Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#10544439September 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES WERE DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WOULD HARDEN AND WOULD NOT PROPERLY DECLINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 26,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544255September 18, 2013
SERVICE BRAKES
ON VARIOUS DATES, MOVING AT VARIOUS SPEEDS (FROM PULLING INTO OR OUT OF A PARKING SPOT TO GETTING OFF THE FREEWAY) I BEGAN TO NOTICE THAT WHEN APPLYING THE BRAKES, THE EDGE WOULD NOT SLOW DOWN AS IT SHOULD. AT TIMES, I BECAME AFRAID THAT THE VEHICLE WOULD REAR-END ANOTHER VEHICLE OR I WOULD HIT SOMEONE IN A CROSS WALK. I HAD TO PRESS VERY HARD ON THE BRAKES AND EVEN THEN, IT WAS DIFFICULT TO STOP THE VEHICLE. AT FIRST, I THOUGHT I WAS JUST BEING PARANOID, BUT WHEN THIS OCCURRED 3 TIMES IN ONE DAY ON 9/17/13, WE BROUGHT THE CAR INTO THE LOCAL FORD DEALERSHIP TO HAVE THEM INSPECT IT RIGHT AWAY. LATER THAT NIGHT, A FORD MECHANIC CALLED AND EXPLAINED THAT THE "BRAKE BOOSTER" WAS DEFECTIVE AND PRESSURE WAS NOT BEING APPLIED ADEQUATELY TO STOP THE CAR. WE BOUGHT THIS VEHICLE NEW IN APRIL 2012. I SEE NO REASON WHY THIS PART SHOULD HAVE GONE BAD IN JUST 1 YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544057September 17, 2013
WHEELS, TIRES
I HAD 2 ACCIDENTS SO FAR. LOST COMPLETE CONTROL OF THE VEHICLE. BOTH TIMES THE PIRELLI TIRES BLEW OUT OF THE SIDEWALLS. MAJOR DAMAGE. ALMOST GOT KILLED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10542706September 9, 2013
SERVICE BRAKES
COMPLETE NEAR-CATASTROPHIC MASTER BRAKE CYLINDER FAILURE AT PARKWAY SPEED (40 MPH), LOSS OF ALL POWER BRAKE FUNCTIONS. REQUIRED EXTREME BRAKE PEDAL PRESSURE TO SLOW DOWN VEHICLE. ENTIRE POWER BOOST ASSEMBLY REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537171August 25, 2013
FUEL SYSTEM, GASOLINE
WHILE DRIVING ON THE FREEWAY WE NOTICED A GAS SMELL COMING THROUGH THE AIR CONDITIONER. WHEN WE STOPPED ON AN OFF RAMP, SMOKE STARTED TO COME THROUGH THE AIR CONDITIONING VENT. WE TURNED THE CAR OFF AND EVACUATED. WITHIN A FEW MINUTES THE CAR WAS ENGULFED IN FLAMES. THERE IS A RECALL ON FILE THAT AFFECTS THE FUEL LINES BUT IT SAYS FORD CLAIMS THAT OUR VIN ISN'T INCLUDED IN THAT BATCH. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10535720August 16, 2013
SERVICE BRAKES, FUEL SYSTEM, GASOLINE
MY 14 MONTH OLD, 2012 FORD EDGE, HAS HAD NUMEROUS ISSUES, SOME VERY SERIOUS! FROM THE BEGINNING, I HAVE HAD ISSUES WITH THE SYNC SYSTEM, THE NAVIGATION SYSTEM, AND CONTROLLING THE TEMPERATURE. THEY HAVE HAD TO "UPDATE" MY SYNC SYSTEM MORE THAN ONCE. I FREQUENTLY GET A "NO KEY DETECTED" MESSAGE WHEN DRIVING. (PUSH START SYSTEM) THE FIRST TIME THAT HAPPENED I PULLED OFF THE ROAD THINKING IT WOULD STOP RUNNING, AND DID $1400.00 IN DAMAGE TO THE CAR. (COVERAGE WAS DENIED BY THE WHEEL AND TIRE PROTECTION PLAN.) LATER WAS TOLD THE CAR WOULD NOT HAVE STOPPED EVEN IF IT DIDN'T RECOGNIZE THAT THE KEY FOB WAS IN IT. (A CAR-JACKERS DREAM!) I HAD A HOLE IN MY BRAKE BOOSTER CAUSING ME TO NOT HAVE THE BENEFIT OF POWER BRAKES. FOUND THIS OUT WHEN I STEPPED ON MY BRAKES AND WASN'T STOPPING. I HAD THE REALLY PUSH ON THEM TO PREVENT HITTING A CAR. THE BATTERY DIED IN 14 MONTHS. THE LATEST IS THAT THE VACUUM SEAL IN THE CAPLESS FUEL SYSTEM HAD A BAD O-RING CAUSING FUEL TO LEAK AND VAPORS TO ESCAPE. I TRULY BELIEVE THAT THIS CAR IS POORLY MADE. I'M JUST WAITING FOR THE NEXT ISSUE TO SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533254August 2, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING 45 MPH, SHE BEGAN TO SMELL FUEL. THE VEHICLE WAS PULLED OVER AND THE HOOD WAS OPENED WHERE SHE OBSERVED SMOKE EMITTING FROM THE REAR OF THE ENGINE. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED AS A FUEL LINE CRACK UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V438000, FUEL SYSTEM, GASOLINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10531870July 25, 2013
VISIBILITY/WIPER
DURING THE NIGHT ON 9/25/2012, THE WINDSHIELD SPONTANEOUSLY CRACKED FROM THE LOWER DRIVER'S SIDE CORNER EXTENDING DIAGONALLY TOWARD THE CENTER OF THE WINDOW. THE WINDOW WAS REPLACED BY THE DEALER. ON 7/2/12 SAME TYPE OF CRACK APPEARED ON DRIVER SIDE IN NEW WINDSHIELD. ON 7/21/12, A SIMILAR CRACK APPEARED ON PASSENGER SIDE EXTENDING FROM THE LOWER CORNER AND CONTINUING TOWARD THE CENTER OF THE WINDOW. THESE 3 SPONTANEOUS CRACKS FROM CORNERS OCCURRED IN ABOUT ONE AND A HALF YEARS, ALL HAPPENING OVER NIGHT AND FROM THE CORNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531878July 25, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE ENTIRE BACK PANEL OF THE PANORAMIC VISTA SUNROOF EXPLODED FOR NO REASON. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ENTIRE REAR PANEL SUN ROOF NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED AT THE CONSUMERS EXPENSE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524100July 10, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE BRAKES EXHIBITED A LOUD NOISE AND HESITATED TO PROPERLY ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515140June 5, 2013
ENGINE, POWER TRAIN
AFTER SEEING THE RECENT ISSUES W/ THE FORD V6 ECOBOOST ENGINE, I THOUGHT IT WISE TO TELL ABOUT THE 2.0L ECOBOOST ENGINE IN MY EDGE. AFTER OWNING THE VEHICLE LESS THAN A YEAR, I WAS DRIVING THRU A NEIGHBORHOOD AT A VERY SLOW PACE, I STARTED TO MAKE A RIGHT TURN & THE CAR SIMPLY DIED. NO SHAKING, NO WARNING. LOST ALL POWER STEERING & ENGINE COMPRESSION. TURNED OFF, RESTARTED & ALL WAS WELL. TOOK TO DEALERSHIP THE NEXT WEEK, IF WE CANT REPLICATE IT WE CANT FIX IT. LAST MONTH, MY WIFE WAS TURNING RIGHT SLOWLY INTO A PARKING LOT & IT HAPPENED AGAIN. THIS TIME FORD KEPT THE CAR FOR OVER A WEEK TRYING TO DUPLICATE THE ISSUE, NO LUCK. IF WE CANT FIND IT, WE CANT FIX IT. I WAS TOLD IT COULD BE NUMEROUS THINGS & NO BULLETINS OR FIXES AT THIS TIME. SO MY PREGNANT WIFE NOW DRIVES A BRAND NEW VEHICLE THAT DECIDES TO DIE IN TRAFFIC WHILE TURNING, MAYBE IN FRONT OF ONCOMING TRAFFIC,. I HAVE READ NUMEROUS COMPLAINTS ONLINE ABOUT THIS SAME THING HAPPENING TO OTHER EDGE ECOBOOST VEHICLES, BUT ALAS NO FIX. IN THE RECENT ARTICLES I HAVE BEEN READING IT SAYS THE 2.0L ECOBOOST ENGINE HAS NOT BEEN AFFECTED, I FEEL THAT IS INCORRECT. I THINK FORD NEEDS TO LOOK INTO ALL ECOBOOST ENGINES & FIND A FIX NOW OR REPLACE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514946June 4, 2013
SERVICE BRAKES
BRAKES BEGAN TO HAVE A HARD PEDAL WHEN STARTING THE VEHICLE A FEW WEEKS AGO. HAD HARD BRAKE PEDAL THAT WAS NOT CONSISTENT AT FIRST, HAPPENED TWICE IN TWO WEEKS BUT WAS LESS NOTICEABLE. VEHICLE BECAME UNSAFE TO DRIVE TODAY AS THE PEDAL WOULD BECOME DIFFICULT TO PUSH AFTER FIRST APPLICATION OF PEDAL (SUCH AS IN STOP AND GO TRAFFIC, ETC.). THE VEHICLE REQUIRES PUSHING THE PEDAL WITH BOTH FEET TO STOP IT EVEN FROM LOW SPEED. THE BRAKES ARE ABOUT 10% STOPPING POWER. I HAVE NEVER EXPERIENCED ANYTHING SO DANGEROUS IN A NEW VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10514623June 1, 2013
TIRES, TIRES:SIDEWALL
HAVE A 2012 FORD EDGE SPORT WITH PIRELLI 22" SCORPION ZERO TIRES WHICH CAME STOCK ON THE VEHICLE. I HAVE HAD 3 SIDE WALL BLOW OUTS CAUSING TIRE FAILURE. I DO NOT UNDERSTAND WHY A RECALL HAS YET TO BE ISSUED SEEMS TO BE A PROBLEM WITH OTHER VEHICLES WITH THESE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514545May 31, 2013
SERVICE BRAKES
MY 2012 FORD EDGE A YEAR OLD AND ONLY 9,350 MILES HAD A CATASTROPHIC BRAKE FAILURE WHILE I WAS TRYING TO GO DOWN STEEP HILL. LUCKILY THAT I REALIZED THE PROBLEM IMMEDIATELY SO I DID NOT HURT OTHERS OR MYSELF. I PROCEEDED TO CONSULT A LOCAL MECHANIC AND HE STATED THAT I HAVE A BOOSTER ISSUE AND I SHOULD NOT DRIVE MY CAR. I HAVE TOWED MY CAR TO THE NEAREST DEALER THE FOLLOWING DAY (TODAY). I HAVE BEEN WAITING TO HEAR FROM THE DEALER SERVICE ADVISOR SINCE 10 AM AND NO ONE HAS CONTACTED ME. I FINALLY DECIDED TO STAY ON HOLD SO I CAN TALK TO HIM IN PERSON. I HAVE BEEN ON HOLD MORE THAN 20 MINUTES. AFTER SEARCHING ON GOOGLE I REALIZED THIS IS A RECURRING PROBLEM AND FORD NEVER ISSUED ANY WARNING TO INFORM ITS CUSTOMER OF THE POTENTIAL LIFE DAMAGING SITUATION. I AM WILLING TO BET THAT FORD IS AWARE OF THIS ISSUE BUT THE COST OF RECALL OR NOTIFICATION IS WORTH MORE THAN CATASTROPHIC HUMAN LIFE LOSS DUE TO BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513381May 24, 2013
POWER TRAIN
VEHICLE EXPERIENCES EXTREMELY HARD TRANSMISSION SHIFTS. WHEN SLOWING DOWN AND GOING TO SPEED BACK UP, TRANSMISSION APPEARS TO SHIFT INTO WRONG GEAR CAUSING VEHICLE TO BANG HARD THEN SHIFT INTO CORRECT GEAR TO THE POINT THE ENTIRE VEHICLE SHAKES/FEELS LIKE YOU WERE HIT. VEHICLE ALSO ENGAGES HARD INTO 1ST/2ND GEAR WHEN COASTING AND REAPPLYING GAS. I HAVE EXPERIENCED THE HARD SHIFT INTO GEAR ISSUE MULTIPLE TIMES (AT LEAST 10-15) AND 1ST/2ND GEAR ENGAGE BUMP EVERYDAY. THIS IS A PROBLEM THAT CONTINUES TO GET WORSE AND WILL PROBABLY LEAD TO TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513079May 22, 2013
SERVICE BRAKES
BAD BRAKES (?BRAKE BOOSTERS?) - I AM EXTREMELY UPSET AND AMAZED THAT MY NEW 2012 FORD EDGE, PURCHASED ONE YEAR EARLIER AND ONLY HAS 15,000 MILES HAD A CATASTROPHIC BRAKE FAILURE. MY WIFE HAD BEEN DRIVING THE VEHICLE WITH MY FIVE (5) MONTH OLD BABY AND DISCOVERED THE VEHICLE WOULD NOT STOP. MY WIFE ALMOST CRASHED THE VEHICLE; POTENTIALLY INJURING HER AND MY NEWBORN. BELIEVING IT WAS MAYBE A RANDOM EVENT, I SEARCHED GOOGLE FOR ?FORD EDGE BRAKE FAILURE? AND I WAS ASTONISHED TO FIND THAT THIS IS A COMMON OCCURRENCE. SEVERAL BLOGS DESCRIBED DIFFERENT EXPERIENCES WITH BRAKE PROBLEMS RELATED TO A BRAKE ?BOOSTER?; PEOPLE ALMOST CRASHING. SO I CALLED A LOCAL DEALER (GREENWAY FORD) AND HAD MY VEHICLE TOWED IN FOR REPAIR. I WAS ADVISED BY THE SALESPERSON THAT IT WAS IN FACT THE ?BRAKE BOOSTER? AND THAT HE HAD SEEN THREE (3) RECENTLY AT THE DEALERSHIP FOR THIS SAME ISSUE. THIS IS CALLED A ?CLUE? THAT SOMETHING IS WRONG WITH THE PART ITSELF AND FORD IS NOT BEING A RESPONSIBLE COMPANY AND CORRECTING THE ISSUE. APPARENTLY, THE COST OF A LIFE IS MEASURED IS OUTWEIGHED BY COST OF A RECALL AND WHAT YOUR COMPANY MAY LOSE IN CIVIL LITIGATION. THE DEALER (GREENWAY FORD) IS REPAIRING THE VEHICLE UNDER WARRANTY AND AFTER A DAY OF NOT COMPLETING THE JOB OFFERED A FREE RENTAL VEHICLE. THE VEHICLE HAS NOW BEEN AT THE DEALERSHIP FOR TWO DAYS. THE DEALER ALSO NOTED THAT THEY HAVE SEEN SEVERAL VEHICLES WITH THIS SAME ISSUE. ALSO, SEVERAL ONLINE BLOGS HAVE DOCUMENTED THE ISSUE. IT APPEARS THIS IS A KNOW ISSUE AND FORD HAS DONE NOTHING ? PROACTIVELY ? TO CORRECT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512270May 15, 2013
ELECTRICAL SYSTEM
AT RANDON THE DRIVER DOOR AJAR LIGHT & WARNING WILL APPEAR. THIS PREVENTS DOORS FROM BEING LOCKED WHILE THE KEY IS IN THE IGNITION SWITCH. DOOR IS SECURE AND CLOSED. WARNING LIGHT WILL SOMETIMES COME ON WHILE DRIVING. I AM CONCERNED IT PRESENTS A SECURITY ISSUE WHILE DRIVING IN SOME URBAN AREAS. FORD DEALERSHIP WHERE I BOUGHT THE CAR SAID THAT THEY HAD SEEN THE PROBLEM BEFORE AND, SINCE IT WAS OUTSIDE THE WARRANTY PERIOD, WOULD COST APPROX. $300.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512275May 15, 2013
SERVICE BRAKES
I WAS DRIVING DOWN A STEEP HILL (PARKING LOT FROM WORK) THIS LEADS ONTO A BUSY AVENUE. WHEN I PRESSED ON THE BRAKES I NOTICED MY VEHICLE ROLLED ONTO THE STREET,I COULD NOT STOP. I QUICKLY TURNED RIGHT. THANK GOD THERE WERE NO CARS COMING. HOWEVER, HAD I NOT QUICKLY TURN, THE CAR WOULD HAVE ROLLED RIGHT ONTO THE CENTER OF THE STREET AND I WOULD HAVE GOTTEN SIDE SWAPPED BOTH WAYS. I COULD NOT PULL OVER SO I DROVE SLOW GOING UNDER 10 MPH AND TURNED ON TO A ROAD AND PULLED INTO A PHARMACY PARKING LOT IN WHICH I LET THE CAR ROLL INTO A PARKING SPACE AND I CALLED THE TOWING COMPANY AND HAD IT TOWED TO THE DEALER I PURCHASED IT FROM. I WAS TOLD YESTERDAY THAT THE BRAKE BOOSTER FAILED. AFTER ASKING WHAT IT WAS, I THEN ASKED WHY AND HOW DID IT FAIL. THEY STATED IT WAS DEFECTED AND THINGS LIKE THIS HAPPEN AND THAT IS WHY NEW CARS HAVE WARRANTY'S. THEY WERE WAITING TO RECEIVE THE PART SO THEY CAN REPLACE IT. I'M NOT CONFIDENT THAT MY CAR IS SAFE AND I TOLD THEM I HAD A 5 YEAR OLD DAUGHTER AND WAS CONCERNED ABOUT THE SAFETY OF THE CAR. THE DEALER SAID THEY CAN'T GUARANTEE NOTHING ELSE WILL HAPPEN, BUT THAT IS WHY NEW CARS ARE UNDER WARRANTY. I'M NOT CONFIDENT ANYMORE AND FORD SHOULD REALLY BEGIN RECALLING THESE BRAKE BOOSTERS. I COULD HAVE DIED. IT WAS GOD WATCHING OVER ME THAT I'M UNHARMED. SOMETHING NEEDS TO BE DONE SOON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508561April 17, 2013
SERVICE BRAKES
ON SEVERAL OCCASIONS EITHER BACKING OUT OF GARAGE/PARKING SPACE OR STOPPING AT RED LIGHT/STOP SIGN THERE WAS A NEED TO APPLY EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR COMPLETELY. WITHOUT EXTREMELY HARD PRESSURE ON THE BRAKE PEDAL, THE CAR ROLLED TO A STOP WHILE PRESSURE WAS APPLIED TO BRAKE PEDAL. *TR UPDATED 3/5/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505216April 1, 2013
SERVICE BRAKES
ON 2 BACK TO BACK OCCASIONS BACKING OUT OF GARAGE AND DOWN THE DRIVEWAY, WHICH IS RATHER STEEP, THERE WAS NEEDED AN EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR. IT WAS LIKE STOPPING A CAR WITHOUT POWER BRAKES, LIKE WHEN THE ENGINE IS OFF. ONCE CAR WAS ON FLAT ROAD IT BRAKED NORMALLY. THERE IS A SIMILAR COMPLAINT NOTED ABOUT THIS MODEL YEAR EDGE. *TR UPDATED 3/5/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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