicle was taken to an independent mechanic, where the contact was informed that the failure could be related to the door latch assembly or to the electrical wiring. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an unknown recall. The failure mileage was approximately 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614450September 13, 2024
SERVICE BRAKES
My vehicle's brakes went completely soft, brake pedal to the floor. This is because of the "customer relationship program", aka the recall that apparently is not a recall. The issue is the "Brake Booster", where there is a small tear in the diaphragm responsible for braking. There was no warning and the problem has been reproduced multiple times according to online forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614210September 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the brake booster needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 107,761.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613221September 7, 2024
SERVICE BRAKES
The brake booster has failed. When I depress the brake pedal it pushes almost to the floor before any braking occurs. The car is still able to brake, but this slight delay can pose a risk to safety if the car needs to be slowed quickly. The problem occurs constantly during driving. I have brought the care to the dealership to see if it was covered under the 13N02 customer satisfaction program, but they said my VIN indicated it was not. This problem is described exactly the same in the 13N02 recall and I believe my vehicle should be covered. There have been no warning lamps or signals for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613031September 6, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal was spongy and depressed nearer to the floorboard. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the brake booster, front brake pads, and brake master cylinder had failed and needed to be replaced. The brake booster, front brake pads, brake master cylinder, and approximately six other parts had been replaced. The brake pedal had become loose, causing the brake pedal to depress lower than before. The vehicle had been taken to an independent mechanic where it was diagnosed that the rear brake shoes had failed and needed to be replaced. The vehicle had been repaired. The brake pedal had gradually become more loose almost going to the floor. The vehicle had been returned to the independent mechanic where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612584September 4, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Ford Edge. The contact stated that after arriving at her destination, the check engine warning light illuminated. The contact stated upon further inspection, she noticed a leak coming from the engine compartment. The vehicle was taken to a local independent mechanic who advised the contact to take the vehicle to a local dealer for assistance. The vehicle was taken to a local dealer where it was diagnosed and determined that the water pump had failed, and that the front of the engine and the timing belt needed to be removed to reach the parts needed to be replaced. Additionally, the bearing behind the water pump needed to be replaced. The vehicle was not repaired due to the costs. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612251September 3, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Tire Pressure Sensor Fault (TPS) Hissing sound when applying brakes. Brake pedal is hard and very difficult to bring the vehicle to a complete stop. When parked or at a traffic light you constantly hear air being released and vehicle will boggle for a few seconds then stall on me. When I bring the vehicle to a stop I have to put it in park, and pump my brakes to stop the air from leaking to prevent it from stalling on me. Over all the vehicle is a huge safety concern and a hazard to have on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611683August 29, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Ford Edge. The contact stated that upon entering the vehicle, the door-ajar warning light illuminated, after which the message, "Please Shift to Park" was displayed. The contact also stated that the interior lights remained illuminated continuously, greatly reducing nighttime visibility due to interior light reflections. The vehicle was taken to the dealer, who diagnosed a failure with the door switch. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N09. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611347August 28, 2024
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal needed to be depressed to the floorboard to stop the vehicle. The contact stated that the failure became persistent. The contact stated that the check engine warning light illuminated but then deactivated independently. The vehicle was taken to the independent mechanic and the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 115,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611232August 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that when the brake pedal was depressed, there was an abnormal whistling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact that the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the brake booster. The contact was informed that the failure was linked to Customer Satisfaction Program: 13N02, Extended Warranty Coverage on Brake Booster. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge