Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10555042December 6, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554910December 5, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DOOR AJAR WARNING LIGHT COMES ON AND STAYS ON, DOOR HAS TO BE REPEATEDLY OPENED AND CLOSED NUMEROUS TIMES IN ORDER TO CORRECT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554945December 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO INDEPENDENTLY DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553757November 25, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER DOOR AJAR WARNING CONSTANTLY ON. REQUIRES YOU TO SLAM THE DOOR SOMETIMES UP TO TEN OR MORE TIMES BEFORE THE CAR WILL FINALLY RECOGNIZE THE DOOR IS CLOSED. INTERIOR LIGHTS WILL REMAIN ON WHICH I AM AFRAID WILL LEAD TO A DEAD BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553279November 21, 2013
POWER TRAIN, FUEL SYSTEM, GASOLINE
WHILE TRAVELING AT APPROXIMATELY 30 MILES PER HOUR, THE CAR SUDDENLY STALLED, ALTHOUGH IT WOULD MOVE AT A VERY SLOW SPEED AT A ROUGH IDLE, MAYBE 1 MILE PER HOUR, NO MATTER HOW HARD THE ACCELERATOR WAS DEPRESSED. SIMULTANEOUSLY, A YELLOW WRENCH WARNING LIGHT APPEARED. I PULLED INTO A PARKING LOT AND LET THE ENGINE RUN, IT REMAINED RUNNING ROUGH AT A VERY SLOW SPEED. I CONTINUED FOR ABOUT A MINUTE, THEN SHUT THE ENGINE OFF. AFTER RESTART, THE CAR RAN NORMALLY WITH NO WARNING INDICATORS. I TOOK THE CAR TO A FORD DEALER WHERE THEY COULD NOT REPRODUCE THE PROBLEM, AND WAS TOLD THAT BECAUSE I SHUT THE CAR OFF, ANY ERROR CODES WERE CLEARED. THEY COULD ALSO NOT PERFORM A REPAIR IF THEY DID NOT KNOW THE CAUSE, ALTHOUGH THEY SAID IT IS PROBABLY THE THROTTLE BODY. WITHOUT ERROR CODES, THERE WAS NOTHING THEY COULD DO. THIS IS A SAFETY PROBLEM, I WAS FORTUNATE TO NOT BE ON THE HIGHWAY GOING 60 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551957November 12, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE AUTOMATIC DOOR SYSTEM WAS DEFECTIVE AND WOULD READ THAT THE DOOR WAS OPEN WHEN IT WAS CLOSED, AND READ THAT THE DOOR WAS CLOSED WHEN IT WAS OPENED. AS A RESULT, THE AUTOMATIC DOOR LOCK SYSTEM WOULD NOT ENGAGE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 36,000. UPDATED 12/20/*CN THE DEALER REPLACED THE DOOR LATCH. UPDATED 12/16/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551707November 10, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
WHEN DRIVING WRENCH SYMBOL COMES ON DASH . CAR LOSSES POWER .WHEN PRESS ON GAS CAR DOES NOT MOVE . RPM GAUGE GOES CRAZY (UP AND DOWN ).HAVE TO PULL OVER .SHUT CAR OFF .RESTART ENGINE. DRIVE CAR UNTIL IT LOSSES POWER AGAIN WITHOUT WARNING. VERY DANGEROUS. SOMEONE IS GOING TO DIE THIS PROBLEM NEEDS TO BE LOOK AT .IT IS GOING TO HAPPEN IN AN INTERSECTION ,ON A TURN , ON RAILROAD TRACKS .ONLY THE CAR KNOWS WHEN IT IS GOING TO LOSE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550766November 4, 2013
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
1.THE WINDOW MOTOR HAS MALFUNCTIONED SINCE I BOUGHT THIS CAR AND HAS BEEN REPLACED TWICE UNDER WARRANTY BUT SAME ISSUE CONTINUES. WHEN YOU CLOSE THE DRIVER WINDOW IT AUTOMATICALLY COMES RIGHT BACK DOWN, AND TAKES MANY ATTEMPTS TO MANIPULATE THE WINDOW TO ACTUALLY CLOSE. 2.MY DOOR AJAR LIGHT INDICATOR CAME ON WHILE DOOR WAS CLOSED. IT LEAVES THE INTERIOR LIGHT ON BECAUSE OF FALSE READ INDICATOR. THAT STARTED A NUMBER OF ELECTRICAL MALFUNCTIONS, INCLUDING DOOR LOCKING ISSUES. WHILE DRIVING WITH MY 2 YEAR OLD GRANDCHILD, SHE OPENED THE DOOR BY HERSELF DURING TRAVEL BECAUSE THE DOORS WILL NOT LOCK DURING TRAVEL.(SHE WAS IN A CERTIFIED CAR SEAT, NEVERTHELESS IT WAS TERRIFYING AND IS A SAFETY ISSUE). I HAD MY VEHICLE IN FOR THIS "LATCH MALFUNCTION" IN SEPTEMBER 2013. THE PART WAS ON BACK-ORDER FOR 6 WEEKS. (THIS IS SUSPICIOUS THAT I AM NOT THE ONLY EDGE OWNER WITH THIS ISSUE). I DID CALL FORD CUSTOMER SERVICE, WHO POLITELY SAID THEY WOULD DOCUMENT MY COMPLAINT. THANKS FORD. THIS IS AN ABSOLUTE SAFETY ISSUE. I HAVE ALSO OWNED FORDS FOR MANY YEARS WITH NO PROBLEMS. THE FORD EDGE IS FLAWED BADLY, AND FORD WILL ONLY DOCUMENT YOUR COMPLAINT. THEY WILL NOT RESOLVE OR TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550806November 4, 2013
LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR HANDLE INSIDE OF THE DRIVER'S DOOR FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 35,538. UPDATED 12-30-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549547October 25, 2013
POWER TRAIN
OUR 2011 AWD FORD EDGE IS HAVING AN ISSUE THAT IT RANDOMLY LOSES ACCELERATION WHILE DRIVING AND A WRENCH WARNING WILL THEN SHOW UP AS WELL AS AWD OFF WARNING SIGN, AT THE SAME TIME RPM GAUGE WILL FLUCTUATE. THE CAR WILL GO LIMP AND HESITATE UNTIL IT'S IN A SAFE AREA TO STOP THEN PUT IN PARK AND RESTART, THEN IT WILL DRIVE NORMAL UNTIL THE NEXT THE OCCURRENCE. WHICH YOU WILL NEVER KNOW WHEN. THIS HAS HAPPEN 3 TIMES WITHIN THE LAST WEEK. WE HAVE FOUND THAT IT'S BECOME A SAFETY CONCERN AND A LIFE THREATENING ISSUE THAT IT RANDOMLY BECOMES UNRESPONSIVE WHILE ON THE ROAD. FORD DEALER STATE'S THAT THERE'S NOTHING WRONG AND THAT THEIRS NO CODES ON THE VEHICLE. SINCE MY FAMILIES LIVES ARE AT RISK, WITHOUT ANY ATTEMPT TO REPAIR I'VE DONE SOME RESEARCH MYSELF. IT'S SEEMS MORE THAN OBVIOUS THAT THERE'S AN ISSUE AFTER REVIEWING JUST A FEW OF THOUSANDS AMONG THOUSANDS OF COMPLAINTS REGARDING THE SAME ISSUE THAT I'M HAVING WITH MY 2011 FORD EDGE. THIS ISSUE HAS NOT ONLY BECOME A SAFETY ISSUE IT HAS ALSO BECOME AN INCONVENIENCE TO MY SPOUSE AND FAMILY. I ASK THAT YOU FORD SERVICE TEAM MAKES EVERY ATTEMPT TO NOT PUT ANYONE'S LIFE AT RISK. WITHOUT ANY ATTEMPT THEIR WILL BE NO RELIEF OR REASSURANCE THAT I OR MY FAMILY CAN FEEL SAFE IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549360October 24, 2013
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
DRIVING DOWN THE ROAD, THE VEHICLE SUDDENLY LOST POWER AND THE GAS PEDAL BECAME UNRESPONSIVE. "SEE MANUAL" WARNING LIGHT WITH A WRENCH ICON CAME ON. PULLED CAR OVER, AND RESTARTED THE VEHICLE AT WHICH TIME THE CAR DROVE NORMALLY. TOOK IT TO LOCAL DEALERSHIP, WHERE THEY WERE UNABLE TO PULL THE ERROR CODE. CONTINUED DRIVING VEHICLE AND ERROR OCCURRED INTERMITTENTLY. TODAY, OCCURRED TWICE ON MY DRIVE IN TO WORK (5 MILES), THE SECOND TIME THE "CHECK ENGINE" LIGHT CAME ON. TOOK VEHICLE TO AUTOZONE, THEY PULLED A P2111 CODE. HAVING THROTTLE BODY SERVICED TOMORROW AT LOCAL REPAIR SHOP. THE LAST TIME THIS HAPPENED TODAY WAS IN AN INTERSECTION - VERY NEARLY CAUSED AN ACCIDENT. THIS THROTTLE BODY FAILURE SEEMS TO BE A COMMON ISSUE. I FIND IT VERY CURIOUS THAT THERE HAS NOT BEEN A RECALL YET AS THIS IS CLEARLY A WIDESPREAD ISSUE AND IT IS CLEARLY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548649October 21, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER'S DOOR SENSOR FAILED - CAR WON'T SENSE THAT THE DOOR IS CLOSED WHEN IT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547997October 15, 2013
POWER TRAIN, ENGINE
WHILE DRIVING THE ALL WHEEL DRIVE SHUTS DOWN AND YOU HAVE NO POWER. I SHUT THE ENGINE OFF AND RE-START. IT WORKED FOR ABOUT 100 YARDS AND DID IT AGAIN. IT DID THIS 7 TIMES IN LESS THAN 10 MILES. IT DID NOT DO IT AGAIN FOR ABOUT 10 DAYS. THEN IT DID IT 5 TIMES IN LESS THAN 2 MILES. IT HAPPENS AT VARIOUS SPEEDS. BOTH IN MANUAL AND AUTOMATIC. THIS PAST WEEKEND IT HAPPENED ANOTHER 3 TIMES WHILE OUT OF TOWN ON A MINI-VACATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547469October 10, 2013
POWER TRAIN, ENGINE
WHILE MAKING A TURN THE VEHICLE SUDDENLY STALLED OUT WITHOUT WARNING, LUCKILY THE CAR COMING TOWARDS ME SLOWED IN TIME AND I WAS ABLE TO COAST TO THE MIDDLE LANE. CHECK ENGINE LIGHT APPEARED AND ALSO A WRENCH SYMBOL. AFTER A FEW MINUTES I RESTARTED THE CAR AND IT DID TURN ON, I WAS DRIVING WITHOUT ISSUES, WHEN GOING 45 MPH THE VEHICLE SHOOK AND AGAIN STALLED OUT. HAVING MY 1 YEAR OLD SON IN THE CAR WAS VERY FRIGHTENING, I WAS TERRIFIED I WOULD BE HIT BY ANOTHER VEHICLE AS THE EDGE SUDDENLY TURNS OFF WITH NO WARNING. BEING WE LIVE IN A SOMEWHAT RURAL AREA AND HAVING MY SON, I WAS DETERMINED TO MAKE IT HOME, WHICH THANK GOODNESS I DID SAFELY, UNFORTUNATELY AFTER STALLING OUT 2-3 MORE TIMES. MY HUSBAND TOOK THE EDGE TO THE DEALERSHIP TODAY WHICH THEY CLAIM IT IS THE THROTTLE BODY, AND SINCE WE DO NOT HAVE THE EXTENDED WARRANTY IS $800. AFTER SEEING THESE OTHER POSTS IT SEEMS THAT THERE SHOULD BE A FORD RECALL. THANKFULLY NO ONE WAS HURT, BUT IT CAN LEAD TO A FATALITY IF THE EDGE STALLS ON THE FREEWAY OR BUSY ROAD, ITS VERY SCARY. I PURCHASED A NEW CAR TO FEEL SAFE AND TO HAVE MY SON SAFE, I FEEL FAR FROM AND I WANT NOTHING BUT TO GET RID OF THIS VEHICLE. SOMETHING NEEDS TO BE DONE. VIN UNAVAILABLE AS MY CAR IS STILL AT THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547310October 8, 2013
STRUCTURE:BODY:DOOR
WE WENT TO GET IN THE CAR, CLOSED THE DOOR AND THE DRIVER DOOR AJAR WARNING CAME ON WITH THE DOOR CLOSED. IT DOES ON OCCASION GO OFF TEMPORARILY THEN COMES BACK ON. WAS TOLD BY DEALERSHIP THAT FORD HAS KNOWN ABOUT PROBLEM FOR ABOUT A YEAR. IF THIS IS THE CASE THERE SHOULD BE A RECALL FOR THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546510October 2, 2013
STRUCTURE:BODY
THE DRIVERS SIDE DOOR AJAR SENSORS HAVE BEEN CAUSING PROBLEMS FOR THE PAST MONTH. THEY ARE COVERED UNDER MY WARRANTY, HOWEVER I HAVE TO PAY A $100 DEDUCTIBLE TO GET THIS FIXED. THE REPRESENTATIVE, JOHN, SAID THAT FORD HAS ISSUED A NOTICE ABOUT THEM HOWEVER NO RECALL. HE SAID THERE ARE A LARGE NUMBER OF CARS EXPERIENCING THIS ISSUE... SO I'M CONFUSED ABOUT WHY THERE IS NOT A RECALL. PLEASE HELP. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546544October 2, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT TURNED THE ENGINE OFF AND RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE WITHOUT A FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE THROTTLE BODY WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545707September 27, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING IN TRAFFIC AT APPROXIMATELY 40 MPH, THE ENGINE SUDDENLY WENT INTO SAFE MODE AND THE VEHICLE SLOWED CAUSING FOLLOWING TRAFFIC TO TAKE EVASIVE ACTION TO AVOID THE CAR. ALTHOUGH IT WAS DIFFICULT IN TRAFFIC, I WAS ABLE TO MOVE TO THE RIGHT LANE AND THEN INTO A GAS STATION PARKING LOT WITHOUT SIGNIFICANT INCIDENT. I SHUT THE ENGINE DOWN AND RESTARTED. THE WRENCH ALARM WAS GONE AND THE ENGINE RAN NORMALLY. I DROVE TO A DEALERSHIP WHERE A THROTTLE BODY ISSUE WAS DIAGNOSED. THE TOTAL FEE WAS $500 AND THE VEHICLE STILL DROVE NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544949September 23, 2013
SERVICE BRAKES
AT 44460 MILES THE ABOVE PARTS WERE REPLACED AND NOW ON SEPTEMBER 23, 2013 SOME OF THE SAME PARTS HAVE FAILED AGAIN. THE COST OF THE ORIGINAL REPAIR WAS $410.62. I BELIEVED AT THE TIME OF THE ORIGINAL REPAIR THAT ALL OR A GOOD SHARE OF THE COST SHOULD HAVE BEEN COVERED BY FORD!!! THERE DEFINITELY A PROBLEM WITH THESE BRAKES. SCRAPE, SCRAPE, SCRAPE!! THERE NEEDS TO BE A DESIGN CHANGE IN THE BRAKE PARTS. OUR OTHER CARS HAVE NOW BRAKE PROBLEMS SUCH AS THE ABOVE. FORD NEEDS TO OWN UP TO THE FACT THAT THEY HAVE A POOR DESIGN OR A POOR SELECTION OF COMPONENTS. OTHER THAN THE ABOVE, I HAVE BEEN VERY SATISFIED WITH THE EDGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544717September 21, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
WHILE DRIVING AROUND 65MPH, THE VEHICLE SUDDENLY WENT INTO "LIMP" MODE WITH NO ABILITY TO MAINTAIN SPEED. I WAS ON A 3 LANE BRIDGE WITHOUT A SHOULDER AND IT WAS DIFFICULT TO NAVIGATE THE VEHICLE SAFELY THROUGH TRAFFIC FROM THE FAR LEFT LANE, ACROSS THE BRIDGE, AND ONTO THE UPCOMING SHOULDER. THE RED "WRENCH" LIGHT CAME ON ALONG WITH THE "AWD" LIGHT. PRESSING THE GAS PEDAL HAD NO IMPACT TO RPM'S (WHICH STAYED AROUND 700RPM). BRAKE SCREECHING FROM ANOTHER VEHICLE WAS HEARD AS MY VEHICLE COASTED ACROSS THE 2 LANES OF TRAFFIC. AFTER COMING TO A STOP, I TURNED OFF VEHICLE AND RESTARTED WITHOUT ANY WARNING LIGHTS AND VEHICLE DROVE NORMALLY. INCIDENT OCCURRED AGAIN 1 WEEK LATER IN HEAVY TRAFFIC, APROXIMATELY 65MPH. RED WRENCH LIGHT, AWD LIGHT. THIS TIME ENGINE LIGHT ALSO CAME ON. I MAINTAINED MY LANE, PUT ON MY HAZARD LIGHTS, PUT CAR IN NEUTRAL, TURN OFF IGNITION WHILE COASTING, SLIGHTLY TAPPED BRAKE TO RESTART THE CAR. VEHICLE STARTED BUT WARNING LIGHTS DID NOT RESET AND VEHICLE STILL IN LIMP MODE. WITHOUT THE ABILITY TO MAINTAIN SPEED, I COASTED TO THE SHOULDER AND CAME TO A COMPLETE STOP. TURNED OFF VEHICLE AGAIN. RESTART AND RED WRENCH LIGHT WAS OFF AND AWD LIGHT WAS OFF. ENGINE LIGHT STAYED ON. VEHICLE DROVE NORMALLY. TOOK IT TO A DEALER WHO REPLACED THE THROTTLE BODY AT MY COST. VEHICLE IS NOT SAFE WHEN SUDDENLY GOING INTO "LIMP".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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