Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11487700October 3, 2022
SERVICE BRAKES
I noticed one morning driving to work that when I applied the brakes the pedal became a little bit harder to push to get the same amount of braking action. When I got to work I had the mechanic there take a look at the car because I was worried about driving it home. He checked all of the brake system and could not find a problem. He took it for a test drive and said the brakes worked fine. I drove it home and no problem. A few days later I'm on the way to work and as I approached an intersection the light changed and I applied the brakes and this time the pedal went down closer to the floor and by the time I stopped my car was 1/2 way into the intersection. If a car had been in front of me I would have been in an accident. Again the mechanic looked it over and while he was driving it did it to him one time. He stated in his 45 years as a mechanic he had never seen one where the brakes work fine, then lose power brakes, and then they work fine for awhile. You can't know when it's going to happen. You can drive it for a week and it's fine and then it will do it. The mechanic did some checking and found out that Ford knows about the issue and offered a Customer satisfaction program where they extended the warranty coverage to 150,000 miles or 10 years. This car is a 2011 Ford Edge so it is 11 years old but it only has 98,000 miles. During the Covid 19 shutdown the car was hardly driven for 18 months. Ford says it's out of warranty. How is a failing brake booster NOT a safety recall? The mechanic said brake boosters rarely if ever need replacing and certainly not before 100,000 miles. I can't afford the cost of the repair because gas prices. Is it going to take people being killed in crashes before Ford is forced to recall the car? Brakes are the most important system on the car along with steering. The brake booster randomly not working increases the stopping distance and when it quits your reaction is to push real hard and then the brakes grab.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487160September 29, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The door Ajar is not indicating door is shut therfore I am unable to lock door also dome lights remain on draining battery. I have tried cleaning out area it helps sometimes then goes back to not working. This is a safety issue for me and my kids as I cannot lock my vehicle and my vehicle will not lock making it unsafe while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487002September 28, 2022
SERVICE BRAKES
Valve inside Hydraulic Control Unit is sticking causing a soft and quickly fading brake pedal making it extremely difficult to stop quickly to avoid an accident. This is a serious problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484368September 14, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving the car on the highway, the upper panoramic roof glass violently exploded and sent shattered glass to the following cars. The sudden explosion diverted my attention to the red which would have caused a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483378September 7, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 20 MPH, the brake pedal was depressed but failed to respond. The contact stated the brake pedal was depressed again and responded but the vehicle was still in motion. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the brake booster needed to be replaced. The vehicle was taken to a local dealer who confirmed that the brake booster needed to be replaced. The dealer informed the contact that the brake booster warranty had expired. The contact stated that the vehicle was at the dealer waiting parts for the repair. The manufacture was not made aware of the failure. The approximate failure mileage was 53,000. The contact stated that when they purchased the vehicle, the part was already on recall. The contact was like a reimbursement for paying to replace the defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481724August 29, 2022
SERVICE BRAKES
Brakes must be pumped to make a good grab. My mechanic informed me several cars like mine have had the same issue. New master cylinder and booster are needed. Making this report in case this becomes an issue for other Ford Edge owners. The brakes have always been this way since I bought the vehicle, two years ago. The issue has just gotten worse and I took it to my mechanic on the date listed below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480755August 23, 2022
ENGINE
I am writing to you today to make you aware of a situation that occurred with my 2011 Ford Edge. On June 14, 2022 my husband and I embarked on a trip to Maine. Halfway through the trip our check engine light came on and heating warnings went off - we immediately pulled over and had the car towed to the nearest mechanic. He diagnosed our water pump was leaking causing the engine and oil to fill with coolant. This caused coolant to flood the engine and cause it to seize. We were on the Mass Turnpike and couldn't go anywhere except to the side of the road. It was an extremely busy road and very dangerous. We towed the car to our mechanic at home and he agreed with the diagnosis and found that there would be no way to save our engine. He believed that the car was in good condition otherwise and it would be beneficial to replace the engine to extend the life of the vehicle. We have always kept up with routine maintenance of our vehicles, including my Ford Edge. Therefore we ended up replacing our entire engine and radiator that was damaged from the failed water pump. I sent a letter to Ford requesting assistance in replacing this engine and I was recommended by the customer service agent to file this report with you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479750August 17, 2022
SERVICE BRAKES, BACK OVER PREVENTION
The contact owns a 2011 Ford Edge. The contact stated while her husband was driving at 20 MPH and coming to a stop, the brake pedal was depressed but failed to respond. The contact's husband pumped the brake pedal several times and the vehicle stopped. The contact stated that the failure reoccurred while driving. Additionally, the contact stated that rearview camera image was distorted. The vehicle was taken to the dealer where it was diagnosed that the brake booster master cylinder and the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479573August 16, 2022
SERVICE BRAKES
I went to stop at Kwik Star and stepped on brake and there was significantly diminished stopping power. Because of the curbed sidewalk in front of the building was able to stop. The remainder of my trip home I allowed more stopping distance and was able to return vehicle to my house. I did call my local repair shop and the Power Brake Booster assembly was diagnosed as the issue and replaced on 8/12/2022. The mileage on my vehicle is 79963
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479319August 15, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brakes failed to stop the vehicle immediately. The vehicle was able to stop after it drove over a pothole that prevented it from going into a ditch. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The dealer informed the contact that the brake booster needed to be replaced; however, the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster) had expired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479347August 15, 2022
ELECTRICAL SYSTEM
Purchased a FORD Edge 2013 on July 27th 2022, from day one, the door ajar light will not go off. We have shut the door, slammed the door, and it still stays on. This is causing the car alarm to go off randomly and the battery is getting weak. We have taken it to FORD and they want $500 to fix the issue. This should be a RECALL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471149June 27, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated on the instrument. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471013June 26, 2022
EXTERIOR LIGHTING
Passenger door ajar light stays on and doors won't lock, and the exterior lights come on when the car is parked and not running They had a recall for the drivers side door latch, but not for the passenger side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469466June 15, 2022
SERVICE BRAKES
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 20 MPH in moderately rainy conditions and coming to a stop, an unknown yellow warning light illuminated. The contact depressed the brake pedal and felt no braking power. The contact depressed the brake pedal to the floorboard. The contact said that the vehicle slid like it was on the ice. The contact started pumping the brake pedal and eventually recovered some braking power. The contact stated that the brake pedal was soft and she returned to the residence. The failure recurred and the contact drove the vehicle to a dealer. The dealer diagnosed the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468454June 9, 2022
SUSPENSION, WHEELS:HUB
The contact owns a 2011 Ford Edge. The contact stated that while turning the steering wheel in either direction, a clunking noise was coming from the front of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front driver’s and passenger’s side axle, cv joint, and wheel hub assembly had failed and needed to be replaced. The vehicle was repaired but the failure had reoccurred. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466845May 31, 2022
SERVICE BRAKES
Brakes require immense force to stop putting myself and others around me at risk. I have an upcoming appointment for dealer to evaluate No warning lamps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465196May 18, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 30 MPH, the brake booster became inoperative and the vehicle lost proper braking functions. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with brake failure. The vehicle was repaired; however, the failure recurred several times. The contact also experienced several failures with the brake calipers. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464270May 11, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield exploded. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464071May 10, 2022
ELECTRICAL SYSTEM
My door ajar light keeps coming on and causing my interior lights to stay on for long periods of time. Today it finally drained my battery. Also when the door ajar light come on, I cannot lock my doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463827May 9, 2022
ENGINE
The Water Pump in my 2011 Ford Edge failed causing catastrophic engine failure. The failure occurred while I was driving on the highway and I lost my power steering and brakes. The engine was inspected at a private service center where I was told that the water pump had caused the engine to seize and the vehicle would need a new engine. Prior to the failure, there were no warning messages or symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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