Ford Edge Complaints (2020)

328 consumer complaints on file.

#11689247September 23, 2025
POWER TRAIN
I financed a 2020 Ford edge 2.0L AWD from West Alabama wholesale in Tuscaloosa over a year ago. It was jurking when I first bought it, so they replaced the clutches in the rear drive shafts. So some months later it started back to doing the same thing jerking when I accelerate. I took it back and they said it was the transmission going out. My extended warranty had worn off by then. So I just feel that there should have been a recall on this year Ford edge transmission and rear transfer case. I still have 4 years left to pay for this vehicle and I can't even hardly drive this vehicle. I feel that this vehicle was a lemon vehicle and that the dealership that sold this vehicle to me knew that it had all these problems without making me aware. My complaint is that this vehicle should be repaired as a courtesy to me being a Ford customer and the fact that many other Ford owners of this same vehicle has the same problems with this vehicle jerking when changing gears. All records as to attempted repairs are recorded with West Alabama wholesale in Tuscaloosa Alabama.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688354September 19, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2020 Ford Edge. The contact stated that while shifting into gear, or while driving approximately 40 MPH, the engine sputtered. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter needed to be replaced. The vehicle was repaired. The contact referenced Technical Service Bulletin: 21-2389; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688431September 19, 2025
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687554September 16, 2025
BACK OVER PREVENTION, VISIBILITY
The contact owns a 2020 Ford Edge. The contact stated that upon shifting into reverse(R), the rearview camera image displayed a white image on the screen. The contact called a dealer and was informed that the VIN was not under recall. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687104September 13, 2025
POWER TRAIN
Vehicle shutters @ speeds between 30 to 40mph. Had to replace transmission @ 93k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686987September 12, 2025
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
Gear change struggles and shudders during 2nd to 4th gear (18-39 mph) when pressing the gas pedal. Driving in sport mode does help but not for long. This problem disappears when cruise control is activated. Went to workshop and had to replace the torque converter. Several owners report similar problems. I bought this car with a mileage of 103,000 miles and it seems to already have some jerking during gear changes but not as bad. It got worse around 120,000 miles. The safety was not of a concern, but the driving dynamics was concerning since the whole vehicle was shaking during gear changes. I checked the NHTSA website and it this vehicle did not have any recalls so far. Another slightly minor but inconvenient issue is the TPMS sensor malfunction. Most of the time the sensors seem to be working perfectly but every time I drive above 50 mph for at least half an hour the dashboard shows TPMS sensor malfunctioning. After I turned off the engine for at least 15 to 30 minutes and I turn on the engine again. The problem seems to disappear temporarily
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687014September 12, 2025
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is coming one in a while when we are driving for no reason. I also notified to the dealership that my dash board have a little bubbles for no reason because has always sleep inside the garage. I also reporter at Ford dealer at Sanford years ago, but it's was they did not found any solution and cover to it. I am very frustrate with this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686555September 11, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2020 Ford Edge. The contact stated that while starting the vehicle, the Pre-Collision control activation notification failed to display for approximately 2 minutes after starting to drive. The Pre-Collision notification flashed a warning sign with a red wrench informing the driver to See Owner’s Manual. While driving at various speeds, the Forward Collision Avoidance system activated unintendedly, which caused the system to take control of the vehicle. While the system was activated, the accelerator and brake pedals showed great resistance while being depressed and the vehicle was difficult to steer. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 89,871.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686254September 10, 2025
UNKNOWN OR OTHER
Bucking/shuddering transmission issues with 8F35 transmission. Vehicle shudders under 40MPH. This is a software issue from Ford and should be a RECALL and not a TSB (TSB 21-2389), since this is an issue that will eventually lead to transmission failure due to no fault of the owner. Ford needs to be held accountable for their own faulty parts, rather than charging for a software upgrade that is not guaranteed to correct the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685861September 9, 2025
POWER TRAIN
At 80000 miles, the car started stuttering while shifting between 2 to 4th gears. The dealer diagnosed it as a bad Torque Coverter. I had this fixed and the check engine light came on as the car started missing and slipping gears. The next correction will be a transmission replacement, as the car is slipping and missing while trying to accelerate and decelerate. This is causing lurching and lack of acceleration which can lead to be rear ended or not making a left hand turn and getting hit in my side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685947September 9, 2025
POWER TRAIN
Starting at 75,000 miles the car would start jerking. It hesitates shifting between 2-3 gears. This is a HUGE safety issue, if I am driving on the highway and my car hesitates or stalls all together at high speed, lives would be lost. I took my car to the dealer for a consult and confirmed that the transmission is not shifting correctly. However no warning light, codes etc come up when they do their scan. I was told it is my issue and I need to replace my transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685744September 8, 2025
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages "Pre-Collision not Available - Sensors Blocked, Please Clear Sensors" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684865September 3, 2025
POWER TRAIN
The Transmission started shuddering at 70,000 miles because torque converter was having severe problems due to software which was verified by the Ford Dealership Service Department Mechanic on 9/3/2025. Ford refuses to do a recall on this matter even though my vehicle was about stall out while driving on a hill upward. There is no warning codes or anything on the log history of the vehicle computer. No indications are given which is a safety concern to drivers and bystanders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684415September 2, 2025
POWER TRAIN
1-Transmission is shuttering, jerking at low speeds when accelerating or braking to slow down. When this happens the engine shuts off right in the middle of traffic or on the freeway. 2-The transmission repair mechanic said the transmission needs to be replaced and during removal and inspection, he said it's the worst he has ever seen. 3-Ford said there is no recall on my model, but the internet search says lots of people are having the same issue with "jerking" "shuttering" at low speeds when the transmission is in lower gears. 4-Vehicle is in the shop getting a new transmission at a cost of approx. $8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684115August 30, 2025
POWER TRAIN
NHTSA reported recalls on my vehicle which are now not being reported vin: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683775August 28, 2025
ENGINE
TORQUE CONVERTER NOT WORKING RIGHT AND IS DAMAGING THE TRANSMISSION. CAUSES SHUDDERING WHILE ACCELERATING AND JUMPING MOTION. IT JUMPS SO HARD AT TIMES THAT IT SEEMS LIKE ITS NOT GIVING ANY POWER TO GO AND ALMOST LIKE IT IS GOING TO STALL AND CAUSE A WRECK. HAPPENS WHEN ACCELERATING FROM BEING STOPPED OR SLOWED DOWN. THEY HAD ME REPLACE THE DUAL PRESSURE EGR SOMETHING THAT COST ME $690 THAT DID NOTHING AND MADE IT WORSE IT SEEMED LIKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683512August 27, 2025
SEAT BELTS
The drivers seat belt retractor has failed. The car is a low mile 2020 Ford Edge. I see that Ford has a recall on the 2021 for the same problem. I replaced the very expensive part that should have not failed this early. Anything i can do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683256August 26, 2025
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered while the accelerator pedal was depressed. The powertrain warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 74,492.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682849August 25, 2025
POWER TRAIN
At around 73k miles, the transmission was starting to have trouble downshifting into lower gears. I brought it into Ford Service shop, and they said nothing was wrong with it. It keeps happening now and then since. At 114k miles, the torque converter wouldn't drop down. It was dispersing metal shavings into the transmission fluid and completely damaged the entire transmission. The entire transmission needs to be replaced, it won't even drive at all anymore. There were no warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682410August 22, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
The pre-collision Camera Stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles. The invoice that shows it was replaced is number #10921. The car has never been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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