Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#10610717July 15, 2014
SERVICE BRAKES, FUEL SYSTEM, GASOLINE
AFTER ONE AND A HALF MONTHS OF DRIVING MY NEWLY PURCHASED 2012 FORD EDGE SEL, THE BRAKES WERE HARD AND I LITERALLY HAD TO STRAIN MY FOOT AND LEGS TO THE PULP AND GIVE IT ALL THE PRESSURE I COULD TO GET IT TO STOP AND TO AVOID HITTING SOMETHING OR RUNNING INTO SOMEONE. IT WAS THE MOST HORRIBLE AND STRESSFUL EXPERIENCE I EVER HAD DRIVING AND ESPECIALLY SINCE THE CAR HAD BEEN JUST PURCHASED LESS THAN TWO MONTHS WHEN THIS STARTED HAPPENING. WHAT A NIGHTMARE IT WAS!!!!! THE CAR IS CURRENTLY AT THE FORD PLACE BEING REPAIRED AND HAS BEEN THERE SINCE FRIDAY, JULY 11, 2014. THEY HAD TO ORDER A POWER BOOSTER AND REPLACE THAT AND WHATEVER ELSE THAT WAS NEEDED TO MAKE THE BRAKES WORK PROPERLY. THERE IS A LOT THEY ARE NOT SHARING WITH ME AND AFTER READING OTHER COMPLAINTS AND REPORTS CONCERNING THIS VERY SAME MODEL, I CAN SEE WHY THEY ARE BEING SO EXTREMELY VAGUE WITH ME WHEN I ASK QUESTIONS. ANOTHER ISSUE IS THAT THE VEHICLE IS SUPPOSED TO BE A FUEL ECONOMY VEHICLE AND EVEN THOUGH IT DOESN'T COST THAT MUCH TO RE-FUEL, IT SURE DOES NEED REFUELING MORE FREQUENTLY THAN I EVER EXPECTED. I ONLY DO LOCAL DRIVING MOSTLY TO AND FROM WORK OR TO THE LOCAL NEIGHBORHOOD STORES AND SO FORTH, AND AS SOON AS I ACCELERATE, I CAN SEE THE GAS GAUGE JUST GOING DOWN, DOWN, DOWN. I AM BEGINNING TO THINK WITH ALL DUE RESPECT THAT FOR A VEHICLE THAT COST AS MUCH AS THEY SOLD IT TO ME FOR, I MAY HAVE PURCHASED A LEMON OR THE EDGE IS JUST NOT ALL THAT IT IS CRACKED UP TO BE. HIGHLY DISAPPOINTED AND EXTREMELY FRUSTRATED. NOW I CAN UNDERSTAND WHY I HAVE HEARD THAT FORD STANDS FOR FIX OR REPAIR DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610140July 13, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
I RECENTLY PURCHASED A 2012 FORD EDGE. IN NOV. 2013 A WARNING STARTED SHOWING ON THE DASH EVERY TIME I CLOSE THE DOOR (EITHER DRIVER SIDE DOORS OR PASSENGER SIDE DOORS) THAT SAYS DOOR AJAR. NO MATTER HOW MANY TIMES I CLOSE THE DOOR IT STILL SAYS IT. IF I IGNORE IT AND DRIVE DOWN THE ROAD ANOTHER WARNING POPS UP THAT SAYS SHIFT INTO PARK. WHEN THESE WARNINGS ARE ON THE INTERIOR LIGHTS STAY ON AS WELL. WHICH COULD LEAVE TO A DEAD BATTERY . THESE WARNINGS GOING OFF EVERY FEW MINUTES IS VERY AGGRAVATING AND FOR ME A LITTLE SCARY AS WELL ESPECIALLY WHEN U R DRIVING DOWN THE ROAD AND IT SAYS WARNING SHIFT INTO PARK.... IS THERE ANY KIND OF RECALL FOR THIS PROBLEM OR ANYTHING THAT CAN BE DONE TO FIX THIS? I THOUGHT IT WOULD STOP BUT AFTER HAVING THE VEHICLE FOR 9 MONTHS IT IS STILL DOING IT. I HAVE MY GRANDBABIES IN THE VEHICLE WITH ME ALOT AND TO ME WHENEVER THERE IS ANY KIND OF WARNING SHOWING UP THAT IS A PROBLEM AND COULD LEAD TO SOMETHING SERIOUS AND SHOULD BE TAKEN CARE OF BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610031July 12, 2014
SERVICE BRAKES, POWER TRAIN
I WAS UNABLE TO COME TO A COMPLETE STOP AND HIT A CONE IN NYC. AFTER, IT WAS EXTREMELY DIFFICULT TO COME TO A COMPLETE STOP. THE CAR WAS ABLE TO SLOW DOWN BUT IT TOOK TIME. I DROVE SLOW AND AWAY FROM OTHERS. THE BRAKES WERE HARD AND MADE NOISE WHEN I PUSHED DOWN ON THE BRAKES. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT FORD HAS AN EXTENDED WARRANTY ON THE PART AND I ASKED WHY WASN'T THE PART RECALLED IF IT PUT ME AND MY FAMILY IN HARMS WAY. WHY WASN'T I NOTIFIED PRIOR TO LOSING FULL BRAKING POWER? I AM THANKFUL THAT I NOTICED THE PROBLEM RIGHT AWAY AND MY FAMILY AND I ARE SAFE. I HAVE CONCERNS FOR OTHERS WHO MAY BE AT A GREATER SPEED WHEN THE BRAKES FAIL OR HAVE TO STOP UNEXPECTEDLY. IN ADDITION, MY CAR HAS RETURNED TO THE DEALERSHIP FOR SERVICE SEVERAL TIMES FOR NOT LOCKING INTO THE PARK POSITION. IT IS NOT SAFE AND AGAIN, I HAVE CONCERNS FOR MY FAMILY AND OTHERS. CAN THIS CAR MOVE IF IT ISN'T SECURED IN THE PARK POSITION? I HAVE VOICED MY CONCERNS WITH FORD BUT HAVE BEEN GIVEN THE RUN AROUND BY EVERYONE I HAVE ENCOUNTERED. THESE ARE SAFETY ISSUES AND NO ONE SEEMS TO CARE. EVERYONE IS NICE AND APOLOGIZES BUT THEY NEED TO TAKE CARE OF THESE SAFETY CONCERNS FOR THEIR CUSTOMERS AND FOR THE GENERAL PUBLIC. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10610095July 12, 2014
STRUCTURE:BODY:DOOR
THE ALERT FOR 'DRIVER DOOR AJAR' COMES ON AND WILL NOT TURN OFF, REGARDLESS OF HOW MANY TIMES AND/OR HOW HARD/SOFT THE DOOR IS CLOSED. THIS CAUSES THE INTERIOR LIGHTS TO STAY ON AFTER THE CAR IS TURNED OFF. I AM NOW DRIVING AROUND, IGNORING THE ALERT, WHICH IS DANGEROUS BECAUSE I COULD POTENTIALLY BE DRIVING WITH A DOOR THAT IS NOT LATCHED PROPERLY, WHICH COULD RESULT IN A SERIOUS INJURY. THANK GOD IT IS NOT THE DOOR THAT MY SON USES. I AM HEARING FROM EVERY FORD OWNER I'VE SPOKEN TO AND ALL OVER THE INTERNET THAT THIS SEEMS TO BE A PROBLEM IN THE MAJORITY OF FORDS, SO I THINK SOMEONE NEEDS TO LOOK INTO A RECALL ON THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609733July 10, 2014
STRUCTURE:BODY:DOOR
THE DRIVER DOOR AJAR LIGHT STAYS ON EVEN THOUGH THE DOOR IS CLEARLY CLOSED. AS A RESULT, THE DOORS WILL NOT LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609157July 9, 2014
ELECTRICAL SYSTEM
I AM HAVING THE SAME ISSUES AS HUNDREDS OF OTHERS HAVE HAD AND POSTED ON THE NHTSA SITE. THE DOOR AJAR ISSUE FOLLOWED BY THE SHIFT TO PARK ISSUE. I AM CURIOUS WITH THIS MANY ISSUES WITH THE DOOR LATCH FAILURE, WHY ISN'T THIS A RECALL???? VERY ANNOYING TO TRY TO HAVE SOMETHING NICE ONLY FOR IT TO FAIL AT 2 YEARS OLD. BATTERY ALSO WENT DEAD AROUND 47000 MILES AND CRASHED MY GPS. APPROXIMATELY $900 TO FIX THE THREE ISSUES. THIS DOES NOT INCLUDE THE 4TH ISSUE WITH THE BACK HATCH NOT CLOSING THE FIRST TIME WE HIT THE BUTTON - THIS HAS BEEN OFF AND ON SINCE DAY 1 AND I'M TOLD YESTERDAY THAT IT LOOKS LIKE IT IS OUT OF ALIGNMENT AND WOULD NEED TO GO TO THE COLLISION CENTER FOR ESTIMATE ON REPAIR. NOT LIKELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607833July 2, 2014
VEHICLE SPEED CONTROL, ENGINE
CAR STALLED WHILE DRIVING NO SIGNS OF FAILURE OR LIGHTS OR CODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607198June 30, 2014
ELECTRICAL SYSTEM
DRIVERS SIDE "DOOR AJAR WARNING" COMES ON VERY OFTEN AND WON'T GO OFF. DOESN'T ALWAYS COME ON IMMEDIATELY, BUT WHILE ON, WON'T ALLOW DOORS TO LOCK WHILE DRIVING. VERY DANGEROUS SITUATION. WHEN IT COMES ON, NOT ALWAYS IN A POSITION TO STOP IMMEDIATELY AND PUT IN PARK TO RESET . MUST STOP AND REPEAT CLOSING UNTIL IT TAKES. AGAIN VERY DANGEROUS. LASTLY, WHEN EXITING THE AUTO IF THE SENSOR FAILS THEN THE LIGHTS STAY ON AN EXTENDED PERIOD, RUNNING THE BATTERY DOWN. NOT ALLOWING THE DOORS TO LOCK AND ALARM TO SET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606780June 29, 2014
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ON MULTIPLE OCCASIONS WHILE DRIVING BETWEEN THE SPEEDS OF 25MPH AND 80MPH ON EUROPEAN ROADS/HIGHWAYS THE CAR LOSES ABILITY TO ACCELERATE REGARDLESS OF PRESSURE ON GAS PEDAL. I HAD TO PULL OVER, LUCKILY AVOIDING CARS AND POSSIBLE COLLISIONS. CAR DISPLAYED YELLOW WRENCH AND "AWD OFF" ON LEFT SIDE DISPLAY. ONCE IN SAFE AREA I TURNED OFF THE CAR, WAITED FOR A FEW MINUTES AND TURNED IT BACK ON WITHOUT IMMEDIATE INCIDENT. THIS HAPPENED A TOTAL OF 7 TIMES WITHIN A WEEK, HOWEVER, AFTER CONTACTING FORD SERVICE STATESIDE I WAS TOLD TO GO TO AN ITALIAN FORD DEALERSHIP. HOWEVER, I STOPPED AT TWO FORD SERVICE CENTERS LOCATED IN VICENZA, ITALY AND THE MECHANICS WILL NOT TOUCH MY CAR DUE TO THE MODEL NOT BEING SOLD ANYWHERE IN EUROPE. THE PROBLEM STOPPED UP UNTIL THIS PAST WEEK WHERE IT HAS HAPPENED AGAIN TWICE WITHIN 3 DAYS AT, LUCKILY, LOW SPEEDS AND AVOIDING ALL CARS/HAZARDS. WE WILL ATTEMPT TO BRING IT TO A LOCAL MECHANIC IN HOPES OF GETTING THE PROBLEM FIXED AS WE ARE LEAVING FOR THE STATES IN LESS THAN A MONTH DUE TO MILITARY PCS ORDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606377June 27, 2014
POWER TRAIN, STEERING, FUEL/PROPULSION SYSTEM
IN STOP AND GO TRAFFIC AT LOW SPEEDS, THE VEHICLE HAS STALLED MULTIPLE TIMES (11 TIMES IN THE LAST YEAR AND A HALF). THE MOST RECENT TIME IN HEAVY, SLOW-MOVING CONSTRUCTION TRAFFIC. CAR LOSES ALL POWER WITHOUT WARNING. LOSS OF POWER STEERING, VERY TIGHT BRAKES, NO ACCELERATION POSSIBLE AND A LOW OIL WARNING. I HAVE TO TURN THE CAR OFF AND RESTART, THIS SOMETIMES WORKS, OTHER TIMES I HAVE NEEDED THE CAR TOWED BECAUSE IT DID NOT RESTART. THIS IS A COMPANY CAR AND IT HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES, AND ONLY THIS LAST WEEK WAS ANYTHING EVER FOUND TO BE WRONG. ALL PREVIOUS TIMES THE STALLING COULD NOT BE DUPLICATED, AND I WAS TOLD EITHER NOTHING WAS WRONG WITH THE CAR, THEY FIXED A PART THEY THOUGHT MIGHT BE THE PROBLEM, OR I MUST HAVE PUT IN BAD GAS. AFTER STALLING A MONTH AGO, THIS PAST WEEK A DATA RECORDER WAS ATTACHED AND A DEFECTIVE OXYGEN SENSOR WAS FOUND IN THE EMISSIONS SYSTEM WHEN THE CAR STALLED FOR THE DEALERSHIP. THE OXYGEN SENSOR WAS REPLACED AND THEY TEST DROVE THE CAR. THE STALLING DID NOT OCCUR DURING THEIR FINAL TEST DRIVES. I RECEIVED THE CAR BACK A WEEK AGO, ONLY TO HAVE IT STALL THREE TIMES WITHIN 10 MILES TWO DAYS AGO. ALMOST WAS RE-ENDED BY A SEMI-TRAILER TRUCK THIS LAST TIME AS I WAS IN THE MIDDLE OF SIX LANES OF TRAFFIC, AND WITH NO STEERING, WAS HELPLESS TO MOVE. HAVE STALLED OUT IN A GAS STATION, ROUNDING CORNERS IN INTERSECTIONS, AT STOP SIGNS, DRIVING DOWN MY STREET, AND NOW FOUR TIMES ON THE HIGHWAY DURING LOW SPEED TRAFFIC CONGESTION. HAVING THE CAR TOWED TO THE DEALERSHIP AS I AM TOO AFRAID TO DRIVE IT. THERE ARE AT LEAST FOUR OTHER COMPLAINTS ABOUT THIS ISSUE ON THE NHTSA WEBSITE, AND IT SOUNDS LIKE VERY SIMILAR TO SYMPTOMS SEEN IN THE GM RECALLS. CAR STALLS WITHOUT WARNING IN MORE AND MORE DANGEROUS SITUATIONS. THIS ISSUE NEEDS TO BE ADDRESSED BY THE MANUFACTURER BECAUSE OF ITS DANGEROUSLY SERIOUS NATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605080June 22, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
DRIVERS SIDE "DOOR AJAR WARNING" COMES ON VERY OFTEN AND WON'T GO OFF. DOESN'T ALWAYS COME ON IMMEDIATELY, BUT WHILE ON, WON'T ALLOW DOORS TO LOCK WHILE DRIVING. VERY DANGEROUS SITUATION. WHEN IT COMES ON, NOT ALWAYS IN A POSITION TO STOP IMMEDIATELY AND PUT IN PARK TO RESET . MUST STOP AND REPEAT CLOSING UNTIL IT TAKES. AGAIN VERY DANGEROUS. LASTLY, WHEN EXITING THE AUTO IF THE SENSOR FAILS THEN THE LIGHTS STAY ON AN EXTENDED PERIOD, RUNNING THE BATTERY DOWN. NOT ALLOWING THE DOORS TO LOCK AND ALARM TO SET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604728June 20, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE BRAKES SUDDENLY MALFUNCTIONED AND MORE PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE, CREATING A LONGER BRAKING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604552June 19, 2014
SERVICE BRAKES
BOUGHT 2012 FORD EDGE IT ONLY HAD 24,000 MILES ON IT, AFTER ONE MONTH THE BRAKES STOPPED RESPONDING WHEN PARKING THE CAR ALMOST CAUSED ACCIDENT MORE THAN THREE TIMES. ALSO WHEN PRESSING THE BREAK I COULD HEAR THE HISSING NOISE LIKE THERE IS AIR LEAK IN THE BRAKES. YOU WOULD HAVE TO REALLY PUSH HARD TO STOP THE CAR. TOOK THE CAR TO THE DEALER THEY SAID BRAKE BOOSTER IS BAD AND ITS ON A BACKORDER NATIONWIDE. THIS IS A VERY SERIOUS ISSUE THAT REQUIRES IMMEDIATE ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604541June 19, 2014
SERVICE BRAKES
JUNE 15, 2014 N. JERSEY WAS SITTING IN DRIVEWAY IN PARK AND WHEN I PRESSED ON MY BRAKES I COULD HEAR A TEAPOT WHISTLE SOUND EVERYTIME I PRESSED DOWN ON THEM. OTHER TIMES WHILE DRIVING IT WAS HARD FOR THE VEHICLE TO STOP AND I HAD TO PRESS SEVERAL TIMES BEFORE I WOULD HIT THE CAR IN FRONT OF ME. NOT FEELING VERY SAFE IN MY 2012 FORD EDGE LIMITED. THIS IS A KNOWN ISSUE THAT SHOULD BE RESOLVED WITH THE CUSTOMER SERVICE PROGRAM CSP-13N03. THIS IS A MANUFACTURING DEFECT THAT INVOLVES VERY SENSIBLE PARTS OF THE VEHICLE AND SHOULD BE ADDRESSED. PEOPLES LIVES ARE AT STAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604628June 19, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVERS SIDE DOOR AJAR WARNING LIGHTS WHEN DOOR IS CLOSED, PREVENTING DOOR LOCKS FROM BEING ENGAGED, DOME LIGHTS STAY ON, AND DOOR AJAR ALARM ACTIVATES EVERY TIME VEHICLE STOPS. THE ALERT IS DISTRACTING AND INTERFERES WITH DETECTION OF OTHER ALARMS. DOOR LOCKS NOT BEING ENGAGED IS A SAFETY ISSUE, PARTICULARLY WITH CHILDREN IN VEHICLE. CONDITION WORSENS OVER TIME AND ALSO IS WORSE AT TEMPERATURES ABOVE 85 DEGREES F. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604306June 18, 2014
STRUCTURE:BODY:DOOR
DRIVER DOOR AJAR WARNING LIGHT STARTED COMING ON - AND STAYING ON - EVEN AFTER DOOR APPEARED TO BE SHUT PROPERLY AND SECURELY. THE DOOR LATCH HAD TO BE REPLACED AT A COST TO ME OF $613.93. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598356June 15, 2014
ELECTRICAL SYSTEM
DRIVER SIDE DOOR AJAR SENSOR FAILED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597422June 10, 2014
STRUCTURE:BODY:DOOR
DOOR AJAR SENSOR IN DRIVE DOOR MALFUNCTIONING, SHOWS DOOR IS STILL AJAR AFTER MULTIPLE ATTEMPTS TO CLOSE. DOOR IS CLOSED BUT SENSOR WILL NOT GO OFF. KEEPS BEEPING WHILE DRIVING DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596264June 5, 2014
ELECTRICAL SYSTEM
DOOR AJAR SENSOR IS OVERACTING. INITIALLY A FEW DOOR CLOSINGS RECTIFIED. HAS GOTTEN WORSE OVER TIME AND DISALLOWS LOCKING, WARNS TO SHIFT TO PARK OFTEN IN SLOWER TRAFFIC. INTERIOR LIGHTS REMAIN ON FOR MORE THAN 20 MINUTES DRAINING THE BATTERY. NO WAY TO SHUT OFF INTERIOR LIGHTS WITH THIS DOOR AJAR DEFECT EVEN WITH THE CAR OFF AND DOORS FIRMLY CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595270May 31, 2014
ELECTRICAL SYSTEM
DRIVER DOOR SENSOR LIGHT WILL NOT GO OUT, EVEN WHEN DOOR IS SECURELY CLOSED. LOCKS WILL NOT ENGAGE WHEN DRIVER DOOR SENSOR LIGHT IS ON. MAY BE ISSUE WITH LATCH MECHANISM. POSES SAFETY AND SECURITY ISSUES FOR DRIVER AND PASSENGERS BECAUSE ALTHOUGH VEHICLE IS DRIVABLE, LOCKS WILL NOT ENGAGE.IF SENSOR LIGHT IS ON. APPEARS TO BE A COMMON ISSUE WHICH FORD IS IGNORING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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